274 results for Senior Customer Service Specialist

Senior Customer Service Representative We are seeking a highly skilled Senior Customer Service Representative to join our team in St. Paul, MN. This is a 6-month contract-to-hire position offering the opportunity to transition into a permanent role. The ideal candidate will have extensive experience in customer service, excellent problem-solving abilities, and strong communication skills. If you thrive in a fast-paced environment and are passionate about providing outstanding customer support, we encourage you to apply. Key Responsibilities: Serve as a primary point of contact for customers, handling inquiries, resolving issues, and providing solutions promptly and professionally. Process customer orders, returns, and exchanges accurately and efficiently. Maintain detailed and accurate records of customer interactions in the CRM system. Collaborate with internal teams, including sales, logistics, and operations, to ensure seamless customer experiences. Assist in training and mentoring entry level customer service representatives. Monitor and track customer service metrics to ensure service quality and efficiency. Escalate complex customer concerns to management as needed. Stay updated on company products, policies, and industry trends to provide accurate information to customers.

Sr. Customer Service Representative Robert Half Lexington is hiring for a contract-to-permanent employment opportunity for a Sr. Customer Service Representative in the hospitality industry, located in Lexington, Kentucky, 40513. As a Sr. Customer Service Representative, you will primarily be tasked with researching and securing hotel accommodations for extended stays, while maintaining strong relationships with hotel contacts and ensuring effective communication. There is also a negotiation aspect to this Sr. Customer Service Representative role, where the employee will provide high level customer service while handling rate negotiations. Prior customer service/call center experience is a must, prior sales experience in a call center environment is also preferred. This opening is for a 10am-7pm Thursday to Monday schedule, to ensure clients in various time zones have skilled CSRs available. Apply today to be considered! Responsibilities:• Research and secure hotel options for extended stays, ensuring they align with client guidelines and needs.• Negotiate with hotels to secure the best possible rates, overcoming any obstacles that may arise.• Maintain strong relationships with hotel contacts, effectively communicating with them to ensure consistency with policies.• Handle reservation requests, striving to fulfill customer needs and ensure satisfaction.• Identify and resolve any issues that may arise with clients and hotels on a daily basis.• Meet or exceed all client deadlines, demonstrating a results-driven approach.• Consult with clients to help them choose the hotel option that best fits their needs.• Collaborate with Account Management teams to ensure network consolidation for clients.• Attend all scheduled trainings, meetings, or other events as assigned.• Utilize your knowledge of the hotel industry and regional markets to identify trends and opportunities for client savings.

Customer Service Representative Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Fairfax, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li> Handle both inbound and outbound customer calls.</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Customer Service Representative Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Manassas, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li> Handle both inbound and outbound customer calls.</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Sr. Customer Service Representative We are seeking a Bilingual Customer Service Representative to join our team in Fresno, CA. The ideal candidate is fluent in both English and Spanish, has strong communication skills, and excels in a fast-paced environment. This role requires a proactive, customer-focused individual with excellent multitasking abilities and a positive attitude. Responsibilities:<ul><li>Handle incoming customer orders via phone, email, or online platforms</li><li>Follow up with clients to ensure satisfaction and resolve any concerns</li><li>De-escalate and defuse situations professionally and efficiently</li><li>Utilize Excel to track orders, update records, and generate reports</li><li>Maintain clear and professional communication with customers and internal teams</li><li>Provide exceptional customer service and build strong client relationships</li></ul>

Customer Service Specialist Robert Half is thrilled to offer an opportunity for a skilled Customer Support Specialist to join a dynamic non-profit organization. If you're looking to make a difference while using your communication skills to help a meaningful cause, we’d love to hear from you! As a Customer Support Specialist, your role will include:<ul><li>Providing exceptional service and support to customers via phone and email</li><li>Addressing inquiries about products, services, and account details in a professional and timely manner</li><li>Assisting clients with troubleshooting and resolving issues related to their accounts</li><li>Collaborating with internal teams to ensure customer satisfaction and smooth service delivery</li><li>Updating and maintaining customer records accurately in the system</li><li>Ensuring that each interaction aligns with the non-profit’s mission and values</li></ul>

Customer Service Representative Robert Half Lexington is in search of several Customer Service Representatives to join a team in the hospitality industry at a company located in Lexington, Kentucky. In this role, you'll be focusing on managing and processing customer reservation requests, ensuring accurate data entry into a reservation system, and tackling a variety of issues over the phone, all while maintaining a fast-paced work environment. These openings are for a 2nd shift schedule with various days of the week, and some schedules including weekends. Clients of this company are located across the country in various time zones and CSRs need to be available to assist! Apply today to be considered! Responsibilities:• Efficiently process reservations and modifications of existing requests.• Accurately input customer reservation details into the system.• Use problem-solving skills to assist customers and hotels with issues over the phone.• Communicate professionally with all clients and departments to address their needs and issues.• Manage inbound and outbound calls within the department's Key Performance Indicator (KPI) goals.• Start and complete assigned tasks on time.• Perform additional duties as needed or assigned.• Handle customer inquiries and ensure appropriate actions are taken on customer accounts.• Maintain accurate customer credit records. • Process customer credit applications with accuracy and efficiency.

Customer Support Specialist Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Fulfill customer inquiries· Account Management· Troubleshoot software/hardware issues· Build strong customer relationships· Review and analyze customer feedback· Execute remote desktop sessions for troubleshooting· Maintain customer accounts· Document hardware issues· Troubleshoot data performance inquiries· Complete the RMA process

Customer Service Representative Robert Half is seeking a Customer Service Representative for our client based in Metairie, Louisiana. As a Customer Service Representative, you will be tasked with handling customer inquiries and processing their applications in a high-paced environment. Your role will also involve maintaining accurate customer records and monitoring their accounts. This is a short-term contract to full time employment opportunity. Responsibilities:• Efficiently answer and manage incoming calls in a high-paced environment• Process customer applications in a timely and accurate manner• Utilize Microsoft Word and Microsoft Office to maintain customer records and perform tasks• Monitor customer accounts and take appropriate actions as necessary• Develop strong relationships with customers by providing excellent customer service• Utilize a multi-line phone system to manage customer calls• Adapt quickly and pick up new tasks and systems• Resolve customer inquiries with professionalism and efficiency

Customer Service Representative We are offering a temporary-to-hire employment opportunity for a Customer Service Representative in the City of Industry, California. This role primarily entails processing customer orders, maintaining product inventory, and coordinating with various departments to ensure smooth operations. The selected candidate will be a part of a dynamic industry, where the primary workplace will be an office setting. Responsibilities: • Handle customer inquiries through phone or email and process their orders efficiently.• Ensure product availability by coordinating with purchasing or fabrication departments.• Collaborate with the shipping department to guarantee timely delivery of products.• Maintain an accurate record of customer interactions and transactions.• Use the Dynamics AX system to search for products in the database.• Assist customers by providing them with detailed product information.• Perform data entry tasks using an alphanumeric system.• Manage multiple calls per day, ensuring high-quality customer service.• Navigate various computer programs to support customer service operations.

Customer Service Representative We are offering a contract to permanent employment opportunity for a Customer Service Representative in Lewes, Delaware, United States. As a Customer Service Representative, your main function will revolve around managing patient access, ensuring accurate data entry, and delivering high-quality customer service. Responsibilities:• Handle the operations of the telephone switchboard for incoming, outgoing, and inter-office calls• Manage pre-registration for patient accounts before their visits, including making inbound and outbound calls to gather demographic, insurance, and other patient information• Provide detailed instructions to patients and resolve their inquiries• Carry out medical necessity/compliance checks and use an overlay tool as required• Manage patient financial liabilities, including collecting point of service collections and past due balances• Implement payment plans as needed• Utilize Microsoft Excel and Word for various tasks• Schedule appointments as per requirement.

Medicaid Healthcare Customer Service Representative We are seeking a Customer Service Representative Senior to join our team in the Healthcare/NHS industry!. This role offers a long-term contract employment opportunity, where you will be responsible for processing customer inquiries and maintaining precise records. Hiring in Central, Mountain and Pacific time zones only. Medicaid experience is required. Responsibilities:• Efficiently handle and respond to 50-70 inbound calls every day • Tackle inquiries from both members and providers with utmost professionalism • Ensure prompt and accurate disposition of claims • Keep track and provide updates on authorization status • Master and adhere to internal workflow processes within the department • Display empathy and compassion while interacting with customers • Maintain punctuality and reliability for smooth operations • Cater to customers by providing service in different languages such as Spanish, Vietnamese, Farsi, Korean, Chinese whenever necessary • Utilize your knowledge in healthcare and call center environment to deliver quality service.

Customer Service Representative Do you have a passion for helping others and providing exceptional service? Robert Half is seeking a highly motivated Customer Service Representative for an exciting opportunity in the Richfield, MN area. As a Customer Service Representative, you will be responsible for ensuring a positive customer experience by addressing inquiries, resolving issues, and delivering outstanding support in a professional and timely manner.Join a growing team and make a difference by improving the customer experience one interaction at a time! Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and live chat inquiries to assist customers with product or service-related questions and concerns.</li><li>Resolve customer complaints and issues through effective problem-solving and critical thinking skills.</li><li>Deliver accurate information and guidance about products, services, processes, and policies.</li><li>Maintain detailed and accurate records of customer interactions using CRM or other designated software.</li><li>Collaborate with internal teams to ensure resolution of escalated issues.</li><li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li><li>Proactively identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative We are offering a long-term contract employment opportunity for a Customer Service Representative in Wauwatosa, Wisconsin. This role primarily involves handling customer inquiries, maintaining comprehensive customer records, and managing customer accounts. Responsibilities: • Efficiently respond to customer inquiries via phone calls, emails, and faxes in a call center environment. • Handle specific customer issues related to paychecks, enrollment details, and hours worked. • Communicate effectively with employers and PHW’s (employees of the employer). • Process and manage customer data with precision and accuracy. • Use Microsoft Excel and Microsoft Word to maintain and update customer records. • Meet daily metrics as a measure of customer service effectiveness. • Balance both inbound and outbound calls, ensuring customer satisfaction. • Provide top-notch customer service while managing customer accounts.

Customer Service Representative Robert Half is seeking a dedicated Customer Service Representative to join the team at one of our clients. This is an exciting opportunity to work with a company that values both its employees and customers, ensuring satisfaction and success on both sides of the equation. Key Responsibilities<ul><li>Respond promptly to customer inquiries via phone, email, or chat, ensuring all concerns are addressed professionally and efficiently.</li><li>Resolve product or service issues by clarifying complaints, determining the cause, and choosing the best solution.</li><li>Maintain detailed and accurate customer records in company systems.</li><li>Provide information about products, services, and account status to customers when requested.</li><li>Collaborate with internal teams to escalate and resolve complex issues.</li><li>Follow up with customers to ensure satisfaction and address any ongoing concerns.</li><li>Uphold company values of honesty, respect, and positivity in all interactions.</li><li>Identify opportunities to improve customer service processes and suggest ideas for enhancements.</li></ul>

Customer Service Representative Robert Half has an exciting opportunity for a highly skilled and articulate Customer Support Specialist to join a well-respected non-profit organization. If you’re looking to use your social skills to contribute to a meaningful cause and help support the growth of a fantastic business, this could be the role for you! What you’ll be doing every day as a Customer Support Specialist:<ul><li>Manage both inbound and outbound calls daily</li><li>Provide friendly, accurate, and timely customer service</li><li>Review medication orders with patients, covering details like cost, insurance coverage, shipping options, etc.</li><li>Perform other related duties as assigned</li></ul>

Customer Service Representative Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? We’re looking for a reliable and personable Customer Service Representative to join our growing team in the Twin Cities, MN! This is a fully on-site role, offering you the opportunity to make a direct impact by providing outstanding service to our customers and ensuring satisfaction throughout every interaction. Key Responsibilities:<ul><li>Handle incoming calls, emails, and messages from customers while maintaining professional and friendly communication.</li><li>Assist customers by addressing inquiries, resolving complaints, and providing information about products, services, or policies.</li><li>Process orders, track shipments, and manage customer accounts with accuracy and attention to detail.</li><li>Collaborate with internal teams to ensure timely resolution of customer concerns.</li><li>Maintain customer records by updating account information and documenting all interactions using CRM software.</li><li>Identify customer needs and suggest improvements or add-ons to enhance their overall experience.</li><li>Follow company guidelines and workflows while ensuring compliance with customer service standards.</li></ul>

IT Support Specialist II ***Role is 100% Onsite, no remote candidates will be considered*** *Email valerie.montoya@rht(.com) for consideration* Robert Half is currently seeking an IT Support Specialist II for a client located in Burbank, CA. IT Support Specialist II will be responsible for providing white-Glove support for Executive interaction support of supporting users on a tier II level working with Active Directory, 365, Asset Management, SCCM along with assisting in a Windows 10 - 11 migration.

Customer Service Specialist - Commercial Accounts We are offering a temporary to permanent employment opportunity for a Customer Experience Specialist in Dalton, Georgia. This role is essential within our custom manufacturing company, working onsite to support our commercial accounts. As a Customer Experience Specialist, you will be a key player in maintaining our commitment to exceptional customer service by managing orders, coordinating shipments, and assisting with customer inquiries. Responsibilities:• Accurately and efficiently process customer orders to ensure all details are correct.• Coordinate shipments, ensuring all deliveries are made in a timely manner.• Provide exceptional customer support by answering inquiries regarding order status, shipping details, and general account concerns via phone and email.• Generate and provide freight quotes to meet customer needs and budget constraints.• Assist with periodic stock counts to maintain accurate inventory management.• Use CRM to manage customer relationships and ensure a high level of customer satisfaction.• Handle billing functions and prepare quotations for customers.• Utilize Microsoft Excel and Outlook for various tasks, ensuring a high level of proficiency. All applicants MUST undergo background screening and drug screening for consideration.

Customer Service Representative We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment. Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!Schedule/Hours• Monday thru Friday 7:45AM-9PM• Saturdays and Sundays 7:45AM -5PM• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only) Primary Responsibilities:Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

Customer Experience Specialist A client of ours is looking to hire a customer-oriented service representative who can answer inbound calls from customers and clients and answer any questions they may have regarding their account. Responsibilities<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>

Customer Service Representative 🚀 Join Our Team as a Call Center Customer Support Superstar! 🎉Are you a smooth-talking, solution-driven problem solver who loves helping customers and working in a fast-paced environment? Do you have one year of inbound customer support or banking experience under your belt? If you just shouted "Yes!", then we’ve got the perfect opportunity for you!💰 What’s in it for you?<ul><li>Competitive Pay: Earn up to $23/hour while making a real difference in customers' lives.</li><li>Room to Grow: This is a contract-to-hire position, meaning a potential future as a permanent team member awaits!</li><li>Flexible Work life: After the training and development period, you'll enjoy the possibility of a hybrid schedule because work-life balance matters to us.</li><li>Predictable Schedules: Work a full 40-hour week with shifts like 8 AM–5 PM, 9 AM–6 PM, or even 12 PM–9 PM. Weekend warriors, don’t worry—you’ll only have rotating weekend shifts, and your schedule will always be planned in advance.</li></ul>🎯 What You’ll Do<ul><li>Handle inbound customer inquiries with charm, professionalism, and a sprinkle of magic.</li><li>Prove your banking or customer service expertise by solving problems and ensuring complete customer satisfaction.</li><li>Work in a supportive, team-oriented environment where your insights and ideas are valued.</li></ul>📚 Training = Success You’ll begin with an engaging training period to equip you with everything you need to crush it—processes, best practices, and glowing tips from industry pros.🛠️ What You Bring to the Table:<ul><li>Experience: At least one year of inbound customer support experience OR one year of banking experience. Bonus points if you have both!</li></ul>📢 Next Steps Ready to make meaningful connections while earning top-dollar? Apply today! This could be your first step toward a job you’ll never stop bragging about.

Customer Service Representative Robert Half is partnering with a reputable healthcare organization in Millville, DE, and the surrounding areas to offer entry-level opportunities for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide permanent hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month. What’s in it for you?<ul><li>Bonus Incentives</li><li>Paid Certifications to enhance your skills and value in the field</li><li>Tuition Reimbursement to support your continued education</li><li>Comprehensive Benefits Package, including healthcare, retirement options, and more</li><li>Career Advancement Opportunities in a company committed to your professional development</li></ul>What We’re Looking For:Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.

Customer Service Representative We are in search of a Customer Service Representative to be located in Plymouth Meeting, Pennsylvania. The role is a contract to permanent employment opportunity, primarily based on-site. The role is based in the industry and will involve managing customer inquiries, maintaining accurate customer records, and processing customer applications. Responsibilities:• Managing outbound calls and dispatch activities efficiently• Accurately processing customer credit applications• Maintaining and updating customer credit records accurately• Utilizing CRM and IBM AS/400 for various tasks related to customer service and dispatch• Effectively using computer programs and management systems• Employing the 'About Time' software for appropriate tasks• Answering inbound calls and addressing queries promptly

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Plano, Texas. This role is integral to our operations, requiring the processing of customer applications, upkeep of customer records, and resolution of customer inquiries. The successful candidate will also monitor customer accounts and execute appropriate actions. Responsibilities: • Accurately and efficiently process customer credit applications • Maintain precise records of customer interactions, transactions, and feedback • Respond to customer inquiries through phone, email, and live chat in a detail oriented and timely manner • Process orders, track shipments, and provide real-time updates to customers • Proactively support customer accounts to anticipate potential issues • Assist customers in understanding product details, nutritional information, and compliance with food service programs • Work collaboratively with sales, logistics, and operations teams to ensure efficient order fulfillment and customer satisfaction • Resolve customer concerns by offering tailored solutions and escalating complex issues when necessary • Develop strong relationships with assigned customers by understanding their unique needs

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