Call Center Specialist in Salt Lake City, UT

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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Salary for Call Center Specialist in Salt Lake City, UT
37530 - 51840
25th percentile
37530
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
41040
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
51840
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 54540 61020 70200 Account Manager 46980 57240 71820 Senior Customer Service Specialist 43470 50490 56160 Customer Experience Specialist 40770 51030 60210 Customer Service Specialist 39420 43740 48870
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