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    Help Desk Tier 2 in Cincinnati, OH

    Help Desk Tier 2 Job Description

    Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

    Typical help desk tier 2 duties:

  • Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1
  • Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation
  • Looking for a help desk tier 2 or a help desk tier 2 job?

    Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk tier 2 recruitment needs.
    Salary for Help Desk Tier 2 in Cincinnati, OH
    45338 - 63863
    25th percentile
    45338
    The candidate is new to the role and building the needed skills, experience and autonomy.
    50th percentile
    57038
    The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
    75th percentile
    63863
    The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
    Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 114806 141619 168431 Cable/Computer Technician 41438 49481 55819 Help Desk Support Manager 81656 100669 112613 Desktop Support Analyst 53625 64838 75319 Product Support Specialist 48994 60206 75319 Help Desk Tier 3 57769 68738 78975 Help Desk Tier 1 39488 47775 53381 Explore More Salaries

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