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6 results for Help Desk Tier 1 in Baltimore, MD

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· Install, configure and troubleshoot computer hardware and software
· Assist with new permanent onboarding account setup and change requests
· Monitor helpdesk ticketing system queue and act as primary point of contact
· Coordinate break/fix work with company vendors including deliveries and installs
· Manage IT projects as needed and assist with departmental projects

Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

6 results for Help Desk Tier 1 in Baltimore, MD

Help Desk Analyst II · Install, configure and troubleshoot computer hardware and software · Assist with new permanent onboarding account setup and change requests · Monitor helpdesk ticketing system queue and act as primary point of contact · Coordinate break/fix work with company vendors including deliveries and installs · Manage IT projects as needed and assist with departmental projects

Help Desk Analyst II We are seeking a Help Desk Analyst II for a contract employment opportunity in the information technology department based in Washington, District of Columbia. The primary role is to provide comprehensive support and maintenance, including printer/copiers, equipment maintenance and service, storage room maintenance, desk setups, and A/V support. Responsibilities: • Deliver a high standard of customer service while supporting office staff in a dynamic environment. • Handle the setup and support of video conference and telecommunications systems for meetings. • Provide Audio Visual assistance for special office events. • Maintain desk arrangements, including new permanent setup, office moves, and routine monitoring of all desks for extra, missing, or malfunctioning equipment. • Assist staff as required with missing or malfunctioning desk equipment. • Oversee the Asset Management database. • Coordinate the repair and return of damaged laptops with the manufacturer. • Provide printer support, including toner & paper refresh, ordering supplies, removing jams, and recycling toner. • Manage storage room inventory and cleanliness, order supplies when low. • Keep track of inventory on loan and follow up as needed for equipment return. • Coordinate asset disposal with vendor. • Handle IT courier services and FedEx shipments. • Assist staff on the use of office equipment, including fax, scanner, and copier. • Conduct basic IT troubleshooting.

IT Service Coordinator We are currently hiring an IT Service Coordinator for our operations in Lancaster, Pennsylvania, United States. The main role of this position is to function as a dispatcher and triage for client tickets, collecting all necessary information and directing these to the suitable technical teams. Responsibilities• Collect relevant information from the client ticket system and direct these to the correct technical team• Serve as the initial contact point for client inquiries and escalation issues• Collaborate with technical resources to delegate tickets ensuring deadlines and Service Level Agreements are met• Prioritize and track ticket requests based on urgency and business impact • Maintain clear and detail oriented communication with clients and team members via phone and email• Boost operational efficiency by keeping organized processes and ensuring no ticket request is overlooked• Conduct follow-ups to ensure client satisfaction and a high-quality experience• Handle multiple simultaneous calls and requests, effectively managing multiple tickets at any given time• Use expert computer knowledge for basic functions such as ticketing system and email handling.

Senior Financial Analyst Our client, a major law firm, is seeking a Senior Financial Analyst to join their team in their Washington, DC office. This highly visible role will key on strategic pricing, providing a competitive advantage for sustainable firm growth and top-tier client service. In addition to the finance team, the Senior Financial Analyst will work closely with practice management and partners of the firm. This role will also be instrumental in implementing a new pricing software tool. Key responsibilities for this exciting new Senior Financial Analyst role will be to: • Develop strategic pricing and budget models in response to client proposals and RFPs.• Perform analyses to support pricing decisions and drive effective profitability growth.• Collaborate with firm leadership, important committees as well as business development to create pricing alternatives for clients.• Coordinate with various firm stakeholders including practice leadership, finance and billing to analyze firm performance regarding various fee arrangements.• Create pricing templates and enable their utilization across the firm.• Evaluate pricing requests in RFPs and work with the firm leadership to develop responses.• Conduct market research to prepare competitive analysis of rates and fee proposals.• Assist to identify opportunities for utilizing premium rates as appropriate• Coordinate efforts to work with business partners and various stakeholders to implement new firm-wide pricing software. Our client offers medical benefits as part of their overall compensation package. Please forward your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for consideration for this or one of our other immediate openings in the Washington, DC area.

Cyber Security Manager We are extending an opportunity for a Cyber Security Manager in the Real Estate & Property industry, based in Reston, Virginia. This role encompasses leadership of an Information Security Red Team program, integrating security considerations into IT solutions, and managing a team of information security professionals. Responsibilities: • Develop, lead, and execute an Information Security Red Team program, including the recruitment and training of team members. • Collaborate with IT and business leaders to ensure security considerations are integrated into the evaluation, selection, implementation, and configuration of IT solutions. • Represent cybersecurity interests in significant technology governance initiatives. • Oversee operations of threat and vulnerability management, recommend mitigation strategies, and effectively communicate residual risks. • Regularly assess and document the effectiveness of key security controls. • Mentor and manage a group of information security professionals, including the recruitment and onboarding of new staff. • Prepare and deliver reports to management on departmental activities, key initiatives, and performance metrics. • Utilize skills such as Checkpoint, Cisco ASA, Cisco Technologies, Cloud Technologies, Firewall Technologies, AB Testing, Auditing, AWS Technologies, and Configuration Management to enhance cybersecurity operations.

Workday Release Manager We are in search of a Workday Release Manager to join our healthcare team in McLean, Virginia. This role involves managing Workday releases, focusing on HCM and Payroll modules, and employing both waterfall and agile methodologies. You will also be required to demonstrate your knowledge of Software Delivery Life Cycle (SDLC) and Change Management Procedures. Responsibilities: • Handle Workday releases using both waterfall and agile methodologies • Apply your strong Workday development background, specifically in HCM and Payroll modules • Use your knowledge of Software Delivery Life Cycle (SDLC) and Change Management Procedures • Utilize your strong analytical and problem-solving skills to identify issues and recommend solutions • Exhibit excellent communication skills to articulate technical issues to non-technical stakeholders at all levels • Manage multiple tasks in a fast-paced environment, demonstrating exceptional organizational skills and attention to detail • Leverage your skills in Client Side Scripting, Cloud Technologies, CRM, and ERP - Enterprise Resource Planning • Apply your knowledge in Microsoft, AB Testing, API Development, Business Process Functions, Business Requirement Document, and Configuration Management

Technology Doesn't Change the World, People Do.®

6 results for Help Desk Tier 1 in Baltimore, MD

Technology Doesn't Change the World, People Do.^®