Customer Experience Specialist in Fresno, CA

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

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Salary for Customer Experience Specialist in Fresno, CA
37750 - 55750
25th percentile
37750
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
47250
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
55750
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 50500 56500 65000 Account Manager 43500 53000 66500 Senior Customer Service Specialist 40250 46750 52000 Customer Service Specialist 36500 40500 45250 Call Center Specialist 34750 38000 48000
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