1017 results for Customer Experience Specialist

Customer Experience Specialist Job Posting: Business Development Support SpecialistAre you a proactive professional with strong communication skills and a passion for driving customer satisfaction and retention? We’re seeking a Business Development Support Specialist to join our team focused on supporting business development and achieving customer retention goals. This role involves close collaboration with customers, trade allies, and internal departments to deliver tailored solutions that meet our customers' needs.As an integral part of the team, you’ll lead inside sales efforts, engage in customer retention calls, and deliver timely, results-oriented solutions. If you’re motivated to positively influence customer decisions and enjoy providing exceptional support in a collaborative environment, we want to hear from you!

Customer Experience Specialist A client of ours is looking to hire a customer-oriented service representative who can answer inbound calls from customers and clients and answer any questions they may have regarding their account. Responsibilities<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>

Customer Experience Specialist Are you passionate about delivering exceptional customer experiences and building lasting relationships? A prominent company in Rancho Santa Fe, CA, is seeking a dedicated and personable Customer Experience Specialist to join their team. This is an exciting opportunity to bring your expertise in customer service to a company that values client satisfaction and teamwork. Key Responsibilities:<ul><li>Serve as the primary point of contact for customers, providing information, resolving inquiries, and ensuring satisfaction.</li><li>Handle both inbound and outbound customer interactions via phone, email, and other communication channels.</li><li>Maintain accurate customer records and track interaction notes in a CRM system.</li><li>Proactively identify customer needs and offer personalized solutions and services.</li><li>Collaborate with internal teams to address customer concerns and deliver timely resolutions.</li><li>Assist in developing initiatives to enhance the overall customer experience.</li><li>Meet and exceed key performance indicators (KPIs) related to response time, resolution accuracy, and client satisfaction.</li></ul>

Customer Experience Specialist We are in search of part-time Customer Experience Specialists to join our team in the telecommunications industry based in Lawrence, Kansas, United States. The chosen candidate will play a crucial role in handling customer interactions, maintaining customer records, and providing exceptional service to our clientele.*4-6 weeks, every 3 months. *Shift times can vary from 7am-5pm and split shifts *Typically, Tuesday-Thursday, sometimes Monday or Friday's Responsibilities:• Accurately handle incoming calls and direct customers to the appropriate virtual meeting room • Ensure strict attention to detail in verifying customer information such as last name, first name, conference ID, and company name • Utilize computer programs and CRM systems to maintain accurate customer records • Actively monitor customer accounts and respond to any issues or inquiries • Assist customers by providing comprehensive support and solutions to their inquiries • Ensure all customer interactions are processed efficiently and effectively.

Customer Experience Specialist We are in search of a Customer Experience Specialist to join our team. In this role, you will be working directly with customers, managing their accounts, and answering their queries. This role offers a long-term contract employment opportunity in the industry. Responsibilities: • Interact with customers to provide information, answer questions, and manage customer accounts.• Utilize Cloud Technologies and CRM tools to maintain customer records and ensure a seamless customer experience.• Analyze and resolve customer inquiries promptly and accurately.• Leverage Microsoft Excel to monitor customer accounts and take necessary action.• Use the Database and EO/IR systems to process customer credit applications efficiently.• Ensure customer satisfaction by providing excellent customer service.• Utilize the 'About Time' system for effective time management and task prioritization.• Contribute to the success of the customer by understanding their needs and providing appropriate solutions.

Customer Experience Specialist We are seeking a dedicated Customer Experience Specialist to join our team in the industry located in Nashua, New Hampshire. As a Customer Experience Specialist, your role will involve managing customer requests, maintaining comprehensive customer records, and addressing customer inquiries. This role offers a contract to permanent employment opportunity. Responsibilities: • Respond to inbound calls and assist customers with their queries • Process customer orders received from the B2B department • Use CRM to keep accurate and updated customer records • Efficiently handle back office administrative tasks • Effectively manage billing functions and backorders • Ensure all customer interactions are properly documented • Collaborate with other team members to enhance customer experience • Identify and report any customer issues or complaints to the supervisor • Continually strive to improve customer service processes and procedures • Keep customer information confidential in accordance with company policy.

Customer Service Specialist - Commercial Accounts We are offering a temporary to permanent employment opportunity for a Customer Experience Specialist in Dalton, Georgia. This role is essential within our custom manufacturing company, working onsite to support our commercial accounts. As a Customer Experience Specialist, you will be a key player in maintaining our commitment to exceptional customer service by managing orders, coordinating shipments, and assisting with customer inquiries. Responsibilities:• Accurately and efficiently process customer orders to ensure all details are correct.• Coordinate shipments, ensuring all deliveries are made in a timely manner.• Provide exceptional customer support by answering inquiries regarding order status, shipping details, and general account concerns via phone and email.• Generate and provide freight quotes to meet customer needs and budget constraints.• Assist with periodic stock counts to maintain accurate inventory management.• Use CRM to manage customer relationships and ensure a high level of customer satisfaction.• Handle billing functions and prepare quotations for customers.• Utilize Microsoft Excel and Outlook for various tasks, ensuring a high level of proficiency. All applicants MUST undergo background screening and drug screening for consideration.

Customer Service Specialist – We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! This position is based in Falls Church, Virginia and you will be working on-site Monday to Friday.Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up-to-date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Service Specialist The Service Specialist is responsible for ensuring timely and professional support to customers and clients through effective communication, process management, and issue resolution. This role requires a strong focus on service excellence, problem-solving, and coordination across internal departments to deliver outstanding results. Responsibilities:<ul><li>Address customer inquiries or concerns via phone, email, and/or in-person interactions with professionalism and efficiency.</li><li>Address and resolve all standard hardware-related issues </li><li>Act as a point of contact for clients, ensuring their needs are met and offering proactive solutions.</li><li>Investigate and resolve service-related issues in a timely manner.</li><li>Escalate concerns to the appropriate team members or departments when necessary.</li><li>Assist in streamlining service processes, ensuring accuracy and efficiency.</li><li>Maintain detailed and accurate records of customer interactions, service requests, and resolutions.</li><li>Work closely with team members to implement customer service strategies.</li></ul>

Call Center Specialist THIS IS AN ONSITE POSITION MONDAY - SATURDAY SHIFTS We are adding to our team a Call Center Specialist, based in Federal Way, Washington. This role will involve providing exceptional customer service, addressing customer needs, and enhancing our service delivery system. The role requires handling both incoming and outgoing calls, resolving diverse issues, and guiding customers through various processes. Responsibilities: • Efficiently handle incoming customer calls regarding processes and service inquiries, and address any concerns they may have.• Make outgoing calls to customers to gather additional information, provide appointment reminders, or offer assistance with form completion.• Address and resolve issues related to backgrounds, i9's, finger printing, training, and provide information on specialized services.• Guide customers through necessary processes in accordance with guidelines, and escalate problems to the appropriate teams when necessary.• Maintain strict confidentiality and compliance with all regulations and policies regarding customer information and data privacy.• Document all call information in the customer relationship management (CRM) system according to standard operating procedures.• Develop a deep understanding of healthcare programs, practices, and services.• Uphold excellent customer service techniques, demonstrating patience and empathy toward a diverse customer population.• Provide feedback to enhance the overall customer experience.• Accept ownership for accomplishing new and different requests and explore opportunities to add value to job accomplishments.

Customer Support Specialist Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Fulfill customer inquiries· Account Management· Troubleshoot software/hardware issues· Build strong customer relationships· Review and analyze customer feedback· Execute remote desktop sessions for troubleshooting· Maintain customer accounts· Document hardware issues· Troubleshoot data performance inquiries· Complete the RMA process

Call Center Specialist We are offering a long term contract employment opportunity for a Call Center Specialist in Albany, New York. The role is within the lottery industry and will involve managing and promoting customer service to our retailers. The workplace is fast-paced and will require the ability to multitask effectively. Responsibilities: • Efficiently manage call files to promote customer service and maintain positive relations • Handle inbound calls and provide premium customer service to Lottery retailers • Conduct outbound calls to Lottery retailers to promote new products and place orders • Develop a comprehensive understanding of the current product mix of available games • Provide information to retailers about upcoming lottery promotions, jackpots, and new games • Cooperate with retailers and UPS to rectify incorrect orders and/or shipments • Reach out to retailers who have not confirmed their orders • Exhibit good problem-solving skills and time management • Prepare and complete all paperwork accurately and efficiently • Demonstrate proficiency with basic computer skills as well as Enterprise Series (ES) • Show a willingness to be cross-trained.

Customer Support Specialist We are seeking a Customer Support Specialist to join our team in Stamford, Connecticut. This role is in the Manufacturing industry and offers a contract to permanent employment opportunity. As a Customer Support Specialist, you will be responsible for sales support, customer support, logistics support, field service support, and some inside sales work. Responsibilities: • Assist customers with their inquiries in a timely manner, ensuring customer satisfaction • Maintain accurate customer records in the CRM database, including current contact information and scope of opportunity • Reach out to customers to obtain updated contact information and stay ahead of turnover • Follow up proactively with existing customers to provide ongoing support and identify new sales opportunities • Coordinate with Technical Customer Support personnel for field service coordination & billing • Process orders and provide lead times & status updates for those orders • Assist the sales team with any required support while they are traveling • Keep track of machine trials and custom payment plans • Complete vendor setups and maintain an organized office • Handle inbound customer inquiries efficiently and quickly.

Collections specialist We are offering a contract employment opportunity for a Collections Specialist in Fairfax, Virginia. This role is primarily focused on supporting our team in the area of customer service and collections,. If you want to learn collections this entry level position is ideal for you.Responsibilities:• Handle customer service inquiries and resolve issues efficiently• Follow up with customers regarding overdue payments through phone calls and emails• Update customer account information accurately and promptly• Send out notifications concerning delinquent payments via email, voicemail, and mail• Utilize Microsoft Office Suite to perform data entry tasks and manage customer records• Learn and adapt to our office setting and its requirements• Maintain open communication with customers and team members, demonstrating good communication skills• Support the team in handling multiple phone calls and data entry tasks in a fast-paced environment• Assist in data entry tasks and final document preparation• Employ your customer service and collections skills to enhance our operations.

Customer Service Representative Robert Half has a fantastic career opportunity for a Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Fairfax, Virginia region and is a short-term contract employment opportunity. Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up to date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service. Can start asap

Member Support Specialist 2 We are on the lookout for a Member Support Specialist based in Plano, Texas. This position involves managing daily operations, handling customer service tasks, and utilizing various tech tools to ensure smooth and efficient workplace operations. Responsibilities:• Serve as a primary contact for employees and visitors, ensuring a welcoming and seamless experience • Handle inquiries and provide assistance related to workplace services and amenities • Manage check-in procedures and provide necessary information to enhance visitor experience • Utilize tools like G Suite for effective communication, documentation, and calendar management • Track workplace-related requests and issues through Jira • Collaborate with security and onsite management to address maintenance, deliveries, and other operational needs • Coordinate calendars for meetings, events, and appointments to ensure effective use of shared spaces

Customer Service Representative We are seeking a Customer Support Specialist to join our client's team in the Chemicals Manufacturing industry. As a Customer Support Specialist, you will be the primary contact for customer inquiries and will be expected to maintain a high level of customer satisfaction and service. This role offers a contract to permanent employment opportunity and involves handling various tasks related to customer service and account management. Responsibilities: • Provide excellent customer service by responding to and resolving customer inquiries in a timely and detail oriented manner. • Engage in full-service client transactions in accordance with company standards, policies, and procedures. • Utilize advanced Microsoft Office skills and multiple computer systems and applications to find information and resolve issues. • Manage customer accounts, including handling cash and other daily transactions. • Process complex transactions and conduct extensive research to address complex customer inquiries. • Listen attentively to customer cues to actively solve problems with grace and integrity. • Use Cloud Technologies, CRM, and Database tools to maintain accurate customer records and ensure customer satisfaction. • Interact effectively with internal and external partners and clients/customers. • Leverage skills in Microsoft Excel and other tools to perform duties efficiently. • Contribute to the success of the team by improving and delivering personalized service based on individual customer needs.

Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry based in WOOSTER, Ohio. In this position, you will primarily be tasked with managing customer inquiries, processing applications, and maintaining accurate records. Responsibilities: • Handle inbound and outbound calls, ensuring excellent customer service at all times• Dispatch technicians in response to customer calls in a timely and efficient manner• Utilize basic computer skills to update and maintain accurate customer records• Conduct data entry tasks related to customer applications and inquiries• Use Microsoft Excel to manage and organize customer data• Process customer credit applications with accuracy and efficiency• Schedule appointments for customers, coordinating with internal teams as necessary• Manage email correspondence with customers, providing information and assistance as needed• Monitor customer accounts and take appropriate actions based on their status

Customer Experience Representative We are on the lookout for a dedicated Customer Experience Representative to join our team in the manufacturing industry, based in Long Beach, California. As a Customer Experience Representative, your main duties will revolve around managing customer interactions across various platforms, understanding and addressing their issues, monitoring customer accounts, and handling Return Goods Authorization processing. Responsibilities: • Efficiently handle customer interactions across numerous channels, including chat, email, fax, and phone • Actively listen to customer concerns and provide service-oriented solutions • Manage the entire sales cycle, from lead generation to closing sales • Communicate effectively with in-home service technicians, store personnel, and consumers for troubleshooting and repair techniques • Keep track of customer accounts and take necessary actions when needed • Process Return Goods Authorization in a timely and accurate manner • Maintain a performance level that meets or exceeds Key Performance Indicators (KPIs) • Ensure accurate and efficient processing of customer credit applications • Maintain precise records of customer credit information • Show proficiency in using software applications like Word, Excel, Outlook, and Zendesk.

Cash Application Specialist Bill Rate-TBD Recommended bill rate 30.15 Supplier max submittal bill rate 29.26 Job Schedule-5 days in office Job Hours-8:00am-4:30pm EST Interview Process- Webex w Danielle. Potential 2nd interview w Team Leader Job Description The Cash Application Specialist is responsible for the support of the cash application process which includes the identification and matching of monies received by Chubb to the corresponding receivable cash transfers disbursements and mark-offs. Position requires strong emphasis on details quality and timeliness. Must have the ability to work across several receivable systems policy administration systems and inter-connected processes. Needs to effectively communicate with peers management and internal and external partners. Job Responsibilities: - Assume ownership and respond to customer internal/external billing correspondence and inquiries in a customer-centric efficient accurate and detail oriented manner to achieve an optimal outcome. - Coordination across multiple business partners to provide end to end servicing ensuring the complete resolution of customer inquiries. - Effectively navigate multiple systems proprietary systems and applications to research analyze and resolve customer inquires - Work effectively in a team environment using detail oriented interpersonal and communication skills - Promptly monitor mailboxes and provide front-line support for inquiries and escalations - Quality Control cash application and effectively report findings to management - Perform other related duties as assigned Skills - Basic knowledge of Microsoft Office Suite products including Excel Outlook Word o Excel-Data Entry-it would be nice to have someone who can do Vlook-ups o Outlook-Responding to incoming emails will be constructing email texts - The ability to recognize when a problem needs to be solutioned and using the necessary resources to solve issues

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Fairfax, Virginia. This role involves working in a dynamic environment that requires multitasking and adaptability. You will be part of a team that handles customer service and collections Responsibilities: • Handle customer inquiries and resolve issues efficiently• Follow up with customers and provide customer service support • Ensure accuracy of customer records and data entry tasks• Work effectively in a team, adapting to various situations with a flexible attitude• Utilize Microsoft Office suite for various tasks• Work in a high-paced environment, handling multiple phone calls and tasks simultaneously • Use your customer service skills to ensure a positive experience for our clients• Learn and adapt quickly in a dynamic work environment.

2nd shift Customer Service Representative We are offering a short-term contract employment opportunity in the service industry, located in Kentucky. We're seeking a 2nd shift Customer Service Representative to join our team. Your primary responsibilities will involve processing customer service requests, coordinating services, and maintaining a high level of professionalism and courtesy when dealing with customers and vendors. Responsibilities: • Accurately process and handle customer service requests in a timely manner• Maintain clear and effective communication with customers regarding costs and estimated time of arrival• Prepare service estimates, finalize billing processes and manage payment collection• Maintain a high level of customer service while interacting with customers and vendors, in accordance with training• Use sales skills to address customer objections and persuade prospects to choose our service over competitors• Relay sales information to interested prospects and forward contact information to an Inside Sales team member when necessary• Identify priority issues and route calls to the appropriate resource• Work collaboratively in a team environment, offering support to other team members.

Customer Service Representative Do you have a passion for helping others and providing exceptional service? Robert Half is seeking a highly motivated Customer Service Representative for an exciting opportunity in the Richfield, MN area. As a Customer Service Representative, you will be responsible for ensuring a positive customer experience by addressing inquiries, resolving issues, and delivering outstanding support in a professional and timely manner.Join a growing team and make a difference by improving the customer experience one interaction at a time! Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and live chat inquiries to assist customers with product or service-related questions and concerns.</li><li>Resolve customer complaints and issues through effective problem-solving and critical thinking skills.</li><li>Deliver accurate information and guidance about products, services, processes, and policies.</li><li>Maintain detailed and accurate records of customer interactions using CRM or other designated software.</li><li>Collaborate with internal teams to ensure resolution of escalated issues.</li><li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li><li>Proactively identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing industry. The ideal candidate is passionate about building solid client-customer relationships and strives to always help others. As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary focus will be to assist customers with inquiries, provide information about the available products/services, and resolve issues to ensure a positive customer experience. Them team is the heartbeat of the company's success, and we are seeking a motivated Customer Service Representative to contribute to their commitment to customer satisfaction. Please call 818-703-8818 to inquire more today.Some responsibilities include:<ul><li>Receiving and placing telephone calls</li><li>Performs full service banking transactions in compliance with legal requirements and bank policies and procedures</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Performs functions including handling cash and other daily transactions.</li><li>Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns</li><li>Maintains currency and coin under prescribed limits</li><li>Adheres to bank security policies and maintains confidentiality of bank records and client information</li></ul>

Customer Service Representative Associate We are offering a contract employment opportunity for a Customer Service Representative Associate in Bronx, New York. The Customer Service Representative Associate will be instrumental in providing front office and authorizations support in a healthcare setting. Responsibilities: · Obtain precertification's authorizations and other referrals as assigned· Meet with patients to discuss billing questions collection TOS and other outstanding balances.· Validate insurance and other billing information.· Presenting data to appropriate parties and partnering to develop resolutions· Ability to take and make patient phone calls and assist client front desk operations

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