How to Prepare Administrative Healthcare Teams for the Future

Article

Is your team equipped to adapt to new technologies? Preparing your administrative teams is no longer just about staying current — it's about future-proofing your organization. As digital transformation reshapes traditional roles and creates new opportunities, healthcare managers face the dual challenge of finding qualified talent and upskilling existing team members.

To thrive in this evolving landscape, it's crucial to equip your existing administrative staff with the tools and knowledge they need to adapt and grow. By fostering continuous development, you can ensure your team is ready to meet today’s demands and embrace the challenges of tomorrow. Here are four strategies to help your administrative healthcare teams stay ahead:

1. Invest in healthcare tech training

Even if you are successful at hiring, you won’t be able to future-proof your healthcare team just by adding new talent. You also need to help your current workers learn new skills as their roles evolve, especially with regard to new technology. You’ll find that many of them are ready to pursue upskilling and find new ways to expand their knowledge in areas like electronic billing.

Help employees learn about emerging technologies by providing training sessions or seminars on subjects like data analytics in healthcare, allowing them to enroll in online courses or encouraging them to obtain additional professional certifications. Offering a set amount of paid time for professional development or reimbursement for certifications could further spur the desire to learn.

Throughout the process, your team will develop skills to leverage unfamiliar technology, which can save money in the long run by reducing administrative costs associated with manually processing medical data. Furthermore, training your employees in the latest technology and tools demonstrates that you are invested in their growth — a powerful incentive for current staff to stick around and new talent to join your team.

2. Embrace flexible work schedules

Flexible work arrangements are no longer just a perk — they’re becoming a standard expectation. Employee-friendly policies like flexible work schedules can help you retain your best staff by creating a positive work environment where employees feel valued and appreciated. Staff who can balance their work and personal commitments also tend to be more engaged, productive and efficient. Additionally, flexible work schedules can help attract workers looking for employers that recognize their need for flexibility and are willing to accommodate their schedules.

3. Offer mentoring and job shadowing

Schedule one-on-one sessions with your employees to discuss their career satisfaction and training needs. And remember that training is much more effective when coupled with hands-on experience. Make mentoring or job shadowing by employees more familiar with new technology a part of the upskilling process. This allows administrative healthcare teams to get acquainted with tools like cloud-based electronic health records (EHRs) and AI-powered virtual assistants that help automate patient registration, medical billing and invoicing.

4. Upgrade your strategy for administrative healthcare hiring

Consider incorporating contract professionals with healthcare technology expertise into your team. According to a Robert Half survey, 48% of healthcare managers plan to increase their use of contract talent in the future. Contract roles can provide flexible support, allowing you to meet immediate needs while also offering a pathway to permanent positions for high-performing interim workers.

As the healthcare landscape continues to evolve, the strength of your administrative teams will be defined by how well they can adapt and thrive in the face of change. Don’t let the fear of finding skilled talent hold you back; instead, focus on nurturing the talent you already have while strategically bringing in new expertise. The future of healthcare is being shaped today — make sure your team is ready to be part of that transformation.

Need help hiring contract professionals?

Explore our talent solutions

Contact Robert Half. Whether you need on-site or remote hires, our staffing specialists will find you the candidates you need.

25 of the Best Administrative Assistant Interview Questions

Show Your Admins Some Love: Here’s How to Thank Them Like a Pro!

2025 In-Demand Administrative and Customer Support Roles and Hiring Trends