Help Desk Support Manager in Greenville, NC

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Greenville, NC
69513 - 95865
25th percentile
69513
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
85698
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
95865
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 97733 120558 143383 Cable/Computer Technician 35275 42123 47518 Desktop Support Analyst 45650 55195 64118 Product Support Specialist 41708 51253 64118 Help Desk Tier 3 49178 58515 67230 Help Desk Tier 2 38595 48555 54365 Help Desk Tier 1 33615 40670 45443
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