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Position: Help Desk Technician -- Direct Hire Permanent
Location: Des Moines, IA -- Hybrid
Salary: up to $65,000 base plus excellent benefits

*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***

Help Desk Technician – Healthcare Provider
Are you ready to make a difference in the healthcare industry while growing your career in IT support? A leading healthcare provider is expanding its IT team and is seeking a Help Desk Technician to manage Tier 1 and Tier 2 support tickets while delivering top-notch customer service in a fast-paced, Microsoft-focused environment.
Key Responsibilities:
• Diagnose and resolve technical issues related to Microsoft Office 365, Active Directory, and Windows-based tools.
• Manage incoming support requests in a ticketing system, ensuring timely and accurate resolutions.
• Provide exceptional customer service to end-users, including remote and onsite support.
• Troubleshoot system and application errors or inefficiencies with a self-directed and adaptable approach.
• Collaborate with IT teams to streamline processes and optimize user experiences.
What We’re Looking For:
• Proven experience in Help Desk Tier 1 and Tier 2 support roles.
• Strong working knowledge of Microsoft environments, including Office 365 and Active Directory.
• Skilled in troubleshooting hardware/software issues within a ticket-based workflow.
• Exceptional communication and customer service skills.
• Self-motivated, adaptable, and capable of working independently in a dynamic setting.

*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***

Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, MS Office 365

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

1220 results for Help Desk Technician Ii

Help Desk Analyst II Position: Help Desk Technician -- Direct Hire Permanent Location: Des Moines, IA -- Hybrid Salary: up to $65,000 base plus excellent benefits *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** Help Desk Technician – Healthcare Provider Are you ready to make a difference in the healthcare industry while growing your career in IT support? A leading healthcare provider is expanding its IT team and is seeking a Help Desk Technician to manage Tier 1 and Tier 2 support tickets while delivering top-notch customer service in a fast-paced, Microsoft-focused environment. Key Responsibilities: • Diagnose and resolve technical issues related to Microsoft Office 365, Active Directory, and Windows-based tools. • Manage incoming support requests in a ticketing system, ensuring timely and accurate resolutions. • Provide exceptional customer service to end-users, including remote and onsite support. • Troubleshoot system and application errors or inefficiencies with a self-directed and adaptable approach. • Collaborate with IT teams to streamline processes and optimize user experiences. What We’re Looking For: • Proven experience in Help Desk Tier 1 and Tier 2 support roles. • Strong working knowledge of Microsoft environments, including Office 365 and Active Directory. • Skilled in troubleshooting hardware/software issues within a ticket-based workflow. • Exceptional communication and customer service skills. • Self-motivated, adaptable, and capable of working independently in a dynamic setting. *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***

IT Help Desk Technician (Level 1 & 2) Are you passionate about solving IT challenges and delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make an immediate impact? If so, we have the perfect opportunity for you!We are looking for a Help Desk Technician (Level 1 & 2) to join a growing IT consulting team. This Direct Hire/Permanent Placement role is perfect for a go-getter who loves tackling technical issues, working directly with clients, and growing their IT career. What You’ll Do:<ul><li>Handle Level 1 & Level 2 tickets, troubleshooting a wide range of IT issues for clients.</li><li>Deliver an outstanding customer experience, ensuring timely and professional support.</li><li>Work with a variety of technologies, from desktops and networking to cloud-based solutions.</li><li>Collaborate with senior engineers and escalate issues when necessary.</li><li>Learn and grow in a supportive environment with long-term career potential.</li></ul>

Desktop Support Analyst Tier II Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company. Key Responsibilities:<ol><li>Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li>Ticket Resolution: Manage escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li>User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li>Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li>Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li>Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li>Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol>

Help Desk II Support We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technician to a great team. The ideal candidate will be passionate about delivering outstanding technical support and have a strong understanding of customer service best practices. This position is critical in providing second-level support for our library clients, troubleshooting complex technical issues, and maintaining a high level of client satisfaction. If you have a strong technical background, proactive, empathetic, and able to build positive client relationships I want to hear from you. Responsibilities:• Installation of multilayered solutions with precision and accuracy.• Collaboration and communication with international teams to ensure the successful execution of tasks.• Troubleshooting technical issues, ensuring swift and efficient problem resolution.• Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills.• Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed.• Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions.• Assisting field technicians, providing troubleshooting support for all products.• Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels.

Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Responsibilities: • Handle an average of 10 customer tickets per day• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues• Collaborate with Managed Service Providers (MSP) for escalated issues• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft• Use Active Directory to manage user accounts and access controls• Assist with the configuration and management of Apple Devices and Computer Hardware• Carry out deployment tasks as necessary• Leverage skills in Configuration Management to ensure systems are running optimally

IT Technician II We are offering a full time employment opportunity for an IT Technician II in Charleston, South Carolina. As a crucial member of our team, you will be tasked with complex technical issues that require advanced troubleshooting and problem-solving skills. You will also be responsible for server administration, network configuration, and project delivery in the IT industry. Responsibilities• Apply advanced problem-solving capacities to resolve intricate technical challenges• Oversee server management, administration, and configuration tasks across Windows Server and Linux platforms• Utilize proficiency in virtualization technologies such as VMware and Hyper-V• Manage network configurations including routers, switches, and firewalls• Demonstrate working knowledge of cloud services including AWS, Azure, Azure Virtual Desktop, and Google Cloud• Handle escalated issues from entry level technicians and provide effective solutions• Engage in project scoping and design, ensuring successful delivery of complex projects• Train and mentor entry level technicians, fostering a collaborative and knowledgeable team environment• Leverage strong organizational skills for efficient workflow and project management• Maintain relationships and negotiate with vendors, utilizing vendor management experience.

Help Desk Analyst II Cisco Helpdesk Technician Our client in Maine is looking to add a 100% remote Cisco helpdesk technician to their team. Candidates interested must have 3+ years of experience working with Cisco phone systems, Cisco Call centers, WebEx calling and establishing contacts. Candidates in Hawaii or on the West coast are highly desirable.

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Wilmington, Delaware. This role involves a broad range of tasks, including technical support for end users, administration and support of Office 365, and troubleshooting and configuration of hardware. Your role will be essential in maintaining the smooth operation of our IT systems. Responsibilities: • Analyze and resolve technical issues, ensuring customer satisfaction • Administer and support Office 365, including user management and exchange management • Troubleshoot and configure hardware such as printers and laptops • Manage and troubleshoot technologies including Solarwinds, Kaseya RMM, and O365 • Support Windows 10 and 11, including basic to advanced troubleshooting • Provide mobile device support, including iOS troubleshooting and hardware troubleshooting • Manage Azure support, including files and VPN • Participate in client-facing activities with detail-oriented approach • Develop and implement sustainable and manageable solutions • Contribute to the helpdesk team, working both independently and collaboratively • Maintain a strong attention to detail and excellent organizational and problem-solving skills • Demonstrate a commitment to continuous personal and detail-oriented growth and lifelong learning • Execute and thrive in stressful situations.

Help Desk Analyst II We are offering a contract for a Help Desk Analyst II position located in Daytona Beach, Florida, United States. As a Help Desk Analyst II, your focus will be on providing top-notch technical support to users of various devices such as desktop computers, laptops, tablets, and smartphones. Your role will involve a range of tasks, from troubleshooting hardware and software issues to acting as an escalation point for complex inquiries. Responsibilities • Troubleshoot and resolve issues related to end-user computer systems, applications, and network connections • Conduct high-level technical research on hardware, software, network connectivity, and applications for end-users • Evaluate and recommend specialized third-party application solutions based on user needs and research • Mentor and provide support to other Support Desk Technicians • Serve as an advisor to user agencies, offering insights on current and future end-user needs • Manage multiple computer projects, ensuring efficient resource allocation and successful implementation • Maintain contact with vendors to report and resolve technical issues • Utilize software tools or develop scripts to automate tasks and gather information • Oversee internal assets, ensuring accurate inventory records are maintained • Monitor and update existing systems, review and upgrade systems based on capacity needs and growth requirements • Test all implementations, updates, and upgrades of end-user hardware and software systems to ensure functionality meets design requirements • Develop user documentation and provide ongoing operational support to end-user computer systems • Analyze recurring desktop hardware and software user calls and develop solutions to reduce or eliminate these problems • Automate frequently performed tasks where possible • Develop and implement training procedures and documentation for end-users.

Help Desk Analyst II We are offering a long term contract employment opportunity for a Help Desk Analyst II in our Detail Oriented Services team based in Woburn, Massachusetts. As a Help Desk Analyst II, you will provide accurate and courteous support to our internal customers. Your responsibilities will include systematically answering phone calls, responding to emails, conducting online chats, and providing face-to-face desk-side support. You will also be responsible for using technical troubleshooting skills to resolve technical incidents, requests, and problems. Responsibilities: • Offer clear and prompt technical support to internal customers, both online and face-to-face • Utilize technical troubleshooting skills to effectively solve technical incidents, requests, and problems • Handle phone calls and voicemails professionally and efficiently • Respond to emails in a timely manner, ensuring accurate and courteous communication • Document each customer interaction in detail, working within various computer applications • Contribute to a work environment focused on continuously improving the overall success of the department • Manage and maintain accurate customer credit records • Process customer credit applications with accuracy and efficiency • Monitor customer accounts and take appropriate action when necessary • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to aid in your responsibilities.

Help Desk Analyst II We are seeking a Help Desk Analyst II to join our team located in Rochester Hills, Michigan. As a Help Desk Analyst II, you'll play a crucial role in providing end-user support, managing hardware and software issues, as well as handling network troubleshooting tasks. This role offers a contract to permanent employment opportunity. Responsibilities: • Provide top-tier help desk and end-user support, ensuring efficient resolution of all queries. • Conduct basic troubleshooting for Windows operating systems to maintain smooth operation. • Manage password reset tasks for both Windows and IBM series systems. • Monitor the distribution center to ensure all systems are functioning optimally. • Handle deployments and configuration management tasks efficiently. • Facilitate the migration of our email server to cloud technologies, ensuring minimal disruption to services. • Address hardware and software connectivity issues promptly and effectively. • Utilize knowledge of Cisco Technologies and Active Directory in daily tasks. • Carry out basic network troubleshooting to maintain network stability and performance.

Help Desk Analyst II We are offering a permanent employment opportunity for a diligent Help Desk Analyst II in the bustling city of Jacksonville, Florida. As an integral part of our team, you will mainly focus on providing technical support, addressing and resolving issues, and managing user accounts across various IT platforms. You will also be expected to perform system updates and work closely with senior staff members when necessary. Responsibilities: • Effectively monitor and respond to helpdesk emails, phone calls, and ticketing system requests, working closely with associates to troubleshoot, document, and propose potential solutions. • Handle incidents and service requests by leveraging your technical skills, IT resources, and standard documentation. • Investigate, diagnose, document, and resolve technical issues related to Windows Operating Systems, Office 365 applications, engineering production applications, collaboration systems, and basic networking technologies. • Administer user accounts on several IT platforms, ensuring seamless user experience. • Conduct configuration changes, updates, and system or application upgrades as directed. • Deploy, set up, and provide support for desktops, laptops, VoIP, Unified Communication, Video Conferencing, and other technologies to Associates. • Participate in off-hours On-Call rotation to provide continuous support. • Undertake other relevant duties and projects as assigned to ensure smooth operations. • Occasionally travel to support offices within the region.

Help Desk Analyst II We are on the lookout for a Help Desk Analyst II to join our team in the healthcare and social assistance industry, based in Dublin, Ohio. As a Help Desk Analyst II, your role will mainly involve managing customer support requests, updating systems, and providing essential troubleshooting. You will also be tasked with managing security badges, conducting basic support tasks, and tracking IT assets to ensure optimal operational efficiency. Responsibilities • Efficiently manage and respond to user requests in the ticket queue • Maintain and update request categories within the ticketing tool and manage permissions • Perform updates to support automation and improve system workflows under supervision • Conduct account updates, password changes, and organizational unit assignments in active directory • Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory • Escalate issues to administrators with Tier 3 or supervisor approval when necessary • Administer security badges and accounts in the Access Control system • Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes • Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals • Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software • Manage vendor account setups for VPN access when needed • Oversee and track IT assets within the ticketing tool to ensure accurate inventory and resource allocation.

Help Desk Analyst II We are recruiting for a Help Desk Analyst II to join our team in Nashville, Tennessee. This role is crucial to our team as it requires managing vendors, handling physical tasks, and providing excellent customer service. This permanent opportunity will involve providing remote IT support, maintaining hardware, and communicating effectively with both team members and clients. Responsibilities: • Manage relationships with vendors such as HP, Phone, and printer partners • Handle physical tasks, including moving office supplies and hardware redeployment • Provide excellent customer service, with a focus on supporting executives • Document all incidents, problems, and requests in the company ticketing system (ServiceNow) with a focus on SLA’s, documentation, and customer satisfaction • Provide phone support and coverage for inbound support calls to the Service Desk, including remote support for desktops, notebooks, and mobile devices • Communicate effectively with peers to identify and resolve problems in the environment • Provide training to customers on best practices for technology usage • Support and troubleshoot Apple and Windows computer systems, all popular mobile platforms like iOS and Android, and the current versions of Microsoft Office • Manage VIP incidents and requests to ensure technologies, such as Wi-Fi, iPhones, iPads, computers are synced and working fine • Provide ownership for assigned product groups and/or service areas for the Global Service Desk, including the design, development, documentation, analysis, creation, testing, and modification of computer systems and or services

Help Desk Analyst II We are in the search for a Help Desk Analyst II to be part of our team in the healthcare industry, based in Dublin, Ohio. As a Help Desk Analyst II, you will be crucial in managing operational efficiency and providing a seamless technology experience for our team members. This role involves managing requests, troubleshooting key systems, and supporting end-user needs in an effort to minimize downtime and enhance productivity. Responsibilities: • Efficiently respond to and manage user requests in the ticket queue • Maintain, update, and manage permissions within the request categories in the ticketing tool • Support updates to automation under supervision to optimize system workflows • Perform account updates, password changes, and organizational unit assignments in Active Directory • Manage user account creation, deactivation, termination, and group memberships in Active Directory • Escalate issues to administrators or supervisors as needed • Oversee security badges and account management within the Access Control system • Conduct basic troubleshooting tasks, including account setup, deactivation, and user account modifications • Provide troubleshooting for communication platforms and escalate to administrators when necessary • Manage VPN/workstation connectivity issues and support the installation of VPN software • Oversee vendor account setups for VPN access • Ensure accurate inventory and resource allocation through IT asset management within the ticketing tool • Perform additional duties as assigned

Help Desk Analyst II We are offering a short term contract employment opportunity for a Help Desk Analyst II in the Healthcare, Hospitals, and Social Assistance industry, located in DUBLIN, Ohio. The successful candidate will play a key role in managing incoming requests, overseeing security badge management, and providing basic troubleshooting for various systems. Responsibilities: • Oversee the management and prioritization of incoming requests via a ticketing tool to ensure prompt responses and resolutions. • Conduct basic Active Directory tasks such as updating account information, changing passwords, assigning users to the appropriate organizational units, and managing group memberships. • Manage security badge administration through access control platforms, ensuring compliance with established protocols. • Provide essential troubleshooting for phone systems to maintain uninterrupted communication. • Resolve basic issues relating to communication platforms for end users. • Troubleshoot conference room equipment and provide necessary end-user training to facilitate smooth meeting experiences. • Assist with VPN troubleshooting and perform installation/setup of VPN software for users when necessary. • Undertake additional job duties as assigned by the team lead. • Utilize knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments in daily tasks.

Help Desk Technician I We are currently seeking a Help Desk Technician I to join our team. This role offers a contract to permanent employment opportunity within the tech industry. As a Help Desk Technician I, you will be the initial point of contact for technical support, providing excellent customer service while diagnosing and resolving hardware and software issues. Responsibilities:• Serve as the first contact for users seeking technical assistance over calls, emails, or tickets. • Troubleshoot basic hardware and software problems, including issues related to operating systems, applications, and network connectivity.• Document user issues accurately and track these issues using the help desk ticketing system.• Collaborate with team members to enhance support processes and improve customer satisfaction.• Stay abreast of new technologies and industry best practices to provide effective support.• Handle the escalation of complex technical issues to Level Two Support or other relevant teams as necessary.• Assist in the configuration, installation, and setup of computer systems and peripherals.• Maintain and update the asset inventory regularly.• Provide user training and support on various software applications and tools, including Office 365, TCP/IP, Active Directory, and Azure.• Contribute to a knowledge base of frequently asked questions and solutions.

Service Desk Technician We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Key Responsibilities:<ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul>

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team in the Defense Service industry based in San Antonio, Texas. In this role, you will be tasked with the responsibility of handling escalated support tickets, offering expert-level support for Microsoft Office 365 applications, and managing endpoint security. This role also involves the administration and troubleshooting of Barracuda security solutions, diagnosing complex hardware and software issues, and providing both remote and on-site support to end-users. Responsibilities: • Handle and resolve escalated support tickets within established guidelines, making use of the ConnectWise ticketing system for tracking and documentation. • Offer expert-level support for various Microsoft Office 365 applications, including but not limited to email, Teams, and related services. • Administer and troubleshoot Barracuda security solutions, including email filtering and network security devices. • Oversee and maintain endpoint security using SentinelOne, encompassing threat detection, analysis, and remediation. • Diagnose and resolve complex hardware and software issues, escalating to Level 3 support as necessary. • Provide remote and on-site support to end-users, ensuring a high level of customer satisfaction. • Document troubleshooting steps and solutions in the knowledge base to improve efficiency and reduce future incidents.

Help Desk Analyst III Job Summary: The Help Desk Analyst III serves as a senior member of the IT support team, responsible for resolving complex technical issues, mentoring entry level analysts, and ensuring efficient IT operations. This role involves troubleshooting hardware and software problems, managing escalations, and implementing IT solutions to improve service delivery. Key Responsibilities: Provide advanced technical support for hardware, software, network, and security-related issues. Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems. Analyze and diagnose recurring technical issues, recommending long-term solutions. Manage and maintain IT systems, including user accounts, permissions, and security policies. Document technical solutions and contribute to the knowledge base for IT support staff. Assist in training and mentoring entry level help desk analysts. Collaborate with IT teams to implement new technologies and system improvements. Ensure compliance with company policies, security standards, and IT best practices. Monitor and manage ticket queues, ensuring timely resolution of service requests. Provide remote and on-site support to end-users as needed.

Help Desk Technician We are offering a long term contract employment opportunity for a Help Desk Technician in the high tech engineering industry, based in AMES, Iowa. As a Help Desk Technician, you will be responsible for handling customer queries, maintaining system networks, and ensuring smooth operation of technical equipment. Responsibilities: • Efficiently troubleshoot network issues and ensure connectivity • Handle high-volume data entry tasks with accuracy • Utilize ticketing system to manage and resolve customer queries • Provide superior customer service by addressing customer issues promptly • Collaborate in a team environment to enhance the quality of service • Contribute to maintaining accurate customer credit records • Assist in setting up routers and other network hardware • Actively participate in enhancing the functionality of various Windows Environments • Use problem-solving skills to handle complex technical issues • Monitor customer accounts and take necessary action when required.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hartford County, Connecticut. This role operates within the tech industry, providing crucial assistance to our team and clients. As a Help Desk Analyst, you will be at the forefront of our operations, managing and resolving various technical issues. Responsibilities:• Addressing user tickets regarding hardware, software, and networking• Walking customers through installing applications and computer peripherals• Assisting with navigating around application menus• Utilize your knowledge of Android Development to troubleshoot and solve issues• Guiding users with simple, step-by-step instructions• Conducting remote troubleshooting• Test alternative pathways until you resolve an issue• Customize desktop applications to meet user needs• Record technical issues and solutions in logs• Direct unresolved issues to the next level of support personnel• Follow up with clients to ensure their systems are functional• Report customer feedback and potential product requests• Help create technical documentation and manuals.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Help Desk Analyst I We are offering a permanent employment opportunity for a Help Desk Analyst I in Woodbridge, New Jersey. In the IT industry, you will provide critical technical assistance, including support for logins, passwords, and general Windows issues. Key responsibilities: • Provide primary support for IT-related user and system issues, including phone support and technical installations. • Handle tasks related to distributed computer services. • Utilize your knowledge of Active Directory and Windows to troubleshoot and resolve issues. • Maintain a customer service mindset and helpful personality throughout all interactions. • Manage service desk tickets efficiently and effectively. • Ensure the smooth operation of Windows 10 and promptly address any problems. • Utilize Active Directory, DNS, WINS, and DHCP to support computer operations and networks. • Perform break-fix tasks as necessary to keep systems running smoothly. • Apply your technical aptitude and initiative to continually improve our IT support services.

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Technology Doesn't Change the World, People Do.®

1220 results for Help Desk Technician Ii

Technology Doesn't Change the World, People Do.^®