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Call Centre Specialist

Call Centre Specialist Job Description

Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.

Typical call centre specialist duties:

Answer inbound calls from customers in a timely and professional manner. Provide information about products or services. Resolve customer inquiries and complaints. Accurately record customer information and interactions in the CRM system. Adhere to call centre quality standards and guidelines.

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Salary for Call Centre Specialist
43000 - 56250
25th percentile
43000
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
49750
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
56250
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Call Centre Manager 69250 79500 92000 Customer Service Manager 75000 84500 100500 Senior Call Centre Specialist 53750 59250 68000 Senior Customer Service Specialist 58000 65250 70750 Customer Service Specialist 52500 56500 60750

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