Systems AdministratorWe are in search of a Systems Administrator to join our team located in Burlington, Massachusetts. As a Systems Administrator, your primary role will be to manage and enhance our client data operations. This includes overseeing the operation of the Client Data department, managing Salesforce configuration, troubleshooting technical Salesforce issues, and providing staff assistance. <br><br>Responsibilities:<br>• Facilitate and manage the operation of the Client Data department, including both short-term and long-term priorities<br>• Manage the quarterly release of updates to the Salesforce organization, with a focus on improving user experience through the resolution of ongoing issues, the creation of new workflows, and streamlined data collection<br>• Lead the implementation of new "builds" in collaboration with the Database Administrator and program staff<br>• Customize user experiences based on program needs using Salesforce tools like Lightning App Builder, Object Manager, Flows, Sharing Settings, DLRS, SuperClone Pro, among others<br>• Address and resolve technical Salesforce issues promptly as they arise<br>• Collaborate with the Evaluation Manager to prepare and update reports, dashboards, and pre-filled documents. This includes providing instructions for contractors doing reporting, monitoring their progress, and testing deliverables<br>• Train and supervise the Salesforce Database Administrator<br>• Create and update "how-to" documentation for end-users, providing hands-on training when required<br>• Provide hands-on support for staff to supplement the Database Administrator<br>• Ensure data quality and accuracy, providing exceptional customer service and database management.
