33 results for Customer Experience Specialist in Boston, MA

Customer Experience Specialist We are seeking a dedicated Customer Experience Specialist to join our team in the industry located in Nashua, New Hampshire. As a Customer Experience Specialist, your role will involve managing customer requests, maintaining comprehensive customer records, and addressing customer inquiries. This role offers a contract to permanent employment opportunity. Responsibilities: • Respond to inbound calls and assist customers with their queries• Process customer orders received from the B2B department• Use CRM to keep accurate and updated customer records• Efficiently handle back office administrative tasks• Effectively manage billing functions and backorders• Ensure all customer interactions are properly documented• Collaborate with other team members to enhance customer experience• Identify and report any customer issues or complaints to the supervisor• Continually strive to improve customer service processes and procedures• Keep customer information confidential in accordance with company policy.

Customer Service Specialist Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity. Our client is looking for a customer service candidate with at least 1 year of professional business to business experience. Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function. If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!

Customer Service Representative We are on the lookout for multiple Customer Service Representative in the Utilities/Infrastructure industry based in Concord, New Hampshire. In this role, you will be handling customer inquiries, maintaining customer records with precision, and ensuring the smooth processing of customer applications. This role also involves vigilantly monitoring customer accounts and taking necessary action. Responsibilities: • Ensuring customer needs are met with prompt, accurate, and courteous service, fostering a positive working environment.• Managing customer interactions professionally over the phone, web, and mail in line with department standards and goals.• Coordinating the resolution of routine customer issues and complaints, aiming to resolve them directly or in a timely manner.• Assisting in improving processes to respond efficiently and accurately to customers and client companies.• Proactively contributing to the enhancement of customer service processes.• Utilizing CRM - Customer Relationship Manager system to manage customer interactions and maintain accurate records.• Handling inbound calls and addressing customer queries effectively. This role offers a long-term contract employment opportunity

Account Specialist, Leasing Operations We are offering a long-term contract employment opportunity for an Account Specialist in Leasing Operations based in Woburn, Massachusetts. This role is focused on providing support to the leasing operations team, which handles all leasing aspects of assets. The role involves a combination of administrative tasks, data review, customer service, and communication with customers to resolve discrepancies. Responsibilities: • Support Real Estate Services team with account-specific tasks, including processing customer deliverables and meeting milestones in customer databases • Create and manage customer maintenance projects in collaboration with Associate Project Managers • Handle customer inquiries and resolve installation document discrepancies by directly communicating with internal and external customers • Ensure the accuracy of customer credit records and process customer credit applications efficiently • Review and input project-related administrative items such as special project coding and jurisdictional requirements into the collocation project tracking system • Coordinate and complete all green sheet and ATT system lease management tool LMT deliverables for the ATT services account that generate services revenue • Assemble and deliver/upload customer documents including purchase order requests, lease packages, and other project-level deliverables • Coordinate document and data uploads into internal and external systems • Adhere to department protocols and procedures to improve the efficiency and data quality of the Leasing Operations team • Provide customers with a positive experience from application creation to project closeout.

Patient Access Specialist 3rd Shift (Night Shift) Patient Access Specialist! We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry. Responsibilities: • Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.• Adhere to organizational policies while delivering exceptional customer service with compassion.• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.

Cash Management Specialist We are offering a contract to permanent employment opportunity in the banking industry for a Cash Management Specialist, located in Needham, Massachusetts, 02492, United States. This position involves a range of responsibilities, including processing customer credit applications, maintaining accurate customer credit records, and resolving customer inquiries. The individual will also monitor customer accounts and take appropriate action. Responsibilities: • Accurately and efficiently process customer credit applications • Maintain precise records of customer credit • Resolve customer inquiries promptly and professionally • Monitor customer accounts for any irregularities or potential issues • Take appropriate action based on account monitoring results • Assist in the updating of procedures, policies, and risk assessments • Support related departments and customer support in all areas of cash management and third-party processes • Assist in special projects related to the implementation of products and services, as well as the establishment and maintenance of procedures • Compile necessary information for the research and tracking of cash management customers’ requests and issues • Conduct annual audits of Cash Management products to ensure compliance with internal control, policies, and procedures.

Accounting Specialist We are offering an exciting opportunity for a staff accountant inthe Shirley MA area. The role is in the finance industry and involves performing a variety of accounting duties. The workplace is a fast-paced environment, and the employment type is permanent. Responsibilities:• Accurate and efficient processing of customer credit applications• Maintaining up-to-date customer credit records• Classifying and inputting numerical data into financial software• Assisting in monthly reconciliations and supporting the month-end closing process• Streamlining manual processes to increase efficiency• Preparing financial reports, records, and general ledger accounts• Assisting with the creation and review of annual operating budgets and performance projections• Maintaining documentation for accounts payable and receivable• Carrying out monthly balance sheet reconciliations• Responding to information requests, reviewing financial statements, and assisting with audits• Providing support to the accounting manager as required

Customer Service Representative Robert Half's Industrial Technology Client out of Plymouth, MA is looking for a customer service/sales representative to join their team. Description:-Work with outside sales team to provide solutions for customers-Process orders for customers-Manage vendor relationships and preparing vendor invoicing-Respond to customer inquiries, researching fulfillment order status-This role is very heavy on customer service and customer inquiries about products Must haves:Software/Industry: salesforce or similar CRM system Start Date: April 7thHours: 8AM-5PM M-FLocation: Plymouth, MA Fully OnsitePay: $22-$24 based on experienceDuration: Temp to perm for the right candidate

Product Support Specialist We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts. Responsibilities• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support• Assist customers with the functionalities of our software and hardware products, answering any questions they may have• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate• Utilize remote software to access both customer and internal hardware• Work with Developers and other teams to resolve technical issues• Contribute to the Knowledgebase

Technical Support Specialist We are seeking a Technical Support Specialist to join our team in the Hi Tech Engineering industry. This position is based in Acton, Massachusetts, 01720, United States. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity. Responsibilities: • Provide on-demand software support to clients, answering queries and demonstrating software use • Conduct software training sessions • Carry out software quality assurance testing • Troubleshoot internal software issues and liaise with managers and the development team • Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service • Deliver customer service of the highest standard, handling incoming calls and emails from clients • Process and resolve customer inquiries efficiently • Monitor customer accounts and take appropriate action when necessary • Maintain customer credit records with accuracy and attention to detail.

Collections Specialist We are offering a long-term contract employment opportunity for a Collections Specialist in Exeter, Rhode Island. This position is situated in a dynamic workplace where the focus is on managing customer accounts and ensuring efficient credit and collections processes. Responsibilities: • Efficiently handle a high volume of emails related to credit and collections. • Coordinate invoices with customers, ensuring prompt payment and resolution of any issues. • Assist with the management of customer accounts, monitoring for any changes or discrepancies. • Utilize various software systems for accounting and customer relationship management, including Accurint, ADP, CRM, and Epic Software. • Handle inbound calls, providing exceptional customer service and resolving inquiries. • Maintain accurate records of customer credit applications and transactions. • Take appropriate action on customer accounts based on monitoring results. • Manage billing functions and claim administration in accordance with company policies. • Continually update and maintain accounts receivable records. • Participate in the collection processes, ensuring adherence to company guidelines.

Accounts Receivable Specialist We are offering an opportunity for an Accounts Receivable Specialist to join our team in Wakefield, Massachusetts. The role primarily involves processing of customer credit applications, maintaining accurate customer records, and resolving customer inquiries. This role also requires monitoring of customer accounts and taking appropriate actions. Responsibilities:• Efficiently process customer credit applications, ensuring accuracy at all times.• Utilize skills in accounts receivable and billing functions to maintain financial records.• Handle cash activity appropriately, adhering to best practices in cash handling.• Maintain customer credit records with utmost accuracy and confidentiality.• Resolve customer inquiries timely and professionally, ensuring customer satisfaction.• Monitor customer accounts regularly and take necessary actions based on account status.• Use Great Plains Accounting software for processing and record keeping.• Manage aging accounts effectively, taking necessary steps to recover outstanding amounts.

Receptionist We are offering a long-term contract employment opportunity for a Receptionist in Natick, Massachusetts, 01760, United States. This role primarily involves a blend of customer service duties, administrative tasks, and utilizing various software for data entry and correspondence. Responsibilities: • Handle guest reception duties, including greeting visitors and directing them appropriately • Operate multi-line phone systems, answering incoming calls and directing them to the correct departments or individuals • Conduct data entry tasks, ensuring the accuracy and timeliness of information entered into the system • Handle email correspondence professionally and promptly • Utilize Microsoft Word, Excel, and Outlook for various administrative tasks • Organize files and documents to maintain a structured and efficient filing system • Schedule appointments and meetings as required, coordinating with relevant parties for availability • Utilize interpersonal skills to provide excellent customer service and maintain positive relationships with clients • Restock necessary items and ensure the reception area is well-maintained and presentable • Handle payment transactions accurately and securely.

Front Desk Coordinator We are seeking a Front Desk Coordinator to become a part of our team in the education sector in Mattapan, Massachusetts. As a Front Desk Coordinator, you will be the initial point of interaction for our students and parents, ensuring smooth daily operations at the front desk. This role offers a short term contract employment opportunity. Responsibilities: • Act as the first point of contact for all incoming guests, providing a warm and detail-oriented welcome. • Manage face-to-face interactions with the student and parent body, delivering excellent customer service. • Handle incoming phone calls, ensuring callers are directed to the appropriate department or staff member. • Supervise mail distribution within the organization. • Record student absences accurately and promptly. • Address any operational gaps as they arise, ensuring smooth functioning of the front desk. • Use Microsoft Excel, Outlook, and Word to organize files and manage data. • Offer concierge services as needed, enhancing the overall experience for students and parents. • Apply your administrative assistance and interpersonal skills to maintain a well-organized and efficient front desk.

Receptionist We are offering a short term contract employment opportunity for a Receptionist at our location in Cambridge, Massachusetts. This role is 100% onsite, where you will be the first point of contact for our visitors and employees. As a Receptionist, you will be tasked with a variety of administrative duties, including package management, event coordination, and visitor registration. Responsibilities • Handle incoming packages, ensure their receipt by the appropriate employees, and coordinate pickup/delivery schedules. • Generate and manage work orders as required. • Act as the primary contact for event guest check-in. • Keep track of the event calendar, arrange cleaning staff for event setup, and manage email communication related to events with employees. • Administer visitor check-in and issue visitor badges as necessary. • Distribute parking passes to visitors and employees. • Utilize email, Microsoft Outlook, Microsoft Teams, and Excel for various administrative tasks. • Utilize interpersonal skills to deliver excellent customer service, manage multi-line phone system, and schedule appointments. • Perform data entry tasks and organize files as per company standards.

Marketing Coordinator/Specialist Marketing Coordinator/Specialist with 2+ years of experience working with an architecture or engineering firm needed for a full-time, fully onsite position with our client in Boston. MUST have prior architecture of engineering experience to bs considered. Must be skilled in Creative Suite and Microsoft Office. Will be assisting with proposals, award submissions, public relations, and website management. Salary is based on qualifications and experience but will be somewhere between 70-90K. Responsibilities:<ul><li>Production of qualifications and proposals; interview and conference presentations; award submissions; brochures and other marketing collateral.</li><li>Support of the business development process.</li><li>Support in planning of firm and project related events, exhibitions, and publications.</li><li>Firm website oversight and social media support.</li></ul>

Office Services Associate We are seeking an Office Services Associate to join our team in the financial services industry, located in Boston, Massachusetts. As an Office Services Associate, your role will involve managing back office services, including reprographics copy, mail services in both physical and digital environments, and supporting services in hospitality facilities, audio/visual, and reception. Responsibilities: • Accurately process office services work, ensuring job tickets are properly filled out before initiating tasks. • Adhere to established procedures while performing office functions primarily encompassing reprographics, mail, and intake. • Efficiently manage workflow, prioritizing tasks as necessary. • Provide exceptional customer service, interacting with clients in person, over the phone, or electronically. • Troubleshoot basic equipment problems, placing service calls when necessary. • Maintain effective communication with supervisors or clients regarding job or deadline issues. • Ensure timely completion and delivery of all work, adhering to contracted deadlines. • Handle sensitive and/or confidential documents and information with care. • Conduct quality assurance on personal work and that of others. • Manage resources effectively, using equipment and supplies in a cost-efficient manner. • Be capable of lifting up to 50 lbs. on a regular basis.

Digital Marketing and Content Specialist Digital Marketing & Content Specialist needed for a full-time position with our client in Wilmington, MA. MUST be able to work a minimum of three (3) days a week onsite with a strong preference for fully onsite. The title could also be at the manager level as long as the salary expectations are still in line. Salary is up to 100K depending on experience. The Digital Marketing & Content Specialist will direct our client’s multi-channel digital marketing strategy and develop content that supports lead generation for our strategic markets, increases brand awareness, and elevates our sustainability thought leadership. Responsibilities<ul><li>Coordinate and manage all digital marketing campaigns and projects, collaborating with cross-functional teams and external partners. Ensure on-time, on-budget delivery of digital marketing assets, websites, social media posts, and marketing emails.</li><li>Translate complex, technical ideas into engaging content that aligns with brand goals and complies with industry claims regulations.</li><li>Partner with strategic marketing to create web landing pages and multi-format content (blogs, social posts, videos, webinars, whitepapers, etc) for key segments and applications.</li><li>Collaborate with internal marketing, sales, and technology stakeholders to author news posts for the website and a monthly email newsletter.</li><li>Oversee SEO and SEM initiatives, including keyword research, content optimization, and performance tracking, to enhance organic search presence</li><li>Analyze internal and external data to assess campaign effectiveness, generate insights, and provide actionable recommendations. Define and track key performance indicators (KPIs) and adjust strategies as needed to optimize ROI.</li><li>Partner with inside sales to measure lead generation resulting from digital campaigns.</li><li>Identify and implement digital enhancements based on data insights and industry best practices. Continuously monitor and refine campaign elements to improve engagement and achieve digital marketing goals.</li><li>Recommend digital strategies to support events, webinars, conferences, and tradeshows</li><li>Perform other duties as necessary. </li></ul>

Billing Specialist Robert Half is working with a growing company in Andover seeking a Billing Specialist to join its team. This is a permanent role, that can move into a "Lead" or "Supervisor" role for the right candidate long term. Our client is looking for at least 2 years of billing experience and strong Excel skills. The selected candidate must have proven vendor relationship skills too. Target salary for this opportunity is between 50-65K. If interested and qualified send your resume to Bill.Nichols@roberthalf. Thanks!

Operations Specialist We are looking for an Operations Analyst for a Wealth Management firm in Boston. This position involves collaborating with financial professionals and client support teams to analyze workflows, recommend process enhancements, and bolster the efficiency of services provided to clients. Key responsibilities include onboarding new client accounts, executing complex financial transactions, and ensuring compliance with all relevant regulatory standards, such as FINRA and SEC rules. The role requires a proactive approach in managing operational tasks like ACH approvals, wire transfers, stock transactions, fee monitoring, and margin resolutions while addressing exceptions and escalated issues. Additionally, the position supports team development by training new colleagues and participating in continuous improvement projects and ad hoc assignments.

Merchandising Specialist Robert Half's marketing & creative client is looking for a Merchandising Specialist for a 6+ month contract north of Boston. This is a hybrid, 40-hour-per-week opportunity; candidates must be willing and able to work onsite at least 3 days per week. The Merchandising Specialist will be responsible for managing brand materials, supporting third party vendor needs, assisting with fulfillment and inventory requests, collaborating on new merchandise program initiatives, and aiding with product demos. Must have prior experience with merchandising or retail marketing. Familiarity with third party fulfillment software is a plus. If interested and available, apply today!

Real Estate Attorney Quick Job Summary:Robert Half Legal is seeking an experienced attorney to join our dynamic team in RI or MA. Whether you are an associate or senior associate, this role offers an opportunity to grow your career, develop a strong client base, and contribute to driving the firm's business growth through proactive outreach and exceptional client service. Responsibilities:<ul><li>Transactional Expertise: Provide expert legal counsel on a variety of real estate matters, including commercial and residential transactions, Single-Family Residential (SFR) projects, and bulk sales.</li><li>Business Development: Proactively generate new business through networking, marketing, and community engagement efforts, with a focus on building and expanding a personal book of business.</li><li>Transaction Management: Handle real estate transactions from inception to closing, ensuring all documentation is thorough, accurate, and compliant with legal standards.</li><li>Client Representation: Represent clients during negotiations, disputes, and mediations, offering strategic advice and safeguarding their best interests.</li><li>Collaboration: Partner closely with internal teams and departments to provide integrated and seamless client services.</li><li>Legal Knowledge: Continuously stay abreast of the latest trends and developments in real estate law to enhance the client experience and firm strategy.</li></ul>

Medical Billing Specialist We are offering a permanent employment opportunity for a Medical Billing Specialist in Portsmouth, New Hampshire. The role is critical to our operations in the healthcare industry. As a Medical Billing Specialist, you will focus on managing billing functions, administering claims, and handling customer inquiries related to their accounts. Responsibilities: • Accurately process medical billing information using the Dynamic Data Exchange (DDE) system • Handle administration of claims with a focus on accuracy and timeliness • Utilize Allscripts and Cerner Technologies for efficient management of accounts receivable (AR) • Maintain up-to-date customer records using the EHR SYSTEM • Resolve customer inquiries related to their billing and accounts • Conduct appeals on behalf of customers when required • Oversee workers' compensation claims and ensure they are processed effectively • Utilize Epaces for managing benefit functions • Monitor customer accounts and take appropriate actions based on their status.

Reinsurance Claims Specialist We are offering a contract to permanent employment opportunity for a meticulous Reinsurance Claims Specialist in the insurance industry, based in Boston, Massachusetts. As a Reinsurance Claims Specialist, you will play a crucial role in managing and processing reinsurance claims, ensuring adherence to contract stipulations, and performing comprehensive claims analysis. You will also be required to liaise with internal teams, such as finance and accounting, to cater to data management and reporting requirements. Responsibilities • Ensure the precision of client claim submissions, confirm coverage as per contract terms, and authenticate the receipt of all necessary supporting documents. • Efficiently process and record claims in the claims management system. • Carry out in-depth claims analysis, including the reconciliation of inception-to-date claim balances and tracking of aggregate deductibles and/or reinstatement premium calculations as applicable. • Generate and analyze reports to competently manage the claims portfolio. • Work in collaboration with finance and accounting teams to fulfill data-related needs. • Use your knowledge of treaties/bordereau and understanding of reinsurance contract language to effectively handle reinsurance claims. • Utilize your experience with casualty lines of insurance, specifically environmental and/or asbestos, to manage a diverse claims portfolio.

Inventory Specialist Robert Half is working with a respected client in the Woburn area seeking an Inventory Specialist to join their team. This is a permanent role, reporting into a Distribution Manager in which the core responsibilities are largely focused on shipping and receiving. The selected candidate should be able perform cycle counts of inventory, organize stocks, and process/package/ship orders. The selected Inventory Specialist must have at least 1 year of experience working in a warehouse/inventory/or distribution setting. Proficient MS Office skills are required, as is a high level of work ethic. For the right candidate our client is looking to pay a starting salary between $50-55K + bonus. Please apply ASAP if interested! You can also send an email with your resume directly to Bill.Nichols@roberthalf. Thanks!

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