;

43 results for Customer Experience Specialist in Baltimore, MD

Relevance

Date Posted

Create a Job Alert

Email me about new Customer Experience Specialist jobs in Baltimore, MD

Are you sure you want to pass on this job?

We are seeking a Customer Success Specialist to join our team in the medical devices industry at our undisclosed location. This role involves providing exceptional customer service in a call center environment for our customers, who require medical supplies for their daily lives. In this position, you will be responsible for processing orders, maintaining accurate customer records, and resolving inquiries. This role offers a contract to permanent employment opportunity.

Responsibilities:

• Accurately processing customer orders in a timely manner.
• Providing exceptional customer service, answering high volume inbound calls.
• Maintaining accurate and up-to-date customer records, including demographic and contact information.
• Ensuring all customer inquiries are resolved efficiently and professionally.
• Verifying customer's medical insurance and physician information.
• Proactively confirming orders from recurring customers on a monthly basis.
• Ensuring accurate documentation of all customer interactions.
• Utilizing basic to intermediate computer skills for data entry and order processing.
• Using Spanish language skills to assist bilingual customers (if applicable).
• Adhering to a detail oriented code of conduct, ensuring a friendly and cooperative workplace.

• Possesses at least one year of experience working in the role of a Customer Success Specialist or similar position.
• Demonstrates proficiency in providing excellent Customer Service.
• Has experience with Data Entry tasks.
• Shows a basic understanding of Medical Terminology.
• Has the ability to communicate effectively in Spanish.
• Experienced in Order Entry procedures.
• Has worked in a Call Center Customer Service environment.
• Familiar with the process of Medical Insurance Verification.

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

43 results for Customer Experience Specialist in Baltimore, MD

Customer Success Specialist We are seeking a Customer Success Specialist to join our team in the medical devices industry at our undisclosed location. This role involves providing exceptional customer service in a call center environment for our customers, who require medical supplies for their daily lives. In this position, you will be responsible for processing orders, maintaining accurate customer records, and resolving inquiries. This role offers a contract to permanent employment opportunity. Responsibilities: • Accurately processing customer orders in a timely manner. • Providing exceptional customer service, answering high volume inbound calls. • Maintaining accurate and up-to-date customer records, including demographic and contact information. • Ensuring all customer inquiries are resolved efficiently and professionally. • Verifying customer's medical insurance and physician information. • Proactively confirming orders from recurring customers on a monthly basis. • Ensuring accurate documentation of all customer interactions. • Utilizing basic to intermediate computer skills for data entry and order processing. • Using Spanish language skills to assist bilingual customers (if applicable). • Adhering to a detail oriented code of conduct, ensuring a friendly and cooperative workplace.

Collections specialist We are offering a contract employment opportunity for a Collections Specialist in Fairfax, Virginia. This role is primarily focused on supporting our team in the area of customer service and collections,. If you want to learn collections this entry level position is ideal for you.Responsibilities:• Handle customer service inquiries and resolve issues efficiently• Follow up with customers regarding overdue payments through phone calls and emails• Update customer account information accurately and promptly• Send out notifications concerning delinquent payments via email, voicemail, and mail• Utilize Microsoft Office Suite to perform data entry tasks and manage customer records• Learn and adapt to our office setting and its requirements• Maintain open communication with customers and team members, demonstrating good communication skills• Support the team in handling multiple phone calls and data entry tasks in a fast-paced environment• Assist in data entry tasks and final document preparation• Employ your customer service and collections skills to enhance our operations.

Customer Service Representative Robert Half has a fantastic career opportunity for a Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Fairfax, Virginia region and is a short-term contract employment opportunity. Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up to date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service. Can start asap

Customer Service Representative We are in search of a Customer Service Representative to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity. Responsibilities:• Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction• Utilize various computer systems and applications to gather necessary information efficiently• Collaborate with team members and other departments to resolve complex customer issues• Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns• Accurately document customer interactions and update customer accounts in the system• Stay up-to-date on product knowledge, industry trends, and company policies• Meet performance metrics and quality standards set by the company• Handle a high volume of inbound calls with a positive attitude• Assist customers by providing product information and offering solutions to ensure customer satisfaction• Process customer applications and maintain accurate customer records.

Customer Service Representative We are looking for a meticulous Customer Service Representative to join our team located in a Centreville, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up-to-date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Client Account Specialist Client Account Specialist ~Law Firm Washington, D.C. $100k, great benefits, excellent work-life balance! My client is a well-established Global Law Firm located in downtown Washington, D.C. with a newly created role for a Client Account Specialist to join the Billing Department. The Client Account Specialist will report directly to the Director of Billing and will be tasked with preparing and monitoring client invoices and overseeing Attorney electronic billing for the D.C. Office. The Client Account Specialist must have strong communication skills and experience working in a Law Firm. The Client Account Specialist will be responsible for the following duties: · Maintain a thorough knowledge of client terms, discount arrangements, lawyer and client preferences while managing the complete billing process for assigned billing responsible attorneys· All electronic billing for the D.C. office, including submitting invoices via websites · Produce firm standard billing proformas for review by billing responsible attorneys each month· Edit and finalize invoices based on instructions provided by the billing responsible attorneys and client guidelines· Respond to information requests from lawyers, clients and staff related to client billings· Monitor invoices submitted through the various e-billing hubs to ensure submission· Follow-up with billing responsible attorneys to ensure timely processing of bills· Research proformas or billing-related inquiries· Produce monthly statements for outstanding invoices and send same to clients All interested candidates in this Client Account Specialist role and permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.

Customer Service Representative I We are in search of a diligent Customer Service Representative I with open availability to join our team in Baltimore, Maryland. Serving as a critical point of contact for customers, your role will involve processing inquiries, maintaining detailed records, and ensuring a smooth customer experience. Are you seeking an alternate schedule, second shifts, or perhaps nights and weekends? Then this may me the job for you! If selected for this amazing opportunity, there are around the clock hours with potential to earn time and a half! Responsibilities • Provide accurate information to customers regarding their impounded vehicles to facilitate and expedite the return, auction, or disposal of the vehicle.• Guide customers through required procedures and documents for the release or signing over of their vehicle to the City for auction or disposal.• Scrutinize customer documents such as vehicle registration, driver’s license, and insurance coverage to verify their validity and authenticity.• Use the Department of Motor Vehicle database to find information about liens on the vehicle or outstanding parking or moving violation tickets.• Review official forms such as police reports, towing receipts, and inventory control forms to ensure completeness and consistency.• Determine the necessary documentation and procedures to authorize the release, auction, or disposal of a vehicle based on specific vehicle impoundment circumstances.• Schedule administrative hearings required to resolve disputes regarding impounded vehicles.• Provide superior customer service, maintaining accurate electronic records and ensuring efficient processing of customer requests.• Use office software to maintain and manage customer data effectively.• Perform related tasks as required, maintaining a high standard of professionalism and efficiency.

Overnight Receptionist We are actively seeking an OVERNIGHT Receptionist to join our team based in Reston, Virginia. This role offers a short-term contract employment opportunity. As an Overnight Receptionist, you will be the initial point of contact providing exceptional customer service and handling various administrative tasks. This role involves front desk duties within the industry. ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages• Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Receptionist We are offering a short-term contract employment opportunity for a Receptionist in Chantilly, Virginia. This role involves front desk duties within the industry. The Receptionist will be the first point of contact for the organization and will play a crucial role in ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages • Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Support organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Customer Service Representative I We are in search of a diligent Customer Service Representative I to join our team in BALTIMORE, Maryland. Serving as a critical point of contact for customers, your role will involve processing inquiries, maintaining detailed records, and ensuring a smooth customer experience in our industry. Responsibilities • Provide accurate information to customers regarding their impounded vehicles to facilitate and expedite the return, auction, or disposal of the vehicle. • Guide customers through required procedures and documents for the release or signing over of their vehicle to the City for auction or disposal. • Scrutinize customer documents such as vehicle registration, driver’s license, and insurance coverage to verify their validity and authenticity. • Use the Department of Motor Vehicle database to find information about liens on the vehicle or outstanding parking or moving violation tickets. • Review official forms such as police reports, towing receipts, and inventory control forms to ensure completeness and consistency. • Determine the necessary documentation and procedures to authorize the release, auction, or disposal of a vehicle based on specific vehicle impoundment circumstances. • Schedule administrative hearings required to resolve disputes regarding impounded vehicles. • Provide superior customer service, maintaining accurate electronic records and ensuring efficient processing of customer requests. • Use office software to maintain and manage customer data effectively. • Perform related tasks as required, maintaining a high standard of professionalism and efficiency.

Digital Marketing Specialist Robert Half's client operates in the telecommunications and broadband services industry and is seeking a strategic and detail-oriented Marketing Coordinator to support the execution and planning of marketing initiatives across various channels. This role will assist with marketing strategy, campaign execution, creative development, ad placements, database segmentation, and media planning. The ideal candidate should have a strong understanding of both traditional and digital marketing and possess hands-on experience with social media platforms.Key Responsibilities:<ul><li>Assist in the execution and development of marketing strategies across multiple platforms.</li><li>Support creative development for campaigns, including advertising, branding, and promotional materials.</li><li>Oversee and manage database segmentation for targeted marketing efforts.</li><li>Coordinate and track upsell initiatives and direct mail campaigns to drive customer engagement.</li><li>Manage and maintain the marketing and event calendar, ensuring alignment with business objectives.</li><li>Plan and execute special events and trade shows, leading logistical efforts and promotional strategies.</li><li>Support media planning and campaign execution, collaborating with internal teams and external agencies.</li><li>Monitor and analyze sales data and campaign performance, providing actionable insights.</li><li>Maintain and update social media accounts, ensuring brand consistency and engagement.</li><li>Assist with content creation, email marketing, and other digital marketing initiatives.</li><li>Work closely with stakeholders to ensure marketing efforts align with overall company goals.</li></ul>

Part Time Receptionist We are offering a short-term contract employment opportunity for a Part Time Receptionist. This position is based in Reston, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Accounts Payable Specialist We are in search of an Accounts Payable Specialist to join our team, situated in BALTIMORE, Maryland. This role offers a permanent employment opportunity and is pivotal in managing customer applications, keeping customer records precise, and resolving customer queries. You will also be tasked with monitoring customer accounts and taking appropriate actions. Responsibilities:• Accurately and efficiently process customer credit applications.• Keep customer credit records precise and up-to-date.• Manage customer inquiries and provide prompt resolutions.• Monitor customer accounts and take necessary actions.• Perform analyses of financial information to provide accurate and timely reports.• Assist with accounts payable and perform light accounting duties as needed.• Maintain data entries in the producer payroll system.• Process accounts payable invoices and perform accounts payable research as required.• Prepare journal entries to support the General Ledger team as needed.

Overnight Receptionist This Overnight Receptionist position might be right for you! Apply now with Robert Half. If you are articulate and highly skilled, you may be the candidate this prominent company is looking for. This position will be a great fit for you if are looking for a temporary position and is willing to work night shifts and be flexible. This short-term contract / temporary Overnight Receptionist position is a terrific opportunity and is based in the McLean, Virginia area. Your responsibilities in this role - Handle and route all incoming phone calls - Submit orders for office and kitchen supplies - Manage various office files and provide general office filing support - Oversee various office files and provide general office filing support - Be an asset to other administrative staff with support overflow work, including word processing, data entry and Internet research tasks - Receive, review, and distribute incoming mail according to specified procedures - Create a welcoming environment for visitors - Wield strong prioritization skills and a sense of urgency

Front Desk Coordinator We are offering a permanent employment opportunity for a Front Desk Coordinator in the healthcare industry, specifically within hospitals and social assistance. The role will be based in Silver Spring, Maryland, United States. As a Front Desk Coordinator, you will be the primary point of contact for our clients and staff, managing incoming calls, providing administrative support, and ensuring a smooth operation of our front office. Responsibilities: • Manage incoming calls, ensuring callers are directed to the appropriate staff member • Provide exceptional customer service to all clients and visitors • Utilize Microsoft Word, Excel, and Outlook for data entry and administrative tasks • Handle conflict resolution as needed in a detail oriented manner • Assist with office coordination duties, including organizing files and distributing mail • Provide concierge services to guests, greeting them and directing them as necessary • Ensure all administrative tasks are completed in a timely and efficient manner • Maintain a detail oriented and pleasant demeanor when interacting with clients and staff over the phone • Use your strong interpersonal skills to foster positive relationships with clients and staff • Monitor and update customer records as necessary.

Account Administrator A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include: • Process employee and account terminations.• Process invoices and payments of accounts; including “Urgent” letter collection procedures.• Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.• Process incoming and outgoing mail daily.• Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.• Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.• Attend in-house training sessions.• Maintain a professional and helpful manner at all times.• Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.• Ability to analyze processes and procedures to determine more efficient methods of providing administrative support

Receptionist We are seeking a Receptionist for our team located in POTOMAC, Maryland. In this role, you will be responsible for handling customer inquiries, maintaining accurate customer records, and managing various administrative duties. This role is an integral part of our team, ensuring effective communication within the office and providing excellent customer service. Responsibilities: • Answering multi-line phone system and managing email correspondence.• Providing excellent customer service to both internal and external stakeholders.• Performing data entry tasks and maintaining organized files.• Scheduling appointments and managing calendars.• Handling receptionist duties such as greeting visitors and providing general information.• Utilizing Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks.• Ensuring the reception area is tidy and presentable.• Assisting with other administrative tasks as needed.• Handling confidential information with discretion.• Collaborating with team members to achieve overall organizational goals. For immediate and confidential consideration, please submit resumes in confidence to Vice President of Permanent Placement, Anne-Laure McGrory at anne-laure [dot] mcgrory [at] roberthalf [dot] [com].

Customer Service Representative I We are providing an opportunity for a Customer Service Representative I in the city of Baltimore, Maryland. The role is primarily within the industry of customer service, where the detail-oriented individual will handle inquiries from customers regarding vehicle impoundment. The workplace is dynamic and fast-paced, and this opportunity offers a short-term contract employment. Responsibilities: • Responding to customer inquiries through phone and in-person interactions, particularly those whose vehicles have been impounded. • Providing detailed information to customers to facilitate the return, auction, or disposal of impounded vehicles. • Informing customers about necessary procedures and documents for releasing or signing over vehicles to the city. • Carefully reviewing official forms such as police reports, towing receipts, and inventory control forms for completeness and consistency. • Evaluating customer documents like vehicle registration, driver’s license, and insurance coverage for validity. • Determining required documentation and procedures based on specific vehicle impoundment circumstances. • Accessing information from the Department of Motor Vehicle database to check for existing liens on the vehicle or outstanding parking or moving violation tickets. • Scheduling administrative hearings to resolve disputes regarding impounded vehicles. • Performing related work as needed, ensuring superior customer service at all times.

Housing Specialist We are currently seeking a dedicated Housing Specialist for our client in Bel Air, MD. The ideal candidate will play a vital role in assisting individuals and families in securing suitable housing solutions, offering support throughout the application process, and connecting clients with local resources. The Housing Specialist will work closely with landlords, housing authorities, and community organizations to ensure that clients have access to affordable, quality housing.<ul><li>Housing Search: Assist clients in identifying appropriate housing options based on their needs and preferences. Provide guidance in completing housing applications, ensuring all necessary documentation is submitted.</li><li>Housing Resource Coordination: Maintain an updated list of available rental properties and homeownership opportunities. Build relationships with local housing authorities, landlords, and real estate professionals to expand housing options for clients.</li><li>Advocacy & Support: Advocate on behalf of clients to resolve issues with landlords and property managers. Provide information on tenant rights, fair housing laws, and other relevant topics to empower clients during the housing process.</li><li>Administrative & Documentation: Keep accurate client records and ensure that all housing applications and associated documents are processed in a timely and efficient manner.</li><li>Community Outreach & Networking: Develop and maintain strong partnerships with local stakeholders, including landlords and community organizations, to improve housing access for clients.</li><li>Program Development & Improvement: Contribute feedback for the continuous improvement of housing programs, ensuring they meet the needs of clients and the community.</li></ul>

Receptionist We are in the process of recruiting a Receptionist for our law firm client based in Vienna, Virginia. In this role, you will be a crucial part of our team, managing the front desk, handling client communication, and maintaining an organized work environment. Responsibilities:• Efficiently manage incoming calls using a multi-line call center and provide necessary information• Greet and oversee visitors, ensuring they sign in and directing them to the relevant party• Maintain an updated Sign In/Out Log for team members, keeping track of their locations• Coordinate meeting logistics, including organizing luncheons• Process and distribute incoming deliveries, ensuring accurate email notifications• Assist with marketing tasks as needed (including using social media)• Handle additional clerical tasks such as copying, collating, and data entry• Uphold the confidentiality of all client and company matters, ensuring no inappropriate discussions in public areas• Participate in team efforts, lending a hand with overflow work when available• Regularly check and manage the docketing calendar, forwarding notices to the relevant parties• Maintain a regular work schedule, understanding the importance of punctuality and reliability. For immediate and confidential consideration, please submit resumes directly to Vice President of Permanent Placement, Anne-Laure McGrory at anne-laure [dot] mcgrory [at] roberthalf [dot] [com].

Overnight Receptionist We are offering a short-term contract employment opportunity for an Overnight Receptionist. You must be willing to work night shift. This position is based in Arlington, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

On Call Receptionist We are offering a contract for an On-Call Receptionist. role based in McLean, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities:• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.• Perform data entry tasks, updating and maintaining accurate records of client information.• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.• Organize and maintain files, ensuring easy accessibility and up-to-date records.• Schedule appointments and meetings, coordinating with various departments to ensure smooth operations.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.

Billing Cooridnator Senior Billing Specialist ~Law Firm Washington, D.C. hybrid $100k, great benefits, excellent work-life balance! My client is a well-established Law Firm located in downtown Washington, D.C. with a need for a Senior Billing Specialist. The Senior Billing Specialist will report directly to the Billing Manager and will be tasked with preparing client invoices, reconciling accounts, processing ebilling, and assisting with collections and accounts receivables. The Billing Specialist with 3E experience are highly encouraged to apply. The Senior Billing Specialist will be responsible for the following duties: • Prepare and distribute weekly, quarterly, and year-end reports for clients in 3E • Apply firm and client-specific billing guidelines, ensure matter engagement letter compliance • Effectively interact and communicate with attorneys, secretaries, and clients in a decentralized billing environment. • Manage client invoicing and regular collections activities including the generation of Accounts Receivable reports monthly and reconciliations • Assist with reviewing and verifying the accuracy of billing and supporting documentation as required • Research and respond to inquiries regarding billing issues and problems • Create new billing formats as needed• Preparing Electronic billing, assisting with maintaining the ebilling hub All interested candidates in this Senior Billing Specialist and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. Requirements: 3 + years’ experience in legal billing 3E software Proficient in MS Office Excellent analytical skills Law firm experience All interested candidates in this Senior Billing Specialist and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.

Insurance Verification Specialist Our client in in the local government sector based in Baltimore, Maryland is seeking a detail-oriented Insurance Verification Specialist to join their team!Responsibilities:<ul><li>Conducting regular follow up and communicating with clinic patients over the phone in a detail-oriented manner.</li><li>Schedule patient visits, including new patient appointments, follow up visits, rescheduling of missed appointments, laboratory tests, and/or other medical appointments</li><li>Collecting and entering patient information such as insurance details, income, and family size into the electronic medical record.</li><li>Utilizing clinical electronic medical records for data entry and management.</li><li>Conducting patient registration, which includes obtaining demographic information.</li><li>Ensuring data accuracy while entering into a spreadsheet and the electronic medical record.</li><li>Making phone calls to patients to gather necessary details for calculating federal poverty limit.</li><li>Monitoring patient accounts and taking actions when necessary.</li></ul>

Adobe Journey Optimizer (AJO) Develope Robert Half is currently seeking a skilled Adobe Journey Optimizer (AJO) Developer to join our client's team and drive the strategic maturity of our client's engagement initiatives. In this role you will be responsible for configuring, optimizing and managing personalized customer journeys across multiple channels, ensuring a seamless and impactful user experience. Key Responsibilities:<ul><li>Configure and optimize customer engagement channels (email, SMS, direct mail, and more) within Adobe Journey Optimizer.</li><li>Set up and manage export layouts for data processing and delivery.</li><li>Oversee AJO Backfeed table management to maintain data accuracy and consistency.</li><li>Assemble and execute customer journeys by integrating content, audience segmentation, and triggers.</li><li>Implement personalization strategies to enhance customer experiences.</li><li>Define and configure the overall journey structure, including workflows and automation.</li><li>Manage and optimize execution cadence to align with business goals and customer touchpoints.</li></ul>

Next Results Page

TalentMatch®

43 results for Customer Experience Specialist in Baltimore, MD

TalentMatch^®