IT Support

The IT Support team maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly.

IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work.

IT Support duties and responsibilities of the job

When compiling an IT Support job description, here is a selection of duties to include:

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Possibly training more junior staff members

IT Support job qualifications and requirements

Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:

Computer Science

Computing

Engineering

There are also a number of qualities that candidates should be expected to display:

A technical, logical thought process

Problem-solving skills

An ability to stick to strict deadlines

An ability to prioritise and delegate

A keen eye for detail

Also worth noting is the occasionally physical nature of the role as they may have to lift and carry heavy equipment.

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Salary for IT Support

374000 - 840000

25th Percentile

374000

The candidate has little or no prior experience in the position and is still developing relevant skills.

50th Percentile

536000

The candidate has an average level of experience and has most of the necessary skills.

75th Percentile

840000

The candidate has above-average experience, has most or all the necessary skills and may have specialised qualifications.

Salary range based on three percentiles The starting salaries represent gross yearly salaries. They do not include bonuses, benefits or the Mandatory Provident Fund. Small companies: S < HK$ 50 million Midsize companies: HK$ 50 million ≤ M ≤ HK$ 150 million Large companies: L > HK$ 150 million

Projected salaries for related positions

Position title

25th Percentile

50th Percentile

75th Percentile

Database Administrator Lead

736000

933000

1130000

Infrastructure Cloud Engineer

561000

873000

1248000

IT / Infrastructure Manager

748000

998000

1497000

Network Engineer

499000

707000

1080000

Unix / Linux Administrator

624000

873000

1060000

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