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18 résultats pour Representant Du Service A La Clientele

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Notre client dans l'industrie automobile recherche un Représentant du Service Client / Support aux Ventes pour rejoindre son équipe. Cette personne sera responsable d'assister les clients dans la prise de commandes et la résolution des plaintes.

Les responsabilités incluent :

Assistance aux demandes des clients :

Répondre aux demandes écrites et verbales concernant les produits offerts, en tenant compte des besoins des clients.
Recevoir et traiter les commandes principalement par e-mail.
Saisir les devis et les opportunités; entrer et suivre les commandes; traiter les commandes entrantes et effectuer le suivi.
Faciliter la communication entre les clients, les représentants commerciaux, les techniciens et les représentants du service clientèle.
Assister les clients en fournissant des conseils sur les produits et offrir un support après-vente de qualité.

Formation et suivi après-vente :

Fournir une formation en ligne pour les clients afin d'optimiser l’utilisation de leur portail.
Assister au suivi après-vente en garantissant la satisfaction des clients.
Gérer et suivre les plaintes des clients.
Maintenir un délai de réponse inférieur à 24 heures pour les demandes écrites, dans la mesure du possible.
Fournir un soutien et une assistance aux représentants des ventes dans différentes régions.

Exigences :

Diplôme d'études secondaires (DES).
5 ans d'expérience pertinente. Une expérience en centre d'appel est un grand atout.
Maîtrise de la suite Microsoft Office (Word, Excel, Outlook).

Compétences requises :

Excellentes compétences en communication écrite et verbale en français et en anglais, car il y a des clients à l'extérieur du pays.
L'espagnol est un atout.
Connaissance de l'industrie du propane, des carburants et des lubrifiants est un grand atout.

Compétences et aptitudes :

Capacité à gérer plusieurs tâches simultanément.
Forte orientation service à la clientèle et engagement envers la satisfaction client.
Compétences en gestion du temps et en organisation.
Connaissance des logiciels de gestion de la relation client (CRM).
Capacité à travailler en équipe.
Attitude positive et proactive.
Souci du détail, engagement vers l'excellence et rigueur.
Confortable dans un environnement de travail dynamique et rapide.

Robert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d'emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons des solutions de placement contractuel, temporaire et permanent dans les domaines de la finance et de la comptabilité, des technologies, du marketing et de la création, et du soutien administratif et à la clientèle. Robert Half vous met dans la meilleure position pour réussir. Nous vous donnons accès aux meilleurs emplois, à une rémunération et à des avantages sociaux compétitifs, ainsi qu'à des formations en ligne gratuites. Restez au courant de toutes les opportunités, peu importe où vous êtes - même en déplacement. Téléchargez l'application Robert Half et postulez en un seul clic, recevez des notifications instantanées pour des emplois proposés par l'IA, et plus encore. Des questions? Communiquez avec le bureau de votre région au 1.888.490.4154. Tous les candidats répondant à des offres d’emploi au Canada doivent être autorisés à y travailler. Seules les descriptions de postes situés au Québec apparaissent en français. © Robert Half, 2025. Numéro de permis du Québec AP-2000503. En cliquant sur « Postuler maintenant », vous acceptez les conditions d’utilisation de Robert Half.

18 résultats pour Representant Du Service A La Clientele

Agent service à la clientèle, soutien ventes Notre client dans l'industrie automobile recherche un Représentant du Service Client / Support aux Ventes pour rejoindre son équipe. Cette personne sera responsable d'assister les clients dans la prise de commandes et la résolution des plaintes.Les responsabilités incluent :Assistance aux demandes des clients :<ul><li>Répondre aux demandes écrites et verbales concernant les produits offerts, en tenant compte des besoins des clients.</li><li>Recevoir et traiter les commandes principalement par e-mail.</li><li>Saisir les devis et les opportunités; entrer et suivre les commandes; traiter les commandes entrantes et effectuer le suivi.</li><li>Faciliter la communication entre les clients, les représentants commerciaux, les techniciens et les représentants du service clientèle.</li><li>Assister les clients en fournissant des conseils sur les produits et offrir un support après-vente de qualité.</li></ul>Formation et suivi après-vente :<ul><li>Fournir une formation en ligne pour les clients afin d'optimiser l’utilisation de leur portail.</li><li>Assister au suivi après-vente en garantissant la satisfaction des clients.</li><li>Gérer et suivre les plaintes des clients.</li><li>Maintenir un délai de réponse inférieur à 24 heures pour les demandes écrites, dans la mesure du possible.</li><li>Fournir un soutien et une assistance aux représentants des ventes dans différentes régions.</li></ul>

représentant de l'expérience clien Notre client à Ville Saint-Laurent recherche actuellement un représentant de l'expérience client. Avantages et Bénéfices : • Forfait d'avantages sociaux complet, incluant l'assurance médicale, dentaire, la couverture des yeux, l'invalidité à long terme/à court terme, et l'assurance vie • Plan de pension • Opportunités d'avancement de carrière et de développement professionnel • Remboursement des frais de scolarité pour tout programme ou cours de votre choixNous recherchons actuellement un représentant de l'expérience client, dédié et enthousiaste, pour rejoindre l'équipe de notre client. Relevant directement du gestionnaire, vous serez responsable de fournir un support client exceptionnel aux clients potentiels qui se renseignent sur leurs produits et services. Ce rôle est essentiel pour aider l'équipe de vente en préqualifiant les prospects, en enregistrant les interactions avec les clients et en soutenant le parcours global du client. Responsabilités principales : • Préqualifier les demandes des clients et affecter les informations pertinentes au département approprié • Enregistrer, suivre et communiquer les interactions avec les clients par téléphone, email, chat ou courrier • Gérer à la fois les demandes de vente entrantes et passer des appels sortants si nécessaire • Effectuer des tâches administratives et de service client supplémentaires selon les besoins

Représentant des ventes Notre client, une entreprise bien établie dans le domaine de la radiocommunication, est à la recherche d'un Représentant des ventes dynamique pour rejoindre leur équipe à Anjou. Dans ce rôle, vous serez chargé d'analyser les marchés, de comprendre les besoins actuels et futurs de nos clients et de proposer des solutions de radiocommunication adaptées. Vous serez également responsable de la prospection de nouveaux clients potentiels et de la gestion des relations avec les clients existants. Responsabilités :• Analyser les marchés et comprendre les besoins actuels et futurs de nos clients• Effectuer de la prospection pour cibler de nouveaux clients potentiels• Présenter et démontrer de manière efficace les produits et services de notre entreprise• Recommander des solutions de radiocommunication adaptées aux besoins des clients• Vendre les propositions de l'entreprise et participer à la réalisation des projets• Négocier les termes de vente et conclure des contrats avantageux• Entretenir des relations de soutien et de collaboration avec la clientèle• Communiquer et partager l'information et les connaissances avec les clients et les collègues de travail afin de garantir un suivi post-vente de qualité• Effectuer les tâches administratives nécessaires au bon fonctionnement des processus de gestion de l'organisation.

Customer Service Representative Our client is actively seeking a Customer Service Representative to handle essential customer support tasks, ensuring seamless operations and high customer satisfaction. The Customer Service Representative role involves responding to inquiries, managing orders, coordinating with suppliers, and performing light accounts receivable duties. Key Responsibilities:Customer Service:<ul><li>Respond to customer inquiries via phone, email, and other channels promptly and accurately.</li><li>Process and fulfill customer orders with precision.</li><li>Resolve customer issues or complaints, escalating when necessary.</li><li>Maintain order records and provide updates on order statuses.</li></ul>Accounts Receivable:<ul><li>Handle light AR tasks such as generating invoices, tracking payments, and following up on overdue accounts.</li><li>Assist in account reconciliation and financial report preparation as needed.</li></ul>

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a George Brown student looking for contract employment opportunities between semesters? We have clients hiring George Brown students for summer work. This is your great opportunity to put what you have learned so far at George Brown to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a George Brown student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a Toronto Metropolitan University student looking for contract employment opportunities between semesters? We have clients hiring Toronto Metropolitan University students for summer work. This is your chance to put what you have learned so far at Toronto Metropolitan University to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a Toronto Metropolitan University student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a University of Toronto student looking for contract employment opportunities between semesters? We have clients hiring University of Toronto students for summer work. This is your chance to put what you have learned so far at University of Toronto to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a University of Toronto student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Customer Service Representative We are in search of a diligent Customer Service Representative to join our collaborative team in Niagara Falls, Ontario. As a Customer Service Representative, you'll be tasked with providing exceptional customer service via phone, email, mail, fax, and online platforms. Your role will include handling various customer inquiries, processing account activities, and ensuring the accuracy of customer records. This role offers a short term contract employment opportunity. Responsibilities: • Act as the first point of contact for customers, assisting with queries regarding payment arrangements, service requests, balance inquiries, billing issues, and other account inquiries. • Handle customer correspondence received through various channels, ensuring all issues or concerns are properly documented and responded to within regulatory timelines. • Coordinate customer account activities such as setup, finalization, transfers, refunds, service disconnection and reconnection. • Review and adjust customer accounts as needed to assist in the collection of payments. • Process service orders, work tickets, and other relevant documentation related to reconnects, disconnects, reminders, and final bill reminders. • Maintain the customer service area, ensuring the workspace is organized, clean, and safe. • Organize and maintain a filing system for all correspondence to ensure easy retrieval of information. • Ensure all documentation is complete and accurate when processing overdue final bills for collection to a third-party agency.

Customer Service Representative We are seeking a Dispatch Scheduler/Customer Service Administrator to assist with scheduling, dispatching, and administrative support. The role involves working with technicians, coordinating work orders, and assisting with a newly implemented ERP system (Microsoft D365). This position is critical in addressing operational gaps, ensuring efficient workflow, and supporting West Coast operations. This is a 3-month temporary/contract located in Langley, British Columbia. Responsibilities: Assist with technician scheduling, track availability, and coordinate daily work orders. Handle work order entry, track invoices, and provide reports to the invoicing team. Answer and triage 30+ calls per day Learn and navigate the new ERP system (Microsoft D365) Organize and package equipment for jobs, ensuring timely distribution. Manage technician scheduling Handle technician equipment to prepare for job

Customer Service Representative We are seeking a Customer Service Representative to join our team in the service industry, located in Thornhill, Ontario. As a Customer Service Representative, you will be responsible for managing customer interactions, maintaining accurate records, and processing applications. This role offers a contract to permanent employment opportunity, where you will play a key role in managing customer accounts and ensuring their needs are met. Responsibilities:• Efficiently process and manage customer credit applications• Maintain accurate records of customer interactions and transactions• Handle customer inquiries and resolve issues promptly• Monitor customer accounts and take appropriate action when necessary• Prepare and manage correspondence on claim files, including letters to members and third-party reports• Process payments related to claim files such as appraisal fees and police report fees• Support the team by preparing and sending proof of loss documents to expedite claim settlements• Request official reports like police reports and fire incident reports to aid in claims investigation• Dispatch claim files to legal representatives when requested• Process, sort, and distribute incoming correspondence appropriately• Make outbound calls to members to obtain the first notice of loss on new claims reported after hours or online• Answer inbound calls and efficiently route the callers to the appropriate department, subject to business demands.

Service Advisor The Service Advisor is responsible for overseeing the company’s service department, managing after-sales relationships, ensuring efficient service delivery and maintaining high customer satisfaction levels by setting service standards, leading a team of service technicians, resolving customer complaints and continuously improving service processes; essentially acting as the primary link between the company and its after-sales clients to provide service and repairs to meet customer expectations. Key responsibilities: • Team Management: Lead a team of service technicians, assigning tasks, monitoring performance, and providing feedback to optimize service quality. • Customer Relationship Management: Build and maintain strong customer relationships by addressing inquiries, resolving complaints, and proactively identifying customer needs. • Quotations: Provide estimates and quotations to new and existing customers for service jobs and small installation jobs which includes visits to customer sites. • Prioritizing Service Levels: Ensure service delivery is prioritized based on customer status. Escalate service on high-value customers as necessary. • Quality Control: Develop and implement service standards, procedures, and quality control measures to guarantee consistent service delivery. • Ongoing Service Improvement: Identify opportunities to streamline service operations, improve efficiency and reduce costs.

French Bilingual CSR We are seeking a French Bilingual Customer Service Representative to join an incredible team in Winnipeg. This role involves performing a variety of tasks in a fast-paced environment. You will be responsible for handling customer inquiries, providing freight and product quotes, and assisting the management team. This is a permanent opportunity which begins ASAP and is located in the Transcona area of Winnipeg in the manufacturing industry. Responsibilities:-Assist French- and English-speaking customers via phone, and email, addressing inquiries, resolving issues, and providing product or service information.- Identify customer concerns and work collaboratively to resolve them promptly and effectively.- Process orders, returns, and exchanges while maintaining accurate customer records in our system.- Maintain an in-depth understanding of the company's products or services to provide informed assistance to customers.-Maintain high levels of professionalism and customer satisfaction by following company policies and procedures.- Work closely with other departments, such as Sales and Operations, to provide seamless customer support.

Bilingual French Customer Service Representative We are currently seeking a Bilingual (French) Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and inquiries. Your main tasks will include processing orders, managing quotations, and providing support to internal teams to ensure smooth operations. Responsibilities: • Serve as the primary point of contact for customers, delivering detail-oriented and attentive service through phone and email.• Efficiently process customer orders and manage related communications, including confirmation of details and resolution of queries.• Prepare and process customer quotations and collaborate with the Sales Team to ensure fluid communication with clients.• Respond to and manage incoming phone calls from customers and colleagues, ensuring timely and effective resolution of inquiries.• Collaborate with the Customer Service Team to respond to customer and colleague emails, providing accurate and timely information.• Maintain and update customer information meticulously to ensure records are always accurate and up to date.• Share pertinent information with other departments as required to facilitate efficient operations.• Assist with additional responsibilities and operational tasks as needed.• Handle confidential customer and company information with utmost integrity and discretion.• Use Microsoft Office Suite (Excel, Word, Outlook) for various tasks including data entry, email correspondence, and order entry.

Customer Service Manager We are seeking a proactive, results-driven leader with excellent problem-solving and decision-making capabilities to manage and enhance customer service and warranty processes across multiple departments. This dynamic position involves overseeing staff in customer service, outsourced call centers, and the warranty parts department, as well as performing quality control analyses to identify and address performance gaps.Responsibilities<ul><li>Supervise and guide the Customer Service/Warranty Support team, ensuring efficiency and alignment to company goals.</li><li>Interact directly with customers to handle warranty claims and provide resolutions with exceptional service.</li><li>Develop, implement, and maintain policies and procedures to improve customer experience.</li><li>Administer performance reviews and implement strategies for staff development.</li><li>Monitor and assess the performance of outsourced call centers, ensuring service levels and accuracy of warranty decisions.</li><li>Conduct regular meetings with call center leadership to establish strategies for enhanced productivity, quality, and profitability.</li><li>Oversee operations within the warranty parts department to ensure streamlined and value-driven processes.</li><li>Identify process improvement opportunities and mitigate inefficiencies.</li><li>Conduct in-depth reviews of customer feedback data to identify trends and recommend actionable plans.</li><li>Collaborate with Quality Assurance teams and senior stakeholders to address product-related issues and implement Corrective Action Plans (CAP).</li><li>Provide reports and insights sourced from ERP systems and third-party feedback tools to improve product and service quality.</li><li>Act as a central point-of-contact for cross-departmental initiatives.</li><li>Participate in business meetings and support departmental projects as needed.</li><li>Serve as a backup for Warranty Support Staff roles when necessary.</li><li>Update and maintain product information on retail shopping platforms as required.</li></ul>

Sales Representative We are providing a unique opportunity for a Sales Representative in Surrey, British Columbia. The job function is in the Green Energy industry, and you will be a key member of our team, responsible for expanding our customer base and driving sales. This role offers an exciting opportunity to utilize and enhance your skills in B2B sales and customer relationship management (CRM). Responsibilities: • Engage in B2B sales activities to increase company's sales • Utilize CRM to manage customer relationships effectively • Conduct sales meetings, both locally in BC and potentially in the US • Understand and articulate our offerings to clients in a compelling story • Respond to inbound calls from potential customers and address their inquiries • Utilize your knowledge in the Aerospace, Automotive and Marine industries to drive sales • Work with Assembly Equipment in the context of customer needs • Configure Price Quote (CPQ) to meet customer requirements • Employ effective communication skills for customer interactions • Handle Equipment sales to boost the company's market presence.

Project Coordinator We are looking for a Vendor Relations Representative for a prominent player in the Canadian technology accessories market. The Vendor Relations Representative serves as a liaison between vendors and the sales team, driving brand growth by identifying customer opportunities. The role involves reporting, promotional analysis, and vendor support to enhance sales strategies. This role requires you to be on-site in North Vancouver 3x a week. Responsibilities <ul><li>Build and maintain vendor relationships.</li><li>Acquire knowledge of brand strategies and Canadian market expectations.</li><li>Identify growth opportunities and ensure product placements with suitable clients.</li><li>Manage new product launches and coordinate samples.</li><li>Secure vendor funding for promotions and document discounts.</li><li>Organize sales meetings and deliver product presentations.</li><li>Negotiate vendor contracts and create competitive pricing structures.</li><li>Research competitors and potential new vendors.</li><li>Prepare performance reports and pricing analyses for sales strategies.</li><li>Assist with product setup and ERP accuracy.</li></ul>

Intervenant(e) communautaire Nous recherchons un(e) intervenant(e) communautaire pour rejoindre notre équipe à Laval, Québec. En tant qu' intervenant(e) communautaire, vous serez chargé de gérer les plaintes des clients en collaboration avec l'équipe et d'autres services. Vous participerez également à l'élaboration de procédures de médiation et travaillerez en partenariat avec divers organismes pour répondre aux besoins des clients. Responsabilités :• Assurer le respect des différentes politiques et procédures en place• Collaborer pour maintenir une relation saine et respectueuse avec les clients• Collaborer à la recherche de solutions pour les situations problématiques• Analyser les besoins des clients et agir comme personne-ressource• Intervenir auprès des personnes, des familles, des groupes et des communautés aux prises avec des problèmes sociaux• Établir des liens avec différents partenaires communautaires• Rédiger des rapports d'activités et d'autres documents• Coordonner et animer les projets/ateliers "Comment vivre ensemble"• Préparer et représenter l'organisation lors des audiences au Tribunal administratif du logement.

Directeur de la comptabilité Senior **Directeur de la comptabilité senior ** Notre client, une compagnie privée d’envergure internationale en croissance, recherche un Directeur de la compagnie senior pour se joindre à leur équipe. Dans le cadre de ce rôle, entre autres, vous :<ul><li>Superviserez une équipe directe de 3 personnes et environ 10 indirects</li><li>Aurez une vue d’ensemble sur les opérations comptables internationales</li><li>Jouerez comme un agent de changement dans l’optimisation de processus</li></ul>Numéro de référence : 05130-0013191061