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We are seeking a detail-oriented and technically proficient individual to join our team as an Intermediate Digital Business Analyst. This role will facilitate the Customer Loyalty product development, processes review, backlog grooming, user story and acceptance criteria creation, UAT support and more.

The Business Analyst should be able to manage and maintain +5 backlogs and concurrent projects ensuring timely milestone completion of requirements and other business analysis deliverables

Business and Technical Analysis

• Assess requirements and support implementation of customer loyalty, ecommerce, EV (electric vehicles), car wash, and retail related solution.

• Collaborate with cross-functional teams to gather, analyze, and document business requirements, ensuring clarity and alignment with organizational objectives.

• Groom and complete JIRA user stories with effective acceptance criteria.

• Translate business needs into technical specifications for retail and digital enhancements, ensuring effective communication between stakeholders and technical teams.

• Ability to create process flows, swimlanes, wireframes, and functional documentation. Support design and implementation of technology solutions, ensuring they meet the defined requirements and contribute to business goals.

• Contribute to the product vision and roadmaps by providing user needs, stakeholder’s priorities, business insights.

• Leveraged data analytics and trends (Tableau or PowerBi) to define KPIs, manage metrics, analyze service performance, and support data-driven product strategies.

Stakeholder Engagement and Communication:

• Serve as a liaison between technical teams and business stakeholders to ensure clear communication of requirements and project status.

• Facilitate workshops and meetings to gather business requirements, discuss project scope, and clarify technical specifications with stakeholders.

• Collaborate with product owners and project managers to prioritize and manage project deliverables, ensuring alignment with business objectives.

• Foster collaboration and knowledge-sharing across teams to ensure seamless delivery.

Process Improvement and Best Practices:

• Contribute to the continuous improvement of processes and methodologies within the data team, promoting best practices in data management and analytics.

• Develop and maintain technical documentation, including data dictionaries, process flows, and user guides to support the adoption of data solutions across the organization.

• Strong workshop and brainstorming facilitation skills.

Qualifications:

• Bachelor’s degree in computer science, Information Systems, Data Analytics, or a related field.

• 5+ Proven experience as a Business Analyst or Technical Business Analyst, with a strong emphasis on requirements gathering and process improvement. IIBA Certification is an asset.

• Hands-on experience with eCommerce or customer loyalty related products is an asset.

• Proven experience with Agile methodologies and a track record of driving process improvements in a technical environment.

• Strong understanding of ITIL framework.

• Experience in Agile tools (e.g. Jira, Lucid, Miro, AWS DevOps or similar).

• Experience in Tableau or PowerBi reports and analytics.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and stakeholders.

• Must be able to work on Mountain Time (MST) or Eastern Time (EST).

• Strong analytical and problem-solving and muti-tasking skills, with the ability to translate complex requirements into actionable plans.

• Excellent time management skills and delivering multiple user stories per Sprint.

Nice to have:

• Understanding of RPA and GenAI tools.

• Familiarity with documentation tools such as Confluence and SharePoint

• Experience working with multiple vendors and offshore resources.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

23 results for Desktop Support Analyst

Business Analyst We are seeking a detail-oriented and technically proficient individual to join our team as an Intermediate Digital Business Analyst. This role will facilitate the Customer Loyalty product development, processes review, backlog grooming, user story and acceptance criteria creation, UAT support and more. The Business Analyst should be able to manage and maintain +5 backlogs and concurrent projects ensuring timely milestone completion of requirements and other business analysis deliverables Business and Technical Analysis• Assess requirements and support implementation of customer loyalty, ecommerce, EV (electric vehicles), car wash, and retail related solution.• Collaborate with cross-functional teams to gather, analyze, and document business requirements, ensuring clarity and alignment with organizational objectives.• Groom and complete JIRA user stories with effective acceptance criteria.• Translate business needs into technical specifications for retail and digital enhancements, ensuring effective communication between stakeholders and technical teams.• Ability to create process flows, swimlanes, wireframes, and functional documentation. Support design and implementation of technology solutions, ensuring they meet the defined requirements and contribute to business goals.• Contribute to the product vision and roadmaps by providing user needs, stakeholder’s priorities, business insights.• Leveraged data analytics and trends (Tableau or PowerBi) to define KPIs, manage metrics, analyze service performance, and support data-driven product strategies. Stakeholder Engagement and Communication:• Serve as a liaison between technical teams and business stakeholders to ensure clear communication of requirements and project status.• Facilitate workshops and meetings to gather business requirements, discuss project scope, and clarify technical specifications with stakeholders.• Collaborate with product owners and project managers to prioritize and manage project deliverables, ensuring alignment with business objectives.• Foster collaboration and knowledge-sharing across teams to ensure seamless delivery.Process Improvement and Best Practices:• Contribute to the continuous improvement of processes and methodologies within the data team, promoting best practices in data management and analytics.• Develop and maintain technical documentation, including data dictionaries, process flows, and user guides to support the adoption of data solutions across the organization.• Strong workshop and brainstorming facilitation skills.

IT Analyst A downtown client of Robert Half is seeking a skilled and proactive IT Analyst to join their team. The ideal candidate will have experience in IT support, networks, printers, servers, and VMware. You will play a key role in ensuring the smooth operation of our IT infrastructure by providing technical support, troubleshooting issues, and maintaining system performance. Key Responsibilities:<ul><li>Provide IT support to end-users by troubleshooting hardware, software, and network issues.</li><li>Manage and maintain IT infrastructure, including servers, network devices, and printers.</li><li>Configure, monitor, and optimize network performance to ensure minimal downtime.</li><li>Maintain and support VMware environments, including virtual machines and associated infrastructure.</li><li>Install, configure, and update software and hardware as needed.</li><li>Assist in IT security implementations and ensure compliance with best practices.</li><li>Document IT procedures, troubleshooting steps, and system configurations.</li><li>Collaborate with vendors and service providers for IT-related procurements and support.</li><li>Perform system backups and recovery operations.</li><li>Stay updated with industry trends and emerging technologies to enhance IT operations.</li></ul>

Senior Digital Analyst We are offering an exciting opportunity in the hospitality industry for a Senior Digital Analyst. The primary function of the role is to scrutinize web and digital performance data, extract valuable insights, and strategize optimizations to enhance digital experiences and business outcomes. Responsibilities: • Analyze web performance data to identify trends and opportunities for improvement • Collaborate with stakeholders to inform decision-making and enhance digital performance • Drive optimization strategies to improve digital experiences • Utilize various tools such as OneTrust, Amazon Web Services (AWS), and Salesforce Platform for efficient performance monitoring and management • Apply your knowledge of Web Content Accessibility Guidelines and Accessibility standards to ensure web accessibility • Employ your skills in React and Node.js for web development tasks • Leverage your experience in E-commerce operations and Technology management to contribute to eCommerce strategies • Utilize JIRA and Confluence for project management and collaboration • Ensure the security of digital platforms using appropriate security tools • Provide technical support to team members and stakeholders as needed.

Payroll Taxation Analyst Robert Half is seeking an Junior Payroll Analyst with a strong focus on tax compliance and garnishment administration for one of our clients in Aurora. The ideal candidate will have some knowledge of both Canadian and U.S. payroll tax laws and experience with Ceridian Dayforce. Your Responsibilities Tax Compliance<ul><li>Ensure accurate calculation, reporting, and remittance of federal, state, and local payroll taxes</li><li>Stay current with changes in tax legislation and adjust payroll systems accordingly</li><li>Assist with payroll tax audits and inquiries from government agencies</li></ul>Garnishment Administration<ul><li>Process employee garnishments including child support, tax levies, and creditor garnishments</li><li>Communicate with employees and external agencies regarding garnishment orders</li><li>Maintain accurate records and ensure timely payments in compliance with legal requirements</li></ul>Ceridian Dayforce Management<ul><li>Utilize Ceridian Dayforce for payroll processing, focusing on tax and garnishment modules</li><li>Troubleshoot issues and provide technical support for the Dayforce system</li><li>Collaborate with the HRIS team to enhance system functionalities</li></ul>Payroll Reconciliation and Reporting<ul><li>Reconcile payroll tax filings and garnishment deductions</li><li>Prepare and review payroll reports for accuracy and compliance</li><li>Analyze payroll data to identify discrepancies and implement corrective actions.</li></ul>

Business Analyst - III We are offering a long term contract employment opportunity for a Business Analyst - III in Toronto, Ontario. As a Business Analyst - III, you will be tasked with turning business requirements and solution documentation into comprehensive UAT testing strategies. This role is vital in the development of our projects and will require a deep understanding of Salesforce products, preferably Sales Cloud and CPQ/RLM Revenue Lifecycle Management, and UAT Testing Frameworks. This position can be fully remote, accommodating the EST time zone. Responsibilities: • Developing a comprehensive UAT testing strategy based on business requirements and solution documentation • Identifying test scenarios and creating test cases • Preparing mock data in a lower environment, such as Sandbox • Assisting in the release of features for Project Lotus • Conducting research to ensure compliance and improve business processes • Collaborating with stakeholders to ensure accurate implementation of project requirements • Utilizing Salesforce products, such as Sales Cloud and CPQ/RLM Revenue Lifecycle Management • Providing technical support and training to team members • Handling customer service and communication tasks • Performing project management duties, including scheduling and consulting.

Technical Business Analyst We are seeking a highly skilled Technical Business Analyst to act as the primary IT point of contact and liaison between the PMO (Project Management Office) and IT teams. This individual will be responsible for assessing project requirements, identifying technical solutions, and ensuring seamless execution of IT-related initiatives. This Technical Business Analyst opportunity is offered on a 12-month contract, includes a full salary, benefits and vacation time. Based hybrid on-site in Downtown Calgary two-days per week, this is a great opportunity for a technical resource to grow their projects experience. Key Responsibilities:<ul><li>Act as Lead Analyst for this years IT projects, including but not limited to a Windows 11 deployment, Network access control implementation, Switch refresh and eSignatures solution implementation.</li><li>Collaborate with Systems Engineers to ensure successful implementation of IT projects.</li><li>Lead technical research and solution recommendations for Secure Messaging (EPMO) projects, ensuring secure and effective communication between Advisors, PPI, and Clients.</li><li>Analyze complex business requirements, architect solutions with the team and vendors, and develop workplans leveraging Azure and On-Prem technologies.</li><li>Create and maintain high-quality documentation for new services and technologies to support seamless handoff to operational teams.</li><li>Work with Security and IT Operations Teams to ensure applications meet business-defined SLAs and security policies.</li></ul>

Client Services IT Technician Job Posting: Client Services IT TechnicianRobert Half is currently seeking a qualified and committed Client Services IT Technician with expertise in troubleshooting and resolving technical issues related to computer hardware and software for our client.Key Responsibilities:<ol><li>First Line of Support: Establish yourself as the initial 'go-to' contact for customers, responding to their tickets and offering technical assistance for queries related to computer systems, software, and hardware, both telephonically and in person.</li><li>System Maintenance: Keep up the day-to-day performance of computer systems, from installations and repairs to regular clean-ups.</li><li>Problem Resolution: Guide customers through the problem-solving process, detect issues based on customer tickets and implement effective solutions. Use diagnostic programs as necessary to address problems.</li><li>Networking: Resolve technical problems with Local Area and Wide-Area Networks. Act as the bridge between end users and higher-level support related to third-party systems.</li><li>Customer Communication: Conduct follow-ups to ensure the resolution of all customer issues. Collect user feedback about computer usage.</li><li>Advisory Role: Counsel customers on the most suitable IT solutions for them.</li><li>Billing Management: Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.</li></ol>

Finance Business Analyst About the RoleWe are seeking two experienced Financial Business Analysts with strong Oracle Fusion and finance transformation expertise to support a major strategic initiative within a leading insurance and reinsurance organization. One role will backfill a retiring BA, and the second will support long-term project continuity. This is an exciting opportunity to join a high-impact team where you’ll play a critical role in driving change, optimizing financial systems, and ensuring successful transformation outcomes. Key Responsibilities<ul><li>Collaborate with finance, technology, and project teams to deliver Oracle Fusion-based finance transformation initiatives.</li><li>Act as a change champion throughout the implementation of a project, ensuring adoption, alignment, and user engagement.</li><li>Analyze, document, and refine business processes related to financial systems, with a focus on ERM/EPM and Oracle Fusion.</li><li>Bridge the gap between business stakeholders and technical teams by translating business needs into functional specifications.</li><li>Participate in change management strategies, stakeholder communications, and training plans.</li><li>Provide insights and recommendations to optimize AP, Procurement, and other finance operations.</li><li>Ensure delivery meets business objectives, compliance standards, and operational efficiency goals.</li></ul> Required Experience & Skills<ul><li>5+ years as a Financial Business Analyst, with proven experience on finance transformation projects.</li><li>Hands-on experience with Oracle Fusion (Financials, ERP, or EPM modules) is required.</li><li>Strong knowledge of ERM and EPM systems.</li><li>Experience in the insurance and reinsurance sectors is strongly preferred.</li><li>Solid understanding of Accounts Payable (AP) and Procurement processes is a plus.</li><li>Demonstrated ability to lead and support change management activities.</li><li>Excellent stakeholder engagement, documentation, and communication skills.</li><li>Proven ability to work in cross-functional teams in fast-paced project environments.</li></ul> Why Join Us?<ul><li>Be part of a transformational finance initiative with real business impact.</li><li>Work alongside experts in insurance, technology, and change management.</li><li>Join a culture that values collaboration, innovation, and continuous improvement.</li><li>Competitive compensation with opportunities for long-term engagement.</li></ul>

IT Lead/Support We are offering a long term contract employment opportunity for an IT Lead role in the Wholesale Distribution industry. As an IT Lead, you will be responsible for overseeing infrastructure technologies and implementing best practices. This is a Hybrid role located in Markham, Ontario looking for someone available to start immediately. Responsibilities: · Management of the IT Department, including overseeing employee relations, conducting performance reviews, and handling disciplinary actions;· Manage and maintain critical IT systems and security programs, including but not limited to Office 365, MS Defender, Active Directory, Entra ID, Mimecast, CrowdStrike, and Intune, by· overseeing policies, configurations, secure user access, threat protection, and seamless device and identity management across the organization;· Responsible for managing Microsoft Azure and coordinating with the organization’s service provider to ensure the effective operations and maintenance of the cloud environment;· Manages incident response efforts, swiftly addressing and mitigating cyber threats to protect the IT environment and minimize impact;· Responsible for software license management, ensuring compliance, and optimizing usage across the organization;· Responsible for managing contracted IT services and overseeing relationships with all IT vendors to ensure effective service delivery and alignment with organizational needs;· Responsible for the setup, configuration, maintenance and troubleshooting of all endpoints across the organization;· Ensures replacement and installation of hardware components and peripherals are complete;· Ensures timely and efficient resolution of all employee IT requests; · Manages telephony and website infrastructure to ensure seamless communication and online presence; and· Other duties as assigned.

Senior Case Costing Analyst Our healthcare client based in Toronto is actively seeking a Senior Case Costing Analyst, to augment their team. Reporting to the Manager, Financial Planning, the successful candidate will assume the role of lead for case costing and related statistical reporting, providing consultative and analytical support to management and clinical programs. This is a hybrid role in Toronto – TTC Accessible (2-3 days in office). Your Key Responsibilities:· Maintain and update case costing data dictionaries.· Develop cost models and perform cost reconciliations, analyses, and reporting.· Monitor and validate regular case costing data, ensuring accurate submissions to the Ontario Case Costing Initiative (OCCI) database.· Serve as an internal consultant for reporting needs and quality improvement processes.· Analyze historical and current patient costing, resource utilization, departmental performance, and activity data to support the creation of clinical pathways and other cost-focused reports.· Collaborate with Finance, Decision Support, and Business Intelligence teams to ensure data accuracy across systems and reconcile case costing data with quarterly MIS Trial Balance submissions and OCDM.· Track updates to OCCI Reporting Standards, Ontario Hospital Reporting Standards (OHRS), Management Information Systems (MIS) Guidelines, CICA Handbook, and relevant regulations, taking leadership in implementing necessary changes.· Participate in monthly/quarterly compliance reporting by conducting analyses for accurate and timely financial/statistical case costing reports.· Ensure completion of monthly statistical reconciliations.· Lead software modeling efforts for cost-benefit studies and "what-if" scenarios.· Contribute to special projects and ad hoc analyses as needed.

Sr. Financial Analyst Our client in Mississauga is seeking a Senior Financial Analyst for a 3-month contract. In this role, the Senior Financial Analyst will expertly function in a dynamic and fast-paced environment. This role requires a strong background in finance and technical skills including advanced Excel functionality. In addition, the Senior Financial Analyst will play a critical role in the month-end close, financial analysis and reporting. This role is a hybrid working arrangement. Responsibilities: <ul><li>Lead the 5-day month-end accounting close process to ensure accuracy and timeliness.</li><li>Process journal entries, reconciliations, and adjustments using QuickBooks.</li><li>Review and analyze financial results for reporting purposes.</li><li>Prepare high-quality board packages, including key financial metrics, forecasts, and in-depth analysis.</li><li>Ensure all reporting adheres to deadlines and aligns with organizational goals.</li><li>Support tax filing requirements.</li><li>Maintain compliance with tax regulations and organize relevant documentation.</li><li>Provide insightful financial analysis for projects and broader organizational initiatives.</li><li>Offer strategic recommendations for improving efficiency, profitability, and resource allocation.</li><li>Work closely with teams across multiple divisions to collect and analyze data.</li><li>Adapt to various workflows and personalities to ensure efficient communication.</li><li>Facilitate positive relationships in a fast-paced, often demanding construction environment.</li><li>Advanced Excel skills a must (e.g., pivot tables, VLOOKUP, financial modeling) to support analysis and reporting.</li><li>Demonstrate a strong understanding of finance and accounting principles to complete tasks accurately.</li></ul>

Senior Financial Analyst Robert Half is pleased to collaborate with an exciting client on their search for a Senior Financial Analyst. This position offers an incredible opportunity to join a dynamic, forward-focused organization where your proven financial expertise and accounting background can drive impactful results. <ul><li>Conduct and present in-depth financial analyses to support strategic business goals</li><li>Deliver forecasting, budgeting, and financial planning to provide actionable insights for leadership teams</li><li>Develop financial models and participate in scenario planning to guide decision-making</li><li>Analyze financial statements and key performance indicators (KPIs) to identify trends, risks, and opportunities for business growth</li><li>Partner with cross-functional teams to streamline processes and implement best practices in financial reporting</li><li>Support month-end and year-end closing activities, ensuring compliance with accounting standards and company policies</li><li>Provide technical expertise on complex accounting issues and financial reporting requirements</li></ul>

Financial Business Analyst Are you an experienced Workday Business Analyst looking for your next great contract opportunity? Our Edmonton-based client is seeking a highly skilled professional to join their team and contribute to a critical project. This role offers you the chance to collaborate with cross-functional teams, leverage your expertise, and make a meaningful impact on organizational processes.Key Responsibilities:<ol><li>Serve as a liaison between finance stakeholders and technical teams, ensuring alignment of requirements and system functionalities.</li><li>Partner with the finance team to analyze and translate business processes into Workday system solutions.</li><li>Test and validate data to support system accuracy and reliability.</li><li>Develop tailored reports, dashboards, and analytics to enhance organizational visibility and decision-making.</li></ol>

Data Analyst Robert Half is currently seeking a skilled and motivated Data Analyst for our client. Reporting directly to the Director of Digital Solutions, this role is perfect for candidates eager to use their analytical expertise to deliver actionable insights, enhance operational efficiency, and drive strategic decision-making for our client and their customers.Key Responsibilities:<ul><li>Data Management & ETL Processes: Gather, validate, and prepare data from diverse sources while designing efficient ETL processes for seamless ingestion and transformation.</li><li>Reporting & Visualization: Create dynamic dashboards using tools like Power BI, share insights with stakeholders, and streamline reporting processes through automation.</li><li>Data Insights & Analytics: Identify trends through robust data analysis, utilize forecasting techniques, and develop key performance indicators (KPIs) to support business goals.</li><li>API & Pipeline Strategy: Oversee API integrations and maintain well-functioning data pipelines that ensure timely data availability.</li><li>Process Development & Governance: Establish clear processes, document workflows, and uphold data governance best practices.</li><li>Team Collaboration & Ad Hoc Support: Partner with cross-functional teams to provide data-driven recommendations and accommodate any special project needs.</li><li>Emphasis on Modern Technologies (Preferred): Familiarity with big data platforms (Azure, AWS, Google Cloud, or Databricks) and version control tools like Git/GitHub is a bonus.</li></ul>

Compliance Analyst Our client is a leading financial services company based in Hamilton, Ontario. Due to exciting growth, they are adding a Compliance Analyst to the team. Reporting to the Assistant Vice President of Compliance, the Compliance Analyst will be responsible for maintaining compliance policies and procedures while ensuring the organization remains in compliance with industry standards, regulations, and laws. This position is hybrid and requires 3 days per week onsite. Key Responsibilities: <ul><li>Regulatory Compliance Assessments: Conduct assessments on processes and risks to ensure the effectiveness of mitigating controls and provide guidance on any deficiencies.</li><li>Risk-Assessment, Monitoring, and Testing: Coordinate and perform activities to ensure internal compliance policies and regulatory requirements are being met.</li><li>Identification and Escalation of Regulatory Risks: Identify regulatory risks and escalate significant compliance risks to management for prompt resolution.</li><li>Investigations and Inquiries: Investigate, review, and prepare responses to complaints, investigations, and regulatory inquiries.</li><li>Compliance Management System Administration: Support the administration of the Compliance Management System to track, and follow up with stakeholders to resolve identified gaps in controls.</li><li>Technical Process Management: Oversee technical processes, including database development and requirement validation, ensuring alignment with stakeholders’ objectives.</li><li>Policy and Procedure Development: Assist in the creation, maintenance, and implementation of compliance policies and procedures, providing recommendations for system, policy, and procedural enhancements.</li><li>Compliance Initiatives Coordination: Plan and coordinate compliance-related initiatives such as quality assurance, risk and control assessments, and third-party evaluations.</li></ul>

Business Analyst This is a hybrid position in Downtown Toronto (2 - 3 days a week in the office). This role is with a company in the financial services industry. You will provide support for End User Computing programs - you will manage, govern and develop these. This position has a strong focus on Excel and you will need expert-level Excel skills. This position is central to ensuring that business projects are executed seamlessly from initiation to follow-through. Previous experience in the financial services sector, notably in capital markets, banking, wealth management, or similar, will be preferred for this position. Responsibilities: <ul><li>Understand and interpret business needs, assessing the full requirements and impact to effectively propose IT solutions. In particular, you will identify end user computing tools and support the execution and maintenance of these.</li></ul> <ul><li>Collaborate with stakeholders for requirement and project coordination.</li></ul> <ul><li>Effectively communicate insights and plans to cross-functional team members and management.</li></ul> <ul><li>Analyze end using computing tools to ensure compliance and ensure that business needs are being met.</li></ul> <ul><li>Leverage Power BI and SQL to design custom queries and reports.</li></ul> <ul><li>Construct and design custom Excel reports.</li></ul>

Data Engineer Our client is seeking a Business Systems Analyst (BSA) with expertise in data integration and ETL processes to support the design, development, and maintenance of data workflows using Matillion ETL/ELT. This role involves working with diverse data sources, ensuring data quality and security, and optimizing SQL queries within a cloud data warehouse environment (Snowflake). This is a long term engagement hybrid opportunity in London, Ontario. Key Responsibilities:<ul><li>Design, develop, and maintain data integration workflows using Matillion ETL/ELT.</li><li>Extract, load, and transform (ETL/ELT) data from multiple sources, including SQL Server, Oracle, Salesforce, and integrate into Snowflake or other cloud data warehouses.</li><li>Identify and implement process improvements for data collection, cleansing, and standardization.</li><li>Develop and optimize complex SQL queries and stored procedures to support efficient data processing.</li><li>Ensure data quality, security, and compliance with best practices and industry standards.</li><li>Troubleshoot and resolve data integration issues and performance bottlenecks.</li><li>Collaborate with data analysts, developers, and other stakeholders to support business needs.</li></ul>Critical Competencies:<ul><li>Strong attention to detail and execution-focused mindset.</li><li>Ability to manage unstructured and complex tasks independently.</li><li>Self-motivated with the ability to prioritize and manage multiple projects.</li><li>Demonstrates a continuous improvement mindset and drives process enhancements.</li><li>Strong team collaboration skills within a cross-functional environment.</li><li>Understanding of global business needs and emerging data trends.</li></ul>Qualifications & Skills:<ul><li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li><li>3+ years of experience in data engineering, ETL/ELT development, or related fields.</li><li>Proficiency in Matillion or other ETL/ELT tools.</li><li>Strong knowledge of SQL, data modeling, and data warehouse concepts.</li><li>Experience working with cloud platforms such as Azure, AWS, or GCP.</li><li>Hands-on experience with Snowflake or similar cloud data warehouse solutions.</li><li>Excellent communication, problem-solving, and analytical skills.</li></ul>If you're a data-focused BSA looking for a dynamic opportunity to contribute to data integration and analytics projects, we'd love to hear from you!

Assistant Controller Senior Accountant / Financial Analyst /Assistant ControllerLocation: Hybrid, Hamilton, ON (3 days on-site after onboarding)Duration: 3 monthsKey Responsibilities:<ul><li>Perform account reconciliations, adjusting journal entries, and assist with trial balance maintenance to ensure accuracy.</li><li>Support month-end close processes, including hands-on review of financial data to meet deadlines.</li><li>Assist with financial statement preparation and ensure transaction accuracy within the ERP system.</li><li>Identify and resolve discrepancies in financial data, providing accurate input for FP& A reporting.</li><li>Collaborate with the broader finance team to address day-to-day financial operations and support ongoing process improvements.</li></ul>

Manager of Business Systems A client of Robert Half is seeking a highly organized and detail-oriented Manager of Business Systems to join their team. In this role, you will be responsible for strategic planning, designing, integrating, and maintaining systems, including both web and mobile solutions. Responsibilities: • Oversee the strategic planning and design of systems to meet business needs.• Manage the integration and maintenance of systems, ensuring they function effectively and efficiently.• Leverage technical expertise in systems to troubleshoot issues and implement solutions.• Utilize Salesforce Sales Cloud and Service Cloud to manage sales and customer service processes.• Implement and manage the Property Management System to streamline operations.• Oversee support for mobile devices and technology, ensuring optimal performance and user experience.• Ensure the mobile app and mobile web are updated and aligned with business requirements.• Oversee the process of payments, ensuring they are processed accurately and efficiently.• Manage the POS - Point of Sale system to facilitate smooth and efficient transactions.• Implement and manage Dynamics 365 Finance & Operations to streamline financial processes and operations.

Identity Governance & Access Management Lead Robert Half are seeking a skilled Identity Governance & Access Management Lead to oversee and enhance our clients identity governance framework. This role will be responsible for leading a team, driving strategic initiatives, and ensuring seamless identity lifecycle management across the organization. The ideal candidate will have deep expertise in Identity and Access Management (IAM) technologies, governance processes, and security best practices. This position will work on-site 4-days per-week and has an initial term of 6-months with the potential to convert to permanent. Key Responsibilities:<ul><li>Develop and execute an Identity Governance strategy focused on user lifecycle management.</li><li>Lead and support a team of identity governance professionals, fostering a strong and collaborative team culture.</li><li>Oversee the implementation and ongoing operation of the identity governance platform.</li><li>Establish and enforce governance processes to enhance security and compliance.</li><li>Collaborate with technology teams and business leaders to integrate IAM solutions across enterprise systems.</li><li>Drive automation initiatives to improve security controls and operational efficiency.</li><li>Manage vendor relationships and ensure alignment with business objectives.</li><li>Ensure that platforms are configured and maintained according to industry security standards and organizational policies.</li></ul>

Senior Manager, IT Operations Robert Half is looking to hire a full time / permanent Senior Manager of IT Operations to join their team in the East GTA. Please take a look at the summarized information below and apply if you are a good fit! Role: Senior Manager, IT Operations and ImprovementsType: Full time / PermanentLocation: East GTACompensation: $120k to $140k + 10% to 15% Bonus (Pending exp) + 3 Weeks Vacation + Strong Benefits Requirements:- 10+ years experience working in IT; leadership, project management, consulting etc- Process improvements, reporting, contract management- Knowledge and passionate about AI- Pushing projects forward; managing stakeholders- Experience speaking with external parties- Main thing is someone with leadership qualities (Emphasis)o Strong communication skillso Direct and confidento Strong peoples person- Someone that has experience growing an IT infrastructure; identifying processes that could be improved; grew an IT environment with company growth (example)

Data Migration Manager We are seeking an experienced ETL Manager to oversee and lead our clients data migration efforts for their SAP S/4HANA rollout, working closely with a global System Integrator (SI) vendor. This role will be responsible for managing internal resources, ensuring the vendor delivers on expectations, and driving the implementation of recommended data framework improvements. This contract has an initial term of 16-months, with potential to extend. Preference will be candidates local to Calgary, however, this role is open to candidates Canada-wide. Key Responsibilities<ul><li>Lead and manage the ETL process for SAP S/4HANA implementation in a multi-threaded build, test, and deploy cycle.</li><li>Oversee vendor performance, ensuring alignment with project goals and Accenture’s recommendations.</li><li>Manage internal ETL resources and serve as the main point of contact between our team and the SI vendor.</li><li>Ensure data quality, governance, and compliance throughout the migration process.</li><li>Develop and enforce best practices for data validation, cleansing, and reconciliation.</li><li>Coordinate cutover activities, including supporting two-week on-site periods as needed.</li><li>Prepare presentations and status reports for leadership and stakeholders.</li><li>Identify and resolve data-related issues, ensuring smooth go-live transitions.</li></ul>

IT Support (Lvl 1&2) Nous recherchons un Spécialiste en soutien informatique (Niveaux 1& 2) pour rejoindre notre équipe basée à Montréal, Québec. Dans ce rôle, vous serez chargé de fournir un support technique à distance pour les incidents de 1er et 2e niveau, ainsi que de gérer les utilisateurs, les groupes et les accès via Active Directory. Vous serez également chargé de maintenir à jour la documentation des incidents et de surveiller le logiciel de surveillance/alertage. Responsabilités:<ul><li>Fournir un support téléphonique en prise de contrôle à distance pour les incidents de 1er et 2e niveau</li><li>Créer, modifier et gérer les utilisateurs, les groupes et les accès via Active Directory</li><li>Assurer un support à la clientèle de 1er et 2e niveau</li><li>Maintenir à jour la documentation des incidents au sein du logiciel de prise de billets</li><li>Surveiller le logiciel de surveillance/alertage</li><li>Assurer un support logiciel, matériel et opérationnel</li><li>Escalader les incidents et assurer le suivi auprès des utilisateurs</li><li>Maintenir à jour l'inventaire du matériel/logiciel des clients</li><li>Effectuer le diagnostic et les réparations matérielles pour les postes fixes, portables, disques durs, outils réseau et autres</li><li>Installer des postes informatiques, des logiciels, des imprimantes réseau et autres périphériques.</li></ul>