36 results for Customer Service Specialist

Bilingual French Customer Service Representative We are currently seeking a Bilingual (French) Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and inquiries. Your main tasks will include processing orders, managing quotations, and providing support to internal teams to ensure smooth operations. Responsibilities: • Serve as the primary point of contact for customers, delivering detail-oriented and attentive service through phone and email.• Efficiently process customer orders and manage related communications, including confirmation of details and resolution of queries.• Prepare and process customer quotations and collaborate with the Sales Team to ensure fluid communication with clients.• Respond to and manage incoming phone calls from customers and colleagues, ensuring timely and effective resolution of inquiries.• Collaborate with the Customer Service Team to respond to customer and colleague emails, providing accurate and timely information.• Maintain and update customer information meticulously to ensure records are always accurate and up to date.• Share pertinent information with other departments as required to facilitate efficient operations.• Assist with additional responsibilities and operational tasks as needed.• Handle confidential customer and company information with utmost integrity and discretion.• Use Microsoft Office Suite (Excel, Word, Outlook) for various tasks including data entry, email correspondence, and order entry.

Customer Service Representative Our client is actively seeking a Customer Service Representative to handle essential customer support tasks, ensuring seamless operations and high customer satisfaction. The Customer Service Representative role involves responding to inquiries, managing orders, coordinating with suppliers, and performing light accounts receivable duties. Key Responsibilities:Customer Service:<ul><li>Respond to customer inquiries via phone, email, and other channels promptly and accurately.</li><li>Process and fulfill customer orders with precision.</li><li>Resolve customer issues or complaints, escalating when necessary.</li><li>Maintain order records and provide updates on order statuses.</li></ul>Accounts Receivable:<ul><li>Handle light AR tasks such as generating invoices, tracking payments, and following up on overdue accounts.</li><li>Assist in account reconciliation and financial report preparation as needed.</li></ul>

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a George Brown student looking for contract employment opportunities between semesters? We have clients hiring George Brown students for summer work. This is your great opportunity to put what you have learned so far at George Brown to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a George Brown student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a University of Toronto student looking for contract employment opportunities between semesters? We have clients hiring University of Toronto students for summer work. This is your chance to put what you have learned so far at University of Toronto to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a University of Toronto student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a Toronto Metropolitan University student looking for contract employment opportunities between semesters? We have clients hiring Toronto Metropolitan University students for summer work. This is your chance to put what you have learned so far at Toronto Metropolitan University to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a Toronto Metropolitan University student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

French Bilingual CSR We are seeking a French Bilingual Customer Service Representative to join an incredible team in Winnipeg. This role involves performing a variety of tasks in a fast-paced environment. You will be responsible for handling customer inquiries, providing freight and product quotes, and assisting the management team. This is a permanent opportunity which begins ASAP and is located in the Transcona area of Winnipeg in the manufacturing industry. Responsibilities:-Assist French- and English-speaking customers via phone, and email, addressing inquiries, resolving issues, and providing product or service information.- Identify customer concerns and work collaboratively to resolve them promptly and effectively.- Process orders, returns, and exchanges while maintaining accurate customer records in our system.- Maintain an in-depth understanding of the company's products or services to provide informed assistance to customers.-Maintain high levels of professionalism and customer satisfaction by following company policies and procedures.- Work closely with other departments, such as Sales and Operations, to provide seamless customer support.

Customer Service / Order Management Are you passionate about delivering exceptional customer service and playing a key role in supporting sales operations? We are looking for a motivated and detail-oriented Customer Service/ Order Management Representative to join our clients team. In this role, you’ll interact with customers to provide and process information related to orders, inquiries, and products, all while ensuring an exceptional customer experience. If you thrive in a fast-paced environment, excel at multitasking, and have strong communication skills, we’d love to hear from you! Key Responsibilities:<ul><li>Serve as the main point of contact for customers through phone and electronic communications.</li><li>Accurately enter orders into the system and send timely order acknowledgments to customers.</li><li>Organize workflow to meet both customer and internal deadlines.</li><li>Keep customers informed about any changes to their orders and provide updates on pricing and delivery schedules.</li><li>Collaborate with various teams internally, including the Scheduler, Sales Manager, Sales Reps, Traffic Manager, and Freight Forwarder to ensure smooth order fulfillment and shipping processes.</li><li>Prepare export documentation for international shipments, including IMOs, CERS, and VGM reports.</li><li>Monitor open orders weekly and coordinate shipments with the shipping department.</li><li>Handle and resolve customer concerns or complaints, escalating them to management when necessary.</li><li>Create and maintain customer accounts, ensuring all records are accurate and up to date.</li><li>Provide general customer assistance and information, directing calls or inquiries to the appropriate department or team member as necessary.</li><li>Attend internal meetings, and participate in trade shows as needed to support sales efforts.</li></ul>

Collections Specialist We are in the process of expanding our team and are looking for a Collections Specialist. This role is situated in the Utilities/Infrastructure industry. As a Collections Specialist, you will be responsible for handling a range of tasks related to customer accounts and collections. Responsibilities • Facilitate the processing of customer credit applications with precision and efficiency. • Ensure the maintenance of accurate customer credit records. • Address customer inquiries and resolve any issues that arise. • Monitor customer accounts and take action where necessary. • Verify customer information and make necessary updates or changes. • Utilize various software systems for accounting and data management tasks. • Handle inbound customer calls and provide excellent customer service. • Carry out billing functions and claim administration. • Implement collection processes where required. • Learn and navigate new systems quickly to better assist customers.

Collections Specialist Our client in Calgary is seeking a detail-oriented and motivated Collections Specialist with intermediate Excel skills to join their finance department on a contract basis. The ideal candidate will have a strong background in collections, excellent communication skills, and the ability to work in a fast-paced environment. Responsibilities:<ul><li>Conduct collections activities, including contacting customers via phone and email to secure payment for outstanding invoices.</li><li>Maintain accurate records of all collections activities and customer interactions.</li><li>Negotiate payment plans and settlements with customers as needed.</li><li>Monitor accounts receivable aging reports and prioritize collection efforts accordingly.</li><li>Work closely with other departments, including sales and customer service, to resolve customer billing issues and disputes.</li><li>Provide regular updates on collection efforts to management and contribute to the development of collection strategies.</li><li>Assist with month-end closing activities and other ad hoc projects as needed.</li></ul>

Sr Accounts Receivable Specialist Robert Half is partnering with an industry leading client seeking an experienced Senior AR (Accounts Receivable) and Credit Specialist to join their team within the dynamic agriculture industry. This position is ideal for a detail-oriented professional with a strong background in credit management, AR processes, and process improvement. In addition to managing daily AR and credit responsibilities, the specialist will play a critical role in driving efficiency by leading implementation projects and automating processes to ensure scalability, precision, and optimized cash flow management. Key Responsibilities: Accounts Receivable Management:<ul><li>Oversee full-cycle AR processes, including invoicing, collections, cash application, and dispute resolution.</li><li>Ensure timely and accurate processing, reconciliation, and reporting of AR balances.</li><li>Monitor aging reports and conduct proactive follow-ups on overdue accounts to mitigate risk and improve cash flow.</li></ul>Credit Management:<ul><li>Evaluate and approve customer credit applications by analyzing financial statements, credit reports, and other relevant documentation.</li><li>Establish and enforce credit limits while ensuring compliance with company policies and risk tolerance.</li><li>Partner with sales and customer service teams to address credit-related inquiries and maintain strong client relationships.</li></ul>Process Automation & System Implementation:<ul><li>Lead the design, implementation, and enhancements of AR and credit management systems, including ERP integrations or upgrades.</li><li>Assess current workflows and identify opportunities to streamline and automate processes for improved efficiency and accuracy.</li><li>Collaborate with IT, finance, and third-party vendors to implement new tools or optimization features.</li></ul>Project Leadership:<ul><li>Initiate and drive AR and credit process improvement projects to adapt to the evolving needs of the agriculture industry.</li><li>Serve as a project lead for credit risk management or cash flow optimization initiatives.</li><li>Monitor and evaluate the performance of new systems and processes, ensuring alignment with business objectives.</li></ul>Reporting & Analysis:<ul><li>Develop and maintain detailed AR and credit reports, including DSO (days sales outstanding) metrics and borrowing base data.</li><li>Provide actionable insights through analysis of customer payment trends, delinquency risks, and overall AR performance.</li><li>Prepare compliance and regulatory reporting specific to the agriculture industry as required.</li></ul>

Service Advisor The Service Advisor is responsible for overseeing the company’s service department, managing after-sales relationships, ensuring efficient service delivery and maintaining high customer satisfaction levels by setting service standards, leading a team of service technicians, resolving customer complaints and continuously improving service processes; essentially acting as the primary link between the company and its after-sales clients to provide service and repairs to meet customer expectations. Key responsibilities: • Team Management: Lead a team of service technicians, assigning tasks, monitoring performance, and providing feedback to optimize service quality. • Customer Relationship Management: Build and maintain strong customer relationships by addressing inquiries, resolving complaints, and proactively identifying customer needs. • Quotations: Provide estimates and quotations to new and existing customers for service jobs and small installation jobs which includes visits to customer sites. • Prioritizing Service Levels: Ensure service delivery is prioritized based on customer status. Escalate service on high-value customers as necessary. • Quality Control: Develop and implement service standards, procedures, and quality control measures to guarantee consistent service delivery. • Ongoing Service Improvement: Identify opportunities to streamline service operations, improve efficiency and reduce costs.

Sales Representative We are providing a unique opportunity for a Sales Representative in Surrey, British Columbia. The job function is in the Green Energy industry, and you will be a key member of our team, responsible for expanding our customer base and driving sales. This role offers an exciting opportunity to utilize and enhance your skills in B2B sales and customer relationship management (CRM). Responsibilities: • Engage in B2B sales activities to increase company's sales • Utilize CRM to manage customer relationships effectively • Conduct sales meetings, both locally in BC and potentially in the US • Understand and articulate our offerings to clients in a compelling story • Respond to inbound calls from potential customers and address their inquiries • Utilize your knowledge in the Aerospace, Automotive and Marine industries to drive sales • Work with Assembly Equipment in the context of customer needs • Configure Price Quote (CPQ) to meet customer requirements • Employ effective communication skills for customer interactions • Handle Equipment sales to boost the company's market presence.

Administrative Billing Support Our Edmonton-based client is currently seeking an Administrative Billing Support to join their team for a contract role. This is an exciting opportunity to work in a fast-paced, dynamic environment where you’ll provide critical support for billing and customer service. Key Responsibilities:<ul><li>Answer phones and provide customer support related to billing and payments.</li><li>Respond to customer inquiries.</li><li>Maintain accurate documentation and records of customer interactions and transactions.</li><li>Ensure compliance with company policies and procedures for billing and payments.</li><li>Manage and track customer interactions and billing information.</li><li>Ad-hoc duties as requested.</li></ul>

Warranty Administrator Robert Half is partnering with an organization that's looking to add a Warranty Administrator to their team. This is a full-time/permanent position on site. Advantages:-Competitive salary (50-55K)-Benefits + vacation -Free parking Responsibilities: · Provides administrative support to completion of warranty claims· Closes out on-line warranty claims· Communicate regularly with customers· Follow proper paper flow procedure for warranty department· Invoice and process warranty claims and customers invoice daily· Ensure labour and parts information are claimed accurately· Correct rejected claims to ensure maximum number of claims are paid daily· Flexible to assist parts dept· Enter and follow warranty claims until paid with ALL suppliers· Submit Co-op claims to AGCO for reimbursement· Prepare & follow batteries log – submit claims and call for return· Answer the phone occasionally· Work closely with technicians, service manager and office staff· Assist General Manager

Business Analyst - III We are offering a long term contract employment opportunity for a Business Analyst - III in Toronto, Ontario. As a Business Analyst - III, you will be tasked with turning business requirements and solution documentation into comprehensive UAT testing strategies. This role is vital in the development of our projects and will require a deep understanding of Salesforce products, preferably Sales Cloud and CPQ/RLM Revenue Lifecycle Management, and UAT Testing Frameworks. This position can be fully remote, accommodating the EST time zone. Responsibilities: • Developing a comprehensive UAT testing strategy based on business requirements and solution documentation • Identifying test scenarios and creating test cases • Preparing mock data in a lower environment, such as Sandbox • Assisting in the release of features for Project Lotus • Conducting research to ensure compliance and improve business processes • Collaborating with stakeholders to ensure accurate implementation of project requirements • Utilizing Salesforce products, such as Sales Cloud and CPQ/RLM Revenue Lifecycle Management • Providing technical support and training to team members • Handling customer service and communication tasks • Performing project management duties, including scheduling and consulting.

Digital Marketing Specialist We are the industry leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics sectors. Through our groundbreaking Maximum Telepresence Approach™, we provide state-of-the-art, data-driven security and operational insights that foster safer workplaces for millions annually. Our full suite of hardware and AI-driven solutions is revolutionizing security practices, surpassing traditional gatehouse methods. Supported by our professionally trained monitoring agents, we achieve an impressive 99.99% accuracy in critical security, safety, and operational support—operated 24/7/365—serving global giants alongside small and medium-sized enterprises.We are looking for an experienced Marketing Manager to join our team and spearhead strategic marketing initiatives that will elevate our brand and amplify our impact in this rapidly growing industry. Objectives of the Role:<ul><li>Develop a comprehensive understanding of our products, services, and industry differentiators to effectively communicate our value proposition.</li><li>Analyze customer behavior, psychographics, and buying trends to translate marketing activities into measurable sales outcomes.</li><li>Contribute to internal and external campaigns that drive lead generation and brand awareness.</li></ul> Key Responsibilities:<ul><li>Campaign Development & Execution: Create and implement dynamic marketing campaigns, including drafting persuasive copy, designing promotional materials, and measuring campaign performance.</li><li>Event Marketing: Organize and execute trade shows, conferences, and related events to showcase our solutions. Manage event logistics, marketing assets, and post-event follow-ups.</li><li>Social Media Management: Oversee company social media channels (especially LinkedIn), developing and executing engaging content to boost online presence and drive lead generation.</li><li>CRM Management: Leverage Zoho CRM (preferred) or other platforms such as Salesforce or Dynamics to optimize marketing data and track customer interactions.</li><li>Strategy Alignment: Collaborate closely with sales and product teams to ensure marketing strategies align with business objectives and foster customer engagement.</li><li>Reporting & Analytics: Monitor marketing campaign effectiveness and deliver actionable insights through data-driven analysis.</li></ul>

Medical Collections Specialist Medical Collections SupervisorWe are offering a long-term contract employment opportunity for a Medical Collections Supervisor in the healthcare and social assistance industry in North York, Ontario. This role involves a significant amount of customer interaction, policy analysis and requires a high level of organization. Responsibilities: • Accurately and efficiently process customer credit applications related to medical services.• Maintain precise customer credit records, ensuring all data is up-to-date and accurate.• Resolve customer inquiries related to billings and collections in a timely and detail-oriented manner.• Monitor customer accounts and take appropriate action when necessary.• Manage cash receipts and post journal entries related to customer accounts.• Play a key role in claim administration and appeals processes.• Maintain and update the sub-ledger to GL, ensuring all entries are accurate and reconciled.• Utilize software tools such as Accurint, Allscripts, Cerner Technologies, and Dynamic Data Exchange (DDE) to manage and analyze data.• Contribute to billing functions and collection processes, ensuring all operations are running smoothly and efficiently.• Employ strong analytical skills to understand accounting policies and apply them to daily tasks.

Compensation Analyst III We are offering an opportunity for a Compensation Analyst III role. The job function lies within the customer service industry and requires a high level of proficiency in handling multiple projects, presenting complex concepts, and translating business and technical requirements. The role also offers a permanent employment opportunity and can be performed remotely. Responsibilities: • Handle multiple projects simultaneously, coordinating with various stakeholder groups • Prepare and deliver presentations to communicate complex concepts • Translate business and technical requirements into comprehensible terms • Respond to ad hoc requests as they arise • Utilize Microsoft Office suite for various tasks • Leverage previous experience in managing projects or writing technical requirements • Apply presentation skills to effectively communicate information • Learn and apply knowledge of compensation processes and practices • Utilize consulting experience to provide expert advice and guidance • Work collaboratively with team members and stakeholders to achieve project goals • Utilize CRM systems to manage customer relationships and data • Implement process improvements to enhance efficiency and effectiveness • Prioritize tasks and responsibilities to manage time and resources effectively • Administer compensation processes and procedures.

Receptionist We are offering a long term contract employment opportunity for a Receptionist in Toronto, Ontario. In this role, you will be the frontline of communication, managing guest services, and administrative tasks. This role involves interacting with visitors and colleagues, creating a detail oriented and welcoming environment, and efficiently handling administrative responsibilities. Responsibilities: • Act as the primary point of contact, greeting visitors, and providing them with a friendly and warm reception. • Manage incoming communications including phone calls, emails, and in-person inquiries, ensuring clarity and detail oriented demeanor. • Coordinate administrative tasks such as scheduling meetings, reserving conference rooms, and handling mail logistics. • Oversee office supply orders to ensure the smooth operation of the office. • Facilitate communication with larger groups, such as providing office tours, briefing team members, or making announcements during gatherings or meetings. • Assist other departments with their administrative needs, maintaining a success driven and detail oriented approach. • Use your skills in Microsoft Office Suite for various tasks and quickly adapt to new systems as needed. • Provide excellent customer service by answering multi-line phone systems, coordinating events, and organizing files. • Utilize your interpersonal skills to create a positive and friendly environment. • Schedule appointments and manage email correspondence efficiently.

Receptionist We are currently seeking a Receptionist to join a company in the engineering industry. The position is based near the Polo Park area of Winnipeg, Manitoba, and offers a contract to permanent employment opportunity. In this role, you will play a crucial part in managing the front office operations and assisting with administrative tasks. Responsibilities: • Operate a multi-line phone system, promptly answering and directing calls• Perform administrative duties such as data entry and email correspondence• Coordinate the booking of flights and travel accommodations• Manage the ordering of office supplies and monthly staff lunches• Supervise the opening duties and maintain a clean office area, including unloading the dishwasher• Schedule couriers as needed• Keep files organized and schedule appointments as required• Maintain a high level of attention to detail and a positive attitude in all tasks.

Receptionist We are offering a short term contract employment opportunity for a Receptionist at our location in North York, Ontario. Operating within the construction and contractor industry, the successful applicant will be the first point of contact for our company, providing administrative support across the organization. The role will be 100% onsite, with the main function being to ensure the smooth and efficient running of the office. Responsibilities: • Serving as the first point of contact for all incoming calls, deliveries, and visitors • Managing the reception area, including greeting visitors, ensuring they sign in and out • Handling various administrative tasks such as organizing and maintaining files, scheduling appointments, and liaising with the procurement team on purchases • Overseeing mail and package services, including receiving and sending parcels • Coordinating hotel bookings for team members and guests • Managing the upkeep of the office, including maintaining coffee services and watering plants • Assisting with the processing of invoices, including downloading and filing • Using Microsoft Office Suite (Excel, Word, Outlook) for various tasks, including data entry and email correspondence • Demonstrating strong interpersonal skills through effective communication and follow-ups • Ensuring commitment to attendance and punctuality.

Receptionist We are offering a short term contract employment opportunity for a Receptionist in the Machinery/Worktools industry. As a Receptionist, you will be the first point of contact for our company, providing administrative support across the organization. You will be handling the flow of people through the business and ensuring that all receptionist responsibilities are completed accurately and delivered with high quality in a timely manner. Responsibilities: • Manage the reception area, maintaining a clean and welcoming environment for visitors and staff. • Handle incoming and outgoing communication including emails, phone calls, and mail. • Assist with the organization's data management, including data entry of invoices and maintaining a structured filing system. • Provide support to other departments, contributing to the compilation of various reports when necessary. • Maintain up-to-date contact lists and staff schedules. • Coordinate office activities and operations to secure efficiency and compliance with company policies. • Facilitate the smooth running of the day-to-day operations by managing office supplies and kitchen utilities. • Ensure the security of the office, reporting any issues to the appropriate person. • Provide excellent customer service, addressing inquiries from clients and business partners, and directing them to the appropriate departments. • Enhance the organization's reputation by accepting ownership for accomplishing new and different requests, always exploring opportunities to add value to job accomplishments.

Account Manager We are in search of an Account Manager/Sales Representative for an established company that has been in business for 50+ years and counting! In this role, you will be tasked with understanding and responding to the needs of clients, identifying potential new customers, and promoting products and services. You will be instrumental in building and maintaining positive relationships with clients by providing a consultative approach while ensuring their satisfaction through quality post-sales follow-up. Responsibilities:-Engage in strategic market analysis to understand the needs of clients-Identify and reach out to potential new customers through diligent prospecting-Present and demonstrate our products and services to clients in a compelling manner-Understand and address customer needs by recommending appropriate solutions and upselling services-Negotiate sales terms and finalize contracts that are beneficial to both parties-Share information with clients and colleagues to ensure quality post-sales follow-up-Perform administrative tasks to support the efficient operation and management of the organization.-Act as a subject matter expert on the companies' products and services

Front Desk Coordinator We are offering a Front Desk Coordinator role. As a Front Desk Coordinator, your focus will be on processing and verifying documents, data entry, and general administrative tasks. This position is within the industry and offers a long term contract employment opportunity. Responsibilities: • Accurate entry of data into our proprietary database • Verification and checking of various documents • Inputting and managing data in Microsoft Excel • Formatting and adjusting documents as needed • Handling and executing general administrative duties as they arise.

Collections Specialist We are offering a fully onsite, long-term contract employment opportunity for a Collections Specialist based in Mississauga, Ontario. This role operates independently and plays a vital role in maintaining the financial health of the organization. The ideal candidate will have strong accounts receivable experience, including collections, cash application, and reporting, while also building relationships with clients to ensure timely payments. Responsibilities<ul><li>Manage a portfolio of clients, fostering relationships and ensuring prompt payment.</li><li>Monitor and update A/R aging reports, identifying and addressing overdue accounts.</li><li>Process cash applications, accurately allocating payments received from clients.</li><li>Perform soft collection efforts, sending reminders and working collaboratively with customers to resolve outstanding balances.</li><li>Ensure billing accuracy, meticulously reviewing and updating up to 500 invoices per month.</li><li>Generate and present reports on collection activities, payment trends, and outstanding balances.</li><li>Handle inbound customer inquiries, providing clear, professional support regarding billing and payment issues.</li><li>Utilize QuickBooks Online and Microsoft Excel to maintain accurate records and support reporting needs.</li></ul>

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