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We are actively seeking a Dynamics 365 Consultant to join our team in Whitby, Ontario. This role primarily functions within the Non-Profit industry, offering a long-term contract employment opportunity. As a Dynamics 365 Consultant, you will be responsible for working with Dynamics 365 Business Central, handling customer inquiries, and maintaining customer credit records.
Key Responsibilities:
- Requirements Gathering: Collaborate with stakeholders to gather business requirements, ensuring a comprehensive understanding of their needs and how Dynamics 365 can support them.
- Solution Design: Participate in the design of Dynamics 365 and Power Platform based solutions, ensuring they align with business goals and deliver maximum value.
- Configuration and Customization: Lead the development of Dynamics 365 solutions to meet business requirements and optimize system performance.
- Develop Data Migration and Integration: Build and integrate data migration and integration solutions including APIs to allow seamless communication between Dynamics 365 and third-party systems or external platforms.
- Testing and Quality Assurance: Support testing activities for new development items, system updates, patches, and enhancements to ensure smooth deployment with minimal operational disruptions.
- Application Support: Provide timely and effective support for all Dynamics 365-related issues, including troubleshooting, root cause analysis, and resolution to ensure minimal disruption to operations.
- Platform Administration: Ensure compliance to licensing, capacity limits, and perform system review, cleanup and maintenance as needed.
- Continuous Improvement: Identify opportunities for process improvement, system enhancements, and efficiency gains within the environments. Work proactively to optimize system performance.
Technical Expertise:
- Deep Solution Knowledge: In-depth understanding of Power Platform and Dynamics 365 capabilities and data model, especially for Customer Service, Omnichannel, Power Pages and Universal Resource Scheduling.
- Extensive Project Experience: Proven track record of developing and delivering complex Microsoft Dynamics 365 and Power Platform based solutions for large organizations.
- Configurations & Customizations: Ability to develop automations using Power Automate flows, JavaScript, Plugins, and custom web resources to optimize processes and enhance system functionality.
- Power Pages Expertise: Deep technical understanding of Power Apps Portals/Power Pages with the ability to create and manage complex web templates, API endpoints, security setup, forms, and more. Proficiency in HTML, CSS, JavaScript, jQuery, Bootstrap, and Liquid to deliver customized web experiences.
- SaaS and Azure Expertise: Experience working in a Software as a Service (SaaS) environment and proficiency with Azure (PaaS, Azure Functions, Azure Logic Apps, Service Bus, etc.).
- Data Migration & Integration: Expertise in developing and executing data migration and integration strategies to ensure smooth data flow between systems.
- DevOps & Automation: Experience with Azure DevOps for release management, pipelines, automated deployments, unit testing, PowerShell, CLI, and source control.
- Application Lifecycle Management: Familiar with ALM processes for application development, including solution deployment methods, versioning, release management, and deployment strategies.
- Experience with VeloCITY: Familiarity with VeloCITY ISV solution is preferred but not mandatory.
Skills:
- Detail-Oriented: Strong attention to detail to ensure all customizations and solutions meet specifications and are delivered without errors.
- Problem-Solving Skills: Ability to quickly analyze and resolve technical issues, delivering efficient solutions that meet business needs.
- Collaborative Mindset: Willingness to work in a team environment and collaborate with business analysts, functional teams, and other developers to create the best solutions for the organization.
- Adaptability: Ability to work in a fast-paced environment and adapt to the evolving needs of the business, keeping up with new tools and techniques in the Dynamics 365 ecosystem.
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