Help Desk Tier 3 in Houston, TX

Help Desk Tier 3 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 3 positions often require four or more years of help desk experience, a bachelor’s degree in computer science or a related field, and professional certifications such as the HDI Customer Service Representative (HDI-CSR), HDI Support Center Analyst (HDI-CSA) or CompTIA Server+.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that Tiers 1 and 2 help desk professionals have been unable to resolve Analyzing and identifying trends in issue reporting and devising preventive solutions Mentoring other help desk personnel on hardware and software problem analysis and resolution

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Salary for Help Desk Tier 3 in Houston, TX
65175 - 89100
25th percentile
65175
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
77550
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
89100
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 129525 159775 190025 Cable/Computer Technician 46750 55825 62975 Help Desk Support Manager 92125 113575 127050 Desktop Support Analyst 60500 73150 84975 Product Support Specialist 55275 67925 84975 Help Desk Tier 2 51150 64350 72050 Help Desk Tier 1 44550 53900 60225
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