12 results for Desktop Support Analyst in Boston, MA
Desktop Support AnalystWe are seeking a Desktop Support Analyst to join our team located in Boston, Massachusetts. This role is within the CPA Firm industry and offers a short term contract employment opportunity. As a Desktop Support Analyst, you will be primarily tasked with imaging and deploying windows devices, providing high-quality customer service and support, and handling technical issues.<br><br>Responsibilities:<br>• Imaging and deploying Windows devices efficiently, using tools such as Intune.<br>• Building and preparing laptops and images for various projects.<br>• Providing high-quality customer service and support to resolve technical issues.<br>• Handling technical support and help desk troubleshooting tasks.<br>• Working on specific projects like the summer laptop project, when not involved with regular duties.<br>• Assisting with Service Desk support tasks, such as Office 365 issues and ServiceNow ticketing system.<br>• Supporting iPhone and iPad users, using Intune for device management.<br>• Handling walk-up tickets and providing face-to-face support.<br>• Building PDI laptops and using Intune for various tasks.<br>• Being a reliable team player, showing up to work on time, and contributing positively to the work environment.Desktop Support SpecialistWe are offering an exciting contract to permanent employment opportunity for a Desktop Support Specialist in Fitchburg, Massachusetts. As a Desktop Support Specialist, you will be tasked with managing the IT Helpdesk, resolving network and system issues, and contributing to enterprise projects. This position involves direct interaction with staff and vendors and is critical to maintaining the smooth operation of our IT systems.<br><br>Responsibilities:<br>• Oversee the IT Helpdesk and ensure the efficient dispatching of tickets to IT staff based on the complexity of the issue<br>• Ensure all support requests receive a resolution and are properly documented<br>• Manage user accounts in a Windows active directory hybrid environment, including the creation of new users with appropriate permissions and removal of users as necessary<br>• Collaborate with user departments to maintain data and file structure within a 365 Sharepoint/OneDrive environment<br>• Liaise with vendors to resolve system and network issues<br>• Install and troubleshoot computer software such as Operating Systems, Office Suite, Citrix, VPN, and Adobe, and perform updates as necessary<br>• Install and troubleshoot computer hardware including desktops, laptops, printers, and related peripherals, both on site and remotely, and ensure hardware readiness for new permanent staff<br>• Work in tandem with IT Head to manage user systems and replace them in accordance with agency standards<br>• Maintain documentation on software and hardware configuration, network configuration, and computer inventory<br>• Keep software solutions and hardware driver updates from vendors up to date<br>• Provide client support for desktop applications<br>• Manage the Door Access Control and Video systems at multiple locations<br>• Handle cell phone and tablet provisioning along with the MDM solution<br>• Optimize copier use throughout the agency by managing the print server.Help Desk Analyst IIWe are in search of a Help Desk Analyst II to join our team located in Dover, New Hampshire. As a Help Desk Analyst II, your role will be pivotal in maintaining the performance and reliability of our clients' technology infrastructure. You will provide end-user support across MAC and Windows operating systems, troubleshoot issues via various channels, and maintain accurate customer interactions. This role offers a contract to permanent employment opportunity.<br><br>Responsibilities:<br>• Offer proficient end-user support for product installation, usage, and implementation across MAC and Windows operating systems<br>• Troubleshoot and address issues through phone, email, and remote tools, escalating when necessary<br>• Undertake onsite troubleshooting for issues that cannot be resolved remotely<br>• Maintain a current understanding of products and services to provide effective solutions<br>• Accurately document customer interactions, actions, and resolutions in the appropriate database<br>• Work with Windows Server 2012–2019, Active Directory, Exchange, and Office 365 environments<br>• Communicate customer concerns and issues to relevant internal teams<br>• Assist with providing technical support in pre-sales, onsite implementation, and training<br>• Organize and maintain file systems, correspondence, and other records.Help Desk Analyst IIHelp Desk Analyst II<br>IT Helpdesk & General Support<br><br>Provide technical support to end users, diagnosing and troubleshooting hardware/software issues.<br>Guide users on software applications, network access, and security best practices.<br>Assist with employee onboarding and offboarding, including setup and configuration of new devices, accounts, and security protocols.<br>Assist in the maintenance of the asset management system, ensuring up-to-date tracking of IT assets and services.<br>Perform basic system administration tasks to ensure appropriate user access and permissions.<br>Collaborate with end users and stakeholders to gather technical requirements for IT projects.<br>Cybersecurity & Compliance<br><br>Support HIPAA security compliance in collaboration with the Information Security Officer.<br>Help implement cybersecurity best practices, including access controls and endpoint protection.<br>Assist with security audits, risk assessments, and incident response as needed.<br>Required Skills & Qualifications<br><br>Education:<br><br>College coursework or training in Information Systems, Computer Science, or a related field.<br>Technical Expertise:<br><br>Minimum of 3 years experience<br>IT support and troubleshooting experience.<br>Microsoft 365 administration (Teams, OneDrive, SharePoint, etc.).<br>Experience with network file sharing and collaboration tools.<br>Ability to explain technical concepts to non-technical users.<br>Experience managing IT projects from planning to implementation.<br>Preferred Skills (Bonus Points)<br><br>Cybersecurity experience (e.g., access control, endpoint protection).<br>Working knowledge of the HIPAA Security Rule.<br>Experience with network security, or system hardening.Technical Support SpecialistWe are seeking a Technical Support Specialist to join our team in the Hi Tech Engineering industry. This position is based in Acton, Massachusetts, 01720, United States. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity.<br><br>Responsibilities: <br>• Provide on-demand software support to clients, answering queries and demonstrating software use<br>• Conduct software training sessions <br>• Carry out software quality assurance testing<br>• Troubleshoot internal software issues and liaise with managers and the development team<br>• Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service<br>• Deliver customer service of the highest standard, handling incoming calls and emails from clients<br>• Process and resolve customer inquiries efficiently<br>• Monitor customer accounts and take appropriate action when necessary<br>• Maintain customer credit records with accuracy and attention to detail.SAP Multi-Module Business Analyst<p>We are in the process of recruiting a SAP Multi-Module Business Analyst to join our team in a remote position. The role involves tackling a variety of support tickets, utilizing your expert knowledge across a broad spectrum of SAP modules. This short term contract employment opportunity allows for remote work, making it an ideal role for those with the ability to work independently and efficiently. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Independently handle and resolve a significant number of support tickets within the SAP environment</p><p>• Leverage your expert knowledge in SAP modules including MM, PP, FI, CO, SD, HCM, SCM, and CRM</p><p>• Analyze and troubleshoot complex SAP issues with minimal supervision</p><p>• Deliver effective and timely solutions to clear the ticket queue</p><p>• Utilize your problem-solving skills to manage and clear SAP support ticket backlogs</p><p>• Handle cloud technologies and enterprise resource planning</p><p>• Manage business process functions and configuration management </p><p>• Apply your knowledge in SAP Modules and ticketing system</p>Principal Business AnalystWe are offering a permanent employment opportunity for a Principal Business Analyst in Woburn, Massachusetts. This role is crucial within our Information Technology sector, where you will be expected to provide broad functional and technical expertise in the review, development, and implementation of business processes and applications. You will have the chance to partner cross-functionally to streamline IT processes and enhance the quality of customer services. <br><br>Responsibilities <br>• Develop new processes or systems using your advanced knowledge of detail-oriented concepts to resolve complex issues impacting business sub-functions or objectives.<br>• Mentor and guide Business Analysts, sharing your knowledge and reviewing their deliverables to ensure the production of high-quality solutions.<br>• Make sure the alignment with strategic visions while configuring or customizing solutions is maintained, ensuring future integration.<br>• Lead cross-functional sessions to document and analyze business requirements and functional specifications for complex projects, identifying unspoken or conflicting requirements.<br>• Review, test, and lead pilots for new products. Evaluate these new products and provide recommendations.<br>• Identify and suggest solutions for operational inefficiencies and conflicting business practices, focusing on integration issues.<br>• Create or assist in creating and executing cross-functional test scripts to ensure minimal post-production issues.<br>• Facilitate the business and operational readiness for system deployments and process changes.Senior Business AnalystWe are offering a long-term contract employment opportunity for a Senior Business Analyst in Woburn, Massachusetts. As a crucial member of our team, you will be working closely with the IT department, focusing on delivering quality software solutions and implementing and modifying multiple custom or packaged applications and reporting tools. You will be expected to identify ways to streamline processes to improve quality and effectiveness, leveraging IT-related best practices to deliver business solutions.<br><br>Responsibilities:<br>• Collaborate with IT and business partners to drive change and deliver solutions to global business challenges.<br>• Design and implement cross-functional processes and reporting tools.<br>• Present flexible, scalable, and supportable options to stakeholders and help them vet alternatives that support project and business objectives.<br>• Provide forward-thinking vision and proactively identify ways by which IT can add value to business teams.<br>• Estimate, plan, manage, communicate, and execute essential duties with a focus on the uniqueness of each project.<br>• Lead the elicitation, analysis, and documentation of complex requirements and business needs.<br>• Create or oversee the creation of clear and concise documentation throughout all project phases and activities.<br>• Independently execute on complex configuration, reporting, and other technical activities.<br>• Partner with the Quality Assurance team to share project information and validate test scripts.<br>• Design and deliver high-quality training to end users.<br>• Maintain strong ongoing relationships with business partners, project teams, and other stakeholders.<br>• Serve as a mentor and peer reviewer to other team members.Product Support Specialist<p>We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts.</p><p><br></p><p>Responsibilities</p><p>• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support</p><p>• Assist customers with the functionalities of our software and hardware products, answering any questions they may have</p><p>• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate</p><p>• Utilize remote software to access both customer and internal hardware</p><p>• Work with Developers and other teams to resolve technical issues</p><p>• Contribute to the Knowledgebase</p>Cloud API Developer<p>This job is 5 days a week onsite just north of Boston. You must live in MA or NH and be willing to work onsite 5x per week in order to be considered.</p><p><br></p><p><strong>Job Description: Senior API Developer (Cloud ERP Integration)</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a highly skilled and experienced <strong>Senior API Developer</strong> to lead the integration of our cloud-based ERP systems via robust and scalable Restful APIs. This is a critical role within our organization where you will be the primary authority for all cloud integration and development efforts. As a Senior API Developer, you will play a pivotal role in ensuring seamless communication between diverse systems while leveraging your expertise to create innovative solutions that drive business continuity and efficiency.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>API Development and Integration:</strong> Design, develop, and maintain Restful APIs to enable seamless communication between various cloud-based ERP systems, ensuring high performance, scalability, and reliability.</li><li><strong>System Architecture and Design:</strong> Collaborate with stakeholders to assess business needs, define integration requirements, and design comprehensive API-driven solutions to meet those needs.</li><li><strong>Cloud Integration:</strong> Serve as the in-house expert in integrating diverse cloud platforms, leveraging APIs, web services, and data flows to streamline business operations.</li><li><strong>Data Management:</strong> Work extensively with JSON (JavaScript Object Notation) to structure, transmit, and interpret data between systems.</li><li><strong>Development and Scripting:</strong> Use programming languages such as Python (or equivalent experience in other languages) to customize API solutions and enhance system functionality.</li><li><strong>Documentation:</strong> Create and maintain detailed technical documentation for all APIs and system integrations, including use cases, workflows, and troubleshooting guidelines.</li><li><strong>Mentoring and Leadership:</strong> Lead and mentor junior developers, sharing best practices and fostering a culture of continuous learning within the development team.</li><li><strong>Problem-Solving & Quality Assurance:</strong> Investigate API-related issues, debug code, and implement solutions to resolve connectivity and performance challenges. Maintain a strong focus on quality assurance to deliver error-free integrations.</li><li><strong>Collaboration:</strong> Partner with IT teams, business analysts, and external vendors to understand workflows and assess how APIs can better support business requirements.</li></ul><p><br></p><p><br></p>IT Manager<p>Hands-On Infrastructure Manager</p><p>Location: South of Warwick, RI (Onsite 2–3 days per week, non-negotiable)</p><p>Team Size: 4 Direct Reports</p><p><br></p><p>Position Summary:</p><p>We are seeking a Hands-On Infrastructure Manager to oversee the operational performance of a four-member IT team while also contributing directly as a Microsoft Systems Administrator. This dual-role position requires strong leadership skills to mentor and guide team members, coupled with technical expertise in managing on-prem and cloud-based Microsoft systems. You'll split your time between managing and performing hands-on technical work, ensuring smooth infrastructure performance, timely delivery of upgrades, and improved system reliability.</p><p><br></p><p>Key Responsibilities:</p><p><em>Management (50%)</em></p><ul><li>Lead and develop a high-performing IT infrastructure team, fostering a collaborative and engaging environment.</li><li>Manage team workloads, set clear priorities, and allocate resources effectively while ensuring on-time delivery of projects.</li><li>Support strategic IT initiatives, including infrastructure modernization and cloud migration projects.</li><li>Promote employee engagement while driving team alignment with organizational goals.</li><li>Provide hands-on training, coaching, and professional development for team members.</li></ul><p><em>Hands-On Systems Administration (50%)</em></p><ul><li>Maintain and optimize Microsoft-based systems (Windows Server, Active Directory, Exchange, Microsoft 365, Azure environments).</li><li>Configure, troubleshoot, and upgrade servers, PCs, applications, and network hardware for performance and dependability.</li><li>Oversee security protocols to safeguard IT systems and sensitive organizational data.</li><li>Execute regular maintenance checks to reduce technical debt and prevent unplanned downtime.</li><li>Collaborate with IT leadership and cross-functional teams to ensure system scalability and sustainable modernization practices.</li></ul><p><br></p><p><br></p>SAP ERP Configuration SMEJob Posting: SAP ERP Analyst – FI Module We're looking for a sharp SAP ERP Analyst with solid experience in the FI (Financial Accounting) module to join our team on-site (yes, every day – your desk misses you). If you know your way around SAP and can balance a ledger in your sleep, we want to hear from you. What You’ll Do: Support, configure, and enhance SAP FI processes Partner with finance teams to streamline workflows Troubleshoot system issues and lead upgrades/testing Translate complex business needs into SAP solutions What You Bring: Proven experience with SAP FI module Solid grasp of accounting and finance operations Bonus points for experience with SAP BPC and SAP Data Warehouse Analytical mindset and a love for solving ERP puzzles Comfortable working on-site permanent (we’ve got good snacks) Location: On-site, Monday to Friday Type: permanent If SAP FI is your playground and BPC/Data Warehouse are your favorite toys, let’s talk. Apply today!