;

15 results for Senior Customer Service Specialist

Relevance

Date Posted

Create a Job Alert

Email me about new Senior Customer Service Specialist jobs

Are you sure you want to pass on this job?

We are currently seeking a Bilingual (French) Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and inquiries. Your main tasks will include processing orders, managing quotations, and providing support to internal teams to ensure smooth operations.

Responsibilities:

• Serve as the primary point of contact for customers, delivering detail-oriented and attentive service through phone and email.

• Efficiently process customer orders and manage related communications, including confirmation of details and resolution of queries.

• Prepare and process customer quotations and collaborate with the Sales Team to ensure fluid communication with clients.

• Respond to and manage incoming phone calls from customers and colleagues, ensuring timely and effective resolution of inquiries.

• Collaborate with the Customer Service Team to respond to customer and colleague emails, providing accurate and timely information.

• Maintain and update customer information meticulously to ensure records are always accurate and up to date.

• Share pertinent information with other departments as required to facilitate efficient operations.

• Assist with additional responsibilities and operational tasks as needed.

• Handle confidential customer and company information with utmost integrity and discretion.

• Use Microsoft Office Suite (Excel, Word, Outlook) for various tasks including data entry, email correspondence, and order entry.

• Minimum of 1 year of experience as a Customer Service Representative or in a similar role

• Proficiency in answering inbound calls and handling both inbound and outbound calls

• Exceptional customer service skills and a customer-centric approach

• Experience with data entry tasks and order entry processes

• Capability to manage email correspondence effectively and efficiently

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in preparing and providing quotations

• Excellent communication and interpersonal skills

• Ability to multitask and manage time effectively

• Problem-solving skills with a keen eye for detail

• Patience and understanding while dealing with customers' queries and complaints

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

15 results for Senior Customer Service Specialist

Bilingual French Customer Service Representative We are currently seeking a Bilingual (French) Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and inquiries. Your main tasks will include processing orders, managing quotations, and providing support to internal teams to ensure smooth operations. Responsibilities: • Serve as the primary point of contact for customers, delivering detail-oriented and attentive service through phone and email.• Efficiently process customer orders and manage related communications, including confirmation of details and resolution of queries.• Prepare and process customer quotations and collaborate with the Sales Team to ensure fluid communication with clients.• Respond to and manage incoming phone calls from customers and colleagues, ensuring timely and effective resolution of inquiries.• Collaborate with the Customer Service Team to respond to customer and colleague emails, providing accurate and timely information.• Maintain and update customer information meticulously to ensure records are always accurate and up to date.• Share pertinent information with other departments as required to facilitate efficient operations.• Assist with additional responsibilities and operational tasks as needed.• Handle confidential customer and company information with utmost integrity and discretion.• Use Microsoft Office Suite (Excel, Word, Outlook) for various tasks including data entry, email correspondence, and order entry.

Customer Service Representative Our client is actively seeking a Customer Service Representative to handle essential customer support tasks, ensuring seamless operations and high customer satisfaction. The Customer Service Representative role involves responding to inquiries, managing orders, coordinating with suppliers, and performing light accounts receivable duties. Key Responsibilities:Customer Service:<ul><li>Respond to customer inquiries via phone, email, and other channels promptly and accurately.</li><li>Process and fulfill customer orders with precision.</li><li>Resolve customer issues or complaints, escalating when necessary.</li><li>Maintain order records and provide updates on order statuses.</li></ul>Accounts Receivable:<ul><li>Handle light AR tasks such as generating invoices, tracking payments, and following up on overdue accounts.</li><li>Assist in account reconciliation and financial report preparation as needed.</li></ul>

Client Services IT Technician Job Posting: Client Services IT TechnicianRobert Half is currently seeking a qualified and committed Client Services IT Technician with expertise in troubleshooting and resolving technical issues related to computer hardware and software for our client.Key Responsibilities:<ol><li>First Line of Support: Establish yourself as the initial 'go-to' contact for customers, responding to their tickets and offering technical assistance for queries related to computer systems, software, and hardware, both telephonically and in person.</li><li>System Maintenance: Keep up the day-to-day performance of computer systems, from installations and repairs to regular clean-ups.</li><li>Problem Resolution: Guide customers through the problem-solving process, detect issues based on customer tickets and implement effective solutions. Use diagnostic programs as necessary to address problems.</li><li>Networking: Resolve technical problems with Local Area and Wide-Area Networks. Act as the bridge between end users and higher-level support related to third-party systems.</li><li>Customer Communication: Conduct follow-ups to ensure the resolution of all customer issues. Collect user feedback about computer usage.</li><li>Advisory Role: Counsel customers on the most suitable IT solutions for them.</li><li>Billing Management: Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.</li></ol>

Customer Service Manager We are seeking a proactive, results-driven leader with excellent problem-solving and decision-making capabilities to manage and enhance customer service and warranty processes across multiple departments. This dynamic position involves overseeing staff in customer service, outsourced call centers, and the warranty parts department, as well as performing quality control analyses to identify and address performance gaps.Responsibilities<ul><li>Supervise and guide the Customer Service/Warranty Support team, ensuring efficiency and alignment to company goals.</li><li>Interact directly with customers to handle warranty claims and provide resolutions with exceptional service.</li><li>Develop, implement, and maintain policies and procedures to improve customer experience.</li><li>Administer performance reviews and implement strategies for staff development.</li><li>Monitor and assess the performance of outsourced call centers, ensuring service levels and accuracy of warranty decisions.</li><li>Conduct regular meetings with call center leadership to establish strategies for enhanced productivity, quality, and profitability.</li><li>Oversee operations within the warranty parts department to ensure streamlined and value-driven processes.</li><li>Identify process improvement opportunities and mitigate inefficiencies.</li><li>Conduct in-depth reviews of customer feedback data to identify trends and recommend actionable plans.</li><li>Collaborate with Quality Assurance teams and senior stakeholders to address product-related issues and implement Corrective Action Plans (CAP).</li><li>Provide reports and insights sourced from ERP systems and third-party feedback tools to improve product and service quality.</li><li>Act as a central point-of-contact for cross-departmental initiatives.</li><li>Participate in business meetings and support departmental projects as needed.</li><li>Serve as a backup for Warranty Support Staff roles when necessary.</li><li>Update and maintain product information on retail shopping platforms as required.</li></ul>

Customer Service Representative We are in search of a diligent Customer Service Representative to join our collaborative team in Niagara Falls, Ontario. As a Customer Service Representative, you'll be tasked with providing exceptional customer service via phone, email, mail, fax, and online platforms. Your role will include handling various customer inquiries, processing account activities, and ensuring the accuracy of customer records. This role offers a short term contract employment opportunity. Responsibilities: • Act as the first point of contact for customers, assisting with queries regarding payment arrangements, service requests, balance inquiries, billing issues, and other account inquiries. • Handle customer correspondence received through various channels, ensuring all issues or concerns are properly documented and responded to within regulatory timelines. • Coordinate customer account activities such as setup, finalization, transfers, refunds, service disconnection and reconnection. • Review and adjust customer accounts as needed to assist in the collection of payments. • Process service orders, work tickets, and other relevant documentation related to reconnects, disconnects, reminders, and final bill reminders. • Maintain the customer service area, ensuring the workspace is organized, clean, and safe. • Organize and maintain a filing system for all correspondence to ensure easy retrieval of information. • Ensure all documentation is complete and accurate when processing overdue final bills for collection to a third-party agency.

Customer Service Representative We are seeking a Customer Service Representative to join our team in the service industry, located in Thornhill, Ontario. As a Customer Service Representative, you will be responsible for managing customer interactions, maintaining accurate records, and processing applications. This role offers a contract to permanent employment opportunity, where you will play a key role in managing customer accounts and ensuring their needs are met. Responsibilities:• Efficiently process and manage customer credit applications• Maintain accurate records of customer interactions and transactions• Handle customer inquiries and resolve issues promptly• Monitor customer accounts and take appropriate action when necessary• Prepare and manage correspondence on claim files, including letters to members and third-party reports• Process payments related to claim files such as appraisal fees and police report fees• Support the team by preparing and sending proof of loss documents to expedite claim settlements• Request official reports like police reports and fire incident reports to aid in claims investigation• Dispatch claim files to legal representatives when requested• Process, sort, and distribute incoming correspondence appropriately• Make outbound calls to members to obtain the first notice of loss on new claims reported after hours or online• Answer inbound calls and efficiently route the callers to the appropriate department, subject to business demands.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a George Brown student looking for contract employment opportunities between semesters? We have clients hiring George Brown students for summer work. This is your great opportunity to put what you have learned so far at George Brown to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a George Brown student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Customer Service Representative We are seeking a Dispatch Scheduler/Customer Service Administrator to assist with scheduling, dispatching, and administrative support. The role involves working with technicians, coordinating work orders, and assisting with a newly implemented ERP system (Microsoft D365). This position is critical in addressing operational gaps, ensuring efficient workflow, and supporting West Coast operations. This is a 3-month temporary/contract located in Langley, British Columbia. Responsibilities: Assist with technician scheduling, track availability, and coordinate daily work orders. Handle work order entry, track invoices, and provide reports to the invoicing team. Answer and triage 30+ calls per day Learn and navigate the new ERP system (Microsoft D365) Organize and package equipment for jobs, ensuring timely distribution. Manage technician scheduling Handle technician equipment to prepare for job

French Bilingual CSR We are seeking a French Bilingual Customer Service Representative to join an incredible team in Winnipeg. This role involves performing a variety of tasks in a fast-paced environment. You will be responsible for handling customer inquiries, providing freight and product quotes, and assisting the management team. This is a permanent opportunity which begins ASAP and is located in the Transcona area of Winnipeg in the manufacturing industry. Responsibilities:-Assist French- and English-speaking customers via phone, and email, addressing inquiries, resolving issues, and providing product or service information.- Identify customer concerns and work collaboratively to resolve them promptly and effectively.- Process orders, returns, and exchanges while maintaining accurate customer records in our system.- Maintain an in-depth understanding of the company's products or services to provide informed assistance to customers.-Maintain high levels of professionalism and customer satisfaction by following company policies and procedures.- Work closely with other departments, such as Sales and Operations, to provide seamless customer support.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a Toronto Metropolitan University student looking for contract employment opportunities between semesters? We have clients hiring Toronto Metropolitan University students for summer work. This is your chance to put what you have learned so far at Toronto Metropolitan University to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a Toronto Metropolitan University student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a University of Toronto student looking for contract employment opportunities between semesters? We have clients hiring University of Toronto students for summer work. This is your chance to put what you have learned so far at University of Toronto to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a University of Toronto student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Service Advisor The Service Advisor is responsible for overseeing the company’s service department, managing after-sales relationships, ensuring efficient service delivery and maintaining high customer satisfaction levels by setting service standards, leading a team of service technicians, resolving customer complaints and continuously improving service processes; essentially acting as the primary link between the company and its after-sales clients to provide service and repairs to meet customer expectations. Key responsibilities: • Team Management: Lead a team of service technicians, assigning tasks, monitoring performance, and providing feedback to optimize service quality. • Customer Relationship Management: Build and maintain strong customer relationships by addressing inquiries, resolving complaints, and proactively identifying customer needs. • Quotations: Provide estimates and quotations to new and existing customers for service jobs and small installation jobs which includes visits to customer sites. • Prioritizing Service Levels: Ensure service delivery is prioritized based on customer status. Escalate service on high-value customers as necessary. • Quality Control: Develop and implement service standards, procedures, and quality control measures to guarantee consistent service delivery. • Ongoing Service Improvement: Identify opportunities to streamline service operations, improve efficiency and reduce costs.

Warranty Administrator Robert Half is partnering with an organization that's looking to add a Warranty Administrator to their team. This is a full-time/permanent position on site. Advantages:-Competitive salary (50-55K)-Benefits + vacation -Free parking Responsibilities: · Provides administrative support to completion of warranty claims· Closes out on-line warranty claims· Communicate regularly with customers· Follow proper paper flow procedure for warranty department· Invoice and process warranty claims and customers invoice daily· Ensure labour and parts information are claimed accurately· Correct rejected claims to ensure maximum number of claims are paid daily· Flexible to assist parts dept· Enter and follow warranty claims until paid with ALL suppliers· Submit Co-op claims to AGCO for reimbursement· Prepare & follow batteries log – submit claims and call for return· Answer the phone occasionally· Work closely with technicians, service manager and office staff· Assist General Manager

représentant de l'expérience clien Notre client à Ville Saint-Laurent recherche actuellement un représentant de l'expérience client. Avantages et Bénéfices : • Forfait d'avantages sociaux complet, incluant l'assurance médicale, dentaire, la couverture des yeux, l'invalidité à long terme/à court terme, et l'assurance vie • Plan de pension • Opportunités d'avancement de carrière et de développement professionnel • Remboursement des frais de scolarité pour tout programme ou cours de votre choixNous recherchons actuellement un représentant de l'expérience client, dédié et enthousiaste, pour rejoindre l'équipe de notre client. Relevant directement du gestionnaire, vous serez responsable de fournir un support client exceptionnel aux clients potentiels qui se renseignent sur leurs produits et services. Ce rôle est essentiel pour aider l'équipe de vente en préqualifiant les prospects, en enregistrant les interactions avec les clients et en soutenant le parcours global du client. Responsabilités principales : • Préqualifier les demandes des clients et affecter les informations pertinentes au département approprié • Enregistrer, suivre et communiquer les interactions avec les clients par téléphone, email, chat ou courrier • Gérer à la fois les demandes de vente entrantes et passer des appels sortants si nécessaire • Effectuer des tâches administratives et de service client supplémentaires selon les besoins

Agent service à la clientèle, soutien ventes Notre client dans l'industrie automobile recherche un Représentant du Service Client / Support aux Ventes pour rejoindre son équipe. Cette personne sera responsable d'assister les clients dans la prise de commandes et la résolution des plaintes.Les responsabilités incluent :Assistance aux demandes des clients :<ul><li>Répondre aux demandes écrites et verbales concernant les produits offerts, en tenant compte des besoins des clients.</li><li>Recevoir et traiter les commandes principalement par e-mail.</li><li>Saisir les devis et les opportunités; entrer et suivre les commandes; traiter les commandes entrantes et effectuer le suivi.</li><li>Faciliter la communication entre les clients, les représentants commerciaux, les techniciens et les représentants du service clientèle.</li><li>Assister les clients en fournissant des conseils sur les produits et offrir un support après-vente de qualité.</li></ul>Formation et suivi après-vente :<ul><li>Fournir une formation en ligne pour les clients afin d'optimiser l’utilisation de leur portail.</li><li>Assister au suivi après-vente en garantissant la satisfaction des clients.</li><li>Gérer et suivre les plaintes des clients.</li><li>Maintenir un délai de réponse inférieur à 24 heures pour les demandes écrites, dans la mesure du possible.</li><li>Fournir un soutien et une assistance aux représentants des ventes dans différentes régions.</li></ul>