23 results for Help Desk Tier 3

Client Services IT Technician Job Posting: Client Services IT TechnicianRobert Half is currently seeking a qualified and committed Client Services IT Technician with expertise in troubleshooting and resolving technical issues related to computer hardware and software for our client.Key Responsibilities:<ol><li>First Line of Support: Establish yourself as the initial 'go-to' contact for customers, responding to their tickets and offering technical assistance for queries related to computer systems, software, and hardware, both telephonically and in person.</li><li>System Maintenance: Keep up the day-to-day performance of computer systems, from installations and repairs to regular clean-ups.</li><li>Problem Resolution: Guide customers through the problem-solving process, detect issues based on customer tickets and implement effective solutions. Use diagnostic programs as necessary to address problems.</li><li>Networking: Resolve technical problems with Local Area and Wide-Area Networks. Act as the bridge between end users and higher-level support related to third-party systems.</li><li>Customer Communication: Conduct follow-ups to ensure the resolution of all customer issues. Collect user feedback about computer usage.</li><li>Advisory Role: Counsel customers on the most suitable IT solutions for them.</li><li>Billing Management: Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.</li></ol>

Collections Specialist We are partnering with an industry leader to add a Collections Specialist to their growing team. This is a full-time/permanent role in the North Glengarry region. Advantages:-Competitive salary (60-65K)-Full benefits + RRSP matching -3 weeks vacation-Free parking-Hybrid work after probationary period (3 months)-Discounts and Education reimbursement program Responsibilities: • Accurately process customer credit applications in a timely and efficient manner• Regularly review and update customer accounts to maintain an appropriate credit risk level• Efficiently manage pre-authorized debits and credit card charges of customer accounts• Initiate credits and adjustments to customer accounts in accordance with Company policy• Regularly review and manage the aged debtor listing for a portfolio of various Commercial Accounts• Coordinate and negotiate payment arrangements with delinquent customers• Identify accounts that require collection agency or legal action and coordinate collections with third party contractors as necessary• Assist in maintaining an appropriate credit risk level in consultation with the Credit Manager• Evaluate customer credit terms and implement credit holds when necessary• Assist in the credit-granting process, including preparation and assessment of customer credit applications, consultation with external agencies, and provision of recommendations within established credit limits

Controller Our client is a successful manufacturing company in the West GTA. Due to growth, they are adding a Corporate Controller to the team. Reporting to the VP Finance, the Corporate Controller will lead the day-to-day operations of the Finance function, working closely with the the Executive Leadership and Management Teams. This is a hybrid position. To be considered for the position of the Corporate Controller, you must have 5+ years of accounting experience in a manufacturing environment and minimum 3 years as a Controller. The Corporate Controller's duties include: <ul><li>Monthly Financial Reporting: Manage and support the preparation of trial balances, account level reviews, and consolidated financial reports.</li><li>Budgeting & Forecasting: Assist in preparing annual budgets and provide support for short- and long-term financial planning, including Profit & Loss, balance sheets, and cash flow forecasting.</li><li>Variance Analysis: Conduct analyses on financial performance (monthly, quarterly, yearly) and report variances against budgets or forecasts.</li><li>Accounting Cycle Management: Full oversight of the daily operations of the accounting department for multiple entities, including accounts payable (AP), accounts receivable (AR), and payroll cycles.</li><li>Audit Management: Oversee and coordinate effective and efficient financial audits for the company.</li><li>Internal Controls: Review and recommend internal controls to safeguard company assets, and ensure compliance with regulations and corporate policies.</li><li>Tax Filing and Compliance: Ensure timely filing of all required taxes, including corporate, local, provincial, and international taxes.</li><li>Tax Strategy: Maintain and implement transfer pricing strategies, ensuring compliance with applicable laws and regulations.</li><li>Liaison with Regulatory Bodies: Interact with government bodies such as the Canada Revenue Agency (CRA) and other international tax authorities.</li><li>Team Management: Lead the accounting team, assign work, set objectives, and evaluate team performance.</li><li>Collaboration with Other Departments: Work closely with operations teams, finance teams, and senior executives to coordinate financial reporting and decision-making.</li><li>Process Improvement: Review and improve accounting processes and procedures, implementing more efficient practices and systems.</li><li>Cash Flow Monitoring: Oversee cash management activities, ensuring adequate liquidity and forecasting future cash requirements.</li><li>Cash Disbursements: Approve cash disbursements, including vendor and employee payments, ensuring accuracy and timeliness.</li><li>Cost Accounting and Manufacturing: Manage manufacturing cost accounting, including margin reporting and cost analysis.</li><li>Cost-saving and Revenue Opportunities: Identify areas for revenue generation or cost savings, and collaborate with management or executives on implementing such opportunities.</li><li>Special Projects: Participate in and lead special projects or new initiatives as required by the organization.</li></ul>

Senior Accountant Job Posting: Senior Accountant OpportunityAre you a detail-oriented accounting professional with a knack for numbers and a passion for delivering accurate financial results? The Role: Senior AccountantWe are working with a client to hire a highly skilled and motivated Senior Accountant to join their team on a full-time basis. This role is based in Chilliwack, BC, and requires onsite work. The ideal candidate thrives in a well-structured environment, enjoys tackling complex accounting tasks, and has mid to large company experience. Key Responsibilities:<ul><li>Oversee full-cycle accounting and review the work of junior staff in Accounts Payable and Accounts Receivable.</li><li>Execute month-end close activities, including posting journal entries, accruals, reconciliations, and analyzing inventory and WIP (Work in Progress).</li><li>Prepare work papers and schedules for prepaids, reclassifications, and general accounting adjustments.</li><li>Generate consolidated financial reports for monthly, quarterly, and annual reporting purposes.</li><li>Assist in preparing financial statements specific to the Canadian entity.</li><li>Process intercompany transactions, reconciliations, and adjusting entries.</li><li>Set up and manage projects within the ERP system and extract data as needed.</li><li>Liaise with external auditors by providing documentation and information during audits.</li><li>Conduct financial and costing analyses on results, including variance analysis against budgets and forecasts.</li><li>Prepare detailed reports to support both the finance and operations teams.</li></ul>

Sr. Financial Analyst Are you a seasoned finance or accounting professional looking to take your career to the next level? Robert Half is working on behalf of a reputable client to find a talented Senior Financial Analyst who is ready to make a meaningful impact. This role offers an excellent opportunity to apply your analytical skills, deliver insights, and support strategic decision-making in a dynamic environment. Responsibilities: <ul><li>Collaborate with cross-functional teams to provide financial insights and recommendations that guide business decisions</li><li>Prepare and analyze financial reports, ensuring accuracy and compliance with company standards</li><li>Develop models and forecasts to support budgeting, planning, and financial performance tracking</li><li>Conduct variance analysis to identify trends, risks, and opportunities for improvement</li><li>Partner with leadership to present findings and facilitate strategic planning initiatives</li><li>Monitor financial metrics and key performance indicators (KPIs) to ensure operational objectives are achieved</li><li>Support month-end, quarter-end, and year-end processes, liaising with the accounting team for financial close activities</li></ul>

Senior Accountant/Manager – Public Practice Job Opportunity: Senior Accountant/Manager – Public PracticeCompensation: $80,000 - $120,000 annually Are you a seasoned Senior Accountant aspiring to ascend rapidly to a managerial role? Alternatively, are you a Manager in a large firm seeking a transition to a more intimate boutique setting? Or are you currently working in a family office looking to move to a manager role? If so, our esteemed client, a well-established CPA firm in Vancouver, is actively seeking a dynamic individual to join their boutique team at the Senior Accountant or Manager level. This role offers a comprehensive scope, allowing you to demonstrate proficiency in compilations, audit, assurance, and tax services. As a pivotal member reporting directly to the firm's Partners, the successful candidate (Senior Accountant or Manager) will be entrusted with the following responsibilities:• Supervising junior staff in bookkeeping, including adjusting entries, calculating source deductions, and managing GST/PST returns for clients as needed.• Preparing compilations/NTRS of year-end financial statements and associated working papers.• Managing the preparation and review of personal Tax (T1), corporate tax returns (T2), and Trust & Estate Tax (T3) returns.• Handling files requiring audit and assurance services.• Directly liaising with internal stakeholders and external parties such as clients and the CRA.• Reviewing, mentoring, training, and overseeing work completed by junior staff.

Business Analyst This is a hybrid position in Downtown Toronto (2 - 3 days a week in the office). This role is with a company in the financial services industry. You will provide support for End User Computing programs - you will manage, govern and develop these. This position has a strong focus on Excel and you will need expert-level Excel skills. This position is central to ensuring that business projects are executed seamlessly from initiation to follow-through. Previous experience in the financial services sector, notably in capital markets, banking, wealth management, or similar, will be preferred for this position. Responsibilities: <ul><li>Understand and interpret business needs, assessing the full requirements and impact to effectively propose IT solutions. In particular, you will identify end user computing tools and support the execution and maintenance of these.</li></ul> <ul><li>Collaborate with stakeholders for requirement and project coordination.</li></ul> <ul><li>Effectively communicate insights and plans to cross-functional team members and management.</li></ul> <ul><li>Analyze end using computing tools to ensure compliance and ensure that business needs are being met.</li></ul> <ul><li>Leverage Power BI and SQL to design custom queries and reports.</li></ul> <ul><li>Construct and design custom Excel reports.</li></ul>

IT Lead/Support We are offering a long term contract employment opportunity for an IT Lead role in the Wholesale Distribution industry. As an IT Lead, you will be responsible for overseeing infrastructure technologies and implementing best practices. This is a Hybrid role located in Markham, Ontario looking for someone available to start immediately. Responsibilities: · Management of the IT Department, including overseeing employee relations, conducting performance reviews, and handling disciplinary actions;· Manage and maintain critical IT systems and security programs, including but not limited to Office 365, MS Defender, Active Directory, Entra ID, Mimecast, CrowdStrike, and Intune, by· overseeing policies, configurations, secure user access, threat protection, and seamless device and identity management across the organization;· Responsible for managing Microsoft Azure and coordinating with the organization’s service provider to ensure the effective operations and maintenance of the cloud environment;· Manages incident response efforts, swiftly addressing and mitigating cyber threats to protect the IT environment and minimize impact;· Responsible for software license management, ensuring compliance, and optimizing usage across the organization;· Responsible for managing contracted IT services and overseeing relationships with all IT vendors to ensure effective service delivery and alignment with organizational needs;· Responsible for the setup, configuration, maintenance and troubleshooting of all endpoints across the organization;· Ensures replacement and installation of hardware components and peripherals are complete;· Ensures timely and efficient resolution of all employee IT requests; · Manages telephony and website infrastructure to ensure seamless communication and online presence; and· Other duties as assigned.

Controller Our Niagara Region client is hiring for the role of Controller, which will be the Head Finance function for the organization. The role of the Controller is a crucial position that involves overseeing the entire financial management of the company. Note that this role is 100% onsite. Key responsibilities include:<ol><li>Financial Operations Management: Ensuring the smooth running of all financial operations within the organization, with a focus on accuracy and efficiency.</li><li>Financial Reporting & Analysis: Providing detailed and accurate financial reports, including analysis, budgeting, and forecasting to inform top management. These reports aid in strategic decision-making at the executive level.</li><li>Accounting Functions Oversight: Directing and managing the company's accounting team and functions, ensuring adherence to established accounting principles, practices, and procedures.</li><li>Preparation of Financial Statements: Overseeing the preparation of timely and accurate financial statements, which are essential for internal and external stakeholders.</li><li>Reporting to Executive and External Stakeholders: Regularly updating the Executive team with financial insights, and ensuring the accuracy and compliance of reports presented to external parties.</li><li>Accounting Systems Management: Maintaining and continuously improving the company’s accounting systems to ensure they meet operational needs, implementing any necessary changes as the company grows or regulatory requirements evolve.</li></ol>This role is critical to maintaining the financial integrity of the company's financial records while providing leadership in ensuring financial practices align with industry standards and company goals. To be considered for the position of Controller, you must be a designated CPA with 5-7 years of relevant accounting experience, including a minimum of 3 years as a Controller or Accounting Manager. The successful candidate will be a strong people manager. You must have exceptional communication skills as you will report directly to the CEO and communicate daily with the Senior Leadership Team. Only candidates who have real estate development or property management experience will be considered. However, CPA's straight from Niagara area public accounting firms who have audited construction, real estate development or property management clients are invited to apply.

Compensation Analyst III We are offering an opportunity for a Compensation Analyst III role. The job function lies within the customer service industry and requires a high level of proficiency in handling multiple projects, presenting complex concepts, and translating business and technical requirements. The role also offers a permanent employment opportunity and can be performed remotely. Responsibilities: • Handle multiple projects simultaneously, coordinating with various stakeholder groups • Prepare and deliver presentations to communicate complex concepts • Translate business and technical requirements into comprehensible terms • Respond to ad hoc requests as they arise • Utilize Microsoft Office suite for various tasks • Leverage previous experience in managing projects or writing technical requirements • Apply presentation skills to effectively communicate information • Learn and apply knowledge of compensation processes and practices • Utilize consulting experience to provide expert advice and guidance • Work collaboratively with team members and stakeholders to achieve project goals • Utilize CRM systems to manage customer relationships and data • Implement process improvements to enhance efficiency and effectiveness • Prioritize tasks and responsibilities to manage time and resources effectively • Administer compensation processes and procedures.

Human Resources (HR) Manager Robert Half has partnered with a well-established, Edmonton-based company to help them find a dynamic HR professional for their team. Specifically, they are looking for an experienced HR Manager to oversee and manage all human resources functions such as designing and implementing HR strategies that align with their business goals while fostering a positive work environment. This role requires a hands-on leader experienced in addressing the unique demands of staffing and supporting a predominantly “blue-collar” workforce. Key Responsibilities: Recruitment & Staffing: <ul><li>Develop and execute recruitment strategies to attract skilled blue-collar talent to meet staffing demands.</li><li>Partner with hiring managers to identify staffing needs and ensure alignment with company goals and culture.</li></ul>Employee Relations: <ul><li>Cultivate a positive workplace culture by addressing employee concerns and promoting engagement.</li><li>Actively manage and resolve employee relations issues in a fair, transparent, and legally compliant manner.</li></ul>Performance Management: <ul><li>Develop and oversee performance review processes tailored to a field-based environment.</li><li>Work closely with managers to create clear expectations and actionable improvement plans.</li></ul>Strategic Planning/Coaching/Training: <ul><li>Work closely with Operations group to determine company strategy.</li><li>Be a coach to the Operations group to help them manage their people effectively.</li><li>Looking at training opportunities to enhance overall operations effectiveness</li></ul>They are looking for a “builder” of HR programs that support the success of the business. This is an in-office position with flexibility in start/end times. This is also a dog friendly office!The salary range for the role is $85K - $95K. There may be some room to negotiate for the ideal candidate. In addition to the salary, they offer full benefits, employee share option program, paid vacation (3 weeks) and 4 paid sick days. The role will also have one direct report (HR Coordinator). If you are up to challenging, but rewarding role, apply today!

Accounting Manager/Supervisor We are seeking a dedicated Accounting Manager/Supervisor to join our team. In this role, you will manage invoice creation, oversee accounts payable distributions, and collaborate with the billing and accounts payable clerks. This position is crucial in our industry and plays a key role in maintaining accurate financial records and ensuring smooth financial operations. Responsibilities: • Oversee the invoice creation process, ensuring accuracy and promptness. • Work closely with the billing and accounts payable clerks to ensure seamless financial operations. • Manage accounts payable distributions with precision. • Monitor and maintain customer credit records meticulously. • Handle customer credit applications efficiently. • Perform auditing tasks as required. • Supervise the month-end close process. • Address and resolve customer inquiries related to their accounts. • Monitor customer accounts and take necessary actions when needed.

Controller We are offering an exciting opportunity for a Controller role. In this position, you will be responsible for various financial tasks, including the preparation of month-end financial packages, payroll management, government remittances, cost efficiency analysis, and project accounting. You will also participate in special projects such as the creation of forecasting or budget templates and research on loans and grants. Responsibilities: • Preparing monthly financial packages ensuring accuracy and timeliness • Managing payroll activities • Ensuring compliance with government remittances such as WSIB, HST • Identifying areas for cost efficiencies and implementing cost-cutting measures • Overseeing project accounting processes • Participating in special projects such as the development of forecasting and budget templates • Conducting research on loans and grants • Overseeing the accounting functions of three operating entities plus a holding company • Ensuring compliance with Accounting Standards for Private Enterprises (ASPE)

Accounting Manager Accounting ManagerLocation: Remote (Mississauga-based, occasional office visits as needed)Duration – 3 months.Our client, is seeking a skilled Accounting Manager / Assistant Controller to join their team. With a focus on operational excellence, this role will provide oversight and support for key accounting functionsKey Responsibilities:<ul><li>Oversee and contribute to the accurate preparation and review of financial statements</li><li>Perform journal entry reviews, revisions, and inventory cost accounting, including weighted-average costing.</li><li>Contribute to budgets and financial reporting preparation processes while ensuring adherence to key deadlines.</li><li>Act as backup for accounts payable (AP) processes, with experience in intercompany reconciliation within AP.</li><li>Ensure compliance with SOX controls.</li><li>Utilize advanced Excel skills to build and refine reporting tools for financial data analysis.</li></ul>

Senior Manager, IT Operations Robert Half is looking to hire a full time / permanent Senior Manager of IT Operations to join their team in the East GTA. Please take a look at the summarized information below and apply if you are a good fit! Role: Senior Manager, IT Operations and ImprovementsType: Full time / PermanentLocation: East GTACompensation: $120k to $140k + 10% to 15% Bonus (Pending exp) + 3 Weeks Vacation + Strong Benefits Requirements:- 10+ years experience working in IT; leadership, project management, consulting etc- Process improvements, reporting, contract management- Knowledge and passionate about AI- Pushing projects forward; managing stakeholders- Experience speaking with external parties- Main thing is someone with leadership qualities (Emphasis)o Strong communication skillso Direct and confidento Strong peoples person- Someone that has experience growing an IT infrastructure; identifying processes that could be improved; grew an IT environment with company growth (example)

Director, Internal Audit Job Title: Director, Internal AuditLocation: Langley on site (hybrid) About the Opportunity:We are a prestigious public organization located in British Columbia seeking a motivated and experienced individual for the position of Director, Internal Audit. This unique role is not merely about filing a vacancy; it is a chance to build and lead a department, shape processes, foster relationships, and establish SOPs in a dynamic and rewarding environment. The Role:As the Director, Internal Audit, you will be responsible for all activities related to the Internal Audit initiatives of the organization. Your duties will encompass developing internal audit policies/procedures and standards, implementing a broad, risk-based Internal Audit Plan (IAP), and supervising its completion. You will ensure that the IAP meets their operational, governance and risk management organizational goals. A critical part of your responsibility will involve managing the Disclosures program and providing regular updates to the Audit Committee. Your direct reporting lines include the Board, CFO, and Chair of the Committee. In this central role, you will assume comprehensive responsibility for:<ol><li>Directing and administering for all activities within the Internal Audit department.</li><li>Designing and recommending an inclusive and efficient risk-based Internal Audit Plan (IAP).</li><li>Ensuring the successful implementation and monitoring of the IAP.</li><li>Supervising, guiding, and assessing the performance of direct reports to ensure team alignment.</li><li>Representing the Internal Audit team to senior management, the Audit, and Finance Committees, the Board of Governors, and other contacts.</li><li>Creating internal audit policies/procedures and standards.</li><li>Effectively managing the Disclosures program.</li><li>Regularly updating management and the Audit Committee on the program findings.</li><li>Maintaining an in-depth understanding of the institution's strategic plan and related risk profiles to prioritize the strategic direction of the Internal Audit department.</li><li>Actively participating in executive management meetings and Audit Committee meetings.</li><li>Ensuring timely reviews of Internal Audit's scope of activities, engagements, and resource requirements with the CFO and Audit Committee.</li><li>Fostering strong cross-functional working relationships with leaders across the organization.</li><li>Managing budgets and outsourcing audits within the department, as needed, by regularly reviewing performance against contract deliverables.</li><li>Conducting investigations of allegations of wrongdoing or irregularity, as required.</li></ol>

Controller Are you ready to take your accounting expertise to the next level? We are seeking a Plant Controller to join our established West GTA construction client. The Plant Controller will play a vital role in both operational and corporate finance activities. If you thrive in a fast-paced environment, have strong financial acumen, and are passionate about driving results, we want to hear from you! Note this is a 100% onsite position. About the RoleAs the Plant Controller, you will manage the Finance team of 6 staff and oversee key financial functions such as payroll, inventory, cost accounting, financial reporting, and compliance. Reporting to the GM, you will ensure the accuracy and timeliness of financial reporting while proactively collaborating across all organizational levels. This role is instrumental in helping the plant improve operational efficiencies and achieve strategic objectives. To be considered for this position, you must have construction industry experience and percentage completion revenue recognition experience. The ideal candidate has excellent verbal and written communication skills as the Plant Controller works daily with the Senior Leadership Team, Ownership Team and other departments across the organization. You are a go-getter with strong Excel skills. Preference will be given to CPA's who also have construction industry experience. Key Responsibilities Financial Management & Reporting:<ul><li>Manage accounting and payroll operations, including billing, accounts receivable/payable, inventory, cost accounting, and revenue recognition.</li><li>Prepare monthly financial statements, operational reports, and oversee month-end and year-end closings.</li><li>Collaborate with senior management to explain results, make improvements, manage projects, and identify inefficiencies.</li><li>Drive variance analysis and recommend actionable solutions to address key issues.</li></ul>Leadership & Collaboration:<ul><li>Lead and develop accounting staff, fostering professional growth and sharing best practices.</li><li>Work across organizational boundaries to achieve both plant and corporate objectives.</li><li>Act as a consultant to departmental leaders on financial and operational matters to assist in sound decision-making.</li></ul>Compliance & Controls:<ul><li>Ensure proper accounting practices are followed, adhering to Canadian GAAP/ASPE and local statutory policies.</li><li>Monitor and implement internal controls, ensuring the integrity of reporting and safeguarding company assets.</li><li>Coordinate execution of year-end external audits and manage payroll in compliance with the Ontario Employment Standards Act.</li></ul>

Manager of Business Systems A client of Robert Half is seeking a highly organized and detail-oriented Manager of Business Systems to join their team. In this role, you will be responsible for strategic planning, designing, integrating, and maintaining systems, including both web and mobile solutions. Responsibilities: • Oversee the strategic planning and design of systems to meet business needs.• Manage the integration and maintenance of systems, ensuring they function effectively and efficiently.• Leverage technical expertise in systems to troubleshoot issues and implement solutions.• Utilize Salesforce Sales Cloud and Service Cloud to manage sales and customer service processes.• Implement and manage the Property Management System to streamline operations.• Oversee support for mobile devices and technology, ensuring optimal performance and user experience.• Ensure the mobile app and mobile web are updated and aligned with business requirements.• Oversee the process of payments, ensuring they are processed accurately and efficiently.• Manage the POS - Point of Sale system to facilitate smooth and efficient transactions.• Implement and manage Dynamics 365 Finance & Operations to streamline financial processes and operations.

Data Migration Manager We are seeking an experienced ETL Manager to oversee and lead our clients data migration efforts for their SAP S/4HANA rollout, working closely with a global System Integrator (SI) vendor. This role will be responsible for managing internal resources, ensuring the vendor delivers on expectations, and driving the implementation of recommended data framework improvements. This contract has an initial term of 16-months, with potential to extend. Preference will be candidates local to Calgary, however, this role is open to candidates Canada-wide. Key Responsibilities<ul><li>Lead and manage the ETL process for SAP S/4HANA implementation in a multi-threaded build, test, and deploy cycle.</li><li>Oversee vendor performance, ensuring alignment with project goals and Accenture’s recommendations.</li><li>Manage internal ETL resources and serve as the main point of contact between our team and the SI vendor.</li><li>Ensure data quality, governance, and compliance throughout the migration process.</li><li>Develop and enforce best practices for data validation, cleansing, and reconciliation.</li><li>Coordinate cutover activities, including supporting two-week on-site periods as needed.</li><li>Prepare presentations and status reports for leadership and stakeholders.</li><li>Identify and resolve data-related issues, ensuring smooth go-live transitions.</li></ul>

Identity Governance & Access Management Lead Robert Half are seeking a skilled Identity Governance & Access Management Lead to oversee and enhance our clients identity governance framework. This role will be responsible for leading a team, driving strategic initiatives, and ensuring seamless identity lifecycle management across the organization. The ideal candidate will have deep expertise in Identity and Access Management (IAM) technologies, governance processes, and security best practices. This position will work on-site 4-days per-week and has an initial term of 6-months with the potential to convert to permanent. Key Responsibilities:<ul><li>Develop and execute an Identity Governance strategy focused on user lifecycle management.</li><li>Lead and support a team of identity governance professionals, fostering a strong and collaborative team culture.</li><li>Oversee the implementation and ongoing operation of the identity governance platform.</li><li>Establish and enforce governance processes to enhance security and compliance.</li><li>Collaborate with technology teams and business leaders to integrate IAM solutions across enterprise systems.</li><li>Drive automation initiatives to improve security controls and operational efficiency.</li><li>Manage vendor relationships and ensure alignment with business objectives.</li><li>Ensure that platforms are configured and maintained according to industry security standards and organizational policies.</li></ul>

Sr. Financial Analyst We are offering a 3-month contract with potential extension and/or permanent employment opportunity for a Financial Analyst in Toronto. This role operates within the healthcare industry and primarily involves the management and improvement of financial processes. The workplace is dynamic and fast-paced, requiring a high level of organization and meticulous attention to detail. Responsibilities:• Conducting thorough and detailed financial analysis to support business decisions• Streamlining transactional volume to increase efficiency and free up staff time for more complex tasks• Implementing improvements to invoicing processes to enhance predictability of receivables, payables, and cash flow• Assisting in audit preparation to ensure compliance and accuracy of financial records• Performing reconciliations to maintain the integrity and accuracy of financial data• Taking on tasks and responsibilities from senior management to allow for focus on high priority reports and analysis• Assessing and refining payroll timing to ensure efficiency and accuracy• Reducing manually intensive tasks through process improvement and automation• Supporting the finance team in various tasks as needed to maintain smooth operations.

IT Support (Lvl 1&2) Nous recherchons un Spécialiste en soutien informatique (Niveaux 1& 2) pour rejoindre notre équipe basée à Montréal, Québec. Dans ce rôle, vous serez chargé de fournir un support technique à distance pour les incidents de 1er et 2e niveau, ainsi que de gérer les utilisateurs, les groupes et les accès via Active Directory. Vous serez également chargé de maintenir à jour la documentation des incidents et de surveiller le logiciel de surveillance/alertage. Responsabilités:<ul><li>Fournir un support téléphonique en prise de contrôle à distance pour les incidents de 1er et 2e niveau</li><li>Créer, modifier et gérer les utilisateurs, les groupes et les accès via Active Directory</li><li>Assurer un support à la clientèle de 1er et 2e niveau</li><li>Maintenir à jour la documentation des incidents au sein du logiciel de prise de billets</li><li>Surveiller le logiciel de surveillance/alertage</li><li>Assurer un support logiciel, matériel et opérationnel</li><li>Escalader les incidents et assurer le suivi auprès des utilisateurs</li><li>Maintenir à jour l'inventaire du matériel/logiciel des clients</li><li>Effectuer le diagnostic et les réparations matérielles pour les postes fixes, portables, disques durs, outils réseau et autres</li><li>Installer des postes informatiques, des logiciels, des imprimantes réseau et autres périphériques.</li></ul>

Spécialiste en collection & Recevables Nous recherchons un spécialiste aux comptes recevables pour rejoindre l'équipe dans l'industrie de la distribution en gros située à Laval. En tant que Spécialiste aux comptes recevables, vous serez chargé de traiter les demandes de crédit des clients, de gérer leurs comptes, de résoudre leurs demandes et de maintenir à jour leurs dossiers de crédit. Type d'emploi : Temps plein, permanent Mode : Hybride (2 à 3 jours en télétravail par semaine)#télétravail Responsabilités :• Traiter les demandes de crédit des clients de manière précise et efficiente• Gérer et suivre de près les comptes clients • Prendre les mesures appropriées pour résoudre les comptes en souffrance• Promouvoir l'utilisation de notre site web d'auto-service• Résoudre les problèmes de facturation qui entraînent des retards de paiement• Traiter et résoudre les demandes de renseignements des clients par téléphone ou par courriel• Rechercher et résoudre les litiges conformément aux politiques en vigueur• Résoudre les divergences avec les clients, tels que les rétrofacturations d'escomptes, les litiges sur les conditions, les factures omises, les déductions non autorisées et les paiements mal appliqués• Identifier et transmettre les comptes qui nécessitent des actions de tiers ou des actions en justice• Effectuer le rapprochement des comptes clients lorsque nécessaire.