20 results for Product Support Specialist in Boston, MA

Product Support Specialist We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts. Responsibilities• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support• Assist customers with the functionalities of our software and hardware products, answering any questions they may have• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate• Utilize remote software to access both customer and internal hardware• Work with Developers and other teams to resolve technical issues• Contribute to the Knowledgebase

Technical Support Specialist We are seeking a Technical Support Specialist to join our team in the Hi Tech Engineering industry. This position is based in Acton, Massachusetts, 01720, United States. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity. Responsibilities: • Provide on-demand software support to clients, answering queries and demonstrating software use • Conduct software training sessions • Carry out software quality assurance testing • Troubleshoot internal software issues and liaise with managers and the development team • Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service • Deliver customer service of the highest standard, handling incoming calls and emails from clients • Process and resolve customer inquiries efficiently • Monitor customer accounts and take appropriate action when necessary • Maintain customer credit records with accuracy and attention to detail.

Desktop Support Specialist We are offering an exciting contract to permanent employment opportunity for a Desktop Support Specialist in Fitchburg, Massachusetts. As a Desktop Support Specialist, you will be tasked with managing the IT Helpdesk, resolving network and system issues, and contributing to enterprise projects. This position involves direct interaction with staff and vendors and is critical to maintaining the smooth operation of our IT systems. Responsibilities: • Oversee the IT Helpdesk and ensure the efficient dispatching of tickets to IT staff based on the complexity of the issue • Ensure all support requests receive a resolution and are properly documented • Manage user accounts in a Windows active directory hybrid environment, including the creation of new users with appropriate permissions and removal of users as necessary • Collaborate with user departments to maintain data and file structure within a 365 Sharepoint/OneDrive environment • Liaise with vendors to resolve system and network issues • Install and troubleshoot computer software such as Operating Systems, Office Suite, Citrix, VPN, and Adobe, and perform updates as necessary • Install and troubleshoot computer hardware including desktops, laptops, printers, and related peripherals, both on site and remotely, and ensure hardware readiness for new permanent staff • Work in tandem with IT Head to manage user systems and replace them in accordance with agency standards • Maintain documentation on software and hardware configuration, network configuration, and computer inventory • Keep software solutions and hardware driver updates from vendors up to date • Provide client support for desktop applications • Manage the Door Access Control and Video systems at multiple locations • Handle cell phone and tablet provisioning along with the MDM solution • Optimize copier use throughout the agency by managing the print server.

Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team located in Boston, Massachusetts. This role is within the CPA Firm industry and offers a short term contract employment opportunity. As a Desktop Support Analyst, you will be primarily tasked with imaging and deploying windows devices, providing high-quality customer service and support, and handling technical issues. Responsibilities: • Imaging and deploying Windows devices efficiently, using tools such as Intune. • Building and preparing laptops and images for various projects. • Providing high-quality customer service and support to resolve technical issues. • Handling technical support and help desk troubleshooting tasks. • Working on specific projects like the summer laptop project, when not involved with regular duties. • Assisting with Service Desk support tasks, such as Office 365 issues and ServiceNow ticketing system. • Supporting iPhone and iPad users, using Intune for device management. • Handling walk-up tickets and providing face-to-face support. • Building PDI laptops and using Intune for various tasks. • Being a reliable team player, showing up to work on time, and contributing positively to the work environment.

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team located in Dover, New Hampshire. As a Help Desk Analyst II, your role will be pivotal in maintaining the performance and reliability of our clients' technology infrastructure. You will provide end-user support across MAC and Windows operating systems, troubleshoot issues via various channels, and maintain accurate customer interactions. This role offers a contract to permanent employment opportunity. Responsibilities: • Offer proficient end-user support for product installation, usage, and implementation across MAC and Windows operating systems • Troubleshoot and address issues through phone, email, and remote tools, escalating when necessary • Undertake onsite troubleshooting for issues that cannot be resolved remotely • Maintain a current understanding of products and services to provide effective solutions • Accurately document customer interactions, actions, and resolutions in the appropriate database • Work with Windows Server 2012–2019, Active Directory, Exchange, and Office 365 environments • Communicate customer concerns and issues to relevant internal teams • Assist with providing technical support in pre-sales, onsite implementation, and training • Organize and maintain file systems, correspondence, and other records.

Help Desk Analyst II Help Desk Analyst II IT Helpdesk & General Support Provide technical support to end users, diagnosing and troubleshooting hardware/software issues. Guide users on software applications, network access, and security best practices. Assist with employee onboarding and offboarding, including setup and configuration of new devices, accounts, and security protocols. Assist in the maintenance of the asset management system, ensuring up-to-date tracking of IT assets and services. Perform basic system administration tasks to ensure appropriate user access and permissions. Collaborate with end users and stakeholders to gather technical requirements for IT projects. Cybersecurity & Compliance Support HIPAA security compliance in collaboration with the Information Security Officer. Help implement cybersecurity best practices, including access controls and endpoint protection. Assist with security audits, risk assessments, and incident response as needed. Required Skills & Qualifications Education: College coursework or training in Information Systems, Computer Science, or a related field. Technical Expertise: Minimum of 3 years experience IT support and troubleshooting experience. Microsoft 365 administration (Teams, OneDrive, SharePoint, etc.). Experience with network file sharing and collaboration tools. Ability to explain technical concepts to non-technical users. Experience managing IT projects from planning to implementation. Preferred Skills (Bonus Points) Cybersecurity experience (e.g., access control, endpoint protection). Working knowledge of the HIPAA Security Rule. Experience with network security, or system hardening.

Help Desk Analyst II We are offering a long term contract employment opportunity for a Help Desk Analyst II in our Detail Oriented Services team based in Woburn, Massachusetts. As a Help Desk Analyst II, you will provide accurate and courteous support to our internal customers. Your responsibilities will include systematically answering phone calls, responding to emails, conducting online chats, and providing face-to-face desk-side support. You will also be responsible for using technical troubleshooting skills to resolve technical incidents, requests, and problems. Responsibilities: • Offer clear and prompt technical support to internal customers, both online and face-to-face • Utilize technical troubleshooting skills to effectively solve technical incidents, requests, and problems • Handle phone calls and voicemails professionally and efficiently • Respond to emails in a timely manner, ensuring accurate and courteous communication • Document each customer interaction in detail, working within various computer applications • Contribute to a work environment focused on continuously improving the overall success of the department • Manage and maintain accurate customer credit records • Process customer credit applications with accuracy and efficiency • Monitor customer accounts and take appropriate action when necessary • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to aid in your responsibilities.

Help Desk Analyst I We are offering an opportunity for a Help Desk to join our team in North Billerica, Massachusetts. This role involves a wide range of IT tasks, including system configuration, hardware maintenance, and technical support in a dynamic workplace. This is a short term contract employment opportunity that promises a challenging yet detail oriented experience. Responsibilities:• Deploying and setting up laptops and mobile devices • Providing one-on-one assistance to employees at multiple locations• Configuring and managing Android and Apple devices• Utilizing Microsoft and Active Directory tools for system configuration and management• Performing hardware maintenance and troubleshooting for Dell laptops and other computer hardware• Implementing Citrix Technologies and Cisco Technologies to ensure optimal system performance• Handling user inquiries and resolving technical issues promptly• Traveling to different locations as required, ensuring seamless IT support across all sites• Conducting a final round of system checks and cleanup to ensure all IT systems are functioning efficiently.

Purchasing Specialist Are you a detail-oriented purchasing professional looking to take the next step in your career? A global manufacturing leader is seeking a Purchasing Specialist to join their business unit in Haverhill, MA. Reporting to the Purchasing Manager, this is an exciting opportunity to play a key role in supply chain operations while benefiting from a collaborative team environment, competitive compensation, and long-term growth potential. What You’ll Do:🔹 Ensure all purchased costs are up to date and vendors meet quality and delivery commitments🔹 Lead inventory management, including overseeing regular physical inventories🔹 Monitor and adjust purchased inventory levels using ERP data and sales forecasts🔹 Research and source cost-effective local products to optimize savings🔹 Develop specifications for equipment, products, and substitute materials🔹 Manage quote requests, requisitions, and purchase orders🔹 Negotiate contracts and policies with suppliers🔹 Track purchase orders and report shortages in regular meetings🔹 Collaborate with Accounting & Management to resolve payment issues and prevent delays🔹 Assist in developing and administering company purchasing policies🔹 Support the Continuous Improvement Program related to procured products and services 🔹 Work with Management to set long-range goals and track KPIs Why Join Us?🌟 Competitive base salary + performance-based bonus🌟 Comprehensive benefits package (health, dental, vision, 401k, etc.)🌟 Onsite role with a hands-on, team-oriented work environment🌟 Room for career advancement within a global companyIf you’re ready to take the next step in your purchasing career, we’d love to hear from you! Apply today to join a company committed to innovation, efficiency, and long-term growth.

Technical Applications Support - Advanced Responsibilities:• Ensure the integrity, stability, and availability of business systems by providing primary support.• Consistently monitor and manage customer accounts, taking appropriate actions as necessary.• Address and resolve production problems, ensuring minimal disruption to operations.• Strictly adhere to and enforce production standards within the organization.• Effectively process customer credit applications in a timely and accurate manner.• Maintain detailed and up-to-date customer credit records.• Handle customer inquiries, providing accurate and helpful information.• Learn and adapt to new skills as required by the role.• Utilize technical acumen to support operational business systems.• Work collaboratively with the programming and systems development teams to enhance system efficiency.

Senior Linux Systems Administrator An asset management firm based in Boston is seeking a highly skilled Senior Linux System Administrator to join their IT Infrastructure team. This role is essential to maintaining the firm’s robust Linux system environment, managing containerization processes, and supporting cloud-based initiatives. The ideal candidate is an experienced IT professional with a sharp technical acumen, expertise in modern DevOps technologies, and a preference for working onsite. Candidates with financial services experience is preferred. This role is onsite in Boston 3-4 days a week. Responsibilities:<ul><li>Maintain and administer Linux environments, including system performance tuning, patching, and troubleshooting.</li><li>Manage PostgreSQL databases, ensuring data integrity and accessibility</li><li>Deploy, manage, and optimize containerization technologies, specifically Kubernetes and Docker, to support application development and production.</li><li>Implement and maintain configuration management tools, such as Puppet, to ensure consistent and reliable infrastructure.</li><li>Develop and execute automation scripts using Python, Bash, and Powershell to streamline system operations and administrative tasks.</li><li>Collaborate with developers, architects, and business stakeholders to analyze technical requirements and deliver tailored solutions.</li><li>Manage and support cloud infrastructure, with an emphasis on AWS, ensuring scalability, security, and cost efficiency.</li><li>Monitor system health, troubleshoot complex issues, and implement solutions to guarantee high availability and performance of IT systems.</li><li>Work cross-functionally to provide support for key IT initiatives, including new installations, upgrades, and migrations.</li><li>Maintain detailed documentation for system configurations, operational procedures, and troubleshooting steps.</li><li>Advise on best practices and emerging technologies to drive innovation and process improvements.</li></ul>

Digital Marketing and Content Specialist Digital Marketing & Content Specialist needed for a full-time position with our client in Wilmington, MA. MUST be able to work a minimum of three (3) days a week onsite with a strong preference for fully onsite. The title could also be at the manager level as long as the salary expectations are still in line. Salary is up to 100K depending on experience. The Digital Marketing & Content Specialist will direct our client’s multi-channel digital marketing strategy and develop content that supports lead generation for our strategic markets, increases brand awareness, and elevates our sustainability thought leadership. Responsibilities<ul><li>Coordinate and manage all digital marketing campaigns and projects, collaborating with cross-functional teams and external partners. Ensure on-time, on-budget delivery of digital marketing assets, websites, social media posts, and marketing emails.</li><li>Translate complex, technical ideas into engaging content that aligns with brand goals and complies with industry claims regulations.</li><li>Partner with strategic marketing to create web landing pages and multi-format content (blogs, social posts, videos, webinars, whitepapers, etc) for key segments and applications.</li><li>Collaborate with internal marketing, sales, and technology stakeholders to author news posts for the website and a monthly email newsletter.</li><li>Oversee SEO and SEM initiatives, including keyword research, content optimization, and performance tracking, to enhance organic search presence</li><li>Analyze internal and external data to assess campaign effectiveness, generate insights, and provide actionable recommendations. Define and track key performance indicators (KPIs) and adjust strategies as needed to optimize ROI.</li><li>Partner with inside sales to measure lead generation resulting from digital campaigns.</li><li>Identify and implement digital enhancements based on data insights and industry best practices. Continuously monitor and refine campaign elements to improve engagement and achieve digital marketing goals.</li><li>Recommend digital strategies to support events, webinars, conferences, and tradeshows</li><li>Perform other duties as necessary. </li></ul>

Cash Management Specialist We are offering a contract to permanent employment opportunity in the banking industry for a Cash Management Specialist, located in Needham, Massachusetts, 02492, United States. This position involves a range of responsibilities, including processing customer credit applications, maintaining accurate customer credit records, and resolving customer inquiries. The individual will also monitor customer accounts and take appropriate action. Responsibilities: • Accurately and efficiently process customer credit applications • Maintain precise records of customer credit • Resolve customer inquiries promptly and professionally • Monitor customer accounts for any irregularities or potential issues • Take appropriate action based on account monitoring results • Assist in the updating of procedures, policies, and risk assessments • Support related departments and customer support in all areas of cash management and third-party processes • Assist in special projects related to the implementation of products and services, as well as the establishment and maintenance of procedures • Compile necessary information for the research and tracking of cash management customers’ requests and issues • Conduct annual audits of Cash Management products to ensure compliance with internal control, policies, and procedures.

Permanent Placement Full Desk IT Recruiter Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) Full-Time Full Desk IT Recruiter, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a full desk recruiting role that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients. Responsibilities:Talent Acquisition & Recruitment (50% of role):<ul><li>Source Candidates: Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools</li><li>Candidate Engagement: Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li>Support Candidate Lifecycle: Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience</li><li>Build Talent Pipelines: Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul> Business Development & Client Sales (50% of role):<ul><li>Client Acquisition: Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li>Job Order Fulfillment: Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li>Account Management: Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions</li></ul>

Cloud API Developer This job is 5 days a week onsite just north of Boston. You must live in MA or NH and be willing to work onsite 5x per week in order to be considered. Job Description: Senior API Developer (Cloud ERP Integration) Position Overview:We are seeking a highly skilled and experienced Senior API Developer to lead the integration of our cloud-based ERP systems via robust and scalable Restful APIs. This is a critical role within our organization where you will be the primary authority for all cloud integration and development efforts. As a Senior API Developer, you will play a pivotal role in ensuring seamless communication between diverse systems while leveraging your expertise to create innovative solutions that drive business continuity and efficiency. Key Responsibilities:<ul><li>API Development and Integration: Design, develop, and maintain Restful APIs to enable seamless communication between various cloud-based ERP systems, ensuring high performance, scalability, and reliability.</li><li>System Architecture and Design: Collaborate with stakeholders to assess business needs, define integration requirements, and design comprehensive API-driven solutions to meet those needs.</li><li>Cloud Integration: Serve as the in-house expert in integrating diverse cloud platforms, leveraging APIs, web services, and data flows to streamline business operations.</li><li>Data Management: Work extensively with JSON (JavaScript Object Notation) to structure, transmit, and interpret data between systems.</li><li>Development and Scripting: Use programming languages such as Python (or equivalent experience in other languages) to customize API solutions and enhance system functionality.</li><li>Documentation: Create and maintain detailed technical documentation for all APIs and system integrations, including use cases, workflows, and troubleshooting guidelines.</li><li>Mentoring and Leadership: Lead and mentor junior developers, sharing best practices and fostering a culture of continuous learning within the development team.</li><li>Problem-Solving & Quality Assurance: Investigate API-related issues, debug code, and implement solutions to resolve connectivity and performance challenges. Maintain a strong focus on quality assurance to deliver error-free integrations.</li><li>Collaboration: Partner with IT teams, business analysts, and external vendors to understand workflows and assess how APIs can better support business requirements.</li></ul>

Accounting Manager POSITION: Accounting Manager – Private School LOCATION: Ware, MA - In office position RECRUITER CONTACT: Kelleigh Marquard - Kelleigh.Marquard@Roberthalf About the Organization: Located on a stunning, rustic campus in Central Massachusetts, this private school is dedicated to providing an exceptional educational experience for students in a supportive and inspiring environment. Our client is currently seeking a talented Accounting Manager to play a critical role in managing the school’s financial operations. Position Overview: Reporting directly to the Chief Financial Officer (CFO), the Accounting Manager will be responsible for overseeing day-to-day accounting functions, ensuring accurate financial reporting, and supporting administrative operations. This is a hands-on leadership role with the opportunity to directly contribute to the success of the school’s finance function while collaborating across departments. Key Responsibilities:<ul><li>General Ledger Management: Maintain and update the general ledger, ensuring all financial transactions are recorded accurately and timely.</li><li>Journal Entries & Month-End Close: Prepare and record journal entries, lead the month-end close process, and deliver reliable financial reports.</li><li>Cash management: Reconciliation of bank accounts and reporting on cash position.</li><li>AP & AR Oversight: Supervise and mentor a clerk responsible for accounts payable and accounts receivable functions.</li><li>Payroll Processing: Manage payroll operations while ensuring compliance with school policies and relevant regulations.</li><li>Tax Compliance: Handle tax filings and compliance requirements, working to ensure timely and accurate submissions.</li><li>Audit Preparation: Assist with annual audit preparations, compiling accurate records and documentation as needed.</li><li>Budgeting & Forecasting: Assisting the CFO in the annual planning process and ongoing analysis of variances </li><li>Cross-Functional Support: Provide administrative and HR support, collaborating with other departments as necessary to meet organizational goals.</li></ul>Why You Should Apply:<ul><li>Beautiful Work Environment: Enjoy working on a breathtaking rustic campus that offers a sense of tranquility and inspiration.</li><li>Mission-Oriented Culture: Be part of a team dedicated to shaping the future of education and making a positive impact.</li><li>Professional Growth: Work closely with an experienced CFO, allowing you to enhance your leadership and technical skills.</li><li>Employee Centric Organization: Excellent benefits are offered as well as true work life balance.</li></ul>How to Apply: For quickest consideration, please email your resume in confidence to Kelleigh Marquard at Kelleigh.Marquard@Roberthalf com. All inquiries are confidential. At Robert Half we never distribute your resume without your permission.

Full Desk IT Recruiter Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) Full-Time Full Desk IT Recruiter, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a full desk recruiting role that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients. Responsibilities:As an Full Desk Technology Recruiter, you will:Talent Acquisition & Recruitment (50% of role):<ul><li>Source Candidates: Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools </li><li>Candidate Engagement: Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li>Support Candidate Lifecycle: Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience </li><li>Build Talent Pipelines: Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul>Business Development & Client Sales (50% of role):<ul><li>Client Acquisition: Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li>Job Order Fulfillment: Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li>Account Management: Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions </li></ul>

Corporate Senior Accountant Overview:We are seeking an experienced and detail-oriented Corporate Senior Accountant to join our finance team. This role offers the opportunity to leverage your deep accounting expertise and strategic thinking in a dynamic corporate environment. If you have at least 7 years of progressive accounting experience and exposure to NetSuite software, we welcome your application! Key Responsibilities:<ol><li>General Ledger Management: Oversee the preparation, review, and maintenance of the general ledger, ensuring accuracy and adherence to GAAP.</li><li>Month-End Close: Lead the month-end close process, including preparation of journal entries, reconciliations, and financial statements.</li><li>Financial Reporting: Prepare and analyze consolidated financial statements, ensuring compliance with internal policies and external reporting requirements.</li><li>Internal Controls: Assist in the development, documentation, and monitoring of internal controls to ensure compliance and mitigate risk.</li><li>Audit Support: Act as the primary liaison for external auditors, providing necessary documentation and resolving audit inquiries.</li><li>NetSuite Utilization: Leverage NetSuite software to streamline processes, generate accurate reports, and ensure optimal use of ERP capabilities across the organization.</li><li>Budgeting & Forecasting: Collaborate with finance leadership to develop and analyze budgets and forecasts.</li><li>Process Improvement: Identify inefficiencies in existing accounting workflows and implement enhancements to improve accuracy and timeliness.</li><li>Compliance: Maintain familiarity with federal, state, and local tax regulations to ensure the company remains compliant.</li><li>Mentorship: Provide guidance and mentorship to junior accounting staff, fostering professional growth and skill development.</li></ol>

Compliance Operations Associate Robert Half Legal Permanent Placement is seeking a Compliance Operations Associate for their Providence, RI client. Key Responsibilities<ul><li>KYC and AML Adherence: Ensure compliance with Know Your Customer (KYC) procedures and AML protocols to minimize risks and regulatory exposure.</li><li>Due Diligence Reviews: Conduct thorough reviews for sanction screening and transaction monitoring.</li><li>Data Research and Validation: Utilize appropriate tools and search engines to research KYC information and validate customer profiles.</li><li>Client Communication: Manage correspondence and documentation effectively by leveraging DocuSign for internal and external client communications.</li><li>Escalation Management: Identify cases requiring escalation and collaborate with relevant internal departments to resolve complex issues promptly.</li><li>Risk Monitoring: Perform ongoing reviews of high-, medium-, and low-risk relationships to maintain compliance standards.</li><li>Customer Due Diligence: Execute CDD processes as outlined in internal policies to ensure regulatory adherence.</li><li>Transaction Analysis: Evaluate customer transactions for compliance with Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) standards.</li><li>Regulatory Program Support: Provide assistance with OFAC, Politically Exposed Person (PEP), and other BSA compliance requirements.</li><li>Document Management: Organize and store compliance documentation systematically while maintaining accuracy in internal systems.</li><li>Statistical Reporting: Prepare weekly, monthly, and ad hoc reports while ensuring the accuracy of statistics and task completion.</li></ul>

Sr Systems Engineer We are offering an exciting opportunity for a Sr Systems Engineer in the technology industry. In this role, you will be required to manage and support diverse technology environments, apply advanced troubleshooting skills and knowledge, and lead the transition from on-premise to cloud environments. Responsibilities • Articulating complex technical concepts to non-technical audiences and fostering client relationships• Maintaining and supporting diverse technology environments• Demonstrating in-depth expertise in the Microsoft cloud ecosystem, including Microsoft 365, EMS, Entra ID, Purview, Compliance, device management, Azure IaaS, Azure App Services, and web application firewalls• Exhibiting a comprehensive understanding of operating systems, connectivity, security, and information management• Applying advanced troubleshooting skills and knowledge• Leading the transition from on-premise to cloud environments• Demonstrating proficiency in identity services like Active Directory and Okta• Having hands-on experience with networking, firewalls, routing, and switching• Exhibiting expertise in virtualization technologies such as VMware, Citrix, and Microsoft• Understanding AI and CoPilot concepts and having experience with AWS and Google Cloud services• Collaborating effectively with team members and maintaining industry-recognized certifications such as Microsoft expert certifications (Cloud technology), CISSP, CCSP, or equivalent