428 results for Medical Receptionist

Medical Receptionist We are offering a permanent employment opportunity in the healthcare industry for a Medical Receptionist. Our location is in Pomona, California, and you will be a crucial part of our team, focusing on patient services and ensuring smooth operations in the front office of our mental health practice. Responsibilities: • Greet patients and visitors in person, providing them with necessary assistance and guiding them through the registration process. • Accurately schedule patient appointments, ensuring all details are accounted for. • Communicate with patients to confirm appointments and provide them with any necessary preparation instructions. • Handle medical records duties which include filing and responding to records requests. • Uphold patients' rights by maintaining confidentiality of their information, following HIPAA laws. • Regularly update and maintain patient medical records. • Oversee office inventory management by monitoring stock levels, forecasting required supplies, and placing orders as needed. • Efficiently manage multiline telephone system, take detailed messages, and direct calls to the appropriate staff members.

Medical Receptionist We are offering a short term contract employment opportunity for a Receptionist in Jacksonville, Florida. This role primarily functions within the Customer Service industry and involves a significant amount of interaction with clients. As a Receptionist, you will play a crucial role in managing the front desk operations, ensuring smooth communication, and providing superior customer service to our clients. Responsibilities: • Handle phone calls and direct them to the appropriate department or individual • Welcome guests as they arrive and assist them in navigating the premises • Schedule and confirm appointments to optimize client satisfaction and office efficiency • Maintain accurate data entry and update customer records as required • Use Microsoft Office software to manage emails and other correspondence • Assist patients to and from their vehicles, ensuring their comfort and safety • Assist in the management of customer inquiries and complaints, providing prompt and efficient solutions • Utilize your interpersonal skills to create a friendly, welcoming environment for all visitors • Organize files to ensure easy retrieval and efficient office operations • Maintain a detail-oriented appearance and adhere to dress code policies.

Medical Receptionist Are you a detail-oriented and patient-focused professional with excellent organizational and communication skills? Robert Half is seeking a Medical Receptionist for a dynamic organization in the healthcare industry. In this hybrid onsite role, you will play a critical part in ensuring the smooth operation of a medical office by providing exceptional front-desk service and administrative support to patients, providers, and staff. Key Responsibilities:<ul><li>Front Desk Operations: Greet and assist patients and visitors in a professional, courteous manner. Manage check-in and check-out processes, schedule appointments, and provide general information about the practice.</li><li>Medical Records Handling: Maintain and update electronic medical records (EMRs), ensuring data accuracy and confidentiality. Experience with systems such as Epic or Cerner preferred.</li><li>Phone and Communication Management: Answer incoming phone calls promptly, direct calls to appropriate staff, and respond to inquiries regarding appointments, medical procedures, or billing.</li><li>Insurance Verification: Verify patient insurance coverage and eligibility prior to appointments, advising on any necessary forms or co-payments.</li><li>Billing Support: Collect patient payments, prepare and issue receipts, and provide basic billing-related guidance.</li><li>Collaboration with Staff: Work closely with medical office administrators, medical billers, doctors, and nurses to ensure seamless scheduling and workflow within the clinic or hospital setting.</li><li>Customer Service: Ensure patients feel welcome and valued by creating a positive and professional experience during all interactions.</li><li>Maintain Office Environment: Keep the reception area clean, organized, and stocked with necessary forms and materials.</li></ul>

Medical Receptionist A client of ours in the Medical industry is looking to hire a front desk receptionist! In this role you will be responsible for checking in/out patients at the front desk. Greeting incoming visitors, scheduling patients for future appointments, routing incoming calls to the correct person/department etc. Responsibilities <ul><li>Checking in and checking out patients</li><li>Answering phones</li><li>Scheduling appointments for audiology and speech pathology</li><li>Registering patients in the system</li><li>Verifying insurance information</li><li>Contacting patients to confirm appointments</li><li>Entering referrals into the system</li><li>Creating charts and files for future appointments</li><li>Taking payments, co-pay, deductibles, and due balances</li><li>Sending out referrals that come to us - making sure they have the referral in place and calling the patients to schedule the appointments</li></ul>

Medical Receptionist Robert Half is seeking a Medical Receptionist to join one of our trusted healthcare clients. This is a fantastic opportunity to use your expertise in patient interaction and administrative tasks to contribute to a supportive and dynamic medical team. Key Responsibilities:<ul><li>Greet patients, visitors, and healthcare personnel, providing a warm and professional first point of contact.</li><li>Answer and direct phone calls, manage inquiries, and schedule patient appointments.</li><li>Facilitate check-in and check-out processes, including collecting patient forms and insurance information.</li><li>Maintain patient records in electronic medical record systems (e.g., Cerner, Epic) and ensure confidentiality.</li><li>Assist with billing inquiries, insurance verification, and other administrative support tasks.</li><li>Manage office supplies inventory and general office organization to ensure smooth operations.</li></ul>

Medical Receptionist Are you a caring and compassionate individual who enjoys helping others? Robert Half is looking for dynamic Medical Receptionists with healthcare specific experience to assist our clients in the area. These important care positions frequently become available and we’re looking for vibrant individuals to grow our talent pool. The ideal Medical Receptionist will have experience working in a community health center and have medical insurance knowledge. The Medical Receptionist will enter and review referrals and prior authorization requests, including researching and obtaining additional information as necessary or returning to sender, per standard policies and procedures. The Patient Access Specialist will also review claims for appropriate billing and correct payment, identify and route claims for advanced or clinical review, and assist in providing coordinated care.

Medical Receptionist We are seeking a friendly and organized contract Medical Receptionist to join our healthcare team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while maintaining efficient administrative operations. This role requires strong communication skills, attention to detail, and the ability to handle a fast-paced medical office environment. Key Responsibilities:<ul><li>Patient Interaction: Greet patients and visitors warmly, check them in for appointments, and assist with inquiries regarding services, schedules, or billing. </li><li>Scheduling: Manage appointment scheduling efficiently, including coordinating patient appointments, follow-ups, and rescheduling when necessary.</li><li>Phone Management: Answer and route phone calls professionally, take messages, and respond to patient inquiries promptly. </li><li>Records Management: Maintain patient records using electronic medical records (EMR) systems such as Epic and Cerner; ensure confidentiality and accuracy. </li><li>Billing Assistance: Assist with insurance verifications, collection of co-pays, and basic billing inquiries. </li><li>Office Administration: Manage office supplies, keep waiting areas presentable, and coordinate with medical staff to ensure smooth day-to-day office operations.</li></ul>

Medical Receptionist We are seeking an organized and friendly Medical Receptionist to join our healthcare team in Pomona, California. This is a temp-to-hire position, offering an excellent opportunity for a detail-oriented professional to contribute to a warm, patient-focused environment. The ideal candidate will serve as the first point of contact for patients, ensuring they feel welcome and supported throughout their visit. ***Must be Bilingual in Spanish*** Key Responsibilities:<ul><li>Answer incoming calls and schedule appointments in a timely and accurate manner.</li><li>Greet patients and visitors with a professional and approachable demeanor, ensuring a welcoming office environment.</li><li>Verify and update patient information, including insurance details, in the system.</li><li>Assist with patient check-in and check-out processes, including collecting co-pays and processing payments.</li><li>Maintain accurate records by scanning and filing documents in electronic medical systems.</li><li>Respond to inquiries in-person, over the phone, and via email in both English and Spanish.</li><li>Act as a liaison between patients and healthcare providers, effectively communicating urgent messages when necessary.</li><li>Adhere to HIPAA guidelines and maintain patient confidentiality at all times.</li><li>Perform general office duties, including managing mail, ordering supplies, and handling faxes.</li><li>Support a collaborative environment by assisting with additional administrative tasks as needed.</li></ul>

Medical Receptionist Job Overview:We are seeking a friendly and organized Medical Receptionist to be the first point of contact for our healthcare practice. In this role, you will handle administrative tasks, greet patients, and ensure that the office operates smoothly and efficiently. The ideal candidate will have excellent communication skills, attention to detail, and a patient-focused attitude. Key Responsibilities:<ul><li>Greet patients, visitors, and vendors warmly and professionally as they enter the office.</li><li>Manage check-in and check-out processes, including verifying patient information, collecting co-pays, and updating medical records in the system.</li><li>Schedule, confirm, and reschedule patient appointments according to the office's procedures and availability.</li><li>Answer and route phone calls to the appropriate department or staff members in a courteous and timely manner.</li><li>Handle patient inquiries, provide basic information about services offered, and resolve non-medical concerns promptly.</li><li>Maintain and update electronic medical records (EMRs) and ensure compliance with HIPAA regulations.</li><li>Manage office supplies, order inventory, and support staff by performing various administrative and clerical tasks as needed.</li><li>Coordinate with insurance companies for verification and pre-authorization when required.</li></ul>

Medical Receptionist We are offering a permanent employment opportunity for a Medical Receptionist at our Non-Profit Agency. The Medical Receptionist will be at the forefront of our operations, providing essential services such as managing patient intake and handling phone communications. Responsibilities:• Handle incoming calls, providing information and redirecting queries as necessary• Effectively check-in patients, ensuring all necessary information is accurately recorded• Utilize Microsoft Word to document, update, and maintain patient information • Proactively monitor patient accounts and initiate appropriate action when needed• Resolve any patient inquiries in a timely and detail-oriented

Medical Front Desk Specialist Are you a dynamic and detail-oriented professional with medical front office experience? Do you thrive in providing excellent customer service and want to make a meaningful impact in the healthcare field? Robert Half is currently seeking a Medical Front Desk Receptionist for a temporary opportunity with a well-regarded pediatric healthcare organization as they cover a leave of absence. This is a fantastic opportunity to work with a respected organization, showcase your skills, and further your healthcare career! Key Responsibilities:<ul><li>Patient Interaction: Serve as the first point of contact for patients by warmly greeting them and ensuring an efficient check-in and check-out process.</li><li>Insurance Verification: Confirm patient insurance information to ensure seamless billing and payment processing.</li><li>Payment Management: Accept and post co-pays accurately while handling patient inquiries related to payments.</li><li>Administrative Tasks: Manage front desk operations, including answering phone calls, scheduling appointments, and maintaining electronic medical records using advanced systems like Cerner or Epic (experience with similar systems is a plus).</li><li>Customer Focus: Provide top-notch customer service while maintaining a professional and compassionate demeanor at all times.</li></ul>What’s in It for You?<ul><li>An opportunity to contribute to the compassionate care of pediatric patients.</li><li>Hands-on experience with a respected and reputable healthcare organization.</li><li>Exposure to evolving medical systems and practices.</li><li>Networking opportunities with professionals in the healthcare industry.</li><li>Competitive compensation and support throughout the temporary assignment.</li></ul>About the Organization:This pediatric healthcare organization is known for its commitment to providing exceptional care to children and their families. With a strong reputation in the community, the organization fosters an environment focused on professionalism, empathy, and excellence in care.

Part Time Medical Receptionist We are inviting applications for the position of an a Medical Receptionist at our healthcare facility located in Brownsville, Texas. This role primarily involves managing reception and front desk duties and ensuring the well-being of our members. The job offers a short term contract employment opportunity. Responsibilities:• Serve as the initial point of contact for the public visiting or contacting the center.• Handle reception and front desk duties effectively.• Register new members, ensuring all necessary data is accurately recorded.• Monitor member attendance and maintain up-to-date records.• Assist in meal preparation and distribution.• Conduct wellness checks on members to ascertain their safety and well-being.• Utilize strong computer skills to efficiently manage tasks and operations.• Leverage bilingual skills, preferably English and Spanish, to communicate effectively with diverse members.• Use interpersonal skills to build strong relationships with members and staff.

Medical Receptionist We are offering a contract to permanent employment opportunity in the Healthcare/NHS industry, specifically looking for an Assc Patient Care Coord/22/HCD120 to be based in Latrobe, Pennsylvania, 15650, United States. In this role, you will be entrusted with managing patient medical records, scheduling appointments, and addressing billing queries in a clinic setting. Responsibilities: • Coordinate and maintain a positive customer experience during pre-registration, registration, scheduling, and business office functions, ensuring excellent customer service. • Interact in a detail-oriented manner with a broad range of patients, operations staff, physicians, and other departments within the healthcare system. • Demonstrate attention to detail and the ability to work well under pressure, effectively managing several tasks simultaneously in an environment with frequent interruptions. • Schedule patient appointments for designated departments using scheduling software tools and provide testing instructions to assure smooth services. • Secure authorizations and referrals when applicable and assess customers' needs, considering them in all decision-making processes to ensure a positive customer experience. • Respond appropriately and courteously, whether face-to-face or on the phone, to customer issues, both intra-departmental and inter-departmental, and to the public in a timely manner and to the satisfaction of the customer. • Identify and perform appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement through the revenue cycle. • Interview patients and/or their representatives to obtain accurate demographic, insurance, and claim adjudication information in a timely, courteous, detail-oriented manner. • Update the system appropriately and accurately, ensuring appropriate signatures are obtained and required authorizations/certifications/medical necessity guidelines are met. • Communicate all issues that impact the accurate, timely, and complete accomplishment of all assigned tasks to management, and make recommendations for process improvement. • Demonstrate dignity and respect in all interactions, readily accepting and incorporating changes into daily activities. • Conform consistently to all system changes, including insurance payer regulations, and possess functional knowledge of systems and the revenue cycle to adequately assist customers and reduce the unnecessary transfer of workflows. • Follow all department processes and policies as required and updated.

Medical Front Desk We have an excellent opportunity for a detail-oriented individual for Medical Front Desk. The role is based in a Medical Office, located in Beverly Hills, California. The position is centered around providing vital support to our medical team and patients. Responsibilities:• Ensure a positive patient experience by being the initial contact for patients, creating a welcoming environment.• Efficiently manage inbound calls, addressing patient inquiries promptly and professionally.• Utilize scheduling software to book, confirm, and adjust patient appointments, also assisting with booking follow-up appointments.• Clearly communicate office policies and procedures to patients.• Verify patient forms and insurance information, maintaining accuracy and confidentiality in line with HIPAA Compliance - Patient Privacy Rule.• Carry out data entry tasks and maintain patient records, ensuring compliance with medical regulations.• Contact patients or potential clients for scheduling follow-up appointments.• Coordinate follow-up appointments with both staff and patients.• Provide necessary administrative support to office management and medical staff.• Handle patient check-in procedures efficiently

Medical Administrative Assistant Are you a detail-oriented professional with excellent organizational skills and a passion for supporting health care operations? Robert Half is seeking a Medical Administrative Assistant to join a local and growing team. This position plays a critical role in ensuring smooth day-to-day operations within a busy health care environment. Key Responsibilities:<ul><li>Perform a variety of administrative tasks, including scheduling appointments, managing calendars, and handling correspondence.</li><li>Greet patients and visitors in a professional and friendly manner, ensuring a positive experience.</li><li>Maintain and update patient files in compliance with HIPAA regulations.</li><li>Assist with processing billing, co-pays, and insurance verifications as needed.</li><li>Act as a liaison between physicians, patients, insurance companies, and other staff to ensure timely and accurate communication.</li><li>Manage office supplies, answer multi-line phones, and assist with other front-office administrative responsibilities as needed.</li></ul>

Medical Assistant We are offering an exciting opportunity for a Medical Assistant to join our team in Wilmington, Delaware. The role involves handling inbound and outbound calls, providing exceptional customer service, and managing data entry tasks in our bustling healthcare environment. Responsibilities: • Handle inbound and outbound calls effectively, ensuring clear and prompt communication with patients and healthcare providers. • Deliver top-notch customer service, addressing patient inquiries and concerns with professionalism and empathy. • Perform accurate data entry tasks, updating patient records and ensuring all information is up-to-date and easily accessible. • Utilize Microsoft Excel and Word to create and manage documents, reports, and spreadsheets. • Schedule appointments efficiently, coordinating with healthcare providers and patients to ensure smooth operations. • Monitor patient accounts regularly, identifying any issues and taking appropriate action when necessary.

Medical Administrative Support We are actively seeking skilled and organized Contract Medical Administrative Professionals to provide essential support to healthcare facilities. If you have experience as a medical receptionist, medical clerk, or medical administrative assistant, these contract opportunities allow you to apply your expertise in patient care, scheduling, and records management while gaining exposure to a variety of healthcare settings.Primary ResponsibilitiesDay-to-day responsibilities will vary by specific role and organization but typically include:<ol><li>Patient Reception and Customer Service</li></ol><ul><li>Greet and check in patients, ensuring accurate capture of demographic and insurance information </li><li>Address patient inquiries in person, over the phone, or via email with professionalism and empathy.</li></ul><ol><li>Scheduling and Coordination</li></ol><ul><li>Schedule appointments, follow-ups, and procedures, ensuring alignment with physicians and clinical staff availability.</li><li>Manage appointment confirmations and cancellations, optimizing daily schedules to reduce gaps</li></ul><ol><li>Medical Records and Documentation</li></ol><ul><li>Maintain and update patient records in electronic medical record (EMR) systems such as Cerner or Epic.</li><li>Ensure documentation complies with HIPAA guidelines and organizational standards</li></ul><ol><li>Billing and Office Tasks</li></ol><ul><li>Assist with medical billing and coding tasks, including submitting claims and verifying insurance information.</li><li>Perform general office duties such as filing, faxing, photocopying, and inventory management.</li></ul><ol><li>Collaboration with Clinical Staff</li></ol><ul><li>Support physicians, nurses, and other healthcare professionals in maintaining efficient office workflows and resolving administrative bottlenecks.</li><li>Provide updates on patient scheduling or documentation needs as necessary.</li></ul><ol><li>Special Projects and Office Assistance</li></ol><ul><li>Handle special projects, such as maintaining communication logs, managing correspondence, and preparing reports for management.</li><li>Streamline processes and suggest improvements for administrative workflows.</li></ul>

Medical Front Desk Join a prestigious medical practice in Beverly Hills as a Medical Front Desk Coordinator. In this role, you’ll serve as the first point of contact for patients, ensuring a positive experience while contributing to the smooth daily operations of the practice. Responsibilities: • Patient Interaction & Communication • Greet patients courteously and professionally, ensuring a welcoming atmosphere upon arrival • Answer and direct phone calls with exceptional communication skills while addressing patient inquiries promptly • Schedule, confirm, and reschedule appointments efficiently using scheduling software; assist in booking follow-up appointments • Provide clear and detail oriented communication to patients regarding office policies and procedures • Maintain patient records and assist with data entry to ensure timely updates and compliance with medical regulations • Manage leads by calling back patients or potential clients to schedule follow-up appointments • Ensure all scheduled follow-up appointments are appropriately coordinated with staff and patients • Provide administrative support to office management and medical staff as needed

Medical Administrative Assistant Immediate contract opportunity for a Medical Administrative Assistant located in Norfolk, Virginia. In this role, you will be providing essential support to the operations of a laboratory within a medical firm. Your responsibilities will include facilitating the smooth functioning of the laboratory team, managing sensitive documentation, and fostering a positive environment. Responsibilities:• Facilitate the daily operations of the laboratory team by providing comprehensive clerical support to staff, researchers, and leadership• Handle the coordination of schedules, appointments, and meetings for team members, ensuring efficiency and timeliness• Oversee data entry tasks related to lab workflows, supplies inventory, and budget documentation• Assist with the preparation, proofreading, and distribution of lab reports, protocols, and research documents• Ensure the safeguarding and management of sensitive patient-related or research-related documentation, adhering to all confidentiality practices• Serve as the main point of communication for inquiries, correspondence, and announcements• Transcribe and deliver accurate, high-quality written documents from audio recordings. • Maintain and regularly update both electronic and physical filing systems to support audit readiness• Assist with ensuring adherence to organizational, regulatory, and safety compliance requirements in all administrative workflows• Utilize your experience with EHR SYSTEM, Answering Inbound Calls, Authorizations, Charts - Graphs, Data Entry, Meeting Coordination, Microsoft Office, and Medical Transcription to excel in this role.

Receptionist We are seeking a Receptionist for our healthcare facility based in NORTHPORT, New York. In this role, you will be expected to manage a variety of clerical tasks, including answering incoming calls and welcoming visitors. Additionally, you will be responsible for maintaining order in a busy medical office environment, offering a short-term contract employment opportunity. Responsibilities• Handle incoming calls professionally and efficiently, directing them to the appropriate personnel or department• Meet and greet visitors, providing excellent customer service and ensuring a welcoming environment• Perform light clerical duties such as filing, photocopying, and data entry• Maintain a clean and organized reception area to enhance patient experience• Assist in maintaining accurate patient records and scheduling appointments as required• Collaborate with medical staff to ensure smooth office operations• Support other administrative tasks as needed to ensure efficient office operations.

Receptionists/Secretaries, Except Legal, Medical, and Exe... We are seeking a diligent Receptionist/Secretary to join our team in Rochester, New York. As part of our team, you will be responsible for a variety of clerical duties, including processing paperwork, answering phone calls, and interacting with customers. This role is crucial to our operations and requires the use of a personal computer for tasks such as reviewing cases and responding to inquiries. This opportunity offers a long-term contract employment. Responsibilities: • Handling customer inquiries both over the phone and in person • Efficiently processing and filing paperwork • Using a personal computer to review cases and answer questions • Maintaining detailed records of customer interactions • Answering inbound calls in a detail-oriented and courteous manner • Conducting clerical duties as required, including mailings • Demonstrating basic mathematical skills while performing tasks • Utilizing word processing skills for entry-level tasks • Employing decision-making skills for varied clerical duties • Scanning documents as part of the paperwork processing • Delivering excellent customer service at all times • Following established policies and procedures during execution of tasks • Supervising duties are not a part of this role • Providing support services as needed.

Patient Care Coordinator We are in search of a Department Assistant Receptionist for our team based in Wheat Ridge, Colorado. As part of this role, you will be expected to handle patient coordination, maintain patient records, and provide exceptional customer service. This role offers a long-term contract employment opportunity. Must have the ability to travel between 2-3 locations, Wheat Ridge, Denver and Broomfield. Monday, Tuesday, Wednesday, Friday 7:30am-5pm, 6-month contract! Responsibilities:• Coordinate patient check-ins and check-outs in an efficient manner• Accurately verify patient insurance and flag any discrepancies• Handle and respond to voicemails and other assigned duties• Maintain a strong customer service focus while interacting with patients• Travel between different office locations as required• Utilize medical coverage knowledge to assist patients with inquiries• Perform receptionist duties, maintaining a smooth flow of operations• Assist with video meetings and other technological tasks as required• Ensure accurate and up-to-date patient records are kept• Verify insurance information and handle TRICARE and NIS related tasks.

Front Desk Coordinator We are looking for a Medical Front Desk Coordinator to join our team in Pleasant Hill, California. As a Front Desk Coordinator, you will be the first point of contact for our company. You will welcome guests and greet people who visit our business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. This role offers a short term contract employment opportunity. Responsibilities:• Serve as the first point of contact for customers.• Answer, screen, and forward incoming phone calls.• Ensure reception area is tidy and presentable.• Provide basic and accurate information in-person and via phone/email.• Receive, sort, and distribute daily mail/deliveries.• Maintain office security by following safety procedures and controlling access via the reception desk.• Order front office supplies and keep an inventory of stock.• Update calendars and schedule meetings.• Arrange travel and accommodations.• Keep updated records of office expenses and costs.• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

Receptionist We are offering a short term contract employment opportunity for a Receptionist in San Francisco, California. In this role, you will be a pivotal figure in our office operations, managing office bookings, maintaining schedules and calendars, and ensuring a seamless experience for partners and clients. This role is primarily based at a desk, with a backup provided for breaks and lunches. Responsibilities: • Manage the booking requests for 25 office spaces using Manhattan One. • Greet and receive partners or clients, ensuring reservation details are accurate. • Handle room configurations and setups for different occasions. • Oversee catering or food ordering for office events and meetings. • Maintain up-to-date schedules and calendars, ensuring efficient office operations. • Answer and transfer calls on a multi-line phone system, maintaining detail-oriented communication at all times. • Accept and sort mail, as well as handle deliveries. • Handle sensitive and/or confidential documents and information with discretion. • Communicate with managers and clients on job or deadline issues. • Take on additional projects as assigned, exhibiting adaptability and initiative.

Medical Customer Access Assistant We are offering a contract for a Customer Access Assistant position in Newark, California. The role is primarily in the health care industry, where you will be the first point of contact for patients and providers, handling a multitude of communication channels. This role demands a high level of customer service, strong communication skills, and the ability to manage operations efficiently. Responsibilities: • Handle high volumes of both inbound and outbound calls, ensuring swift and accurate responses• Assist in the registration and cancellation of appointments for patients• Accurately document calls and route them to the appropriate department when necessary• Identify and escalate urgent customer needs or operational issues promptly• Navigate medical records to ensure patient information is up-to-date and accurately entered in the correct location• Adhere to all regulatory and compliance standards, delivering a high level of customer service• Follow documented protocols and guidelines to maintain consistency and quality of service• Use reference documents and online knowledgebase tools to provide accurate information regarding health care services• Utilize the functionality of the telephone system as required• Perform other duties as assigned within the department, maintaining a flexible and collaborative approach.

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