Help Desk Tier 2 in Raleigh, NC

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Raleigh, NC
48128 - 67793
25th percentile
48128
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
60548
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
67793
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 121871 150334 178796 Cable/Computer Technician 43988 52526 59254 Help Desk Support Manager 86681 106864 119543 Desktop Support Analyst 56925 68828 79954 Product Support Specialist 52009 63911 79954 Help Desk Tier 3 61324 72968 83835 Help Desk Tier 1 41918 50715 56666
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