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11 résultats pour Soutien Technique Niveau 3

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Job Posting: Client Services IT Technician

Robert Half is currently seeking a qualified and committed Client Services IT Technician with expertise in troubleshooting and resolving technical issues related to computer hardware and software for our client.

Key Responsibilities:

First Line of Support: Establish yourself as the initial 'go-to' contact for customers, responding to their tickets and offering technical assistance for queries related to computer systems, software, and hardware, both telephonically and in person.
System Maintenance: Keep up the day-to-day performance of computer systems, from installations and repairs to regular clean-ups.
Problem Resolution: Guide customers through the problem-solving process, detect issues based on customer tickets and implement effective solutions. Use diagnostic programs as necessary to address problems.
Networking: Resolve technical problems with Local Area and Wide-Area Networks. Act as the bridge between end users and higher-level support related to third-party systems.
Customer Communication: Conduct follow-ups to ensure the resolution of all customer issues. Collect user feedback about computer usage.
Advisory Role: Counsel customers on the most suitable IT solutions for them.
Billing Management: Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.

Requirements:

High school diploma (required); Associate’s or Bachelor’s degree (preferred).
1-3 years of customer service or client-facing experience.
Strong communication and problem-solving skills.
Ability to manage multiple tasks and prioritize effectively.
Experience with CRM software and Microsoft Office Suite.
Professional, positive attitude and a solutions-oriented approach.

Preferred Skills:

Industry knowledge (e.g., finance, tech, healthcare) a plus.
Bilingual abilities and/or certifications in customer service are a bonus.

The role requires collaborating with a Team Lead and Senior Client Specialist as well as escalating to advanced tech support if necessary. If you are customer-centric, technically proficient and are driven by the passion to help others, we would love to hear from you!

If you are available immediately with the requirements listed above, click the “Apply Now!” link. For assistance with applying, please call Robert Half at (403) 264-5301 quoting job reference number 05000-0013111963.

Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

11 résultats pour Soutien Technique Niveau 3

Client Services IT Technician Job Posting: Client Services IT TechnicianRobert Half is currently seeking a qualified and committed Client Services IT Technician with expertise in troubleshooting and resolving technical issues related to computer hardware and software for our client.Key Responsibilities:<ol><li>First Line of Support: Establish yourself as the initial 'go-to' contact for customers, responding to their tickets and offering technical assistance for queries related to computer systems, software, and hardware, both telephonically and in person.</li><li>System Maintenance: Keep up the day-to-day performance of computer systems, from installations and repairs to regular clean-ups.</li><li>Problem Resolution: Guide customers through the problem-solving process, detect issues based on customer tickets and implement effective solutions. Use diagnostic programs as necessary to address problems.</li><li>Networking: Resolve technical problems with Local Area and Wide-Area Networks. Act as the bridge between end users and higher-level support related to third-party systems.</li><li>Customer Communication: Conduct follow-ups to ensure the resolution of all customer issues. Collect user feedback about computer usage.</li><li>Advisory Role: Counsel customers on the most suitable IT solutions for them.</li><li>Billing Management: Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.</li></ol>

Senior Accountant Job Posting: Senior Accountant OpportunityAre you a detail-oriented accounting professional with a knack for numbers and a passion for delivering accurate financial results? The Role: Senior AccountantWe are working with a client to hire a highly skilled and motivated Senior Accountant to join their team on a full-time basis. This role is based in Chilliwack, BC, and requires onsite work. The ideal candidate thrives in a well-structured environment, enjoys tackling complex accounting tasks, and has mid to large company experience. Key Responsibilities:<ul><li>Oversee full-cycle accounting and review the work of junior staff in Accounts Payable and Accounts Receivable.</li><li>Execute month-end close activities, including posting journal entries, accruals, reconciliations, and analyzing inventory and WIP (Work in Progress).</li><li>Prepare work papers and schedules for prepaids, reclassifications, and general accounting adjustments.</li><li>Generate consolidated financial reports for monthly, quarterly, and annual reporting purposes.</li><li>Assist in preparing financial statements specific to the Canadian entity.</li><li>Process intercompany transactions, reconciliations, and adjusting entries.</li><li>Set up and manage projects within the ERP system and extract data as needed.</li><li>Liaise with external auditors by providing documentation and information during audits.</li><li>Conduct financial and costing analyses on results, including variance analysis against budgets and forecasts.</li><li>Prepare detailed reports to support both the finance and operations teams.</li></ul>

Application Support Our Edmonton based client is looking for an Application Support Specialist for a 12-month contract. The ideal candidate will bring expertise in low-code application development, maintenance, and SharePoint 2013 to SharePoint Online migration. You will be tasked with developing business productivity applications, ensuring smooth data integration, offering technical support, maintaining system documentation, and aligning with IT teams to ensure that applications comply with organisational policies, security standards, and regulatory requirements. Responsibilities:<ul><li>Utilize low-code development platforms such as Power Apps and Power Automate to design applications that accommodate business and stakeholder needs.</li><li>Implement data integration and synchronization with other systems and databases.</li><li>Develop and perform test plans to validate application functionality and performance.</li><li>Ensure applications adhere to organizational policies and industry standards through rigorous quality assurance checks.</li><li>Customize existing applications to improve functionality, performance, and system integration.</li><li>Resolve application-related issues by providing technical support in cooperation with IT or software vendors.</li><li>Execute system updates, patching, and testing to warrant seamless running of applications.</li><li>Manage user roles, permissions, and workflows to promote efficiency in organizational processes.</li><li>Maintain comprehensive documentation including user guides, technical specifications, and operational manuals.</li><li>Conduct workshops or one-on-one sessions to train end-users on new applications and tools.</li></ul>

IT Lead/Support We are offering a long term contract employment opportunity for an IT Lead role in the Wholesale Distribution industry. As an IT Lead, you will be responsible for overseeing infrastructure technologies and implementing best practices. This is a Hybrid role located in Markham, Ontario looking for someone available to start immediately. Responsibilities: · Management of the IT Department, including overseeing employee relations, conducting performance reviews, and handling disciplinary actions;· Manage and maintain critical IT systems and security programs, including but not limited to Office 365, MS Defender, Active Directory, Entra ID, Mimecast, CrowdStrike, and Intune, by· overseeing policies, configurations, secure user access, threat protection, and seamless device and identity management across the organization;· Responsible for managing Microsoft Azure and coordinating with the organization’s service provider to ensure the effective operations and maintenance of the cloud environment;· Manages incident response efforts, swiftly addressing and mitigating cyber threats to protect the IT environment and minimize impact;· Responsible for software license management, ensuring compliance, and optimizing usage across the organization;· Responsible for managing contracted IT services and overseeing relationships with all IT vendors to ensure effective service delivery and alignment with organizational needs;· Responsible for the setup, configuration, maintenance and troubleshooting of all endpoints across the organization;· Ensures replacement and installation of hardware components and peripherals are complete;· Ensures timely and efficient resolution of all employee IT requests; · Manages telephony and website infrastructure to ensure seamless communication and online presence; and· Other duties as assigned.

Manager of Business Systems A client of Robert Half is seeking a highly organized and detail-oriented Manager of Business Systems to join their team. In this role, you will be responsible for strategic planning, designing, integrating, and maintaining systems, including both web and mobile solutions. Responsibilities: • Oversee the strategic planning and design of systems to meet business needs.• Manage the integration and maintenance of systems, ensuring they function effectively and efficiently.• Leverage technical expertise in systems to troubleshoot issues and implement solutions.• Utilize Salesforce Sales Cloud and Service Cloud to manage sales and customer service processes.• Implement and manage the Property Management System to streamline operations.• Oversee support for mobile devices and technology, ensuring optimal performance and user experience.• Ensure the mobile app and mobile web are updated and aligned with business requirements.• Oversee the process of payments, ensuring they are processed accurately and efficiently.• Manage the POS - Point of Sale system to facilitate smooth and efficient transactions.• Implement and manage Dynamics 365 Finance & Operations to streamline financial processes and operations.

Senior Manager, IT Operations Robert Half is looking to hire a full time / permanent Senior Manager of IT Operations to join their team in the East GTA. Please take a look at the summarized information below and apply if you are a good fit! Role: Senior Manager, IT Operations and ImprovementsType: Full time / PermanentLocation: East GTACompensation: $120k to $140k + 10% to 15% Bonus (Pending exp) + 3 Weeks Vacation + Strong Benefits Requirements:- 10+ years experience working in IT; leadership, project management, consulting etc- Process improvements, reporting, contract management- Knowledge and passionate about AI- Pushing projects forward; managing stakeholders- Experience speaking with external parties- Main thing is someone with leadership qualities (Emphasis)o Strong communication skillso Direct and confidento Strong peoples person- Someone that has experience growing an IT infrastructure; identifying processes that could be improved; grew an IT environment with company growth (example)

Director of IT Job Summary: We are looking for a visionary Director of IT to oversee and manage our client's Information Technology operations. You will be responsible for developing and executing IT strategies to align with their company's overall goals, ensuring smooth operations, and leading technological advancements across the organization. The ideal candidate will bring expertise in IT leadership, strategic planning, and project management, along with strong business acumen and a passion for innovation.Key Responsibilities:<ul><li>Develop and implement a comprehensive IT strategy that aligns with the company’s objectives and growth plans.</li><li>Oversee daily IT operations, ensuring the security, reliability, and efficiency of systems, networks, and technologies.</li><li>Lead the design, development, and deployment of IT infrastructure and systems to support current and evolving business needs.</li><li>Manage IT budgets, assess cost-effectiveness, and ensure proper allocation of resources.</li><li>Build and mentor a high-performing IT team, fostering a culture of innovation, collaboration, and professional growth.</li><li>Work closely with other departments to identify and implement technology solutions that enhance productivity and efficiency.</li><li>Ensure compliance with relevant regulations, industry standards, and corporate policies.</li><li>Stay current on emerging technologies and trends to identify opportunities for innovation and business improvement.</li><li>Oversee cybersecurity strategies, ensuring the safeguarding of sensitive company and customer data.</li><li>Direct vendor and supplier negotiations to secure the best services, contracts, and pricing.</li><li>Lead the management of applications and related processes.</li><li>Oversee ERP system implementations, ensuring seamless integration into business operations.</li></ul>

IT Manager Superviseur Innovation R& D – Automatisation et Logiciel Description du poste :Le superviseur Innovation R& D joue un rôle clé dans le développement de systèmes automatisés et la gestion de projets en automatisation et robotique. Il encadre une équipe multidisciplinaire et participe activement à l’innovation technologique dans un environnement Agile. Son rôle comprend la coordination des activités de recherche et développement, l'optimisation des processus existants et l'intégration de nouvelles technologies. Responsabilités principales : <ul><li>Superviser et coordonner l'équipe en charge de l'automatisation et de la robotique.</li><li>Définir les objectifs et assurer l'évaluation des membres de son équipe.</li><li>Planifier et prioriser les tâches en fonction des besoins de gestion de projet.</li><li>Gérer les tests d’automatisation et la documentation technique.</li><li>Participer à la certification des systèmes et à l'application des normes de sécurité.</li><li>Contribuer au transfert technologique vers les autres départements.</li><li>Assurer une veille technologique et proposer des améliorations continues.</li><li>Travailler en étroite collaboration avec les autres départements pour aligner les stratégies technologiques.</li></ul> Ce que nous offrons : <ul><li>Horaires flexibles et télétravail hybride.</li><li>Salaire et avantages compétitifs avec augmentations annuelles.</li><li>Programme de télémédecine et assurances collectives.</li><li>Possibilités de formation et d’avancement.</li><li>Accès à une salle d’entraînement et activités d’entreprise.</li><li>Environnement de travail dynamique et innovant.</li></ul>

Identity Governance & Access Management Lead Robert Half are seeking a skilled Identity Governance & Access Management Lead to oversee and enhance our clients identity governance framework. This role will be responsible for leading a team, driving strategic initiatives, and ensuring seamless identity lifecycle management across the organization. The ideal candidate will have deep expertise in Identity and Access Management (IAM) technologies, governance processes, and security best practices. This position will work on-site 4-days per-week and has an initial term of 6-months with the potential to convert to permanent. Key Responsibilities:<ul><li>Develop and execute an Identity Governance strategy focused on user lifecycle management.</li><li>Lead and support a team of identity governance professionals, fostering a strong and collaborative team culture.</li><li>Oversee the implementation and ongoing operation of the identity governance platform.</li><li>Establish and enforce governance processes to enhance security and compliance.</li><li>Collaborate with technology teams and business leaders to integrate IAM solutions across enterprise systems.</li><li>Drive automation initiatives to improve security controls and operational efficiency.</li><li>Manage vendor relationships and ensure alignment with business objectives.</li><li>Ensure that platforms are configured and maintained according to industry security standards and organizational policies.</li></ul>

Manager of Information Technology This is a technology leadership role with a well-established real estate development company in downtown Vancouver. In this role, you’ll play an important role as part of the management team, and you’ll be leading the technology initiatives for the Canadian operations. In this role, you’ll be responsible for the day-to-day operation of the technology team, and you will take care of budgeting and planning for upcoming projects and initiatives. Importantly, you will have a seat at the leadership table at this organization, and you will be encouraged to bring your ideas related to process improvements, innovation and ways to make the organization stronger and better. You will work on a wide variety of technologies related to IT infrastructure, information security, business software applications, and some other specialized systems related to real estate management and hospitality (hotels/restaurants). This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. One of the attractive elements of this opportunity is to really take ownership of various aspects of this company’s technology roadmap. You’ll be mentoring and coaching your internal staff members, and managing several external vendors. You will work with your colleagues to plan and budget for the various technology initiatives. How to Apply A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area. If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck

Data Migration Manager We are seeking an experienced ETL Manager to oversee and lead our clients data migration efforts for their SAP S/4HANA rollout, working closely with a global System Integrator (SI) vendor. This role will be responsible for managing internal resources, ensuring the vendor delivers on expectations, and driving the implementation of recommended data framework improvements. This contract has an initial term of 16-months, with potential to extend. Preference will be candidates local to Calgary, however, this role is open to candidates Canada-wide. Key Responsibilities<ul><li>Lead and manage the ETL process for SAP S/4HANA implementation in a multi-threaded build, test, and deploy cycle.</li><li>Oversee vendor performance, ensuring alignment with project goals and Accenture’s recommendations.</li><li>Manage internal ETL resources and serve as the main point of contact between our team and the SI vendor.</li><li>Ensure data quality, governance, and compliance throughout the migration process.</li><li>Develop and enforce best practices for data validation, cleansing, and reconciliation.</li><li>Coordinate cutover activities, including supporting two-week on-site periods as needed.</li><li>Prepare presentations and status reports for leadership and stakeholders.</li><li>Identify and resolve data-related issues, ensuring smooth go-live transitions.</li></ul>