9 results for Help Desk Tier 1 in Boston, MA

Help Desk Analyst II Help Desk Analyst II IT Helpdesk & General Support Provide technical support to end users, diagnosing and troubleshooting hardware/software issues. Guide users on software applications, network access, and security best practices. Assist with employee onboarding and offboarding, including setup and configuration of new devices, accounts, and security protocols. Assist in the maintenance of the asset management system, ensuring up-to-date tracking of IT assets and services. Perform basic system administration tasks to ensure appropriate user access and permissions. Collaborate with end users and stakeholders to gather technical requirements for IT projects. Cybersecurity & Compliance Support HIPAA security compliance in collaboration with the Information Security Officer. Help implement cybersecurity best practices, including access controls and endpoint protection. Assist with security audits, risk assessments, and incident response as needed. Required Skills & Qualifications Education: College coursework or training in Information Systems, Computer Science, or a related field. Technical Expertise: Minimum of 3 years experience IT support and troubleshooting experience. Microsoft 365 administration (Teams, OneDrive, SharePoint, etc.). Experience with network file sharing and collaboration tools. Ability to explain technical concepts to non-technical users. Experience managing IT projects from planning to implementation. Preferred Skills (Bonus Points) Cybersecurity experience (e.g., access control, endpoint protection). Working knowledge of the HIPAA Security Rule. Experience with network security, or system hardening.

Desktop Support Specialist We are offering an exciting contract to permanent employment opportunity for a Desktop Support Specialist in Fitchburg, Massachusetts. As a Desktop Support Specialist, you will be tasked with managing the IT Helpdesk, resolving network and system issues, and contributing to enterprise projects. This position involves direct interaction with staff and vendors and is critical to maintaining the smooth operation of our IT systems. Responsibilities: • Oversee the IT Helpdesk and ensure the efficient dispatching of tickets to IT staff based on the complexity of the issue • Ensure all support requests receive a resolution and are properly documented • Manage user accounts in a Windows active directory hybrid environment, including the creation of new users with appropriate permissions and removal of users as necessary • Collaborate with user departments to maintain data and file structure within a 365 Sharepoint/OneDrive environment • Liaise with vendors to resolve system and network issues • Install and troubleshoot computer software such as Operating Systems, Office Suite, Citrix, VPN, and Adobe, and perform updates as necessary • Install and troubleshoot computer hardware including desktops, laptops, printers, and related peripherals, both on site and remotely, and ensure hardware readiness for new permanent staff • Work in tandem with IT Head to manage user systems and replace them in accordance with agency standards • Maintain documentation on software and hardware configuration, network configuration, and computer inventory • Keep software solutions and hardware driver updates from vendors up to date • Provide client support for desktop applications • Manage the Door Access Control and Video systems at multiple locations • Handle cell phone and tablet provisioning along with the MDM solution • Optimize copier use throughout the agency by managing the print server.

Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team located in Boston, Massachusetts. This role is within the CPA Firm industry and offers a short term contract employment opportunity. As a Desktop Support Analyst, you will be primarily tasked with imaging and deploying windows devices, providing high-quality customer service and support, and handling technical issues. Responsibilities: • Imaging and deploying Windows devices efficiently, using tools such as Intune. • Building and preparing laptops and images for various projects. • Providing high-quality customer service and support to resolve technical issues. • Handling technical support and help desk troubleshooting tasks. • Working on specific projects like the summer laptop project, when not involved with regular duties. • Assisting with Service Desk support tasks, such as Office 365 issues and ServiceNow ticketing system. • Supporting iPhone and iPad users, using Intune for device management. • Handling walk-up tickets and providing face-to-face support. • Building PDI laptops and using Intune for various tasks. • Being a reliable team player, showing up to work on time, and contributing positively to the work environment.

Administrative Assistant We are offering a long-term contract employment opportunity for an Administrative Assistant in Charlestown, Massachusetts, 02129, United States. The successful candidate will be tasked with a variety of responsibilities, including processing guest services, coordinating house operations, and managing volunteers. Responsibilities: • Provide top-tier customer service to house guests, ensuring their stay is comfortable and meets their needs• Effectively coordinate and manage house operations, ensuring all areas are maintained to a high standard• Handle the coordination of volunteers, ensuring their efforts are effectively directed towards house needs• Manage inbound and outbound calls, promptly addressing guest inquiries or concerns• Schedule appointments and in-person meetings as needed• Conduct guided tours of the house for potential guests or volunteers• Maintain accurate records of guest stays and volunteer contributions• Process data entry tasks and email correspondence efficiently• Utilize Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft PowerPoint to manage tasks and communicate effectively

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team located in Dover, New Hampshire. As a Help Desk Analyst II, your role will be pivotal in maintaining the performance and reliability of our clients' technology infrastructure. You will provide end-user support across MAC and Windows operating systems, troubleshoot issues via various channels, and maintain accurate customer interactions. This role offers a contract to permanent employment opportunity. Responsibilities: • Offer proficient end-user support for product installation, usage, and implementation across MAC and Windows operating systems • Troubleshoot and address issues through phone, email, and remote tools, escalating when necessary • Undertake onsite troubleshooting for issues that cannot be resolved remotely • Maintain a current understanding of products and services to provide effective solutions • Accurately document customer interactions, actions, and resolutions in the appropriate database • Work with Windows Server 2012–2019, Active Directory, Exchange, and Office 365 environments • Communicate customer concerns and issues to relevant internal teams • Assist with providing technical support in pre-sales, onsite implementation, and training • Organize and maintain file systems, correspondence, and other records.

Technical Support Specialist We are seeking a Technical Support Specialist to join our team in the Hi Tech Engineering industry. This position is based in Acton, Massachusetts, 01720, United States. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity. Responsibilities: • Provide on-demand software support to clients, answering queries and demonstrating software use • Conduct software training sessions • Carry out software quality assurance testing • Troubleshoot internal software issues and liaise with managers and the development team • Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service • Deliver customer service of the highest standard, handling incoming calls and emails from clients • Process and resolve customer inquiries efficiently • Monitor customer accounts and take appropriate action when necessary • Maintain customer credit records with accuracy and attention to detail.

Product Support Specialist We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts. Responsibilities• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support• Assist customers with the functionalities of our software and hardware products, answering any questions they may have• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate• Utilize remote software to access both customer and internal hardware• Work with Developers and other teams to resolve technical issues• Contribute to the Knowledgebase

Senior Tax Manager - Very close to Remote! My client, a consistent grower in a HOT industry is hiring for a Senior Tax Manager to join the team. The Senior Tax Manager will report to the VP of Tax and handle all things tax related with a heavy focus on Partnership Tax. Compensation for this position is $160-175K + Bonus. This company has been growing very consistently, offers a great work life balance, requires only 1 day a week in office if local and 1 time a month in office if you live out of state, is a very family friends work environment, offers great benefits and a whole lot more! If interested in hearing more, please email your resume to matthew.katz@roberthalf or message me on Linkedin ASAP. Thank you.

IT Manager Hands-On Infrastructure ManagerLocation: South of Warwick, RI (Onsite 2–3 days per week, non-negotiable)Team Size: 4 Direct Reports Position Summary:We are seeking a Hands-On Infrastructure Manager to oversee the operational performance of a four-member IT team while also contributing directly as a Microsoft Systems Administrator. This dual-role position requires strong leadership skills to mentor and guide team members, coupled with technical expertise in managing on-prem and cloud-based Microsoft systems. You'll split your time between managing and performing hands-on technical work, ensuring smooth infrastructure performance, timely delivery of upgrades, and improved system reliability. Key Responsibilities:Management (50%)<ul><li>Lead and develop a high-performing IT infrastructure team, fostering a collaborative and engaging environment.</li><li>Manage team workloads, set clear priorities, and allocate resources effectively while ensuring on-time delivery of projects.</li><li>Support strategic IT initiatives, including infrastructure modernization and cloud migration projects.</li><li>Promote employee engagement while driving team alignment with organizational goals.</li><li>Provide hands-on training, coaching, and professional development for team members.</li></ul>Hands-On Systems Administration (50%)<ul><li>Maintain and optimize Microsoft-based systems (Windows Server, Active Directory, Exchange, Microsoft 365, Azure environments).</li><li>Configure, troubleshoot, and upgrade servers, PCs, applications, and network hardware for performance and dependability.</li><li>Oversee security protocols to safeguard IT systems and sensitive organizational data.</li><li>Execute regular maintenance checks to reduce technical debt and prevent unplanned downtime.</li><li>Collaborate with IT leadership and cross-functional teams to ensure system scalability and sustainable modernization practices.</li></ul>