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We are seeking a proactive, results-driven leader with excellent problem-solving and decision-making capabilities to manage and enhance customer service and warranty processes across multiple departments. This dynamic position involves overseeing staff in customer service, outsourced call centers, and the warranty parts department, as well as performing quality control analyses to identify and address performance gaps.

Responsibilities

Supervise and guide the Customer Service/Warranty Support team, ensuring efficiency and alignment to company goals.
Interact directly with customers to handle warranty claims and provide resolutions with exceptional service.
Develop, implement, and maintain policies and procedures to improve customer experience.
Administer performance reviews and implement strategies for staff development.
Monitor and assess the performance of outsourced call centers, ensuring service levels and accuracy of warranty decisions.
Conduct regular meetings with call center leadership to establish strategies for enhanced productivity, quality, and profitability.
Oversee operations within the warranty parts department to ensure streamlined and value-driven processes.
Identify process improvement opportunities and mitigate inefficiencies.
Conduct in-depth reviews of customer feedback data to identify trends and recommend actionable plans.
Collaborate with Quality Assurance teams and senior stakeholders to address product-related issues and implement Corrective Action Plans (CAP).
Provide reports and insights sourced from ERP systems and third-party feedback tools to improve product and service quality.
Act as a central point-of-contact for cross-departmental initiatives.
Participate in business meetings and support departmental projects as needed.
Serve as a backup for Warranty Support Staff roles when necessary.
Update and maintain product information on retail shopping platforms as required.

Requirements

Exceptional leadership, team management, and motivational skills.
Strong written and verbal communication abilities.
Superior problem-solving, decision-making, and analytical thinking skills.
Proficient in process and data analysis, with experience leveraging ERP systems.
Comfortable working with customer feedback aggregators and related tools.
Proven ability to supervise and coach diverse teams, with experience in customer service or warranty operations.
Familiarity managing outsourced operations and driving performance improvements across multiple functions.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

177 results for Customer Service Manager

Customer Service Manager We are seeking a proactive, results-driven leader with excellent problem-solving and decision-making capabilities to manage and enhance customer service and warranty processes across multiple departments. This dynamic position involves overseeing staff in customer service, outsourced call centers, and the warranty parts department, as well as performing quality control analyses to identify and address performance gaps.Responsibilities<ul><li>Supervise and guide the Customer Service/Warranty Support team, ensuring efficiency and alignment to company goals.</li><li>Interact directly with customers to handle warranty claims and provide resolutions with exceptional service.</li><li>Develop, implement, and maintain policies and procedures to improve customer experience.</li><li>Administer performance reviews and implement strategies for staff development.</li><li>Monitor and assess the performance of outsourced call centers, ensuring service levels and accuracy of warranty decisions.</li><li>Conduct regular meetings with call center leadership to establish strategies for enhanced productivity, quality, and profitability.</li><li>Oversee operations within the warranty parts department to ensure streamlined and value-driven processes.</li><li>Identify process improvement opportunities and mitigate inefficiencies.</li><li>Conduct in-depth reviews of customer feedback data to identify trends and recommend actionable plans.</li><li>Collaborate with Quality Assurance teams and senior stakeholders to address product-related issues and implement Corrective Action Plans (CAP).</li><li>Provide reports and insights sourced from ERP systems and third-party feedback tools to improve product and service quality.</li><li>Act as a central point-of-contact for cross-departmental initiatives.</li><li>Participate in business meetings and support departmental projects as needed.</li><li>Serve as a backup for Warranty Support Staff roles when necessary.</li><li>Update and maintain product information on retail shopping platforms as required.</li></ul>

Account Manager We are offering an exciting remote sales opportunity! As an integral part of the team, you will be instrumental in managing customer relations and guiding new clients through a detailed account setup process, as well as signing new clients. This role is highly interactive and requires a blend of sales, customer service, and marketing skills. Responsibilities: • Guide new clients through a comprehensive account setup process, including the initiation of production requests and the customization of various marketing campaigns• Provide new clients with various training resources and assist in program roll out within their businesses• Offer ongoing account management, customer service, and marketing support to our existing client base• Develop genuine relationships with clients and provide relevant feedback and advice on their marketing programs and implementation• Promote products and services to client base, including seminars and workshop opportunities, new marketing campaigns, and new customer acquisition opportunities• Use Salesforce (CRM) to document all account activity based on phone calls, emails, and projects• Play a key role in client retention by providing exceptional account management• Coordinate program launch materials for new clients• Initiate production requests for new client orders• Set up and customize various marketing campaigns for new clients

Manager Financial Reporting We are seeking a Manager of Financial Reporting to join our team. In this role, you'll be responsible for managing accounting functions, overseeing and ensuring accurate reporting. This role offers an exciting opportunity to be deeply involved in the financial management of our operations. Responsibilities: • Responsible for the monthly, quarterly and annual financial reporting requirements. • Responsible for managing the completion of all financial statements, supporting schedules and balance sheet account reconciliations on a timely basis. The incumbent will develop and maintain a financial reporting framework. • Manages effective forecasting, servicing and reporting of the organization's cash and investment position as well as banking and investment relationships with service providers, ensuring appropriate operating and capital needs are met and investment returns are maximized while ensuring adherence to internal controls. • Responsible for the efficiency and effectiveness of day-to-day departmental operations while developing, maintaining and enforcing policies and procedures.

Warranty Administrator Robert Half is partnering with an organization that's looking to add a Warranty Administrator to their team. This is a full-time/permanent position on site. Advantages:-Competitive salary (50-55K)-Benefits + vacation -Free parking Responsibilities: · Provides administrative support to completion of warranty claims· Closes out on-line warranty claims· Communicate regularly with customers· Follow proper paper flow procedure for warranty department· Invoice and process warranty claims and customers invoice daily· Ensure labour and parts information are claimed accurately· Correct rejected claims to ensure maximum number of claims are paid daily· Flexible to assist parts dept· Enter and follow warranty claims until paid with ALL suppliers· Submit Co-op claims to AGCO for reimbursement· Prepare & follow batteries log – submit claims and call for return· Answer the phone occasionally· Work closely with technicians, service manager and office staff· Assist General Manager

Client Services IT Technician Job Posting: Client Services IT TechnicianRobert Half is currently seeking a qualified and committed Client Services IT Technician with expertise in troubleshooting and resolving technical issues related to computer hardware and software for our client.Key Responsibilities:<ol><li>First Line of Support: Establish yourself as the initial 'go-to' contact for customers, responding to their tickets and offering technical assistance for queries related to computer systems, software, and hardware, both telephonically and in person.</li><li>System Maintenance: Keep up the day-to-day performance of computer systems, from installations and repairs to regular clean-ups.</li><li>Problem Resolution: Guide customers through the problem-solving process, detect issues based on customer tickets and implement effective solutions. Use diagnostic programs as necessary to address problems.</li><li>Networking: Resolve technical problems with Local Area and Wide-Area Networks. Act as the bridge between end users and higher-level support related to third-party systems.</li><li>Customer Communication: Conduct follow-ups to ensure the resolution of all customer issues. Collect user feedback about computer usage.</li><li>Advisory Role: Counsel customers on the most suitable IT solutions for them.</li><li>Billing Management: Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.</li></ol>

Bilingual Customer Service III - CAD We are offering a long-term contract employment opportunity for a Bilingual Customer Service III - CAD in the healthcare industry. Based in Markham, Ontario, this role involves an optimal mix of in-office and remote work. As a crucial member of our team, you will be tasked with providing premium customer service, maintaining precise customer records, and handling customer inquiries. You will also be responsible for overseeing customer accounts and taking necessary actions. Responsibilities: • Handle incoming calls and emails from customers and sales representatives in a detail-oriented manner, ensuring prompt and thorough resolution • Maintain a positive, empathetic, and detail-oriented attitude toward customers and sales representatives at all times • Oversee account and order management, including account verification and precise processing of customer requests, order tracking, and issue management • Handle the maintenance of various email boxes, ensuring that orders and requests are actioned promptly • Provide support for new customers and customers using our online ordering portal • Complete follow-up calls, emails, and updates to customers and sales representatives • Document and resolve customer, sales, and patient interactions and complaints, and triage to the appropriate department if further support or guidance is required • Monitor daily sales orders and transactions to ensure completion • Identify opportunities for process improvement proactively and present them to the leadership team • Develop, collaborate, and maintain cross-functional relationships with other teams to ensure task completion • Adhere to customer service standards, call quality policies, and procedures.

Administrative Billing Support Our Edmonton-based client is currently seeking an Administrative Billing Support to join their team for a contract role. This is an exciting opportunity to work in a fast-paced, dynamic environment where you’ll provide critical support for billing and customer service. Key Responsibilities:<ul><li>Answer phones and provide customer support related to billing and payments.</li><li>Respond to customer inquiries.</li><li>Maintain accurate documentation and records of customer interactions and transactions.</li><li>Ensure compliance with company policies and procedures for billing and payments.</li><li>Manage and track customer interactions and billing information.</li><li>Ad-hoc duties as requested.</li></ul>

Customer Service Representative We are seeking a Dispatch Scheduler/Customer Service Administrator to assist with scheduling, dispatching, and administrative support. The role involves working with technicians, coordinating work orders, and assisting with a newly implemented ERP system (Microsoft D365). This position is critical in addressing operational gaps, ensuring efficient workflow, and supporting West Coast operations. This is a 3-month temporary/contract located in Langley, British Columbia. Responsibilities: Assist with technician scheduling, track availability, and coordinate daily work orders. Handle work order entry, track invoices, and provide reports to the invoicing team. Answer and triage 30+ calls per day Learn and navigate the new ERP system (Microsoft D365) Organize and package equipment for jobs, ensuring timely distribution. Manage technician scheduling Handle technician equipment to prepare for job

Business Analyst - III We are offering a long term contract employment opportunity for a Business Analyst - III in Toronto, Ontario. As a Business Analyst - III, you will be tasked with turning business requirements and solution documentation into comprehensive UAT testing strategies. This role is vital in the development of our projects and will require a deep understanding of Salesforce products, preferably Sales Cloud and CPQ/RLM Revenue Lifecycle Management, and UAT Testing Frameworks. This position can be fully remote, accommodating the EST time zone. Responsibilities: • Developing a comprehensive UAT testing strategy based on business requirements and solution documentation • Identifying test scenarios and creating test cases • Preparing mock data in a lower environment, such as Sandbox • Assisting in the release of features for Project Lotus • Conducting research to ensure compliance and improve business processes • Collaborating with stakeholders to ensure accurate implementation of project requirements • Utilizing Salesforce products, such as Sales Cloud and CPQ/RLM Revenue Lifecycle Management • Providing technical support and training to team members • Handling customer service and communication tasks • Performing project management duties, including scheduling and consulting.

Customer Service Representative Our client is actively seeking a Customer Service Representative to handle essential customer support tasks, ensuring seamless operations and high customer satisfaction. The Customer Service Representative role involves responding to inquiries, managing orders, coordinating with suppliers, and performing light accounts receivable duties. Key Responsibilities:Customer Service:<ul><li>Respond to customer inquiries via phone, email, and other channels promptly and accurately.</li><li>Process and fulfill customer orders with precision.</li><li>Resolve customer issues or complaints, escalating when necessary.</li><li>Maintain order records and provide updates on order statuses.</li></ul>Accounts Receivable:<ul><li>Handle light AR tasks such as generating invoices, tracking payments, and following up on overdue accounts.</li><li>Assist in account reconciliation and financial report preparation as needed.</li></ul>

Bilingual French Customer Service Representative We are currently seeking a Bilingual (French) Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and inquiries. Your main tasks will include processing orders, managing quotations, and providing support to internal teams to ensure smooth operations. Responsibilities: • Serve as the primary point of contact for customers, delivering detail-oriented and attentive service through phone and email.• Efficiently process customer orders and manage related communications, including confirmation of details and resolution of queries.• Prepare and process customer quotations and collaborate with the Sales Team to ensure fluid communication with clients.• Respond to and manage incoming phone calls from customers and colleagues, ensuring timely and effective resolution of inquiries.• Collaborate with the Customer Service Team to respond to customer and colleague emails, providing accurate and timely information.• Maintain and update customer information meticulously to ensure records are always accurate and up to date.• Share pertinent information with other departments as required to facilitate efficient operations.• Assist with additional responsibilities and operational tasks as needed.• Handle confidential customer and company information with utmost integrity and discretion.• Use Microsoft Office Suite (Excel, Word, Outlook) for various tasks including data entry, email correspondence, and order entry.

Financial Planning & Analysis Manager Our client, BC's hub of health care, is seeking a Manager, Financial Planning and Business Support to join the team! <ul><li>Reporting to the Director, Financial Planning and Business Support for the respective Community of Care (CoC) or Corporate area and within the context of the strategic direction and corporate operating plan of our client's organization, the Manager, Financial Planning & Business Support is responsible for providing leadership in the development, monitoring, analyzing and assessing of the performance of the designated area’s operations relative to the annual plan, and providing business decision support. Key areas for leadership and active involvement and accountability include multi-year forecasting; developing and recommending principles, process and guidelines for budget preparation; operations and capital planning; funding standards & models; performance management; coordination of new initiatives; process redesign; information management; utilization management; and providing financial planning expertise to Operations Directors, Patient Service Managers, Patient Service Directors, Medical Directors and Medical Managers. He/she is responsible for the review and analysis of budgets and proposed initiatives, and participates in the ongoing review of financial systems and processes in order to facilitate improvements in the financial systems. T</li></ul>Please contact for further details on job description!

Administrative Assistant We are offering an exciting opportunity for an Administrative Assistant in the securities industry in Burlington, Ontario. This position involves providing support in a dynamic and fast-paced environment, ensuring the smooth running of daily operations. Responsibilities: • Processing account applications and setting up banking details• Providing support in conducting securities practices and trades• Assisting in meetings and calendar management• Maintaining an efficient data entry system and checking for accuracy• Providing customer service, including answering inbound and outbound calls and email correspondence• Utilizing Microsoft Office Suite, specifically Excel, for spreadsheet creation and management• Offering support to advisors and other assistants as needed• Utilizing Microsoft Outlook for scheduling appointments• Ensuring professionalism in all aspects of work.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a George Brown student looking for contract employment opportunities between semesters? We have clients hiring George Brown students for summer work. This is your great opportunity to put what you have learned so far at George Brown to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a George Brown student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Estate Manager We are currently seeking a dedicated and client-focused Estate Manager (Insolvency Administrator) to join a growing team. This role offers great earning potential with bonuses and plenty of opportunities for career growth. As an Estate Manager, you will work directly with clients, guiding them through their debt relief options and ensuring they fully understand the solutions available. This position requires strong communication skills, professionalism, and the ability to provide empathetic and ethical service in line with industry regulations. Key Responsibilities: Conduct initial client meetings, review appointments, and sign-up sessions, providing clear guidance on Consumer Proposals, bankruptcies, and other debt solutions. Build and maintain professional relationships with Licensed Insolvency Trustees, Client Support Specialists, Technicians, and other industry professionals. Deliver compassionate and knowledgeable service, ensuring clients feel supported and informed. Oversee the preparation and administration of insolvency filing documents.Maintain quality control, reviewing the work of Technicians and Administrative Clerks for accuracy and completeness.Train, coach, and mentor new team members.Ensure compliance with the Bankruptcy and Insolvency Act and other relevant regulations. What’s in It for You? Competitive salary with performance-based bonusesPlenty of room for career advancement and professional growthSupportive and collaborative work environment Schedule: Tuesday to Saturday, 8:30 AM – 5:30 PM - after about a year of learning and getting comfortable in your role. This position can go remote.

Service Advisor The Service Advisor is responsible for overseeing the company’s service department, managing after-sales relationships, ensuring efficient service delivery and maintaining high customer satisfaction levels by setting service standards, leading a team of service technicians, resolving customer complaints and continuously improving service processes; essentially acting as the primary link between the company and its after-sales clients to provide service and repairs to meet customer expectations. Key responsibilities: • Team Management: Lead a team of service technicians, assigning tasks, monitoring performance, and providing feedback to optimize service quality. • Customer Relationship Management: Build and maintain strong customer relationships by addressing inquiries, resolving complaints, and proactively identifying customer needs. • Quotations: Provide estimates and quotations to new and existing customers for service jobs and small installation jobs which includes visits to customer sites. • Prioritizing Service Levels: Ensure service delivery is prioritized based on customer status. Escalate service on high-value customers as necessary. • Quality Control: Develop and implement service standards, procedures, and quality control measures to guarantee consistent service delivery. • Ongoing Service Improvement: Identify opportunities to streamline service operations, improve efficiency and reduce costs.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a Toronto Metropolitan University student looking for contract employment opportunities between semesters? We have clients hiring Toronto Metropolitan University students for summer work. This is your chance to put what you have learned so far at Toronto Metropolitan University to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a Toronto Metropolitan University student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Customer Service Representative We are seeking a Customer Service Representative to join our team in the service industry, located in Thornhill, Ontario. As a Customer Service Representative, you will be responsible for managing customer interactions, maintaining accurate records, and processing applications. This role offers a contract to permanent employment opportunity, where you will play a key role in managing customer accounts and ensuring their needs are met. Responsibilities:• Efficiently process and manage customer credit applications• Maintain accurate records of customer interactions and transactions• Handle customer inquiries and resolve issues promptly• Monitor customer accounts and take appropriate action when necessary• Prepare and manage correspondence on claim files, including letters to members and third-party reports• Process payments related to claim files such as appraisal fees and police report fees• Support the team by preparing and sending proof of loss documents to expedite claim settlements• Request official reports like police reports and fire incident reports to aid in claims investigation• Dispatch claim files to legal representatives when requested• Process, sort, and distribute incoming correspondence appropriately• Make outbound calls to members to obtain the first notice of loss on new claims reported after hours or online• Answer inbound calls and efficiently route the callers to the appropriate department, subject to business demands.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a University of Toronto student looking for contract employment opportunities between semesters? We have clients hiring University of Toronto students for summer work. This is your chance to put what you have learned so far at University of Toronto to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a University of Toronto student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Sales Representative We are providing a unique opportunity for a Sales Representative in Surrey, British Columbia. The job function is in the Green Energy industry, and you will be a key member of our team, responsible for expanding our customer base and driving sales. This role offers an exciting opportunity to utilize and enhance your skills in B2B sales and customer relationship management (CRM). Responsibilities: • Engage in B2B sales activities to increase company's sales • Utilize CRM to manage customer relationships effectively • Conduct sales meetings, both locally in BC and potentially in the US • Understand and articulate our offerings to clients in a compelling story • Respond to inbound calls from potential customers and address their inquiries • Utilize your knowledge in the Aerospace, Automotive and Marine industries to drive sales • Work with Assembly Equipment in the context of customer needs • Configure Price Quote (CPQ) to meet customer requirements • Employ effective communication skills for customer interactions • Handle Equipment sales to boost the company's market presence.

Bookkeeper & Pension Administrator Position Overview: Robert Half is recruiting for a Bookkeeper & Pension Administrator position in Surrey BC. This is a newly created role that combines accounting responsibilities with a transition into supporting pension and benefits administration. The role will be fully based on-site in Surrey, will provide support to a health and pensions department serving a unionized environment with over 10,000 members and approx. 5000 health plan members. The ideal candidate will have a strong accounting background, pensions and benefits administration skillset, and payroll expertise. Accounting Duties: <ul><li>Handling Accounts Payable/Receivable with a high-volume transactions per week. </li><li>Processing EFTs and cheques, ensuring accuracy in all transactions.</li><li>Completing month-end reconciliations, accruals, posting adjustments</li><li>Process full cycle accounting functions and provide timely reporting for period-end closing . </li><li>Overseeing payroll processing for about 10 employees in BC (union) and managing year-end payroll tasks such as issuing T4As etc. </li><li>Supporting the transition to and implementation of a new records system.</li><li>Supporting adhoc finance duties and requests </li></ul>Pension/Admin Responsibilities (Gradual Transition):<ul><li>Utilizing in-house tools to prepare retirement packages and address member questions.</li><li>Providing administrative support for group benefits and pension programs, including life insurance, health enrollment, etc. </li><li>Coordinating with other team members handling specific benefits-related tasks.</li></ul>Role Structure and Reporting:<ul><li>Reports directly to Department Supervisor and the Office Supervisor.</li></ul>

Sales Administrator We are currently seeking a motivated and organized individual to join our fantastic clients team as a Sales Administrator. In this role, you will work closely with the Sales Manager to support daily operations and contribute to the overall success of the sales department. This position offers excellent opportunities for growth and development for individuals who are ambitious and driven to excel in their careers. Responsibilities:<ul><li>Manage freight logistics to ensure timely delivery of products to customers</li><li>Assist the Sales Manager with various tasks to streamline sales operations</li><li>Perform office administration duties such as organizing files, managing schedules, and responding to inquiries</li><li>Coordinate production plans to meet customer demands and optimize efficiency</li><li>Procure parts and supplies as needed to support sales and production activities</li><li>Provide assistance to the Accountant with miscellaneous tasks related to financial operations</li><li>Perform other duties as assigned by management</li></ul>

Administrative Assistant At Robert Half, we specialize in connecting talented professionals with exceptional career opportunities. We’re hiring an Administrative Assistant on behalf of one of our long standing clients looking for an administrative professional with a knack for organization, outstanding communication, and an ability to thrive in a dynamic, professional team setting.Position Overview:As an Administrative Assistant, you’ll play a critical role in supporting operations and ensuring organizational efficiency. This role is essential to maintaining the flow of communication, managing records, coordinating schedules, and assisting in day-to-day business functions, all while delivering excellent customer service.Key Responsibilities:<ul><li>Provide general administrative support, including answering phone calls, managing correspondence, photocopying, faxing, scanning, and filing </li><li>Support contract administration by communicating with vendors/contractors, verifying documentation, and tracking updates </li><li>Respond promptly to inquiries or complaints from stakeholders, troubleshooting solutions and escalating when necessary.</li><li>Assist with data management: updating records, compiling reports, and maintaining organization-wide systems.</li><li>Ensure timely follow-up on invoices, vendor adjustments, and related financial documents.</li><li>Coordinate inspections, meetings, and other logistical needs with external and internal parties.</li><li>Support special projects, such as coordinating building maintenance schedules, environmental report updates, and contract renewals.</li><li>Collaborate with cross-functional teams and assist with portfolio or project needs.</li></ul>Ideal Candidate Qualifications:<ul><li>Experience: Prior administrative or office support experience required</li><li>Technical Proficiency: Intermediate skills in Microsoft Office Suite (Outlook, Word, Excel) are essential.</li><li>Organizational Skills: Highly detail-oriented with strong time management, multitasking, and prioritization abilities</li><li>Problem-Solving: Resourceful, proactive, and able to synthesize information to address challenges efficiently.</li><li>Team Collaboration: A supportive and adaptable approach to teamwork with a focus on shared goals.</li><li>Customer Service Focus: Demonstrated ability to deliver high-quality service to both internal and external stakeholders.</li></ul>

Administrative Coordinator We are offering a permanent employment opportunity for an Administrative Coordinator in Edmonton, Alberta. This role is a pivotal part of our operations, focusing on the assessment and qualification of applications. Working within a supportive team environment, the successful candidate will need to be comfortable answering inquiries, maintaining database records, and occasionally providing reception coverage. Responsibilities: • Accurate and efficient processing of applications, including identifying discrepancies and addressing anomalies. • Maintaining a high level of organization, with the ability to multitask and manage multiple portfolios at any given time. • Ensuring critical information is approved and in compliance with statutory legislations. • Conducting criminal records checks and verifying official IDs and standing. • Providing occasional reception coverage and answering all questions/inquiries. • Comfortable making calls and establishing relationships with applicants to provide guidance. • Handling email correspondences and managing high volumes of data entry. • Assisting with Learning Management System (LMS) setup, including managing payments, receipts, certificates, permits, and licenses. • Providing technical support to applicants, including troubleshooting and assisting with logins. • Contributing to website content and making suggestions to the communications department.

Manager of Business Systems A client of Robert Half is seeking a highly organized and detail-oriented Manager of Business Systems to join their team. In this role, you will be responsible for strategic planning, designing, integrating, and maintaining systems, including both web and mobile solutions. Responsibilities: • Oversee the strategic planning and design of systems to meet business needs.• Manage the integration and maintenance of systems, ensuring they function effectively and efficiently.• Leverage technical expertise in systems to troubleshoot issues and implement solutions.• Utilize Salesforce Sales Cloud and Service Cloud to manage sales and customer service processes.• Implement and manage the Property Management System to streamline operations.• Oversee support for mobile devices and technology, ensuring optimal performance and user experience.• Ensure the mobile app and mobile web are updated and aligned with business requirements.• Oversee the process of payments, ensuring they are processed accurately and efficiently.• Manage the POS - Point of Sale system to facilitate smooth and efficient transactions.• Implement and manage Dynamics 365 Finance & Operations to streamline financial processes and operations.

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