2978 results for Customer Service Manager

Customer Service Manager We are seeking a detail-oriented and experienced Customer Service Manager to lead a high-performing customer service team and ensure an outstanding customer experience. This role requires a proactive leader with strong organizational skills, a commitment to service excellence, and the ability to manage order processing and logistics coordination with precision and efficiency. The ideal candidate will be a collaborative team leader who thrives in a fast-paced environment and is passionate about delivering exceptional service and building lasting customer relationships. Responsibilities • Manage the customer service team to maintain high-quality service standards.• Establish and nurture relationships with our valued customers through active and effective communication.• Oversee the seamless operations of order processing and tracking, working closely with scheduling and production teams.• Collaborate with the logistics department to guarantee timely and accurate deliveries.• Professionally handle and resolve any escalated customer inquiries and issues.• Develop and implement customer service policies that enhance team efficiency and customer satisfaction.• Ensure meticulous attention to detail when processing orders, managing inventory, and monitoring production.• Act as a key point of contact between customers, sales teams, and various internal departments to provide an unparalleled customer experience.

Customer Service Manager We are offering a permanent employment opportunity for a Customer Service Manager in Grand Prairie, Texas. In this role, you will be responsible for the management and oversight of our customer service operations. You will lead a team of customer service specialists, manage key accounts, and work to provide exceptional service to our customers. Responsibilities: • Lead a team of customer service specialists, providing guidance, training, and mentorship • Manage key accounts, ensuring customer satisfaction and building strong relationships • Utilize CRM and ERP systems to maintain accurate customer records and monitor customer accounts • Analyze customer data to identify patterns, trends, and areas of opportunity • Develop and implement customer service procedures, policies, and standards • Ensure all customer inquiries are resolved in a timely manner • Take ownership of customer issues and work towards resolution • Foster a detail oriented customer service culture within the team • Utilize Excel and Power BI to compile and analyze reports • Ensure all customer service actions and discussions are accurately documented.

Customer Service Manager We are offering a contract employment opportunity for a Customer Service Manager in North Augusta, South Carolina. Our industry requires a dedicated individual who can manage customer service operations, ensure customer satisfaction, and handle customer inquiries efficiently. Responsibilities: • Oversee the processing of customer credit applications, ensuring accuracy and efficiency• Maintain comprehensive and accurate records of customer credit • Monitor customer accounts and take appropriate action when necessary• Handle customer inquiries, providing timely and effective resolutions• Ensure a detail oriented demeanor and positive attitude in all customer interactions• Work independently and as part of a team in a fast-paced environment• Navigate shifting priorities successfully • Utilize proficiency with Windows and Microsoft Office Suite for various tasks• Manage CRM and ERP solutions for customer service operations• Perform regular auditing and manage billing functions• Handle cash activity and answering inbound calls effectively• Use Avaya CMS and About Time software effectively in daily operations.

Customer service supervisor We are offering an exciting opportunity for a Customer Service Supervisor in Sarasota, Florida. As a part of our team, you will be overseeing a team dedicated to providing outstanding customer service in the manufacturing industry. You will handle customer service for larger accounts, manage your team, and partake in training and client meetings. Responsibilities• Oversee the customer service department and ensure the team delivers high-quality service to customers.• Manage customer service for larger accounts, ensuring their needs are met efficiently.• Train your team to enhance their skills and ensure they are up to date with the latest industry practices.• Attend client meetings to represent the company and interact with clients in person.• Handle growth transitions within the department, aiding in the transition from a small team to a larger one.• Work closely with the sales department to ensure alignment of goals and smooth functioning.• Use Microsoft Excel to maintain and analyze data for better decision making.• Implement strategies for improving customer service processes and procedures.• Maintain a detail oriented and professional demeanor when dealing with in-person customer service.• Foster a positive work environment that encourages teamwork and boosts employee morale. This is a permanent position that will pay up to $70,000 depending upon experience. Please apply to Jane Gearhart if interested!

Client Services Manager Job Posting – Client Services Manager – Wealth Management Industry Our client, a well established Wealth Management firm, in the Twin Cities is seeking a proven Client Services Manager to join their firm. In this position you will be responsible for Compliance, Operational Management, Business Plan development, new employee onboarding, and other location development responsibilities. This position is essentially providing oversite for the firms continued growth. The position requires a series 9/10 or 24 (or the ability to be licensed quickly), 3+ years’ experience in wealth management and a well-rounded background in the industry. Our client offers a compensation package with a base salary $80,000-$110,000 (depending on experience and licensing), excellent benefits and excellent career development opportunities. If you are interested in joining this small family culture firm please contact Douglas Rickart on LinkedIn, call Doug at 612-249-0330 or apply through the link provided.

Customer Service Supervisor We are seeking a dedicated Customer Service Supervisor to join our team in Winston-Salem, North Carolina. In this role, you will be an integral part of our healthcare team, focusing on enhancing the customer experience and ensuring the smooth operation of our customer service department. Responsibilities: • Overseeing the customer service team and enhancing service procedures to improve customer satisfaction. • Handling complex customer service issues and ensuring timely resolution. • Monitoring and analyzing customer service performance metrics to drive improvements. • Coordinating with the team to handle healthcare claims-related inquiries from customers. • Utilizing CRM tools to maintain and update customer records and track interactions. • Implementing strategies to improve quality of service, productivity and profitability. • Collaborating with team members to understand their challenges and identify improvements. • Providing guidance and support to the team, fostering a supportive and cohesive work environment. • Ensuring adherence to company policies and regulations related to customer service. • Leading and motivating the team to meet and exceed their performance goals.

Service Manager Robert Half Talent Solutions is representing a sales and service center in the Tafton, PA area that is seeking a Service Manager. As the Service Manager, you will oversee our service department, ensuring a seamless customer experience and efficient operations. You will lead a team of skilled marine technicians, manage workflow, and maintain the highest standards in boat maintenance and repair services. If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624 Key Responsibilities:<ul><li>Manage daily operations of the service department, ensuring timely and high-quality boat maintenance and repairs.</li><li>Lead, mentor, and train a team of marine technicians and service staff to enhance technical expertise and customer satisfaction.</li><li>Maintain strong customer relationships, addressing service concerns and ensuring a superior customer experience.</li><li>Coordinate with the sales and parts departments to optimize service offerings and inventory management.</li><li>Develop and implement service processes that improve efficiency, profitability, and safety compliance.</li><li>Monitor service department performance, analyze key metrics, and implement strategies to enhance productivity.</li><li>Stay updated on the latest marine industry trends, technologies, and best practices.</li></ul>Benefits:<ul><li>Competitive salary with performance-based incentives.</li><li>Comprehensive benefits package, including health insurance and retirement plans.</li><li>Career growth opportunities within a dynamic and expanding dealership.</li><li>Access to the latest marine technology and training programs.</li></ul>

Customer Support Manager We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures. Responsibilities: • Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction. • Train new team members on our customer service policies and best practices. • Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints. • Regularly review customer interactions for quality assurance and identify areas for improvement. • Keep the team updated on changes to company products and services. • Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals. • Identify and recommend improvements to our customer service procedures to senior management. • Support both internal and external customers as needed. • Ensure all customer inquiries and issues are resolved promptly and professionally. • Monitor team performance and conduct regular quality control to minimize errors. Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.

Customer Service Representative We are offering a contract to permanent employment opportunity for a Customer Service Representative in the Manufacturing industry located in VIRGINIA BEACH, Virginia. In this role, you will handle a variety of tasks related to customer service in line with our company's policies and procedures. Responsibilities: • Respond to inquiries and requests from customers and key accounts regarding our standard products, prices, and services.• Create and manage files and reminders for follow-up actions with customers to ensure an exceptional level of customer service• Support the Customer Service Manager as per necessity• Stay up to date with changes in policies, procedures, and product offerings, ensuring compliance• Determine the optimal freight carrier for routing• Prepare and process quotes, conversion of quotes to orders, and up-sell of products (accessories and parts)• Apply discounts and commissions based on company schedules• Liaise with various teams including Sales, Credit Department, Engineering, Production, and Warehouse on behalf of key accounts and customers• Maintain accurate customer information, including names, addresses, etc.• Enter orders received from customers, reviewing them for price, delivery, payment terms, carrier, freight, billing and shipping address, item description, tax status, and part numbers• Prepare necessary shipping documents• Initiate credit application process for the credit department and handle credit card orders• Process all sales orders and upsell of products (accessories/parts)• Prepare sales returns/credit memos for credit card sales, and issue returned goods authorizations• Communicate order reports to relevant parties• Manage quote log• Communicate with Sales through the company's CRM tool• Participate in standard product training• Provide backup support to reception• Assist the Marketing team with information/Sales leads.

Senior Customer Service Representative We are seeking a highly skilled Senior Customer Service Representative to join our team in St. Paul, MN. This is a 6-month contract-to-hire position offering the opportunity to transition into a permanent role. The ideal candidate will have extensive experience in customer service, excellent problem-solving abilities, and strong communication skills. If you thrive in a fast-paced environment and are passionate about providing outstanding customer support, we encourage you to apply. Key Responsibilities: Serve as a primary point of contact for customers, handling inquiries, resolving issues, and providing solutions promptly and professionally. Process customer orders, returns, and exchanges accurately and efficiently. Maintain detailed and accurate records of customer interactions in the CRM system. Collaborate with internal teams, including sales, logistics, and operations, to ensure seamless customer experiences. Assist in training and mentoring entry level customer service representatives. Monitor and track customer service metrics to ensure service quality and efficiency. Escalate complex customer concerns to management as needed. Stay updated on company products, policies, and industry trends to provide accurate information to customers.

Account Manager We are offering a permanent employment opportunity for an Account Manager to be based in Santa Clara, California. The function of this role lies in managing key accounts, providing excellent customer service, and ensuring smooth operations within the service contracting industry. Responsibilities• Manage the relationship with assigned customers, including handling inquiries, providing quotes, and ensuring effective communication• Work closely with Service Managers to address operational issues and finalize job close-outs• Ensure all job orders are comprehensively verified, including labor, freight, charges, and materials, before project completion• Adhere to customer protocols for documenting refrigerant leaks and gas additions• Generate and coordinate Preventative Maintenance jobs, including drafting service details and scheduling technicians• Take responsibility for scheduling recurring tasks such as Preventative Maintenance, CARBs, leak inspections, and filter changes• Assist in the creation and review of customer contracts, ensuring all details are accurate and up to date• Regularly update after-hours service details and add new customer locations and company details into Service Trade software• Collaborate effectively with the team to support the management of accounts and the delivery of high-quality service to customers.

Client Relationship Advisor - Wealth Management *Please contact Michelle Espejo via LinkedIn or email for additional info and immediate consideration. Our client, a respected SEC-registered RIA managing ~$2 billion in assets, is seeking a Client Service Manager to lead a high-performing team in a collaborative, fast-paced environment. This role offers a comprehensive benefits package, including fully paid healthcare, 401(k) with generous contributions, paid lunches, a gym stipend, and the potential for equity after three years. The firm fosters a culture of innovation, internal growth, and exceptional client service. Responsibilities:<ul><li>Lead and mentor a team of four Client Service professionals</li><li>Oversee transactions, ensuring accuracy and compliance</li><li>Coordinate with custodians and third-party data providers</li><li>Optimize resources and support advisors across locations</li><li>Improve workflows for onboarding, account maintenance, and investments</li></ul>

Customer Service Representative Our client is seeking a proactive and detail-oriented Customer Service Representative to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to hire, fully remote (candidate has to be local to Pittsburgh as hiring manager. resides in Pittsburgh.) Pay is $23-$25, depending on experience. Key Responsibilities:• Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues.• Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction.• Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise.• Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships.• Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights. Company Offers:• Fully remote work flexibility (based in locally in the Pittsburgh area)• Competitive salary and benefits package• Opportunities for professional growth and development with a growing organization

Customer Care Representative Robert Half's Homebuilder client in Dublin, CA is in need of a Customer Care Representative for their new development that is coming soon! ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product.2. Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.3. Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.4. Schedule and supervise subcontractor repairs in homes after delivery to homeowner.5. Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.6. Provide accurate and timely information to Customer Care Manager on progress and scopes of work.7. Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.8. Evaluate subcontractor and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials.9. Participate in emergency on call rotation service schedule.10. Work with Customer Service Manager on special projects as needed.11. Participate and attend department meetings.12. Keep accurate service request logs and documentation of all work performed. Homebuilder/Construction experience is a plus, but not required. If you are interested in this opportunity, submit your resume today!

Customer Care Representative We are offering a long-term temporary opportunity for a Customer Care Representative within the construction industry in Mountain House, California. This role involves managing customer relations, coordinating with construction staff, and overseeing the completion of tasks related to new home developments. Responsibilities: • Supervise the repair tasks performed by subcontractors post handover of the homes to homeowners.• Conduct thorough checks of homes, creating a detailed list of tasks for construction prior to delivering the home to the customer.• Manage the operation of walk-through repairs in coordination with construction staff and contractors, ensuring completion within a stipulated timeframe.• Schedule home inspections with homeowners, evaluate routine warranty claims and ensure all service requests are completed within a given period.• Provide timely and accurate updates to the Customer Care Manager regarding progress and scopes of work.• Maintain a positive relationship with homeowners by providing detail oriented, timely, and services.• Evaluate the performance of subcontractors and the quality of materials used, updating the Customer Service Manager accordingly.• Participate in the emergency on-call rotation service schedule.• Work cooperatively with the Customer Service Manager on special projects as needed.• Attend and participate in department meetings regularly.• Maintain meticulous service request logs and documentation of all work performed. Please call 209.279.5269 for immediate consideration

Sr. Customer Service Representative Robert Half Lexington is hiring for a contract-to-permanent employment opportunity for a Sr. Customer Service Representative in the hospitality industry, located in Lexington, Kentucky, 40513. As a Sr. Customer Service Representative, you will primarily be tasked with researching and securing hotel accommodations for extended stays, while maintaining strong relationships with hotel contacts and ensuring effective communication. There is also a negotiation aspect to this Sr. Customer Service Representative role, where the employee will provide high level customer service while handling rate negotiations. Prior customer service/call center experience is a must, prior sales experience in a call center environment is also preferred. This opening is for a 10am-7pm Thursday to Monday schedule, to ensure clients in various time zones have skilled CSRs available. Apply today to be considered! Responsibilities:• Research and secure hotel options for extended stays, ensuring they align with client guidelines and needs.• Negotiate with hotels to secure the best possible rates, overcoming any obstacles that may arise.• Maintain strong relationships with hotel contacts, effectively communicating with them to ensure consistency with policies.• Handle reservation requests, striving to fulfill customer needs and ensure satisfaction.• Identify and resolve any issues that may arise with clients and hotels on a daily basis.• Meet or exceed all client deadlines, demonstrating a results-driven approach.• Consult with clients to help them choose the hotel option that best fits their needs.• Collaborate with Account Management teams to ensure network consolidation for clients.• Attend all scheduled trainings, meetings, or other events as assigned.• Utilize your knowledge of the hotel industry and regional markets to identify trends and opportunities for client savings.

Customer Service Representative We are seeking a Customer Support Specialist to join our client's team in the Chemicals Manufacturing industry. As a Customer Support Specialist, you will be the primary contact for customer inquiries and will be expected to maintain a high level of customer satisfaction and service. This role offers a contract to permanent employment opportunity and involves handling various tasks related to customer service and account management. Responsibilities: • Provide excellent customer service by responding to and resolving customer inquiries in a timely and detail oriented manner. • Engage in full-service client transactions in accordance with company standards, policies, and procedures. • Utilize advanced Microsoft Office skills and multiple computer systems and applications to find information and resolve issues. • Manage customer accounts, including handling cash and other daily transactions. • Process complex transactions and conduct extensive research to address complex customer inquiries. • Listen attentively to customer cues to actively solve problems with grace and integrity. • Use Cloud Technologies, CRM, and Database tools to maintain accurate customer records and ensure customer satisfaction. • Interact effectively with internal and external partners and clients/customers. • Leverage skills in Microsoft Excel and other tools to perform duties efficiently. • Contribute to the success of the team by improving and delivering personalized service based on individual customer needs.

Sr. Customer Service Representative We are offering a permanent employment opportunity for a Sr. Customer Service Representative in the manufacturing industry in Northern Kentucky. You will be accountable for managing customer accounts, ensuring client satisfaction, coordinating with internal teams, and performing administrative tasks. Responsibilities: • Coordinate with internal teams, including production, logistics, and sales, to meet customer expectations and deadlines• Act as the main point of contact for assigned customers, resolving their issues and providing them with product and service information• Process customer orders, including quoting, entering orders into ERP systems, confirming delivery schedules, and tracking shipments• Enhance client relationships and grow customer accounts by understanding their needs and identifying opportunities for upselling and cross-selling• Ensure accuracy and currentness of client records by managing them using CRM or ERP software• Address client satisfaction issues promptly to ensure retention and provide internal teams with insights about customer feedback to improve operations and client service delivery• Prepare necessary documentation, such as reports, invoices, purchase orders• Handle account setup and billing functions, ensuring accuracy and efficiency• Leverage computer programs and Microsoft Office Suites for efficient task management• Use advanced Microsoft Excel skills for data management and analysis.

Project Manager We are offering a long term contract employment opportunity for a Project Manager located in New Gloucester, Maine. Given the nature of the role, the successful candidate will be expected to manage projects, prioritize tasks, and maintain an elevated level of customer service. Responsibilities: • Leading and managing projects within the biotech and pharmaceutical industry • Providing superior customer service and handling customer inquiries • Prioritizing tasks and projects to ensure timely completion • Monitoring customer accounts and taking appropriate action when necessary • Processing and maintaining accurate customer credit applications and records • Supervising and managing a team to ensure a high level of customer service • Utilizing communication skills to effectively interact with team members and customers • Leveraging database skills to maintain and manage customer information effectively.

Leasing Manager We are offering a short term contract employment opportunity for a Leasing Manager in the Housing industry. Located in Baltimore, Maryland, you will be joining our team in a fast-paced environment, supervising a team of approximately 13 staff members. Responsibilities:• Oversee the leasing process for new voucher holders from our waiting list and families that are moving.• Monitor staff productivity to ensure efficient operation of the office.• Maintain excellent customer service standards to ensure a positive experience for all clients.• Utilize CRM tools for accurate record keeping and data management.• Respond promptly to inbound calls and inquiries from customers.• Use Yardi Property Management software to streamline property management tasks.• Ensure compliance with Fair Housing Law in all operations.• Manage Housing Choice Voucher and Low Income Tax Credit Housing (LITCH) programs.• Oversee the operations of the Transitional Housing program

Property Manager Robert Half is working with an affordable housing company that specializes in the acquisition, development, and management of income-restricted properties. We are currently looking for a highly skilled and knowledgeable Property Manager on a contract basis with a deep understanding of affordable housing, tax credits, and property management. This role is designed for someone who can ensure the effective operation of our properties.Responsibilities:· Oversee the daily operations of affordable housing properties, ensuring compliance with company policies, procedures, and standards.· Apply a sound understanding of Low-Income Housing Tax Credit (LIHTC) regulations to ensure compliance.· Conduct property inspections to ascertain the condition of the property and to verify compliance with health and safety regulations.· Coordinate leasing activities, monitor lease renewals, track vacancies, and market units to achieve maximum occupancy.· Prepare and manage budgets and financial reports, and optimize the cost-effectiveness of operations.· Work closely with tenants, responding professionally to their needs and resolving issues.· Coordinate maintenance and repair work with vendors and ensure all tasks are performed according to set standards.· Promote a positive living environment for tenants by enforcing property rules and regulations.· Prepare reports for management regarding property performance and compliance with tax credit regulations.· Stay updated on changes in local, state, and federal housing laws and regulations, including tax credit requirements.

Client Services Support II Responsibilities:• Provide consistent and high-quality IT support to customers, both onsite and remotely.• Engage in MAC support, as well as PC and some infrastructure support.• Address customer inquiries and resolve any technical issues they may be experiencing.• Demonstrate strong understanding and ability to troubleshoot O365 Office, Teams, Teams Rooms, and other products.• Maintain an organized and accurate record of customer credit applications and transactions.• Contribute to, share knowledge, and provide feedback to update existing processes to streamline support as per business requirements.• Deliver White Glove Support for Executive members of the client base as needed.• Ensure accurate physical inventory of company IT equipment and mobile devices.• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.• Exhibit strong operational understanding of Office Suite and Teams, and provide support for large conference rooms/meetings.

Client Support Specialist Robert Half is partnering with a St. Paul, Minnesota based client who is in search of a Client Support Specialist to join their team on an interim basis for 3+ months. This role will be responsible for fulfilling a hybrid schedule, 2 days in office and 3 days from home. You will play a key role in handling both inbound and outbound calls, resolving service issues and responding to ticket requests for system issues. Responsibilities:• Provide exceptional customer service via phone and email correspondence• Accurately respond to customer requests, such as setting up new users and terming access for users who no longer work for the organization• Provide status updates to newly referred customers• Assist with customer onboarding, including support for new clients• Respond promptly to password reset tickets and other support requests• Identify trends in call and ticket data to improve customer support strategies• Demonstrate proficiency in Microsoft Excel for data entry and record keeping• Communicate effectively with team members to ensure customer satisfaction• Maintain a high level of professionalism and confidentiality at all times.

Contact Center Assistant Manager We are offering a contract to permanent employment opportunity for a Contact Center Assistant Manager in Newark, California. This role is within the healthcare industry, and the Contact Center Assistant Manager will oversee the daily operations of our non-patient scheduling teams. The successful candidate will be responsible for ensuring quality service management, staff performance, process improvement, and regulatory compliance. Responsibilities • Oversee the daily operations of non-patient scheduling teams and ensure that systems and staff meet call center standards.• Train, select, and permanent staff while maintaining patient and employee confidentiality.• Monitor the quality of staff interactions and ensure excellent customer service, holding staff accountable for engaging customers courteously and helpfully.• Leverage new technologies and optimize operations to meet business needs and ensure a high level of service.• Plan, organize, direct, manage, and evaluate the work of staff and functions in the Contact Center.• Maintain cooperative and productive working relationships with medical, nursing, detail oriented, and clinic staff, regulatory agencies, customers, and others.• Plan, develop, implement, and revise policies, procedures, and standards in the Contact Center.• Conduct effective budget planning, including cost and volume projections, control cost, manage revenue, and provide insightful variance analysis and effective corrective action as needed.• Coordinate and integrate services within the practice area and with other practice areas and departments.• Monitor and evaluate the efficiency and effectiveness of service delivery methods and standards in the Contact Center and implement initiatives to improve and enhance performance and services.

Customer Service Support Lv1 We are offering a permanent employment opportunity for a Customer Service Support in WICHITA, Kansas, United States. In this role, you will be instrumental in managing customer relations, facilitating order management processes, and providing administrative support. Responsibilities: • Accurately process customer credit applications as part of our commitment to superior customer service.• Maintain precise records of customer credit, ensuring all data is up-to-date and accurate.• Resolve administrative or clerical process issues that follow pre-established procedures related to order confirmation processing and fulfillment.• Support the creation of order-related documents as outlined in our established processes.• Assist in identifying potential roadblocks in the order management process and collaborate with other teams to enact corrective actions.• Keep internal stakeholders informed about order status and any potential issues.• Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision, escalating more complex issues to the appropriate personnel.• Enable seamless customer experience by ensuring alignment of customer orders, credit contract pricing, stock allocation, and transportation availability.• Support customer-facing customer service representatives by providing necessary information for order completion.

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