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6 results for Call Centre Manager

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We are seeking a proactive, results-driven leader with excellent problem-solving and decision-making capabilities to manage and enhance customer service and warranty processes across multiple departments. This dynamic position involves overseeing staff in customer service, outsourced call centers, and the warranty parts department, as well as performing quality control analyses to identify and address performance gaps.

Responsibilities

Supervise and guide the Customer Service/Warranty Support team, ensuring efficiency and alignment to company goals.
Interact directly with customers to handle warranty claims and provide resolutions with exceptional service.
Develop, implement, and maintain policies and procedures to improve customer experience.
Administer performance reviews and implement strategies for staff development.
Monitor and assess the performance of outsourced call centers, ensuring service levels and accuracy of warranty decisions.
Conduct regular meetings with call center leadership to establish strategies for enhanced productivity, quality, and profitability.
Oversee operations within the warranty parts department to ensure streamlined and value-driven processes.
Identify process improvement opportunities and mitigate inefficiencies.
Conduct in-depth reviews of customer feedback data to identify trends and recommend actionable plans.
Collaborate with Quality Assurance teams and senior stakeholders to address product-related issues and implement Corrective Action Plans (CAP).
Provide reports and insights sourced from ERP systems and third-party feedback tools to improve product and service quality.
Act as a central point-of-contact for cross-departmental initiatives.
Participate in business meetings and support departmental projects as needed.
Serve as a backup for Warranty Support Staff roles when necessary.
Update and maintain product information on retail shopping platforms as required.

Requirements

Exceptional leadership, team management, and motivational skills.
Strong written and verbal communication abilities.
Superior problem-solving, decision-making, and analytical thinking skills.
Proficient in process and data analysis, with experience leveraging ERP systems.
Comfortable working with customer feedback aggregators and related tools.
Proven ability to supervise and coach diverse teams, with experience in customer service or warranty operations.
Familiarity managing outsourced operations and driving performance improvements across multiple functions.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

6 results for Call Centre Manager

Customer Service Manager We are seeking a proactive, results-driven leader with excellent problem-solving and decision-making capabilities to manage and enhance customer service and warranty processes across multiple departments. This dynamic position involves overseeing staff in customer service, outsourced call centers, and the warranty parts department, as well as performing quality control analyses to identify and address performance gaps.Responsibilities<ul><li>Supervise and guide the Customer Service/Warranty Support team, ensuring efficiency and alignment to company goals.</li><li>Interact directly with customers to handle warranty claims and provide resolutions with exceptional service.</li><li>Develop, implement, and maintain policies and procedures to improve customer experience.</li><li>Administer performance reviews and implement strategies for staff development.</li><li>Monitor and assess the performance of outsourced call centers, ensuring service levels and accuracy of warranty decisions.</li><li>Conduct regular meetings with call center leadership to establish strategies for enhanced productivity, quality, and profitability.</li><li>Oversee operations within the warranty parts department to ensure streamlined and value-driven processes.</li><li>Identify process improvement opportunities and mitigate inefficiencies.</li><li>Conduct in-depth reviews of customer feedback data to identify trends and recommend actionable plans.</li><li>Collaborate with Quality Assurance teams and senior stakeholders to address product-related issues and implement Corrective Action Plans (CAP).</li><li>Provide reports and insights sourced from ERP systems and third-party feedback tools to improve product and service quality.</li><li>Act as a central point-of-contact for cross-departmental initiatives.</li><li>Participate in business meetings and support departmental projects as needed.</li><li>Serve as a backup for Warranty Support Staff roles when necessary.</li><li>Update and maintain product information on retail shopping platforms as required.</li></ul>

Office Manager The Office Manager will be responsible for overseeing administrative functions, managing a growing team, and ensuring smooth day-to-day operations. This role requires a highly experienced administrative professional who excels in managing teams, defining responsibilities, and setting a clear vision for workplace efficiency. The ideal candidate is a strong communicator, problem solver, and proactive leader. Key Responsibilities:<ul><li>Oversee and manage an administrative team, conducting quarterly performance reviews</li><li>Define team roles and responsibilities, ensuring clarity in job functions</li><li>Set a vision for the team and provide leadership in managing workflows</li><li>Manage facility operations, including procurement, IT coordination, and vendor relationships</li><li>Serve as the primary liaison with corporate headquarters</li><li>Oversee budgeting for office-related expenses (e.g., supplies, facilities, shipping & receiving)</li><li>Supervise training initiatives for employees, ensuring proficiency in software and tools</li><li>Assist with implementing and managing Microsoft Office programs, SharePoint, and IT-related administrative tasks</li></ul>

Manager Bookkeeping Services Amazing opportunity to work remotely and be part of a growing boutique public practice firm that has a strong niche market in providing professional bookkeeping services to their small to medium sized clients in British Columbia. The Manager Bookkeeping Services will oversee a team of bookkeepers and be the key contact for new clients of the firm.If you are currently providing bookkeeping/accounting duties for a variety of clients and have been the "go-to" person on your team for advice and guidance - this role could be your next step in your career.

Bookkeeper/Office Manager Bookkeeper/Office Manager Contract Opportunity – Join a Dynamic Growth-Oriented Team! Robert Half is partnering with a downtown Toronto professional services firm to hire a detail-oriented and proactive Bookkeeper/Office Manager for a 6-month contract (with potential to extend longer). Reporting to the firm’s Founding Partners, you will oversee key administrative, financial, and operational functions, ensuring smooth daily office operations and compliance. If you have 5-10+ years of previous Bookkeeping and Office Management experience, then we want to hear from you! Key Responsibilities:<ul><li>Manage office operations, workflow, facilities, and administrative processes</li><li>Support payroll and accounts payable functions with accuracy and compliance</li><li>Oversee vendor relationships and expense management</li><li>Maintain file management systems in adherence to legal standards</li><li>Assist with financial reporting in collaboration with external accountants</li><li>Implement and enforce office policies and procedures</li><li>Provide general administrative support to partners, lawyers, and staff</li></ul>

Bookkeeper/Office Manager Robert Half is partnering with an owner managed business located in the North Dundas region. This is a full-time/permanent position on site. Advantages:-Competitive salary (75-85K)-Full benefits-Discretionary bonus-3 weeks vacation-Hours: 40hrs (flex hours)-Free parking-Great culture and leadership team Responsibilities: -Administer and manage the entire process of Accounts Payable and Accounts Receivable-Stay updated with changes in statutory payroll and implement them accordingly-Oversee the bi-weekly payroll management-Prepare T4 and ROE documents-Handle HST remittances effectively-Evaluate the validity of invoices and enter bills-Make timely payments to suppliers and resolve any discrepancies with vendors-Prepare deposits and cheques for signatures-Perform Bank and Credit Card reconciliations-Prepare the financial statements-Cash flow reports and analysis-Prepare and monitor product profitability reports-Assist the management team in implementing new accounting procedures if required-Handle the month-end and year-end closing procedures.

Bilingual Supervisor, Membership We are partnering with an excellent organization that's looking to add a valuable member to their team. If you are a Bilingual Accounting/Membership Supervisor looking for a change. Please apply! Advantages: -Competitive salary (108K + bilingual bonus)-Full benefits + pension-3 weeks vacation + sick days/paid leave-Hybrid work (3 days on site after 6 months) -Flex hours (35hr/week)-Excellent leadership team Responsibilities: -Oversee membership operations and ensure efficient processing.-Provide direction, training, and coaching to team members to enhance their skills-Use your knowledge of collective agreements to interpret and apply general principles and fee structures-Demonstrate your excellent project management skills by effectively managing multiple tasks and projects-Utilize your computer skills and proficiency with Microsoft Suite-Manage database systems to maintain accurate records and create reports-Show commitment to trade union and equity principles and navigate sensitive political and social issues between a union employer and its internal bargaining agents-Utilize your accounting skills to manage accounts payable and check processing-Efficiently handle discrepancies and expense reporting