95 results for Help Desk Support Manager in Boston, MA

Help Desk Manager We are searching for a hands on Manager of Technical Support to join a stable team in Manchester, New Hampshire. The successful candidate will be responsible for overseeing all aspects of the technical support team and processes, which span both software support. We are searching for someone skilled at improving processes, mentoring, identifying opportunities for improvement and putting a plan in place to achieve those improvements. This position requires working in the office Monday through Friday. This is not a remote or hybrid position.

Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team located in Boston, Massachusetts. This role is within the CPA Firm industry and offers a short term contract employment opportunity. As a Desktop Support Analyst, you will be primarily tasked with imaging and deploying windows devices, providing high-quality customer service and support, and handling technical issues. Responsibilities: • Imaging and deploying Windows devices efficiently, using tools such as Intune. • Building and preparing laptops and images for various projects. • Providing high-quality customer service and support to resolve technical issues. • Handling technical support and help desk troubleshooting tasks. • Working on specific projects like the summer laptop project, when not involved with regular duties. • Assisting with Service Desk support tasks, such as Office 365 issues and ServiceNow ticketing system. • Supporting iPhone and iPad users, using Intune for device management. • Handling walk-up tickets and providing face-to-face support. • Building PDI laptops and using Intune for various tasks. • Being a reliable team player, showing up to work on time, and contributing positively to the work environment.

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team located in Dover, New Hampshire. As a Help Desk Analyst II, your role will be pivotal in maintaining the performance and reliability of our clients' technology infrastructure. You will provide end-user support across MAC and Windows operating systems, troubleshoot issues via various channels, and maintain accurate customer interactions. This role offers a contract to permanent employment opportunity. Responsibilities: • Offer proficient end-user support for product installation, usage, and implementation across MAC and Windows operating systems • Troubleshoot and address issues through phone, email, and remote tools, escalating when necessary • Undertake onsite troubleshooting for issues that cannot be resolved remotely • Maintain a current understanding of products and services to provide effective solutions • Accurately document customer interactions, actions, and resolutions in the appropriate database • Work with Windows Server 2012–2019, Active Directory, Exchange, and Office 365 environments • Communicate customer concerns and issues to relevant internal teams • Assist with providing technical support in pre-sales, onsite implementation, and training • Organize and maintain file systems, correspondence, and other records.

Technical Engineer We are offering an exciting opportunity for a Support Engineer. As a Support Engineer, you will troubleshoot and resolve complex technical issues, collaborate with cross-functional teams, and enhance support processes. This role requires strong problem-solving skills and technical expertise. Key Responsibilities:<ul><li>Provide technical support via email, chat, phone, and ticketing systems.</li><li>Diagnose and resolve hardware, software, and network-related issues.</li><li>Document troubleshooting steps, solutions, and best practices in the knowledge base.</li><li>Collaborate with engineering, product, and operations teams to improve product reliability and user experience.</li><li>Assist in system monitoring, incident management, and root cause analysis.</li><li>Train end-users and internal teams on troubleshooting and best practices.</li><li>Stay up to date with industry trends, emerging technologies, and product updates.</li></ul>

Help Desk Analyst II Help Desk Analyst II IT Helpdesk & General Support Provide technical support to end users, diagnosing and troubleshooting hardware/software issues. Guide users on software applications, network access, and security best practices. Assist with employee onboarding and offboarding, including setup and configuration of new devices, accounts, and security protocols. Assist in the maintenance of the asset management system, ensuring up-to-date tracking of IT assets and services. Perform basic system administration tasks to ensure appropriate user access and permissions. Collaborate with end users and stakeholders to gather technical requirements for IT projects. Cybersecurity & Compliance Support HIPAA security compliance in collaboration with the Information Security Officer. Help implement cybersecurity best practices, including access controls and endpoint protection. Assist with security audits, risk assessments, and incident response as needed. Required Skills & Qualifications Education: College coursework or training in Information Systems, Computer Science, or a related field. Technical Expertise: Minimum of 3 years experience IT support and troubleshooting experience. Microsoft 365 administration (Teams, OneDrive, SharePoint, etc.). Experience with network file sharing and collaboration tools. Ability to explain technical concepts to non-technical users. Experience managing IT projects from planning to implementation. Preferred Skills (Bonus Points) Cybersecurity experience (e.g., access control, endpoint protection). Working knowledge of the HIPAA Security Rule. Experience with network security, or system hardening.

Help Desk Analyst II We are offering a long term contract employment opportunity for a Help Desk Analyst II in our Detail Oriented Services team based in Woburn, Massachusetts. As a Help Desk Analyst II, you will provide accurate and courteous support to our internal customers. Your responsibilities will include systematically answering phone calls, responding to emails, conducting online chats, and providing face-to-face desk-side support. You will also be responsible for using technical troubleshooting skills to resolve technical incidents, requests, and problems. Responsibilities: • Offer clear and prompt technical support to internal customers, both online and face-to-face • Utilize technical troubleshooting skills to effectively solve technical incidents, requests, and problems • Handle phone calls and voicemails professionally and efficiently • Respond to emails in a timely manner, ensuring accurate and courteous communication • Document each customer interaction in detail, working within various computer applications • Contribute to a work environment focused on continuously improving the overall success of the department • Manage and maintain accurate customer credit records • Process customer credit applications with accuracy and efficiency • Monitor customer accounts and take appropriate action when necessary • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to aid in your responsibilities.

Technical Support Specialist We are seeking a Technical Support Specialist to join our team in the Hi Tech Engineering industry. This position is based in Acton, Massachusetts, 01720, United States. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity. Responsibilities: • Provide on-demand software support to clients, answering queries and demonstrating software use • Conduct software training sessions • Carry out software quality assurance testing • Troubleshoot internal software issues and liaise with managers and the development team • Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service • Deliver customer service of the highest standard, handling incoming calls and emails from clients • Process and resolve customer inquiries efficiently • Monitor customer accounts and take appropriate action when necessary • Maintain customer credit records with accuracy and attention to detail.

SAP Multi-Module Business Analyst We are in the process of recruiting a SAP Multi-Module Business Analyst to join our team in a remote position. The role involves tackling a variety of support tickets, utilizing your expert knowledge across a broad spectrum of SAP modules. This short term contract employment opportunity allows for remote work, making it an ideal role for those with the ability to work independently and efficiently. Responsibilities: • Independently handle and resolve a significant number of support tickets within the SAP environment• Leverage your expert knowledge in SAP modules including MM, PP, FI, CO, SD, HCM, SCM, and CRM• Analyze and troubleshoot complex SAP issues with minimal supervision• Deliver effective and timely solutions to clear the ticket queue• Utilize your problem-solving skills to manage and clear SAP support ticket backlogs• Handle cloud technologies and enterprise resource planning• Manage business process functions and configuration management • Apply your knowledge in SAP Modules and ticketing system

Senior Linux Systems Administrator An asset management firm based in Boston is seeking a highly skilled Senior Linux System Administrator to join their IT Infrastructure team. This role is essential to maintaining the firm’s robust Linux system environment, managing containerization processes, and supporting cloud-based initiatives. The ideal candidate is an experienced IT professional with a sharp technical acumen, expertise in modern DevOps technologies, and a preference for working onsite. Candidates with financial services experience is preferred. This role is onsite in Boston 3-4 days a week. Responsibilities:<ul><li>Maintain and administer Linux environments, including system performance tuning, patching, and troubleshooting.</li><li>Manage PostgreSQL databases, ensuring data integrity and accessibility</li><li>Deploy, manage, and optimize containerization technologies, specifically Kubernetes and Docker, to support application development and production.</li><li>Implement and maintain configuration management tools, such as Puppet, to ensure consistent and reliable infrastructure.</li><li>Develop and execute automation scripts using Python, Bash, and Powershell to streamline system operations and administrative tasks.</li><li>Collaborate with developers, architects, and business stakeholders to analyze technical requirements and deliver tailored solutions.</li><li>Manage and support cloud infrastructure, with an emphasis on AWS, ensuring scalability, security, and cost efficiency.</li><li>Monitor system health, troubleshoot complex issues, and implement solutions to guarantee high availability and performance of IT systems.</li><li>Work cross-functionally to provide support for key IT initiatives, including new installations, upgrades, and migrations.</li><li>Maintain detailed documentation for system configurations, operational procedures, and troubleshooting steps.</li><li>Advise on best practices and emerging technologies to drive innovation and process improvements.</li></ul>

Permanent Placement Full Desk IT Recruiter Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) Full-Time Full Desk IT Recruiter, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a full desk recruiting role that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients. Responsibilities:Talent Acquisition & Recruitment (50% of role):<ul><li>Source Candidates: Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools</li><li>Candidate Engagement: Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li>Support Candidate Lifecycle: Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience</li><li>Build Talent Pipelines: Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul> Business Development & Client Sales (50% of role):<ul><li>Client Acquisition: Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li>Job Order Fulfillment: Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li>Account Management: Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions</li></ul>

Accounting Manager POSITION: Accounting Manager – Private School LOCATION: Ware, MA - In office position RECRUITER CONTACT: Kelleigh Marquard - Kelleigh.Marquard@Roberthalf About the Organization: Located on a stunning, rustic campus in Central Massachusetts, this private school is dedicated to providing an exceptional educational experience for students in a supportive and inspiring environment. Our client is currently seeking a talented Accounting Manager to play a critical role in managing the school’s financial operations. Position Overview: Reporting directly to the Chief Financial Officer (CFO), the Accounting Manager will be responsible for overseeing day-to-day accounting functions, ensuring accurate financial reporting, and supporting administrative operations. This is a hands-on leadership role with the opportunity to directly contribute to the success of the school’s finance function while collaborating across departments. Key Responsibilities:<ul><li>General Ledger Management: Maintain and update the general ledger, ensuring all financial transactions are recorded accurately and timely.</li><li>Journal Entries & Month-End Close: Prepare and record journal entries, lead the month-end close process, and deliver reliable financial reports.</li><li>Cash management: Reconciliation of bank accounts and reporting on cash position.</li><li>AP & AR Oversight: Supervise and mentor a clerk responsible for accounts payable and accounts receivable functions.</li><li>Payroll Processing: Manage payroll operations while ensuring compliance with school policies and relevant regulations.</li><li>Tax Compliance: Handle tax filings and compliance requirements, working to ensure timely and accurate submissions.</li><li>Audit Preparation: Assist with annual audit preparations, compiling accurate records and documentation as needed.</li><li>Budgeting & Forecasting: Assisting the CFO in the annual planning process and ongoing analysis of variances </li><li>Cross-Functional Support: Provide administrative and HR support, collaborating with other departments as necessary to meet organizational goals.</li></ul>Why You Should Apply:<ul><li>Beautiful Work Environment: Enjoy working on a breathtaking rustic campus that offers a sense of tranquility and inspiration.</li><li>Mission-Oriented Culture: Be part of a team dedicated to shaping the future of education and making a positive impact.</li><li>Professional Growth: Work closely with an experienced CFO, allowing you to enhance your leadership and technical skills.</li><li>Employee Centric Organization: Excellent benefits are offered as well as true work life balance.</li></ul>How to Apply: For quickest consideration, please email your resume in confidence to Kelleigh Marquard at Kelleigh.Marquard@Roberthalf com. All inquiries are confidential. At Robert Half we never distribute your resume without your permission.

Desktop Support Specialist We are offering an exciting contract to permanent employment opportunity for a Desktop Support Specialist in Fitchburg, Massachusetts. As a Desktop Support Specialist, you will be tasked with managing the IT Helpdesk, resolving network and system issues, and contributing to enterprise projects. This position involves direct interaction with staff and vendors and is critical to maintaining the smooth operation of our IT systems. Responsibilities: • Oversee the IT Helpdesk and ensure the efficient dispatching of tickets to IT staff based on the complexity of the issue • Ensure all support requests receive a resolution and are properly documented • Manage user accounts in a Windows active directory hybrid environment, including the creation of new users with appropriate permissions and removal of users as necessary • Collaborate with user departments to maintain data and file structure within a 365 Sharepoint/OneDrive environment • Liaise with vendors to resolve system and network issues • Install and troubleshoot computer software such as Operating Systems, Office Suite, Citrix, VPN, and Adobe, and perform updates as necessary • Install and troubleshoot computer hardware including desktops, laptops, printers, and related peripherals, both on site and remotely, and ensure hardware readiness for new permanent staff • Work in tandem with IT Head to manage user systems and replace them in accordance with agency standards • Maintain documentation on software and hardware configuration, network configuration, and computer inventory • Keep software solutions and hardware driver updates from vendors up to date • Provide client support for desktop applications • Manage the Door Access Control and Video systems at multiple locations • Handle cell phone and tablet provisioning along with the MDM solution • Optimize copier use throughout the agency by managing the print server.

Full Desk IT Recruiter Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) Full-Time Full Desk IT Recruiter, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a full desk recruiting role that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients. Responsibilities:As an Full Desk Technology Recruiter, you will:Talent Acquisition & Recruitment (50% of role):<ul><li>Source Candidates: Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools </li><li>Candidate Engagement: Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li>Support Candidate Lifecycle: Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience </li><li>Build Talent Pipelines: Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul>Business Development & Client Sales (50% of role):<ul><li>Client Acquisition: Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li>Job Order Fulfillment: Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li>Account Management: Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions </li></ul>

Office Services Associate We are seeking an Office Services Associate to join our team in the financial services industry, located in Boston, Massachusetts. As an Office Services Associate, your role will involve managing back office services, including reprographics copy, mail services in both physical and digital environments, and supporting services in hospitality facilities, audio/visual, and reception. Responsibilities: • Accurately process office services work, ensuring job tickets are properly filled out before initiating tasks. • Adhere to established procedures while performing office functions primarily encompassing reprographics, mail, and intake. • Efficiently manage workflow, prioritizing tasks as necessary. • Provide exceptional customer service, interacting with clients in person, over the phone, or electronically. • Troubleshoot basic equipment problems, placing service calls when necessary. • Maintain effective communication with supervisors or clients regarding job or deadline issues. • Ensure timely completion and delivery of all work, adhering to contracted deadlines. • Handle sensitive and/or confidential documents and information with care. • Conduct quality assurance on personal work and that of others. • Manage resources effectively, using equipment and supplies in a cost-efficient manner. • Be capable of lifting up to 50 lbs. on a regular basis.

Payroll Manager Job Summary:We are seeking a highly experienced and detail-oriented Payroll Manager with expertise in ADP Workforce Now to lead our payroll operations. The Payroll Manager will ensure the accurate and compliant processing of payroll, manage payroll team members, resolve payroll discrepancies, and implement process improvements. The ideal candidate is well-versed in federal, state, and local payroll laws and demonstrates a strong ability to collaborate across departments to support the organization’s payroll-related needs. Key Responsibilities:<ol><li>Full-Cycle Payroll Processing: Oversee and manage the preparation, processing, and disbursement of multi-state payrolls using ADP Workforce Now.</li><li>Compliance Management: Ensure adherence to all federal, state, and local tax laws and regulations, including timely filing of payroll taxes, reporting, and compliance audits.</li><li>Team Leadership: Supervise the payroll team, providing guidance, training, and performance management to maintain a high level of accuracy and efficiency.</li><li>System Administration and Updates: Act as the primary administrator for ADP Workforce Now, ensuring regular updates, troubleshooting issues, and optimizing system capabilities for enhanced efficiency.</li><li>Payroll Analysis and Reporting: Generate and analyze payroll reports, providing insights to senior leadership regarding labor costs, overtime, and other key metrics.</li><li>Process Improvement: Continuously review and improve payroll processes and procedures to ensure efficiency, accuracy, and compliance.</li><li>Employee Support: Resolve employee payroll-related inquiries in a timely and professional manner, ensuring a positive employee experience.</li><li>Collaboration with HR and Finance: Partner with HR and Finance departments on benefits deductions, timesheet issues, bonus payouts, and reconciliations. </li></ol>

Project Manager (IT) - Associate We are in search of an Associate Project Manager in the IT sector to join our team based in Quincy, Massachusetts. The role primarily involves handling customer inquiries, maintaining customer records, processing applications, and monitoring customer accounts. Responsibilities: • Effectively use Jira, Confluence, and SharePoint for managing and tracking project updates. • Facilitate meetings, including the preparation and distribution of minutes. • Leverage your understanding of IT and cloud-based projects to manage and resolve customer inquiries. • Demonstrate analytical, critical thinking, and problem-solving skills in managing customer applications and accounts. • Maintain accurate customer credit records and take appropriate actions based on account monitoring. • Use Microsoft Excel and Clarity PPM to manage and analyze data related to customer accounts. • Employ excellent oral and written communication skills in interacting with customers and team members. • Leverage your knowledge of the financial services industry and regulated environments to provide effective customer service. • Collaborate with geographically disbursed teams and build relationships across functional teams. • Use your knowledge of SDLC principles to manage and resolve customer inquiries. • Support tech Mod strategy by effectively managing customer applications and accounts.

E-Commerce Manager Ecommerce Manager with 3+ years of relevant experience needed for a full-time, mostly remote position with our B2B client located in Woburn, MA. Ideal candidate will be able to work one day a week onsite in Woburn, at least for the first six months or so. Our client is looking for someone who can leverage analytics to determine what's working and what's not working. Must be comfortable calling customers to learn more about what they'd like to see from an ecommerce perspective. Salary is up to 100K. This role seeks an experienced eCommerce Manager who is passionate about driving online sales growth while delivering exceptional digital customer experiences. The ideal candidate requires strategic thinking, excellent communication skills, and the ability to collaborate and lead cross-functional teams to elevate eCommerce initiatives. Responsibilities<ul><li>Build partnerships with vendors and development teams for site improvements and daily operations.</li><li>Develop and implement test-and-learn strategies to optimize performance.</li><li>Monitor and report key performance metrics using tools like MixPanel and GA4.</li><li>Support weekly business reviews with leadership by analyzing sales, trends, and opportunities (e.g., ROAS, actionable insights).</li><li>Leverage customer data (CDP) for targeted marketing strategies and audience segmentation.</li><li>Design and communicate marketing briefs and execute digital campaign strategies to hit sales targets.</li><li>Lead performance marketing efforts (SEO, SEM, Paid Social, Display, etc.) to enhance traffic and conversion rates.</li><li>Oversee product information for accuracy and ensure website usability.</li><li>Stay updated on industry trends, competitors, and technology, and provide insights to management.</li></ul>

Network Administrator We are offering a permanent employment opportunity for a Network Administrator based in Fitchburg, Massachusetts. This role involves maintaining, enhancing, and implementing computer networks, network access control, and internet connections within our organization. As a Network Administrator, your tasks will involve working with the IT staff to identify and resolve potential issues, along with maintaining computer network hardware, software, and security. Responsibilities: • Architect, implement and enhance the computer networks and internet connections. • Maintain network hardware and software, including switching, wireless, and LAN management. • Provide support for a variety of operating systems and hardware platforms. • Maintain and manage Windows Active Directory and Group Policies. • Ensure network reliability and security, troubleshoot and resolve all issues. • Document all developed policies and procedures with technical writing skills. • Manage multiple projects, activities, and tasks simultaneously. • Further develop and implement security, change control, patch management, compliance, incident response, and access control policies and procedures. • Support server, network, and desktop hardware, software, and applications. • Monitor network security and act appropriately based on company policies and directions. • Provide senior-level technical hardware and software support, maintenance, and troubleshooting of data center systems and services, WAN/LAN network, and all company IT-supported devices. • Interact with technical and program staff, as well as third-party vendors to manage the day-to-day scheduled and unscheduled computer operations and maintenance activities. • Ensure the stable, efficient, and available company data.

IT Manager Hands-On Infrastructure ManagerLocation: South of Warwick, RI (Onsite 2–3 days per week, non-negotiable)Team Size: 4 Direct Reports Position Summary:We are seeking a Hands-On Infrastructure Manager to oversee the operational performance of a four-member IT team while also contributing directly as a Microsoft Systems Administrator. This dual-role position requires strong leadership skills to mentor and guide team members, coupled with technical expertise in managing on-prem and cloud-based Microsoft systems. You'll split your time between managing and performing hands-on technical work, ensuring smooth infrastructure performance, timely delivery of upgrades, and improved system reliability. Key Responsibilities:Management (50%)<ul><li>Lead and develop a high-performing IT infrastructure team, fostering a collaborative and engaging environment.</li><li>Manage team workloads, set clear priorities, and allocate resources effectively while ensuring on-time delivery of projects.</li><li>Support strategic IT initiatives, including infrastructure modernization and cloud migration projects.</li><li>Promote employee engagement while driving team alignment with organizational goals.</li><li>Provide hands-on training, coaching, and professional development for team members.</li></ul>Hands-On Systems Administration (50%)<ul><li>Maintain and optimize Microsoft-based systems (Windows Server, Active Directory, Exchange, Microsoft 365, Azure environments).</li><li>Configure, troubleshoot, and upgrade servers, PCs, applications, and network hardware for performance and dependability.</li><li>Oversee security protocols to safeguard IT systems and sensitive organizational data.</li><li>Execute regular maintenance checks to reduce technical debt and prevent unplanned downtime.</li><li>Collaborate with IT leadership and cross-functional teams to ensure system scalability and sustainable modernization practices.</li></ul>

Financial Planning & Analysis Manager We are offering an exciting opportunity in the Non-Profit sector in the Westborough area, Massachusetts. The role of a Financial Planning & Analysis VP is an integral part of our team, focusing on providing financial guidance, developing financial models, analyzing data, and ensuring compliance with accounting standards. For Immediate interview contact Victor Muller at 508 205 2136 Responsibilities: • Analyzing financial and operational data to provide insights and recommendations aimed at improving business performance.• Serving as a financial advisor, contributing to decision-making processes, and providing insights into the financial implications of business initiatives.• Collaborating with peers within the finance and business operations team on organization-wide finance and business office initiatives.• Developing and implementing financial models to support budgeting, forecasting, and long-term strategic planning.• Leading the annual budgeting process, ensuring alignment with overall corporate objectives and targets.• Preparing accurate and timely financial forecasts, identifying risks and opportunities to support effective decision-making.• Ensuring compliance with accounting standards, company policies, and regulatory requirements.• Monitoring and analyzing cost structures, identifying opportunities for cost optimization and efficiency improvements.• Assessing and managing financial risks associated with the operations, implementing strategies to mitigate potential challenges.• Collaborating with operational teams to implement cost control and revenue enhancement measures while maintaining high-quality standards.

Accounting Manager We are offering a permanent employment opportunity for an Accounting Manager in Providence, Rhode Island, United States. As an Accounting Manager, you will be expected to oversee all aspects of accounting, including cash management, account reconciliation, and financial reporting. You will also be responsible for leading the accounting team and ensuring the accuracy and timeliness of financial reporting. Responsibilities: • Oversee daily accounting activities and lead the accounting team• Handle all aspects of the accounting system, including the addition of new accounts and modification of the trial balance as needed• Manage the close process, including ownership of the close calendar and journal entry checklist• Ensure accurate and timely financial reporting and prepare monthly internal financial reporting packages for Senior Management• Conduct comprehensive financial analysis and provide valuable insights to management to support strategic decision-making• Develop and monitor annual budgets and quarterly forecasts, identifying variances and implementing corrective actions as needed• Reconcile State Sales monthly and prepare and file MISC-1099 for sales agents• Review payroll taxes and ensure timely payment of payroll and corporate taxes by payroll service• Handle all cash management tasks, including wire transfers and ACH payments• Maintain accurate customer credit records and process customer credit applications efficiently.

Cost Accounting Manager Excellent opportunity to join Global Manufacturing Company with a 100+ year history and leaders in their industry in the Burlington area looking for a Cost Accounting Manager. The Cost Accounting Manager will be responsible for the management, development, analysis and reporting of standard costing. This individual will be a key contributor providing high level analysis of product costs, operations and margins supporting for multi-site locations. Duties include: establish and maintain standard costs for all raw materials, WIP and finished goods, coordinate with engineering and manufacturing to ensure bills of materials (BOM) are accurate and up to date, reconcile general ledger inventory accounts to perpetual inventory reports on a monthly basis, perform various month end reports, journal entries and reconciliations, research and analyze manufacturing costs and variance including labor, yields, material usage, overhead and absorption and advocate changes, provide monthly cost and margin analysis for management and assist with the annual budget and quarterly forecasts relating to cost of goods sold and margins. BS Degree required; MBA/CMA preferred with 8+ years of strong Cost Accounting experience with at least 5 years within manufacturing. Strong communication skills both verbal and written required along with advanced Excel, Oracle and Hyperion experience. This is a great time to be joining this company as they are experiencing high growth, have a DYNAMIC leadership team in place and a new state of art Manufacturing facility. Hybrid – 4 days onsite with flexibility when needed along with very strong bonus plan and benefits. If interested, reach out to Dino Valeri at dino.valeri@roberthalf;com or message me thru LinkedIn.

Finance Associate We are seeking a Finance Associate to join our team in the Financial Services industry, located in Boston, Massachusetts. This position will be part of a family office in the role of Finance Associate. The candidate will work with the team in organizing, administering, overseeing, and reporting on a variety of functions to improve the financial reporting and asset management for the supported families.The ideal candidate is a self-motivated and detail-oriented team player with strongorganizational skills, a professional and discreet demeanor, and a flexible approach to learning, with the ability to handle conflict and changing information in a fast-paced environment. RESPONSIBILITIES:Treasury and Banking SupportCash Management and ReconciliationInvestment AdministrationOperational and Reporting Support• Account for a high volume of daily activity for various entities in Investran which serves as the general ledger system and the portfolio accounting system• Assist in preparation of regular reporting as well as frequent ad hoc deliverables• Prepare weekly report of investment and cash activity• Reconcile and review cash inflows and outflows daily• Maintain budgets and assist in forecasting of upcoming cash flows• Participate in cash management, such as processing payments and strategically managing cash• Various tasks related to investment administration and accounting from beginning to end of workflow, such as monitor distributions and process capital calls to ensure accurate reporting• Coordinate supporting documentation for individual tax returns and collaborate in planning and filing of payments and returns• Maintain online and physical filing systems• Participate in meetings with external advisors• Other interesting one-off projects

Technical Applications Support - Advanced Responsibilities:• Ensure the integrity, stability, and availability of business systems by providing primary support.• Consistently monitor and manage customer accounts, taking appropriate actions as necessary.• Address and resolve production problems, ensuring minimal disruption to operations.• Strictly adhere to and enforce production standards within the organization.• Effectively process customer credit applications in a timely and accurate manner.• Maintain detailed and up-to-date customer credit records.• Handle customer inquiries, providing accurate and helpful information.• Learn and adapt to new skills as required by the role.• Utilize technical acumen to support operational business systems.• Work collaboratively with the programming and systems development teams to enhance system efficiency.

Contracts Manager We are offering a permanent employment opportunity for a Contracts Manager in Wakefield, Massachusetts. As a Contracts Manager, your role will revolve around overseeing contract tracking, managing corporate governance processes, and improving processes in a multi-departmental setting. Responsibilities: • Oversee the management and organization of high-volume contracts and legal documents • Coordinate the processing and management of insurance requests and terms and conditions • Ensure compliance with General Data Protection Regulation (GDPR) updates • Review and upkeep all agreements in line with contract management software • Aid in the maintenance of corporate records and the filing of compliance documents, alongside other legal matters requiring support • Identify areas for process improvement and drive implementation through collaboration and coordination across multiple departments • Undertake special projects and duties as assigned, related to corporate governance, insurance, renewals, data privacy, litigation, board resolutions, maintaining corporate filings, officer lists, and responding to discovery requests.

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