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Product Support Specialist in Baltimore, MD

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Baltimore, MD
52260 - 80340
25th percentile
52260
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
64220
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
80340
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 122460 151060 179660 Cable/Computer Technician 44200 52780 59540 Help Desk Support Manager 87100 107380 120120 Desktop Support Analyst 57200 69160 80340 Help Desk Tier 3 61620 73320 84240 Help Desk Tier 2 48360 60840 68120 Help Desk Tier 1 42120 50960 56940

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