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Product Support Specialist in Fresno, CA

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Fresno, CA
50250 - 77250
25th percentile
50250
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
61750
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
77250
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 117750 145250 172750 Cable/Computer Technician 42500 50750 57250 Help Desk Support Manager 83750 103250 115500 Desktop Support Analyst 55000 66500 77250 Help Desk Tier 3 59250 70500 81000 Help Desk Tier 2 46500 58500 65500 Help Desk Tier 1 40500 49000 54750

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