Customer Service Manager

Customer Service Manager job description

A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service, plus potentially overseeing a team of Customer Service agents. A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company.

Customer Service Manager duties and responsibilities of the job

The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:

Delivering a comprehensive service to enquiring customers

Possibly delegating certain customer enquiries to specific teams

Managing a large number of incoming calls and emails

Managing customers’ accounts

Keeping a record of customer interaction and details of actions taken

Communicating with internal teams to discuss sales targets

Generating sales leads, building sustainable relationships where necessary

Reporting back on results

Customer Service Manager job qualifications and requirements

Whilst no degree is required f or a Customer Services role, there are a number of traits that a candidate will be expected to display in order to excel in the role:

Excellent verbal and written communication skills

The ability to maintain calm under pressure

A thorough knowledge of the product or service the company they work for is offering

Efficiency and organisational skills

Administrative skills

Computer literacy in order to type up reports, results and details of customer interaction

Looking for a customer service manager or a customer service manager job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your customer service manager staffing needs.

Salary for Customer Service Manager

90500 - 119000

25th Percentile

90500

The candidate has little or no prior experience in the position and is still developing relevant skills.

50th Percentile

104500

The candidate has an average level of experience and has most of the necessary skills.

75th Percentile

119000

The candidate has above-average experience, has most or all the necessary skills and may have specialised qualifications.

Salary range based on three percentiles The starting salaries represent gross yearly salaries. They do not include bonuses, benefits or superannuation.

Projected salaries for related positions

Position title

25th Percentile

50th Percentile

75th Percentile

Customer Service Representative / Officer

59000

64000

69000

Customer Service Team Leader

75500

82000

89000

Explore more salaries

Explore exclusive insights

Newest Customer Service Manager jobs

Search jobs

Customer Service Team Leader

Customer Service Team Leader - Temp to Perm - Immediate Start

Application Support Analyst

Customer Service Representative (multiple positions)

Hiring? Start here.

Access thousands of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.

Find your next hire