Help Desk Tier 2 in Detroit, MI

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Detroit, MI
46500 - 65500
25th percentile
46500
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
58500
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
65500
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 117750 145250 172750 Cable/Computer Technician 42500 50750 57250 Help Desk Support Manager 83750 103250 115500 Desktop Support Analyst 55000 66500 77250 Product Support Specialist 50250 61750 77250 Help Desk Tier 3 59250 70500 81000 Help Desk Tier 1 40500 49000 54750
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