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Senior Customer Service Specialist in Reno, NV

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Reno, NV
43470 - 56160
25th percentile
43470
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
50490
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
56160
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 54540 61020 70200 Account Manager 46980 57240 71820 Customer Experience Specialist 40770 51030 60210 Customer Service Specialist 39420 43740 48870 Call Center Specialist 37530 41040 51840

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