13 results for Help Desk Tier 3 in Boston, MA

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team located in Dover, New Hampshire. As a Help Desk Analyst II, your role will be pivotal in maintaining the performance and reliability of our clients' technology infrastructure. You will provide end-user support across MAC and Windows operating systems, troubleshoot issues via various channels, and maintain accurate customer interactions. This role offers a contract to permanent employment opportunity. Responsibilities: • Offer proficient end-user support for product installation, usage, and implementation across MAC and Windows operating systems • Troubleshoot and address issues through phone, email, and remote tools, escalating when necessary • Undertake onsite troubleshooting for issues that cannot be resolved remotely • Maintain a current understanding of products and services to provide effective solutions • Accurately document customer interactions, actions, and resolutions in the appropriate database • Work with Windows Server 2012–2019, Active Directory, Exchange, and Office 365 environments • Communicate customer concerns and issues to relevant internal teams • Assist with providing technical support in pre-sales, onsite implementation, and training • Organize and maintain file systems, correspondence, and other records.

Help Desk Analyst II Help Desk Analyst II IT Helpdesk & General Support Provide technical support to end users, diagnosing and troubleshooting hardware/software issues. Guide users on software applications, network access, and security best practices. Assist with employee onboarding and offboarding, including setup and configuration of new devices, accounts, and security protocols. Assist in the maintenance of the asset management system, ensuring up-to-date tracking of IT assets and services. Perform basic system administration tasks to ensure appropriate user access and permissions. Collaborate with end users and stakeholders to gather technical requirements for IT projects. Cybersecurity & Compliance Support HIPAA security compliance in collaboration with the Information Security Officer. Help implement cybersecurity best practices, including access controls and endpoint protection. Assist with security audits, risk assessments, and incident response as needed. Required Skills & Qualifications Education: College coursework or training in Information Systems, Computer Science, or a related field. Technical Expertise: Minimum of 3 years experience IT support and troubleshooting experience. Microsoft 365 administration (Teams, OneDrive, SharePoint, etc.). Experience with network file sharing and collaboration tools. Ability to explain technical concepts to non-technical users. Experience managing IT projects from planning to implementation. Preferred Skills (Bonus Points) Cybersecurity experience (e.g., access control, endpoint protection). Working knowledge of the HIPAA Security Rule. Experience with network security, or system hardening.

Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team located in Boston, Massachusetts. This role is within the CPA Firm industry and offers a short term contract employment opportunity. As a Desktop Support Analyst, you will be primarily tasked with imaging and deploying windows devices, providing high-quality customer service and support, and handling technical issues. Responsibilities: • Imaging and deploying Windows devices efficiently, using tools such as Intune. • Building and preparing laptops and images for various projects. • Providing high-quality customer service and support to resolve technical issues. • Handling technical support and help desk troubleshooting tasks. • Working on specific projects like the summer laptop project, when not involved with regular duties. • Assisting with Service Desk support tasks, such as Office 365 issues and ServiceNow ticketing system. • Supporting iPhone and iPad users, using Intune for device management. • Handling walk-up tickets and providing face-to-face support. • Building PDI laptops and using Intune for various tasks. • Being a reliable team player, showing up to work on time, and contributing positively to the work environment.

Desktop Support Specialist We are offering an exciting contract to permanent employment opportunity for a Desktop Support Specialist in Fitchburg, Massachusetts. As a Desktop Support Specialist, you will be tasked with managing the IT Helpdesk, resolving network and system issues, and contributing to enterprise projects. This position involves direct interaction with staff and vendors and is critical to maintaining the smooth operation of our IT systems. Responsibilities: • Oversee the IT Helpdesk and ensure the efficient dispatching of tickets to IT staff based on the complexity of the issue • Ensure all support requests receive a resolution and are properly documented • Manage user accounts in a Windows active directory hybrid environment, including the creation of new users with appropriate permissions and removal of users as necessary • Collaborate with user departments to maintain data and file structure within a 365 Sharepoint/OneDrive environment • Liaise with vendors to resolve system and network issues • Install and troubleshoot computer software such as Operating Systems, Office Suite, Citrix, VPN, and Adobe, and perform updates as necessary • Install and troubleshoot computer hardware including desktops, laptops, printers, and related peripherals, both on site and remotely, and ensure hardware readiness for new permanent staff • Work in tandem with IT Head to manage user systems and replace them in accordance with agency standards • Maintain documentation on software and hardware configuration, network configuration, and computer inventory • Keep software solutions and hardware driver updates from vendors up to date • Provide client support for desktop applications • Manage the Door Access Control and Video systems at multiple locations • Handle cell phone and tablet provisioning along with the MDM solution • Optimize copier use throughout the agency by managing the print server.

Compliance Officer We are offering an exciting opportunity for a Compliance Officer in Nashua, New Hampshire. In this role, you will primarily focus on overseeing the implementation of civil rights requirements in line with Federal, State, and local regulations. This position is integral to ensuring a non-discriminatory environment for all individuals, regardless of sex, race, creed, religion, color, national origin, experienced or military status, sexual orientation, gender expression or identity, or disability. This is a great opportunity for someone fresh out of law school who might not want to be an attorney! Role: Compliance CoordinatorSalary: $100,000 - $120,000 + great benefits!Hours: 8:00am - 3:30pm Responsibilities:• Oversee the implementation of civil rights requirements at a high level.• Develop strategies to prevent discriminatory practices and harassment.• Ensure compliance with Federal, State, and local civil rights regulations.• Act as the primary point of contact for Title IX coordination within the company.• Implement measures to prevent discrimination on various grounds including sex, race, creed, religion, color, national origin, experienced or military status, sexual orientation, gender expression or identity, or disability.• Monitor and assess the effectiveness of implemented strategies and make necessary adjustments.• Handle inquiries and complaints related to civil rights and discrimination.• Maintain comprehensive records of all activities related to civil rights compliance.• Continuously update knowledge and understanding of civil rights and discrimination laws.

Digital Marketing and Content Specialist Digital Marketing & Content Specialist needed for a full-time position with our client in Wilmington, MA. MUST be able to work a minimum of three (3) days a week onsite with a strong preference for fully onsite. The title could also be at the manager level as long as the salary expectations are still in line. Salary is up to 100K depending on experience. The Digital Marketing & Content Specialist will direct our client’s multi-channel digital marketing strategy and develop content that supports lead generation for our strategic markets, increases brand awareness, and elevates our sustainability thought leadership. Responsibilities<ul><li>Coordinate and manage all digital marketing campaigns and projects, collaborating with cross-functional teams and external partners. Ensure on-time, on-budget delivery of digital marketing assets, websites, social media posts, and marketing emails.</li><li>Translate complex, technical ideas into engaging content that aligns with brand goals and complies with industry claims regulations.</li><li>Partner with strategic marketing to create web landing pages and multi-format content (blogs, social posts, videos, webinars, whitepapers, etc) for key segments and applications.</li><li>Collaborate with internal marketing, sales, and technology stakeholders to author news posts for the website and a monthly email newsletter.</li><li>Oversee SEO and SEM initiatives, including keyword research, content optimization, and performance tracking, to enhance organic search presence</li><li>Analyze internal and external data to assess campaign effectiveness, generate insights, and provide actionable recommendations. Define and track key performance indicators (KPIs) and adjust strategies as needed to optimize ROI.</li><li>Partner with inside sales to measure lead generation resulting from digital campaigns.</li><li>Identify and implement digital enhancements based on data insights and industry best practices. Continuously monitor and refine campaign elements to improve engagement and achieve digital marketing goals.</li><li>Recommend digital strategies to support events, webinars, conferences, and tradeshows</li><li>Perform other duties as necessary. </li></ul>

Portfolio Accountant - Real Estate (2 days onsite) Our client is a prominent and well-established international private equity and real estate investment firm with a reputation for excellence and a culture of collaboration. Their organization is rapidly growing, particularly in the accounting and finance functions and continue to expand. This firm offers a supportive work environment with numerous opportunities for growth, learning, and professional development. Why Join This Team?<ul><li>Clear career progression opportunities – leadership encourages employees to actively pursue growth.</li><li>Exposure to international real estate business.</li><li>Collaborative team with long-tenured professionals and low turnover.</li><li>A dynamic workplace featuring learning sessions, professional development events, happy hours, and team-building activities.</li><li>An expanding global footprint with opportunities to contribute to meaningful projects.</li></ul>The Opportunity: The Portfolio Accountant will be an integral part of the accounting team, responsible for overseeing and ensuring the accuracy of financial reporting and operations for private real estate funds and separate accounts. This role offers the chance to collaborate across teams and with external partners while gaining exposure to international markets. Responsibilities Include:<ul><li>Prepare and review US GAAP financial statements for private real estate funds and separate accounts.</li><li>Analyze financial operations, monitor compliance with accounting policies, and explain variances.</li><li>Collaborate with third-party property managers, reviewing quarterly reports and property management fee billings.</li><li>Assist with cash forecasting and ensure timely completion of external audits.</li><li>Review year-end property reconciliations and contribute to investor reporting.</li></ul>

Product Support Specialist We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts. Responsibilities• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support• Assist customers with the functionalities of our software and hardware products, answering any questions they may have• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate• Utilize remote software to access both customer and internal hardware• Work with Developers and other teams to resolve technical issues• Contribute to the Knowledgebase

IT Manager Hands-On Infrastructure ManagerLocation: South of Warwick, RI (Onsite 2–3 days per week, non-negotiable)Team Size: 4 Direct Reports Position Summary:We are seeking a Hands-On Infrastructure Manager to oversee the operational performance of a four-member IT team while also contributing directly as a Microsoft Systems Administrator. This dual-role position requires strong leadership skills to mentor and guide team members, coupled with technical expertise in managing on-prem and cloud-based Microsoft systems. You'll split your time between managing and performing hands-on technical work, ensuring smooth infrastructure performance, timely delivery of upgrades, and improved system reliability. Key Responsibilities:Management (50%)<ul><li>Lead and develop a high-performing IT infrastructure team, fostering a collaborative and engaging environment.</li><li>Manage team workloads, set clear priorities, and allocate resources effectively while ensuring on-time delivery of projects.</li><li>Support strategic IT initiatives, including infrastructure modernization and cloud migration projects.</li><li>Promote employee engagement while driving team alignment with organizational goals.</li><li>Provide hands-on training, coaching, and professional development for team members.</li></ul>Hands-On Systems Administration (50%)<ul><li>Maintain and optimize Microsoft-based systems (Windows Server, Active Directory, Exchange, Microsoft 365, Azure environments).</li><li>Configure, troubleshoot, and upgrade servers, PCs, applications, and network hardware for performance and dependability.</li><li>Oversee security protocols to safeguard IT systems and sensitive organizational data.</li><li>Execute regular maintenance checks to reduce technical debt and prevent unplanned downtime.</li><li>Collaborate with IT leadership and cross-functional teams to ensure system scalability and sustainable modernization practices.</li></ul>

Technical Support Specialist We are seeking a Technical Support Specialist to join our team in the Hi Tech Engineering industry. This position is based in Acton, Massachusetts, 01720, United States. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity. Responsibilities: • Provide on-demand software support to clients, answering queries and demonstrating software use • Conduct software training sessions • Carry out software quality assurance testing • Troubleshoot internal software issues and liaise with managers and the development team • Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service • Deliver customer service of the highest standard, handling incoming calls and emails from clients • Process and resolve customer inquiries efficiently • Monitor customer accounts and take appropriate action when necessary • Maintain customer credit records with accuracy and attention to detail.

Tax Director - start up CPA firm! Unique situation!! Tax Director / CPA FirmBoston Area / Hybrid $200k++ Newly-created role within a newly-created professional services firm providing full audit and tax work. Established (and growing) set of clients for this CPA firm. Very stable situation. Really zero risk. Great opportunity to join a growing firm with a fresh and employee-friendly culture from the get-go!! If you have 10+ years within public accounting with a focus on corporate tax services, this is a place you should consider. The firm has an established client base, so you will not be expected to do business development as a major part of the job. The key will be to provide key leadership to the developing team of managers, seniors and staff while maintaining a high level of client service. Excellent compensation, time off and benefits, as well as nice restrictions on peak busy season hours (< 55) for everyone. Above market compensation salary range $175-225k+, plus bonus...Comp will be based on experience.

Data Engineer Join a leading manufacturing company, committed to precision, performance, and continuous improvement. Our data doesn't just sit in spreadsheets—it drives decisions, cuts costs, and fuels innovation. If you’re passionate about turning raw data into real impact, keep reading. The Role:We’re looking for a Data Engineer with hands-on experience in the manufacturing industry to help us level up our data infrastructure and analytics. You'll play a key role in building and optimizing data pipelines, connecting our Infor ERP system with tools like Tableau, and ensuring accurate costing data flows where it needs to. What You'll Do:<ul><li>Design, build, and maintain scalable data pipelines for ERP and operational data</li><li>Integrate Infor ERP data with Tableau dashboards for business users</li><li>Collaborate with finance, operations, and IT to ensure accurate product costing and analytics</li><li>Implement data quality and validation checks across the pipeline</li><li>Optimize data storage, retrieval, and performance for reporting and analytics</li></ul> What You Bring:<ul><li>3+ years of experience as a Data Engineer or similar role, preferably in a manufacturing environment</li><li>Strong knowledge of ERP systems and their data structures</li><li>Proficient in SQL, ETL tools, and scripting</li><li>Solid understanding of costing, BOMs, routings, and manufacturing workflows</li><li>Familiarity with cloud data platforms (e.g., Azure, AWS) is a plus</li><li>Strong communication skills—you can speak “data” and “shop floor”</li></ul> Why You’ll Love It Here:<ul><li>Work with a team that values data-driven decisions</li><li>High impact role with visibility across departments</li><li>Competitive compensation and benefits</li><li>A culture that respects process and encourages innovation</li></ul> Apply Now:Ready to transform data into manufacturing insights? Send us your resume and let’s talk.

Payroll Manager Job Summary:We are seeking a highly experienced and detail-oriented Payroll Manager with expertise in ADP Workforce Now to lead our payroll operations. The Payroll Manager will ensure the accurate and compliant processing of payroll, manage payroll team members, resolve payroll discrepancies, and implement process improvements. The ideal candidate is well-versed in federal, state, and local payroll laws and demonstrates a strong ability to collaborate across departments to support the organization’s payroll-related needs. Key Responsibilities:<ol><li>Full-Cycle Payroll Processing: Oversee and manage the preparation, processing, and disbursement of multi-state payrolls using ADP Workforce Now.</li><li>Compliance Management: Ensure adherence to all federal, state, and local tax laws and regulations, including timely filing of payroll taxes, reporting, and compliance audits.</li><li>Team Leadership: Supervise the payroll team, providing guidance, training, and performance management to maintain a high level of accuracy and efficiency.</li><li>System Administration and Updates: Act as the primary administrator for ADP Workforce Now, ensuring regular updates, troubleshooting issues, and optimizing system capabilities for enhanced efficiency.</li><li>Payroll Analysis and Reporting: Generate and analyze payroll reports, providing insights to senior leadership regarding labor costs, overtime, and other key metrics.</li><li>Process Improvement: Continuously review and improve payroll processes and procedures to ensure efficiency, accuracy, and compliance.</li><li>Employee Support: Resolve employee payroll-related inquiries in a timely and professional manner, ensuring a positive employee experience.</li><li>Collaboration with HR and Finance: Partner with HR and Finance departments on benefits deductions, timesheet issues, bonus payouts, and reconciliations. </li></ol>