9 results for Help Desk Tier 2 in Atlanta, GA

Help Desk Analyst II We’re looking for an experienced Tier II Help Desk Technician to join our growing IT team. You’ll serve as an escalation point for Tier I support and help resolve more complex technical issues in a Windows-based environment. This role requires strong troubleshooting skills, great communication, and the ability to work independently.Responsibilities:<ul><li>Act as Tier II escalation for end-user technical issues</li><li>Troubleshoot and resolve Windows OS, hardware, and software issues</li><li>Support Active Directory, Microsoft 365, and basic to intermediate networking</li><li>Assist with imaging, deployment, and configuration of devices</li><li>Document solutions and contribute to knowledge base</li><li>Collaborate with Tier III and systems teams when needed</li></ul>

Help Desk II We’re looking for an experienced Tier II Help Desk Technician to join our growing IT team. You’ll serve as an escalation point for Tier I support and help resolve more complex technical issues in a Windows-based environment. This role requires strong troubleshooting skills, great communication, and the ability to work independently.Responsibilities:<ul><li>Act as Tier II escalation for end-user technical issues</li><li>Troubleshoot and resolve Windows OS, hardware, and software issues</li><li>Support Active Directory, Microsoft 365, and basic to intermediate networking</li><li>Assist with imaging, deployment, and configuration of devices</li><li>Document solutions and contribute to knowledge base</li><li>Collaborate with Tier III and systems teams when needed</li></ul>

Help Desk Analyst We're seeking a motivated Tier 1 Help Desk Technician to provide first-line support in a primarily Windows-based environment. You’ll assist end users with technical issues, troubleshoot hardware and software problems, and escalate complex issues to higher-tier support when necessary.Responsibilities:<ul><li>Provide Level 1 technical support via phone, email, and ticketing system</li><li>Troubleshoot Windows OS, Microsoft 365, printers, and basic networking issues</li><li>Reset passwords, manage user accounts in Active Directory</li><li>Document issues and resolutions in a ticketing system</li><li>Escalate unresolved issues to Tier 2/3 support</li></ul>

Desktop Support Analyst We are offering a permanent employment opportunity for a Desktop Support Analyst in the local government sector, located in Atlanta, Georgia. As a Desktop Support Analyst, you will be providing technical assistance for a variety of locations, working within a Microsoft environment, and handling a range of hardware and software tools. Responsibilities • Provide desktop support across multiple locations within Fulton Co.• Manage and maintain computer hardware, ensuring optimal performance.• Navigate Microsoft Active Directory and MacOS systems.• Oversee database management and configuration.• Utilize Dell Technologies to enhance operational efficiency.• Manage and troubleshoot Apple devices.• Employ backup technologies to secure data.• Perform configuration management tasks to maintain system stability.

Desktop Support Analyst We are offering a contract for a permanent employment opportunity for a Desktop Support Analyst in Atlanta, Georgia. This role, which is involved in the local government sector, requires delivering proficient desktop support across multiple locations within Fulton County. The work environment comprises of a Microsoft setting, including Active Directory and MacOS among others. Responsibilities: • Provide proficient desktop support across various locations• Handle the maintenance and troubleshooting of Apple devices• Ensure accurate configuration management across all systems• Utilize Dell technologies for system support and maintenance• Manage and maintain Active Directory efficiently• Handle database management and ensure its effective operation• Support the deployment and troubleshooting of computer hardware• Oversee the application of backup technologies for data protection.

Director of Analytics Director of AnalyticsHybrid role- 3 days onsite in Atlanta GAThis position does not offer C2C or sponsorship now or in the future We’re seeking a strategic, hands-on Director of Analytics to lead and inspire our team of analysts and data scientists. This role will support the VP of BI & Analytics Solutions in shaping and executing the analytics vision, while also driving innovation and data-driven decision-making across the organization. In this role, you’ll work closely with cross-functional teams—including strategy, media, creative, and development—to deliver actionable insights, build robust measurement strategies, and ultimately drive data-driven decision making to improve marketing and business outcomes.In this role you will engage directly with clients through hands-on project work, while also contributing to upsell and business development efforts.

VP - IT We are in the process of recruiting a VP - IT to join our team in the logistics industry. This role will be based in Atlanta, Georgia, and will offer a hybrid work model. The VP - IT will be responsible for overseeing the end-to-end IT delivery for our Contract Logistics division. This role will also be responsible for shaping and driving the technology vision, strategy, and execution in line with our organizational goals. Responsibilities: • Oversee the full lifecycle of IT products, from the ideation stage through to implementation, maturity, scaling, and decommissioning • Develop a comprehensive IT product strategy, focusing on providing scalable, secure, and innovative solutions • Lead the delivery of business-driven and customer-driven projects, ensuring quality, timeliness, and measurable value • Collaborate closely with business and customer stakeholders to understand their needs and align IT solutions accordingly • Foster strong relationships with internal teams, clients, and vendors to ensure IT services exceed expectations • Identify opportunities for digital transformation within the Contract Logistics domain to enhance operational efficiency • Drive business process automation and optimization by leveraging advanced analytics and cutting-edge technologies like AI, Robotics, IoT, RFID, and Cloud Solutions • Manage vendor relationships and agreements • Define and execute the IT vision and strategy for the Contract Logistics division in alignment with our organization's goals • Champion innovation by evaluating and adopting key technologies.

VP Technology We are seeking a VP of Technology to join our team in Atlanta, Georgia. This role is focused on implementing a buy and build strategy, optimizing cloud spend, and managing change within a lean IT team. The VP of Technology will play a crucial role in transforming the infrastructure of our acquisitions and building out the practice under the leadership of our senior executives. Responsibilities: • Develop and implement a comprehensive technology strategy that aligns with our business objectives • Oversee the integration and optimization of cloud technologies, primarily AWS • Manage systems implementation and change management processes • Analyze and optimize cloud spend to ensure operational efficiency • Collaborate with other executives to build out the practice • Maintain a focus on ERP Solutions, using tools such as Netsuite, Intact, and Salesforce • Handle client-facing responsibilities and establish strong relationships with stakeholders • Utilize Agile Scrum methodologies to manage projects and deliver results • Conduct audits and reviews to ensure compliance and performance • Manage contracts and agreements related to technology procurement and partnerships • Leverage knowledge of Computer Hardware and Cisco Technologies in strategic decision-making.