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Job Title: Administrative Assistant
Location: Burlington
About the Position
Our client is seeking a skilled and compassionate Administrative Assistant to join their team in Burlington. This is an excellent opportunity to contribute your organizational skills and customer-focused attitude to help maintain a welcoming and efficient clinic environment.
Key Responsibilities
- Respond to telephone and email inquiries compassionately and efficiently; forward relevant calls to the intake coordinator.
- Greet and assist clients upon arrival, ensuring consent forms are completed and creating a welcoming atmosphere.
- Complete intake calls with potential clients, answer questions, and assist in scheduling appointments.
- Process payments, distribute receipts, and support clients in understanding insurance coverage and payment options.
- Track all payments, handle reconciliation, and maintain financial records.
- Ensure confidentiality and compliance with PIPEDA/HIPAA when handling sensitive client information.
- Organize and maintain client files, including documentation updates and scanning materials when necessary.
- Assist in finalizing reports and delivering them to clients.
- Manage questionnaire distribution, track completion, and follow up with clients.
- Provide scheduling and administrative support to psychometrists and psychologists.
- Collaborate with the Clinic Director and Lead Administrative Coordinator as needed.
- Maintain office supplies and ensure the clinic remains organized and well-stocked.
- Support the clinic’s social media accounts (Instagram, Facebook, LinkedIn).
Qualifications and Skills
- Previous experience in an administrative assistant or office support role is highly advantageous.
- Exceptional organizational skills to manage multiple tasks and prioritize effectively.
- Excellent written and verbal communication skills.
- Strong customer service orientation with a compassionate approach.
Additional Information
This position offers the opportunity to work in a collaborative, supportive, and professional environment focused on client care and organizational excellence.
Interested in applying?
Visit Robert Half to learn more about open positions in Burlington or click below to search for similar roles.
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