93 results for Customer Service Manager in Boston, MA

Customer Service Manager Robert Half is working with a manufacturing company in the Wilmington area looking for a Customer Service Manager to join its team. This is a permanent role, reporting into a Director of Operations, managing a well established team. Our client is looking for a Customer Service Manager who has experience working within a B2B sales environment, and someone who is able to train, support, and coach. The customer service department here is responsible for generating quotes, processing orders, and handling some light business development. The Customer Service Manager is responsible for managing ALL aspects of these parts of the business, and ensuring a smooth workflow. A degree is preferred. SAP software experience would be an added bonus. Target base salary is in the $100-120K range + bonus. If interested and qualified email Bill.Nichols@roberthalf, or apply to this listing directly.

Client Services Manager We are seeking an experienced Licensed Investment Executive to join a dynamic financial advisory team. This role involves cultivating and managing client relationships—both personal and business—while delivering tailored investment and insurance solutions aligned with each client's financial goals. The ideal candidate will have a strong track record in financial planning, a deep understanding of investment products, and a keen awareness of market trends, tax laws, and compliance requirements. Responsibilities include executing investment transactions, developing new business, and collaborating with internal partners to ensure a seamless client experience.

Billing Supervisor/Manager We are in search of a Billing Supervisor/Manager to join our team located in Hopkinton , Massachusetts. The primary function of this role is to oversee the customer service staff, ensure the accuracy of customer statements, and manage the collections process. Responsibilities:• Supervise the customer service staff, providing guidance, mentorship, and training.• Maintain the integrity of customer billing, reviewing and posting payment and charge batches, and examining month-end billing error reports.• Oversee the collections process, delegating expectations to staff and communicating results.• Provide a detail oriented response to customer inquiries over the phone or other communication channels.• Evaluate monthly ledgers, budgets, and financial reports, assisting with fiscal planning and annual budget development.• Coordinate the development and implementation of reporting procedures and oversee the maintenance of department records.• Manage the coordination of office staff division training, seminars, workshops, travel arrangements, and special projects.• Display proficiency in the use of proprietary operational systems including Route Manager Online and Tableau.• Conduct office assignments for administrative staff and coordinate program/project development and planning.• Uphold standard operating procedures to assure an efficient, environmentally correct, and safe workplace.

Application Support Engineer We are searching for an Application Support Engineer, providing top-notch support for our proprietary software and hardware solutions. Responsibilities:<ul><li>Work directly with external technical customers</li><li>Troubleshoot and resolve technical issues.</li><li>Use the latest tools to diagnose and fix problems.</li><li>Log and track tickets, documenting key details.</li><li>Collaborate with developers and other teams.</li><li>Follow up to ensure customer satisfaction.</li><li>Prioritize and manage incoming support requests.</li><li>Provide clear, concise updates on resolved issues.</li></ul>Ready to help customers and solve technical challenges? Apply now!

Customer Service Representative We are offering an exciting opportunity for a Customer Service Representative in Burlington, Massachusetts. In this role, you will be based in office environment, providing inside customer support within the industry. This is a perfect opportunity for someone looking to get their foot in the door with a long-standing company. Responsibilities:• Manage incoming calls, ensuring customer queries are answered promptly and accurately.• Provide exceptional customer service, handling customer inquiries and resolving issues as required.• Enter customer data accurately and efficiently, maintaining up-to-date customer records.• Carry out order entry tasks.• Maintain regular email correspondence with customers, providing updates and information as needed.• Utilize Microsoft Excel for data management and tracking purposes.• Schedule appointments as required, coordinating with customers and internal teams.

Office Services Associate We are seeking an Office Services Associate to join our team in the financial services industry, located in Boston, Massachusetts. As an Office Services Associate, your role will involve managing back office services, including reprographics copy, mail services in both physical and digital environments, and supporting services in hospitality facilities, audio/visual, and reception. Responsibilities: • Accurately process office services work, ensuring job tickets are properly filled out before initiating tasks. • Adhere to established procedures while performing office functions primarily encompassing reprographics, mail, and intake. • Efficiently manage workflow, prioritizing tasks as necessary. • Provide exceptional customer service, interacting with clients in person, over the phone, or electronically. • Troubleshoot basic equipment problems, placing service calls when necessary. • Maintain effective communication with supervisors or clients regarding job or deadline issues. • Ensure timely completion and delivery of all work, adhering to contracted deadlines. • Handle sensitive and/or confidential documents and information with care. • Conduct quality assurance on personal work and that of others. • Manage resources effectively, using equipment and supplies in a cost-efficient manner. • Be capable of lifting up to 50 lbs. on a regular basis.

Customer Service Representative Robert Half's Industrial Technology Client out of Plymouth, MA is looking for a customer service/sales representative to join their team. This role would focus on renewals for the company dealing with existing customers acting as an account manager. Description:-Work with outside sales team to provide solutions for customers-Process orders for customers-Make a high number of inbound phone calls -Manage vendor relationships and preparing vendor invoicing-Respond to customer inquiries, researching fulfillment order status-This role is very heavy on customer service and customer inquiries about products Must haves:Software/Industry: salesforce or similar CRM system, SAAS experience Start Date: April 28thHours: 8AM-5PM M-FLocation: Plymouth, MA Fully OnsitePay: $22-$24 based on experienceDuration: Temp to perm for the right candidate

E-Commerce Manager Ecommerce Manager with 3+ years of relevant experience needed for a full-time, mostly remote position with our B2B client located in Woburn, MA. Ideal candidate will be able to work one day a week onsite in Woburn, at least for the first six months or so. Our client is looking for someone who can leverage analytics to determine what's working and what's not working. Must be comfortable calling customers to learn more about what they'd like to see from an ecommerce perspective. Salary is up to 100K. This role seeks an experienced eCommerce Manager who is passionate about driving online sales growth while delivering exceptional digital customer experiences. The ideal candidate requires strategic thinking, excellent communication skills, and the ability to collaborate and lead cross-functional teams to elevate eCommerce initiatives. Responsibilities<ul><li>Build partnerships with vendors and development teams for site improvements and daily operations.</li><li>Develop and implement test-and-learn strategies to optimize performance.</li><li>Monitor and report key performance metrics using tools like MixPanel and GA4.</li><li>Support weekly business reviews with leadership by analyzing sales, trends, and opportunities (e.g., ROAS, actionable insights).</li><li>Leverage customer data (CDP) for targeted marketing strategies and audience segmentation.</li><li>Design and communicate marketing briefs and execute digital campaign strategies to hit sales targets.</li><li>Lead performance marketing efforts (SEO, SEM, Paid Social, Display, etc.) to enhance traffic and conversion rates.</li><li>Oversee product information for accuracy and ensure website usability.</li><li>Stay updated on industry trends, competitors, and technology, and provide insights to management.</li></ul>

Administrative Assistant We are offering a long-term contract employment opportunity for an Administrative Assistant in Charlestown, Massachusetts, 02129, United States. The successful candidate will be tasked with a variety of responsibilities, including processing guest services, coordinating house operations, and managing volunteers. Responsibilities: • Provide top-tier customer service to house guests, ensuring their stay is comfortable and meets their needs• Effectively coordinate and manage house operations, ensuring all areas are maintained to a high standard• Handle the coordination of volunteers, ensuring their efforts are effectively directed towards house needs• Manage inbound and outbound calls, promptly addressing guest inquiries or concerns• Schedule appointments and in-person meetings as needed• Conduct guided tours of the house for potential guests or volunteers• Maintain accurate records of guest stays and volunteer contributions• Process data entry tasks and email correspondence efficiently• Utilize Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft PowerPoint to manage tasks and communicate effectively

Relationship Manager We are seeking a dedicated Community Development Mortgage Officer to join our Lending Division. In this role, you will identify clients and originate mortgage applications primarily in Low to Moderate Income (LMI) census tracts, as defined by federal data, in alignment with Community Reinvestment Act (CRA) goals and bank policies. The ideal candidate will be bilingual in Spanish, Mandarin, or Cantonese, and possess at least three years of experience in the mortgage industry, particularly with borrowers for whom English is not their primary language. Experience working with non-profits focused on First Time Home Buyer Education is also preferred. As a key liaison for bilingual borrowers, you will assist clients throughout the mortgage application process, ensuring that all financial documents are complete and accurate. You will build relationships with local nonprofits and realtors to educate potential homeowners and create a referral network. This position requires excellent communication skills, a strong customer service orientation, and the ability to meet established sales goals. Additionally, knowledge of First Time Home Buyer programs and related assistance options is essential. You will also collaborate with team members to achieve performance goals while adhering to compliance and regulatory requirements.

Receptionist We are offering a long-term contract employment opportunity for a Receptionist in North Kingstown, Rhode Island, 02852, United States. As a Receptionist, you will be at the forefront of our operations, coordinating with vendors and providing support to our customers. You will also be responsible for handling phone and email communications, managing customer data, and creating custom reports in Excel. Responsibilities: • Coordinating with vendors and providing customer support • Handling phone and email correspondence • Utilizing Microsoft Excel for creating new spreadsheets, sorting data, and formulating custom reports • Answering multi-line phone systems as part of customer service • Organizing files and scheduling appointments as part of daily operations • Demonstrating tech savviness in handling various tasks • Working within the system to ensure smooth operations • Ensuring accurate data entry and maintaining customer records • Utilizing Microsoft Outlook and Microsoft Word for various tasks • Demonstrating interpersonal skills in all interactions.

Product Support Specialist We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts. Responsibilities• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support• Assist customers with the functionalities of our software and hardware products, answering any questions they may have• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate• Utilize remote software to access both customer and internal hardware• Work with Developers and other teams to resolve technical issues• Contribute to the Knowledgebase

Customer Operations We are in the Drink & Beverages industry, located in Newton, Massachusetts, and are in search of a detail-oriented individual for our Customer Operations role to join our team. This role will involve managing customer service operations, including order processing, logistics, and customer support. As part of our team, you will be instrumental in ensuring efficient and cost-effective delivery of our products. Responsibilities: • Manage and resolve shipping or delivery issues effectively • Coordinate with the warehouse for successful order fulfillment • Handle customer inquiries and provide excellent customer service • Analyze data to improve customer service operations • Collaborate cross-functionally to ensure seamless operations • Ensure timely delivery of products to customers • Process customer orders meticulously and promptly • Maintain a seamless communication channel with all impacted parties • Spearhead inventory coordination for optimal operations • Use your administrative skills to maintain accurate customer records.

Workplace Exp Coordinator We are offering a long-term contract employment opportunity for a Workplace Experience Coordinator in Lexington, Massachusetts. The focus of this role lies within the field of administrative support, specifically related to workplace experience services. The successful candidate will be expected to undertake a variety of tasks, ranging from processing customer inquiries to managing office materials and supplies. Responsibilities: • Oversee the delivery of workplace services, ensuring a high level of customer satisfaction • Facilitate coordination of office changes • Handle reception duties, including welcoming clients and guests, managing front desk reservations, and administering ID/badge distribution • Maintain and manage quality and retention of program materials, adhering to brand guidelines • Manage databases and digital tools associated with service delivery • Handle shipping and receiving of packages, and maintain pantry stocks • Operate and set up printers, ensuring they are ready for use • Provide administrative support for the Workplace Experience team, including invoice processing, travel arrangements, expense reporting, and equipment care • Respond to customer inquiries in a timely and detail oriented manner • Manage building and equipment services requests as needed.

Systems Administrator We are in search of a Systems Administrator to join our team located in Burlington, Massachusetts. As a Systems Administrator, your primary role will be to manage and enhance our client data operations. This includes overseeing the operation of the Client Data department, managing Salesforce configuration, troubleshooting technical Salesforce issues, and providing staff assistance. Responsibilities: • Facilitate and manage the operation of the Client Data department, including both short-term and long-term priorities • Manage the quarterly release of updates to the Salesforce organization, with a focus on improving user experience through the resolution of ongoing issues, the creation of new workflows, and streamlined data collection • Lead the implementation of new "builds" in collaboration with the Database Administrator and program staff • Customize user experiences based on program needs using Salesforce tools like Lightning App Builder, Object Manager, Flows, Sharing Settings, DLRS, SuperClone Pro, among others • Address and resolve technical Salesforce issues promptly as they arise • Collaborate with the Evaluation Manager to prepare and update reports, dashboards, and pre-filled documents. This includes providing instructions for contractors doing reporting, monitoring their progress, and testing deliverables • Train and supervise the Salesforce Database Administrator • Create and update "how-to" documentation for end-users, providing hands-on training when required • Provide hands-on support for staff to supplement the Database Administrator • Ensure data quality and accuracy, providing exceptional customer service and database management.

Procurement Manager We are looking to bring a Procurement Manager into our team based in Warwick, Rhode Island. The individual will work in a dynamic environment where they will be responsible for managing and optimizing procurement processes. This role involves a variety of tasks, including creating and managing requests for proposals, coordinating with different departments, and maintaining procurement records. Responsibilities: • Develops and manages requests for bids, proposals, and qualifications. • Collaborates with various departments to outline the scope of services for proposals. • Utilizes various procurement methods to balance cost and quality, providing the best value for the organization. • Coordinates with other offices to ensure all solicitations are effectively communicated to the public. • Conducts vendor outreach for procurements and responds to queries from staff and contractors regarding policies and procedures. • Oversees the solicitation, negotiation, award, administration, renewal, and termination of contracts post selection committee review. • Prepares necessary contract documents, secures approvals and maintains copies of executed contracts. • Manages contract administration until contract expiration dates. • Maintains a comprehensive database of existing contracts and upcoming solicitations. • Ensures compliance with federal and state procurement guidelines. • Handles other matters generally related to Procurement.

Part-Time Front Office Assistant We are in search of a Part-Time Front Office Assistant to join our team in the Real Estate Property/Facilities Management industry, located in Boston, Massachusetts. As a Part-Time Front Office Assistant, your primary tasks will involve handling multiple telephone lines, managing customer inquiries, and maintaining precise records. This position offers a short-term contract employment opportunity. Responsibilities: • Efficiently handle a multi-line telephone system and redirect calls to the appropriate personnel or department• Provide accurate and comprehensive information to callers about our firm, including location, directions, and staff contact details• Welcome incoming visitors, screen them professionally, and promptly inform the relevant personnel of their arrival• Manage the key check-out system with high efficiency• Sign for courier deliveries and pick-ups and promptly notify the concerned personnel• Collect mail, open it, and sort it into categories such as checks, invoices, and correspondences• Distribute invoices/correspondences to managers for approval and categorization on behalf of the Vice President• Operate standard office equipment such as postage machine, folding machine, and fax/copier/scanner• Prepare and stamp mailings as created by office staff, including printed checks• Maintain supply of paper in copier/fax machine and distribute printed materials• Perform daily filing duties for management reports• Update the database with client information changes as received• Keep common office areas clean and presentable for our clients• Create and maintain proper response letters for various incoming correspondences• Scan and upload management report correspondences• Review and edit scanned management reports as needed

Jr. Legal Secretary We are offering an exciting opportunity for a Legal Assistant in the legal industry. Located in Boston, Massachusetts, this role encompasses providing secretarial and administrative assistance to attorneys, preparing complex legal documents, and maintaining effective client relations in a team-oriented environment. Responsibilities:• Draft and process correspondence and memoranda with Microsoft Office, ensuring appropriate formatting, spelling, and grammar.• Prepare complex legal documents and revisions as per client requirements.• Carry out e-filing of documents as necessary.• Manage mail and fax communications, including preparation and processing of outgoing mail and faxes, and coordinating specialized mail or courier services as needed.• Maintain and update attorneys' calendars with meetings, appointments, due dates, and client-related activities.• Maintain paper and electronic files in compliance with internal policies, perform routine filing, and retrieve files as needed.• Offer general administrative support including new matter document processing, phone call screening, message taking, client and visitor direction, and travel arrangement coordination.• Communicate effectively and professionally with clients and other firm members, anticipating the business needs of assigned attorneys.• Schedule meetings, arrange conference rooms, and coordinate meal provisions.• Maintain chronological and administrative files for assigned attorneys.

Patient Access Specialist 3rd Shift (Night Shift) Patient Access Specialist! We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry. Responsibilities: • Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.• Adhere to organizational policies while delivering exceptional customer service with compassion.• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.

Bilingual Receptionist We are in the process of recruiting a Bilingual Receptionist at our location in Lawrence, MA. This role offers a contract to permanent employment opportunity. As a Receptionist, your primary job will be to ensure smooth day-to-day operations of our front desk. You'll be the first point of contact for guests, handle incoming phone calls, manage mail, and provide support to our executive staff. MUST BE BILINGUAL IN SPANISH AND ENGLISH Responsibilities:• Greet guests upon arrival and ensure sign-ins and monitoring for security purposes• Maintain an organized and tidy reception area• Handle incoming phone calls via our RingCentral system and ensure all calls are transferred to the appropriate department• Manage incoming and outgoing mail, distribute correspondences as necessary• Provide administrative support to executive staff as needed• Utilize downtime for learning and improving software skills• Schedule appointments and keep track of all meetings in the office• Perform data entry tasks and maintain updated records• Use Microsoft Excel, Word and Outlook to carry out various tasks• Organize files and ensure easy retrieval when needed.

Bilingual Spanish Property Administrative Assistant We are in search of a Bilingual Spanish Property Administrative Assistant for a role based in Dorchester, Massachusetts. Working within the Real Estate & Property industry, you will be tasked with handling customer applications, maintaining precise customer records, and resolving customer inquiries. This job offers a short term contract employment opportunity. Responsibilities: • Efficiently process customer credit applications, ensuring accuracy at all times• Keep up-to-date and precise records of customer credit• Respond to and resolve any customer inquiries promptly and professionally• Monitor customer accounts and take necessary action when required• Familiarize yourself with Hud section 8 regulation to recertify residents' income• Schedule and set up appointments for residents• Review income and request necessary documentation• Send out verification of collected information• Maintain confidentiality while dealing with residents and in all facets of the role• Demonstrate personable skills in dealing with senior citizens and families• Organize and manage a high volume of paperwork• Handle both paper and electronic filing and keep track of all paperwork

Help Desk Manager We are searching for a hands on Manager of Technical Support to join a stable team in Manchester, New Hampshire. The successful candidate will be responsible for overseeing all aspects of the technical support team and processes, which span both software support. We are searching for someone skilled at improving processes, mentoring, identifying opportunities for improvement and putting a plan in place to achieve those improvements. This position requires working in the office Monday through Friday. This is not a remote or hybrid position.

Receptionist We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Brighton, Massachusetts. In this role, you will serve as the first point of contact for visitors and callers, ensuring a welcoming and organized environment. This position requires excellent communication skills and a commitment to providing outstanding customer service. Responsibilities: • Greet visitors and clients warmly upon arrival and assist with their inquiries. • Answer and direct incoming phone calls promptly and professionally. • Relay detailed and accurate messages to appropriate team members. • Maintain a tidy and organized reception area to create a positive impression. • Provide support with scheduling appointments and managing calendars. • Handle incoming mail and package deliveries efficiently. • Offer exceptional customer service to ensure all guests and callers feel valued. • Assist with administrative tasks and document handling as needed.

Inventory Clerk We are in the process of recruiting an Inventory Clerk in Windham, New Hampshire. The selected candidate will be vital in handling inventory, coordinating with various stakeholders for efficient operations, and providing excellent customer service. This role offers a short-term contract employment opportunity. Responsibilities: • Manage inventory, taking into account shipments and stock transfers • Collaborate effectively with suppliers, warehouses, and forwarders to ensure smooth operations • Oversee both international and monthly shipments, which includes tracking and ensuring timely deliveries • Take responsibility for processing and posting freight and supplier invoices, along with managing freight costs • Preserve accurate product data in the ERP system and assist sales with stock reports • Deliver superior customer service and perform general administrative duties • Conduct inventory reconciliation and audit tasks • Handle vendor management and answering inbound calls as needed.

Human Resources (HR) Assistant We are offering a long term, part-time contract employment opportunity for a Human Resources (HR) Assistant in Norwood, Massachusetts. As part of our team, the HR Assistant will provide essential support with a focus on onboarding, recruitment, and various administrative tasks. Responsibilities:• Engage in recruitment efforts to source and attract candidates with experience in the required field• Assist with the onboarding process to ensure a smooth transition for new hires• Perform various administrative tasks as required to support the HR team• Provide exceptional customer service in all interactions• Conduct background checks as part of the recruitment process

Next Results Page