Call Center Specialist in Cleveland, OH

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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Salary for Call Center Specialist in Cleveland, OH
33360 - 46080
25th percentile
33360
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
36480
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
46080
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 48480 54240 62400 Account Manager 41760 50880 63840 Senior Customer Service Specialist 38640 44880 49920 Customer Experience Specialist 36240 45360 53520 Customer Service Specialist 35040 38880 43440
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