16 results for It Systems Analyst in Boston, MA

Salesforce Implementation Project Manager Sr. Salesforce Implementation Project Manager / Business Systems Analyst Hybrid onsite 2-3 days a week just outside of Boston. There is no chance this role becomes fully remote, you must live a commutable distance from Boston. The team would like someone who can interface face to face in-person with the business and technology teams at least 2-3 times per week. About the RoleWe are seeking a highly skilled Salesforce Business Systems Analyst (BSA) / Project Manager to join our dynamic team of 40 professionals, which consists of 9 full-time employees and many contractors. The primary focus of this role is to serve as the Salesforce expert for the organization, acting as a liaison between business users and the development team. You will gather business requirements, translate them into actionable items for developers, and ensure the successful delivery of Salesforce solutions.This role is critical for supporting various departments across the organization that utilize different Salesforce modules, with a current focus on Service Cloud and Experience Cloud. The ideal candidate will possess a deep understanding of Salesforce, excellent project management skills, and the ability to collaborate effectively with both technical and non-technical stakeholders. Responsibilities:<ul><li>Serve as the organization's Salesforce expert with a focus on Service Cloud and Experience Cloud (preferred but not mandatory).</li><li>Facilitate conversations with business users to gather and document requirements, ensuring clarity and alignment between stakeholders.</li><li>Work directly with developers to translate requirements into actionable user stories for sprints, ensuring goals and priorities are well-defined and met within deadlines.</li><li>Manage and oversee multiple Salesforce-related projects simultaneously, ensuring successful execution from initiation to delivery without people-management responsibilities.</li><li>Act as a trusted advisor to the business by understanding their struggles and identifying Salesforce-based solutions to drive impact and efficiency.</li><li>Provide training or user support when necessary, ensuring the seamless adoption of solutions.</li><li>Collaborate with internal teams to prioritize, strategize, and align project objectives with organizational goals.</li><li>Ensure standard practices for no-code Salesforce development are followed, aligning with existing framework and solutions.</li></ul>

HRIS Analyst We are in search of a competent HRIS Analyst to be a part of our team located in Attleboro, Massachusetts. The primary focus of this role is to ensure efficient processing and maintenance of human resources information systems. This role will be crucial in executing HRIS systems analysis, maintaining accurate reporting, and managing projects. The role involves working with HRIS software such as UKG, Workday, SAP SuccessFactors, Oracle HCM, or similar systems. Responsibilities: • Ensure accurate and efficient processing of customer credit applications• Keep up-to-date customer credit records• Respond to customer inquiries and resolve issues promptly• Monitor customer accounts and take necessary actions• Configure and report using UKG and other HRIS software• Utilize data visualization tools such as Tableau, Power BI for reporting• Troubleshoot complex problems and come up with innovative solutions• Lead UKG HRIS system implementation or upgrades and manage projects effectively• Work cross-functionally to meet deadlines and deliver results• Maintain strong attention to detail and accuracy in all tasks• Communicate complex technical information to non-technical stakeholders effectively• Build and maintain organizational hierarchies within UKG• Perform ad hoc reporting and auditing as required• Manage business process functions and benefit functions effectively This position offers a short term contract employment opportunity. Could possibly extend to permanent.

Help Desk Analyst I We are offering an opportunity for a Help Desk to join our team in North Billerica, Massachusetts. This role involves a wide range of IT tasks, including system configuration, hardware maintenance, and technical support in a dynamic workplace. This is a short term contract employment opportunity that promises a challenging yet detail oriented experience. Responsibilities:• Deploying and setting up laptops and mobile devices • Providing one-on-one assistance to employees at multiple locations• Configuring and managing Android and Apple devices• Utilizing Microsoft and Active Directory tools for system configuration and management• Performing hardware maintenance and troubleshooting for Dell laptops and other computer hardware• Implementing Citrix Technologies and Cisco Technologies to ensure optimal system performance• Handling user inquiries and resolving technical issues promptly• Traveling to different locations as required, ensuring seamless IT support across all sites• Conducting a final round of system checks and cleanup to ensure all IT systems are functioning efficiently.

Hardware Design Engineer We are searching for an innovative Hardware Analyst to join our team in Littleton, Massachusetts. This role involves playing a key role in the development and implementation of hardware solutions for a variety of projects. Working in collaboration with cross-functional teams, you will contribute to the entire product development lifecycle, from concept to production. Responsibilities: • Design and optimization of analog and digital circuits for a variety of applications • Conduct circuit simulations and analysis to ensure optimal performance and reliability • Creation and modification of PCB layouts using industry-standard tools • Oversee the prototyping process and collaborate with manufacturers to ensure design integrity • Research and select appropriate components based on project requirements and cost considerations • Manage relationships with suppliers to source components and manage the supply chain • Develop and execute test plans to validate hardware designs • Troubleshoot and debug hardware issues during development and testing phases • Collaborate with software engineers, firmware developers, and other team members to integrate hardware components seamlessly • Participate in design reviews and provide valuable input to enhance overall system performance • Create comprehensive design documentation, including schematics, layouts, and design specifications • Maintain accurate records of changes and updates throughout the development process • Ensure hardware designs comply with relevant industry standards and regulations • Stay abreast of emerging technologies and industry trends to incorporate into design practices.

Help Desk Analyst II Help Desk Analyst II IT Helpdesk & General Support Provide technical support to end users, diagnosing and troubleshooting hardware/software issues. Guide users on software applications, network access, and security best practices. Assist with employee onboarding and offboarding, including setup and configuration of new devices, accounts, and security protocols. Assist in the maintenance of the asset management system, ensuring up-to-date tracking of IT assets and services. Perform basic system administration tasks to ensure appropriate user access and permissions. Collaborate with end users and stakeholders to gather technical requirements for IT projects. Cybersecurity & Compliance Support HIPAA security compliance in collaboration with the Information Security Officer. Help implement cybersecurity best practices, including access controls and endpoint protection. Assist with security audits, risk assessments, and incident response as needed. Required Skills & Qualifications Education: College coursework or training in Information Systems, Computer Science, or a related field. Technical Expertise: Minimum of 3 years experience IT support and troubleshooting experience. Microsoft 365 administration (Teams, OneDrive, SharePoint, etc.). Experience with network file sharing and collaboration tools. Ability to explain technical concepts to non-technical users. Experience managing IT projects from planning to implementation. Preferred Skills (Bonus Points) Cybersecurity experience (e.g., access control, endpoint protection). Working knowledge of the HIPAA Security Rule. Experience with network security, or system hardening.

Principal Business Analyst We are offering a permanent employment opportunity for a Principal Business Analyst in Woburn, Massachusetts. This role is crucial within our Information Technology sector, where you will be expected to provide broad functional and technical expertise in the review, development, and implementation of business processes and applications. You will have the chance to partner cross-functionally to streamline IT processes and enhance the quality of customer services. Responsibilities • Develop new processes or systems using your advanced knowledge of detail-oriented concepts to resolve complex issues impacting business sub-functions or objectives. • Mentor and guide Business Analysts, sharing your knowledge and reviewing their deliverables to ensure the production of high-quality solutions. • Make sure the alignment with strategic visions while configuring or customizing solutions is maintained, ensuring future integration. • Lead cross-functional sessions to document and analyze business requirements and functional specifications for complex projects, identifying unspoken or conflicting requirements. • Review, test, and lead pilots for new products. Evaluate these new products and provide recommendations. • Identify and suggest solutions for operational inefficiencies and conflicting business practices, focusing on integration issues. • Create or assist in creating and executing cross-functional test scripts to ensure minimal post-production issues. • Facilitate the business and operational readiness for system deployments and process changes.

Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team located in Boston, Massachusetts. This role is within the CPA Firm industry and offers a short term contract employment opportunity. As a Desktop Support Analyst, you will be primarily tasked with imaging and deploying windows devices, providing high-quality customer service and support, and handling technical issues. Responsibilities: • Imaging and deploying Windows devices efficiently, using tools such as Intune. • Building and preparing laptops and images for various projects. • Providing high-quality customer service and support to resolve technical issues. • Handling technical support and help desk troubleshooting tasks. • Working on specific projects like the summer laptop project, when not involved with regular duties. • Assisting with Service Desk support tasks, such as Office 365 issues and ServiceNow ticketing system. • Supporting iPhone and iPad users, using Intune for device management. • Handling walk-up tickets and providing face-to-face support. • Building PDI laptops and using Intune for various tasks. • Being a reliable team player, showing up to work on time, and contributing positively to the work environment.

Cloud API Developer This job is 5 days a week onsite just north of Boston. You must live in MA or NH and be willing to work onsite 5x per week in order to be considered. Job Description: Senior API Developer (Cloud ERP Integration) Position Overview:We are seeking a highly skilled and experienced Senior API Developer to lead the integration of our cloud-based ERP systems via robust and scalable Restful APIs. This is a critical role within our organization where you will be the primary authority for all cloud integration and development efforts. As a Senior API Developer, you will play a pivotal role in ensuring seamless communication between diverse systems while leveraging your expertise to create innovative solutions that drive business continuity and efficiency. Key Responsibilities:<ul><li>API Development and Integration: Design, develop, and maintain Restful APIs to enable seamless communication between various cloud-based ERP systems, ensuring high performance, scalability, and reliability.</li><li>System Architecture and Design: Collaborate with stakeholders to assess business needs, define integration requirements, and design comprehensive API-driven solutions to meet those needs.</li><li>Cloud Integration: Serve as the in-house expert in integrating diverse cloud platforms, leveraging APIs, web services, and data flows to streamline business operations.</li><li>Data Management: Work extensively with JSON (JavaScript Object Notation) to structure, transmit, and interpret data between systems.</li><li>Development and Scripting: Use programming languages such as Python (or equivalent experience in other languages) to customize API solutions and enhance system functionality.</li><li>Documentation: Create and maintain detailed technical documentation for all APIs and system integrations, including use cases, workflows, and troubleshooting guidelines.</li><li>Mentoring and Leadership: Lead and mentor junior developers, sharing best practices and fostering a culture of continuous learning within the development team.</li><li>Problem-Solving & Quality Assurance: Investigate API-related issues, debug code, and implement solutions to resolve connectivity and performance challenges. Maintain a strong focus on quality assurance to deliver error-free integrations.</li><li>Collaboration: Partner with IT teams, business analysts, and external vendors to understand workflows and assess how APIs can better support business requirements.</li></ul>

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team located in Dover, New Hampshire. As a Help Desk Analyst II, your role will be pivotal in maintaining the performance and reliability of our clients' technology infrastructure. You will provide end-user support across MAC and Windows operating systems, troubleshoot issues via various channels, and maintain accurate customer interactions. This role offers a contract to permanent employment opportunity. Responsibilities: • Offer proficient end-user support for product installation, usage, and implementation across MAC and Windows operating systems • Troubleshoot and address issues through phone, email, and remote tools, escalating when necessary • Undertake onsite troubleshooting for issues that cannot be resolved remotely • Maintain a current understanding of products and services to provide effective solutions • Accurately document customer interactions, actions, and resolutions in the appropriate database • Work with Windows Server 2012–2019, Active Directory, Exchange, and Office 365 environments • Communicate customer concerns and issues to relevant internal teams • Assist with providing technical support in pre-sales, onsite implementation, and training • Organize and maintain file systems, correspondence, and other records.

SAP ERP Configuration SME Job Posting: SAP ERP Analyst – FI Module We're looking for a sharp SAP ERP Analyst with solid experience in the FI (Financial Accounting) module to join our team on-site (yes, every day – your desk misses you). If you know your way around SAP and can balance a ledger in your sleep, we want to hear from you. What You’ll Do: Support, configure, and enhance SAP FI processes Partner with finance teams to streamline workflows Troubleshoot system issues and lead upgrades/testing Translate complex business needs into SAP solutions What You Bring: Proven experience with SAP FI module Solid grasp of accounting and finance operations Bonus points for experience with SAP BPC and SAP Data Warehouse Analytical mindset and a love for solving ERP puzzles Comfortable working on-site permanent (we’ve got good snacks) Location: On-site, Monday to Friday Type: permanent If SAP FI is your playground and BPC/Data Warehouse are your favorite toys, let’s talk. Apply today!

Systems Engineer We are seeking a skilled Systems Engineer to join our team. The selected individual will be responsible for managing client relationships and addressing their IT needs. The role includes providing technical expertise, evaluating and recommending new technologies, and ensuring optimal network performance. Responsibilities:• Managing relationships with clients and end-users, providing technical expertise in networking, mobility, virtualization, security, and cloud-based solutions.• Regularly evaluating and recommending new technologies to update existing infrastructure.• Ensuring the networking, compute, and storage infrastructure meets current and future requirements based on needs and regulations.• Gaining a comprehensive understanding of hybrid and cloud architectures, including proven best practices that enable high operational resiliency.• Providing detailed documentation and demonstrating excellent follow-up skills.• Applying knowledge of Microsoft 365, EMS, Azure, Active Directory, Teams, Security Administration, and DNS.• Demonstrating strong interpersonal and client management skills.• Being proficient in all aspects of Microsoft back office/cloud platforms.• Having hands-on networking, firewalls, routing, and switching experience.• Gaining experience with on-prem and cloud virtualization technologies.

Benefits Analyst We are offering an exciting opportunity for a Benefits Analyst in the Newton Highlands, Massachusetts. This role primarily focuses on managing and enhancing employee benefits programs in the financial services industry. You will be part of a team responsible for maintaining accurate records, assisting employees, ensuring compliance with regulations, and improving benefits communications and reporting. Responsibilities: • Administer employee benefits programs, including medical, dental, vision, FSA, 401k, and more. • Keep track of benefits eligibility and assist employees with their inquiries. • Maintain precise records in HR systems for efficient management. • Ensure all processes are compliant with state and federal regulations. • Collaborate with other HR functions for seamless operations. • Handle processes related to COBRA administration. • Contribute to the improvement of benefits communications and reporting. • Manage and resolve customer inquiries using CRM. • Monitor customer accounts and take appropriate actions. • Process customer credit applications using software like ADP - Financial Services, ADP Workforce Now, and Ceridian.

Staff Accountant We are searching for a meticulous Staff Accountant to join our team based in Woods Hole, Massachusetts. The Staff Accountant will be responsible for processing AR, AP, PR and Journal transactions. The position will maintain accurate subsidiary schedules to support the GL accounts with appropriate documentation for government compliance and audit review. They will work closely with the Controller on all financial related transactions and initiatives ensuring accurate and effective data and communication across the organization. This position requires strong organizational skills, sharp attention to detail, excellent communication, computer and customer service skills. PRIMARY RESPONSIBILITIES:Full AR, AP and processReview daily transactions from POS systemRecord daily AR transactions, monitor cash needs and balancesRecord daily AP transactions, monitor timely payments and appropriate approvalsTax reports and payments, ie Sales Tax, Meals TaxAssist HR Generalist with time keeping adjustments, reimbursement of expenses, etc.Assist Financial Analyst with Prepaid and Accrued ExpensesPrepare reconciliations for various GL accountsSolve problems using creative solutions for high quality accurate resultsPrepare monthly subsidiary schedules to support GL balances and Journal EntriesDevelop appropriate documentation and support for annual audit reviewAssist the Controller with any additional projects and initiativesAssist members with billing inquiries and other general questions

Senior IT Project Manager We are offering an exciting contract to permanent employment opportunity in the field of Information Technology in Woburn, Massachusetts. We are looking for a Senior IT Project Manager to join our team in a hybrid work environment, with a schedule of working from home on Mondays and Fridays and in the office from Tuesday to Thursday. Key responsibilities of the Senior IT Project Manager include: • Collaborating with IT and business unit leaders in IT portfolio management activities • Identifying opportunities for improvements through cross-functional partnerships, including initial development of business cases and scoping of projects • Establishing work plans for each project phase, including arranging for recruitment or assignment of project personnel, identifying and scheduling deliverables, milestones, and required tasks • Managing various systems/application development projects within assigned areas from inception to successful implementation, which includes keeping projects on track, resolving issues with customers, and providing leadership to project team members throughout the projects' life cycle • Preparing project status reports and/or project portfolio summaries for management, business unit leaders, and IT management • Ensuring high customer satisfaction through conducting customer surveys • Leading efforts in creative approaches to problem solving and quality deliverables supporting business needs • Reviewing project proposals or plans to determine time frames, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available departmental resources to various phases of each project • Escalating project issues including timing, budget, resources, scope, and more to upper management in a timely manner.

Technical Engineer We are offering an exciting opportunity for a Support Engineer. As a Support Engineer, you will troubleshoot and resolve complex technical issues, collaborate with cross-functional teams, and enhance support processes. This role requires strong problem-solving skills and technical expertise. Key Responsibilities:<ul><li>Provide technical support via email, chat, phone, and ticketing systems.</li><li>Diagnose and resolve hardware, software, and network-related issues.</li><li>Document troubleshooting steps, solutions, and best practices in the knowledge base.</li><li>Collaborate with engineering, product, and operations teams to improve product reliability and user experience.</li><li>Assist in system monitoring, incident management, and root cause analysis.</li><li>Train end-users and internal teams on troubleshooting and best practices.</li><li>Stay up to date with industry trends, emerging technologies, and product updates.</li></ul>

Digital Project Manager Robert Half's marketing & creative client is looking for a Project Manager with expertise in marketing orchestration for a 12+ month contract. The Project Manager will act as a pivotal point of coordination across internal leaders, client stakeholders, technology teams, and business users. They will also manage timelines and deliverables while ensuring a seamless orchestration of marketing processes during the implementation of Adobe Journey Optimizer. Key Responsibilities:<ul><li>Serve as the primary Project Manager, ensuring the successful execution of marketing initiatives</li><li>Coordinate between internal teams</li><li>Oversee project timelines, deliverables, and dependencies to ensure on-schedule and high-quality outcomes</li><li>Implement strategic account management practices</li><li>Provide detailed reporting and communicate progress updates to all stakeholders</li><li>Maintain a strong focus on data orchestration, while managing associated activities and workflows</li></ul>Prior consulting or agency experience is preferred. If interested and available, apply today!