Senior Customer Service Specialist in Orange, CA

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Orange, CA
47495 - 61360
25th percentile
47495
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
55165
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
61360
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 59590 66670 76700 Account Manager 51330 62540 78470 Customer Experience Specialist 44545 55755 65785 Customer Service Specialist 43070 47790 53395 Call Center Specialist 41005 44840 56640
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