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28 results for Senior Call Centre Specialist

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We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a George Brown student looking for contract employment opportunities between semesters? We have clients hiring George Brown students for summer work. This is your great opportunity to put what you have learned so far at George Brown to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance.

Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a George Brown student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

• Proficient in answering inbound calls, demonstrating excellent communication skills
• Previous experience in a call center customer service role is required
• Must demonstrate a strong understanding and application of customer service principles
• Accurate and efficient data entry skills are necessary
• Comfortable with handling email correspondence in a detail oriented manner
• Ability to manage both inbound and outbound calls effectively
• Proficiency in Microsoft Excel is required for data management tasks
• Familiarity with Microsoft Word for creating and editing documents
• Experience with order entry, ensuring accuracy and timeliness
• Capable of scheduling appointments, coordinating dates and times efficiently

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

28 results for Senior Call Centre Specialist

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a George Brown student looking for contract employment opportunities between semesters? We have clients hiring George Brown students for summer work. This is your great opportunity to put what you have learned so far at George Brown to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a George Brown student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Customer Service Representative We are in search of a diligent Customer Service Representative to join our collaborative team in Niagara Falls, Ontario. As a Customer Service Representative, you'll be tasked with providing exceptional customer service via phone, email, mail, fax, and online platforms. Your role will include handling various customer inquiries, processing account activities, and ensuring the accuracy of customer records. This role offers a short term contract employment opportunity. Responsibilities: • Act as the first point of contact for customers, assisting with queries regarding payment arrangements, service requests, balance inquiries, billing issues, and other account inquiries. • Handle customer correspondence received through various channels, ensuring all issues or concerns are properly documented and responded to within regulatory timelines. • Coordinate customer account activities such as setup, finalization, transfers, refunds, service disconnection and reconnection. • Review and adjust customer accounts as needed to assist in the collection of payments. • Process service orders, work tickets, and other relevant documentation related to reconnects, disconnects, reminders, and final bill reminders. • Maintain the customer service area, ensuring the workspace is organized, clean, and safe. • Organize and maintain a filing system for all correspondence to ensure easy retrieval of information. • Ensure all documentation is complete and accurate when processing overdue final bills for collection to a third-party agency.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a University of Toronto student looking for contract employment opportunities between semesters? We have clients hiring University of Toronto students for summer work. This is your chance to put what you have learned so far at University of Toronto to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a University of Toronto student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a Toronto Metropolitan University student looking for contract employment opportunities between semesters? We have clients hiring Toronto Metropolitan University students for summer work. This is your chance to put what you have learned so far at Toronto Metropolitan University to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a Toronto Metropolitan University student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Bilingual French Customer Service Representative We are currently seeking a Bilingual (French) Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and inquiries. Your main tasks will include processing orders, managing quotations, and providing support to internal teams to ensure smooth operations. Responsibilities: • Serve as the primary point of contact for customers, delivering detail-oriented and attentive service through phone and email.• Efficiently process customer orders and manage related communications, including confirmation of details and resolution of queries.• Prepare and process customer quotations and collaborate with the Sales Team to ensure fluid communication with clients.• Respond to and manage incoming phone calls from customers and colleagues, ensuring timely and effective resolution of inquiries.• Collaborate with the Customer Service Team to respond to customer and colleague emails, providing accurate and timely information.• Maintain and update customer information meticulously to ensure records are always accurate and up to date.• Share pertinent information with other departments as required to facilitate efficient operations.• Assist with additional responsibilities and operational tasks as needed.• Handle confidential customer and company information with utmost integrity and discretion.• Use Microsoft Office Suite (Excel, Word, Outlook) for various tasks including data entry, email correspondence, and order entry.

Customer Service Representative We are seeking a Dispatch Scheduler/Customer Service Administrator to assist with scheduling, dispatching, and administrative support. The role involves working with technicians, coordinating work orders, and assisting with a newly implemented ERP system (Microsoft D365). This position is critical in addressing operational gaps, ensuring efficient workflow, and supporting West Coast operations. This is a 3-month temporary/contract located in Langley, British Columbia. Responsibilities: Assist with technician scheduling, track availability, and coordinate daily work orders. Handle work order entry, track invoices, and provide reports to the invoicing team. Answer and triage 30+ calls per day Learn and navigate the new ERP system (Microsoft D365) Organize and package equipment for jobs, ensuring timely distribution. Manage technician scheduling Handle technician equipment to prepare for job

Customer Service Representative Our client is actively seeking a Customer Service Representative to handle essential customer support tasks, ensuring seamless operations and high customer satisfaction. The Customer Service Representative role involves responding to inquiries, managing orders, coordinating with suppliers, and performing light accounts receivable duties. Key Responsibilities:Customer Service:<ul><li>Respond to customer inquiries via phone, email, and other channels promptly and accurately.</li><li>Process and fulfill customer orders with precision.</li><li>Resolve customer issues or complaints, escalating when necessary.</li><li>Maintain order records and provide updates on order statuses.</li></ul>Accounts Receivable:<ul><li>Handle light AR tasks such as generating invoices, tracking payments, and following up on overdue accounts.</li><li>Assist in account reconciliation and financial report preparation as needed.</li></ul>

Service Advisor The Service Advisor is responsible for overseeing the company’s service department, managing after-sales relationships, ensuring efficient service delivery and maintaining high customer satisfaction levels by setting service standards, leading a team of service technicians, resolving customer complaints and continuously improving service processes; essentially acting as the primary link between the company and its after-sales clients to provide service and repairs to meet customer expectations. Key responsibilities: • Team Management: Lead a team of service technicians, assigning tasks, monitoring performance, and providing feedback to optimize service quality. • Customer Relationship Management: Build and maintain strong customer relationships by addressing inquiries, resolving complaints, and proactively identifying customer needs. • Quotations: Provide estimates and quotations to new and existing customers for service jobs and small installation jobs which includes visits to customer sites. • Prioritizing Service Levels: Ensure service delivery is prioritized based on customer status. Escalate service on high-value customers as necessary. • Quality Control: Develop and implement service standards, procedures, and quality control measures to guarantee consistent service delivery. • Ongoing Service Improvement: Identify opportunities to streamline service operations, improve efficiency and reduce costs.

Medical Collections Specialist Medical Collections SupervisorWe are offering a long-term contract employment opportunity for a Medical Collections Supervisor in the healthcare and social assistance industry in North York, Ontario. This role involves a significant amount of customer interaction, policy analysis and requires a high level of organization. Responsibilities: • Accurately and efficiently process customer credit applications related to medical services.• Maintain precise customer credit records, ensuring all data is up-to-date and accurate.• Resolve customer inquiries related to billings and collections in a timely and detail-oriented manner.• Monitor customer accounts and take appropriate action when necessary.• Manage cash receipts and post journal entries related to customer accounts.• Play a key role in claim administration and appeals processes.• Maintain and update the sub-ledger to GL, ensuring all entries are accurate and reconciled.• Utilize software tools such as Accurint, Allscripts, Cerner Technologies, and Dynamic Data Exchange (DDE) to manage and analyze data.• Contribute to billing functions and collection processes, ensuring all operations are running smoothly and efficiently.• Employ strong analytical skills to understand accounting policies and apply them to daily tasks.

Collections Specialist We are partnering with an industry leader to add a Collections Specialist to their growing team. This is a full-time/permanent role in the North Glengarry region. Advantages:-Competitive salary (60-65K)-Full benefits + RRSP matching -3 weeks vacation-Free parking-Hybrid work after probationary period (3 months)-Discounts and Education reimbursement program Responsibilities: • Accurately process customer credit applications in a timely and efficient manner• Regularly review and update customer accounts to maintain an appropriate credit risk level• Efficiently manage pre-authorized debits and credit card charges of customer accounts• Initiate credits and adjustments to customer accounts in accordance with Company policy• Regularly review and manage the aged debtor listing for a portfolio of various Commercial Accounts• Coordinate and negotiate payment arrangements with delinquent customers• Identify accounts that require collection agency or legal action and coordinate collections with third party contractors as necessary• Assist in maintaining an appropriate credit risk level in consultation with the Credit Manager• Evaluate customer credit terms and implement credit holds when necessary• Assist in the credit-granting process, including preparation and assessment of customer credit applications, consultation with external agencies, and provision of recommendations within established credit limits

Receptionist We are providing a short term contract employment opportunity for a Receptionist in the bustling Kenaston area of Winnipeg, Manitoba. The Receptionist will play a key role in our team, with responsibilities that include handling a multi-line phone system, providing excellent customer service, managing mail processing, and scanning documents. Responsibilities:• Efficiently manage the multi-line phone system, ensuring all incoming calls are answered and directed appropriately• Welcome and assist customers, providing top-notch service at all times• Organize and manage the filing system for efficient record-keeping• Handle all mail processing duties, including scanning and distribution of incoming mails• Coordinate courier services as needed, ensuring timely delivery and receipt of packages

Warranty Administrator Robert Half is partnering with an organization that's looking to add a Warranty Administrator to their team. This is a full-time/permanent position on site. Advantages:-Competitive salary (50-55K)-Benefits + vacation -Free parking Responsibilities: · Provides administrative support to completion of warranty claims· Closes out on-line warranty claims· Communicate regularly with customers· Follow proper paper flow procedure for warranty department· Invoice and process warranty claims and customers invoice daily· Ensure labour and parts information are claimed accurately· Correct rejected claims to ensure maximum number of claims are paid daily· Flexible to assist parts dept· Enter and follow warranty claims until paid with ALL suppliers· Submit Co-op claims to AGCO for reimbursement· Prepare & follow batteries log – submit claims and call for return· Answer the phone occasionally· Work closely with technicians, service manager and office staff· Assist General Manager

Receptionist We are currently seeking a Receptionist to join a company in the engineering industry. The position is based near the Polo Park area of Winnipeg, Manitoba, and offers a contract to permanent employment opportunity. In this role, you will play a crucial part in managing the front office operations and assisting with administrative tasks. Responsibilities: • Operate a multi-line phone system, promptly answering and directing calls• Perform administrative duties such as data entry and email correspondence• Coordinate the booking of flights and travel accommodations• Manage the ordering of office supplies and monthly staff lunches• Supervise the opening duties and maintain a clean office area, including unloading the dishwasher• Schedule couriers as needed• Keep files organized and schedule appointments as required• Maintain a high level of attention to detail and a positive attitude in all tasks.

Receptionist We are offering a short term contract employment opportunity for a Receptionist in the Machinery/Worktools industry. As a Receptionist, you will be the first point of contact for our company, providing administrative support across the organization. You will be handling the flow of people through the business and ensuring that all receptionist responsibilities are completed accurately and delivered with high quality in a timely manner. Responsibilities: • Manage the reception area, maintaining a clean and welcoming environment for visitors and staff. • Handle incoming and outgoing communication including emails, phone calls, and mail. • Assist with the organization's data management, including data entry of invoices and maintaining a structured filing system. • Provide support to other departments, contributing to the compilation of various reports when necessary. • Maintain up-to-date contact lists and staff schedules. • Coordinate office activities and operations to secure efficiency and compliance with company policies. • Facilitate the smooth running of the day-to-day operations by managing office supplies and kitchen utilities. • Ensure the security of the office, reporting any issues to the appropriate person. • Provide excellent customer service, addressing inquiries from clients and business partners, and directing them to the appropriate departments. • Enhance the organization's reputation by accepting ownership for accomplishing new and different requests, always exploring opportunities to add value to job accomplishments.

Administrative Billing Support Our Edmonton-based client is currently seeking an Administrative Billing Support to join their team for a contract role. This is an exciting opportunity to work in a fast-paced, dynamic environment where you’ll provide critical support for billing and customer service. Key Responsibilities:<ul><li>Answer phones and provide customer support related to billing and payments.</li><li>Respond to customer inquiries.</li><li>Maintain accurate documentation and records of customer interactions and transactions.</li><li>Ensure compliance with company policies and procedures for billing and payments.</li><li>Manage and track customer interactions and billing information.</li><li>Ad-hoc duties as requested.</li></ul>

Receptionist We are offering a long term contract employment opportunity for a Receptionist in Toronto, Ontario. In this role, you will be the frontline of communication, managing guest services, and administrative tasks. This role involves interacting with visitors and colleagues, creating a detail oriented and welcoming environment, and efficiently handling administrative responsibilities. Responsibilities: • Act as the primary point of contact, greeting visitors, and providing them with a friendly and warm reception. • Manage incoming communications including phone calls, emails, and in-person inquiries, ensuring clarity and detail oriented demeanor. • Coordinate administrative tasks such as scheduling meetings, reserving conference rooms, and handling mail logistics. • Oversee office supply orders to ensure the smooth operation of the office. • Facilitate communication with larger groups, such as providing office tours, briefing team members, or making announcements during gatherings or meetings. • Assist other departments with their administrative needs, maintaining a success driven and detail oriented approach. • Use your skills in Microsoft Office Suite for various tasks and quickly adapt to new systems as needed. • Provide excellent customer service by answering multi-line phone systems, coordinating events, and organizing files. • Utilize your interpersonal skills to create a positive and friendly environment. • Schedule appointments and manage email correspondence efficiently.

French Bilingual CSR We are seeking a French Bilingual Customer Service Representative to join an incredible team in Winnipeg. This role involves performing a variety of tasks in a fast-paced environment. You will be responsible for handling customer inquiries, providing freight and product quotes, and assisting the management team. This is a permanent opportunity which begins ASAP and is located in the Transcona area of Winnipeg in the manufacturing industry. Responsibilities:-Assist French- and English-speaking customers via phone, and email, addressing inquiries, resolving issues, and providing product or service information.- Identify customer concerns and work collaboratively to resolve them promptly and effectively.- Process orders, returns, and exchanges while maintaining accurate customer records in our system.- Maintain an in-depth understanding of the company's products or services to provide informed assistance to customers.-Maintain high levels of professionalism and customer satisfaction by following company policies and procedures.- Work closely with other departments, such as Sales and Operations, to provide seamless customer support.

Receptionist We are offering a short term contract employment opportunity for a Receptionist at our location in North York, Ontario. Operating within the construction and contractor industry, the successful applicant will be the first point of contact for our company, providing administrative support across the organization. The role will be 100% onsite, with the main function being to ensure the smooth and efficient running of the office. Responsibilities: • Serving as the first point of contact for all incoming calls, deliveries, and visitors • Managing the reception area, including greeting visitors, ensuring they sign in and out • Handling various administrative tasks such as organizing and maintaining files, scheduling appointments, and liaising with the procurement team on purchases • Overseeing mail and package services, including receiving and sending parcels • Coordinating hotel bookings for team members and guests • Managing the upkeep of the office, including maintaining coffee services and watering plants • Assisting with the processing of invoices, including downloading and filing • Using Microsoft Office Suite (Excel, Word, Outlook) for various tasks, including data entry and email correspondence • Demonstrating strong interpersonal skills through effective communication and follow-ups • Ensuring commitment to attendance and punctuality.

Accounts Receivable & Collections Specialist Our Vancouver client is looking for an Accounts Receivable and Collections Specialist to join their growing organization. In this role, you will be reporting directly to the Supervisor of Collections, and working closely with rest of the accounts receivable and collections team as well as other internal and external stakeholders. You will be responsible for the following duties: - Performing collection calls and managing the portfolio of customer accounts to investigate payment discrepancies, identify collection priorities and manage customer relationships. - Managing Accounts Receivable duties including collaborating with invoicing team to review and adjust invoices as needed, as well as processing and applying payments to the system based on client collection activities. - Liaising internally with project managers and operations team to understand project progress impact on customer collections. - Communicating with customers proactively with a solution driven approach as part of collection conversations. - Collaborating with accounting team and accounts receivable team on necessary reconciliations and to achieve team targets

Customer Service Representative We are seeking a Customer Service Representative to join our team in the service industry, located in Thornhill, Ontario. As a Customer Service Representative, you will be responsible for managing customer interactions, maintaining accurate records, and processing applications. This role offers a contract to permanent employment opportunity, where you will play a key role in managing customer accounts and ensuring their needs are met. Responsibilities:• Efficiently process and manage customer credit applications• Maintain accurate records of customer interactions and transactions• Handle customer inquiries and resolve issues promptly• Monitor customer accounts and take appropriate action when necessary• Prepare and manage correspondence on claim files, including letters to members and third-party reports• Process payments related to claim files such as appraisal fees and police report fees• Support the team by preparing and sending proof of loss documents to expedite claim settlements• Request official reports like police reports and fire incident reports to aid in claims investigation• Dispatch claim files to legal representatives when requested• Process, sort, and distribute incoming correspondence appropriately• Make outbound calls to members to obtain the first notice of loss on new claims reported after hours or online• Answer inbound calls and efficiently route the callers to the appropriate department, subject to business demands.

Collections Specialist We are offering a fully onsite, long-term contract employment opportunity for a Collections Specialist based in Mississauga, Ontario. This role operates independently and plays a vital role in maintaining the financial health of the organization. The ideal candidate will have strong accounts receivable experience, including collections, cash application, and reporting, while also building relationships with clients to ensure timely payments. Responsibilities<ul><li>Manage a portfolio of clients, fostering relationships and ensuring prompt payment.</li><li>Monitor and update A/R aging reports, identifying and addressing overdue accounts.</li><li>Process cash applications, accurately allocating payments received from clients.</li><li>Perform soft collection efforts, sending reminders and working collaboratively with customers to resolve outstanding balances.</li><li>Ensure billing accuracy, meticulously reviewing and updating up to 500 invoices per month.</li><li>Generate and present reports on collection activities, payment trends, and outstanding balances.</li><li>Handle inbound customer inquiries, providing clear, professional support regarding billing and payment issues.</li><li>Utilize QuickBooks Online and Microsoft Excel to maintain accurate records and support reporting needs.</li></ul>

Data Steward - CPG We are seeking a Data Steward (CPG) to join our team in the manufacturing industry. In this role, you will play a crucial part in managing our enterprise resource planning and master data management systems. You will also be responsible for understanding CPG manufacturing processes and applying your data analysis skills to maintain our data standards. Responsibilities:• Manage and supervise the master data management system• Effectively use the Enterprise Resource Planning system• Comprehend and apply knowledge of CPG manufacturing processes• Proficiently use Microsoft Office tools including Outlook, Word, Excel, and PowerPoint• Conduct data analytics and utilize data analysis tools• Uphold the master data governance and ensure data accuracy• Address customer inquiries and resolve issues accurately• Process customer credit applications with precision• Monitor customer accounts and take necessary action as required• Keep accurate customer credit records.

Receptionist Our client in Calgary is looking for a detail-oriented and organized Receptionist for a contract role. You will provide administrative support, manage front desk operations, and ensure a welcoming environment for visitors. If you excel at organization and customer service, apply now! Key Responsibilities:<ul><li>Answer and direct incoming calls.</li><li>Greet visitors, issue passes, and follow security protocols.</li><li>Prepare meeting rooms, including setup, catering, and tech equipment.</li><li>Handle office tasks like managing faxes, packages, and office supplies.</li><li>Coordinate mail, freight, and messenger services.</li><li>Arrange hospitality services such as transportation and reservations.</li><li>Ad-hoc duties as requested.</li></ul>

Family Office Services – Associate (UHNW Tax/Planning) Our client, a Private Investment Office serving an exclusive group of families who have made remarkable contributions to business, public service, and philanthropy, is seeking a Family Office Services Associate with a strong foundation in tax and financial planning. This role presents an opportunity to join an exceptional and collaborative culture that greatly values intellectual curiosity, humility, and teamwork. We are looking for a professional who combines technical expertise with a proactive, client-centered approach to support ultra-high-net-worth (UHNW) individuals through financial planning, tax structuring, and other advisory services. What You’ll Do:· Support an experienced team that acts as an Outsourced-Chief Investment Officer (“OCIO”), while also handling tax planning, accounting, and compliance for UHNW families.· Collaborate on complex tax structuring and assist in crafting forward-thinking strategies tailored to each client’s unique needs.· Actively contribute to team discussions focused on financial planning and family office operations.· Conduct in-depth analysis and modeling to offer detailed insights for tax-efficient strategies.· Work on projects of varying scope, from routine tasks to complex issues—no task is too small or too big. Why Join?· Exceptional culture: An environment built on mutual respect, shared success, and a supportive community.· Ultra-high-net-worth clients: Work alongside an experienced team to serve an elite group of families who value discretion, innovation, and excellence.· Collaborative Team: This close-knit, highly engaged group works together to maintain a supportive dynamic where ideas flow freely.· Prime Midtown Location: Spend 4 days in-office per week at a convenient and accessible location.

Lien Clerk Our client is seeking an experienced Lien Clerk to join their firm in Vaughan, Ontario. The ideal candidate will be responsible for managing and processing lien files, ensuring compliance with applicable laws and regulations, preparing and serving necessary documents, maintaining accurate records, conducting lien-related research, and liaising with clients and legal professionals. Key ResponsibilitiesPrimary duties include, but are not limited to:<ul><li>Preparing, editing, and formatting legal documents and correspondence related to liens.</li><li>Collaborating with clients and industry professionals to resolve lien-related issues.</li><li>Managing complex and large lien files, establishing and maintaining an organized filing system for both paper and electronic records.</li><li>Assisting in the preparation of notices, affidavits, and other legal documents related to liens.</li><li>Ensuring compliance with legislative requirements for all lien notices and communications.</li><li>Monitoring lien deadlines to ensure timely compliance.</li><li>Performing other duties as assigned.</li></ul>

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