;

9 results for Customer Experience Specialist in Charlotte, NC

Relevance

Date Posted

Create a Job Alert

Email me about new Customer Experience Specialist jobs in Charlotte, NC

Are you sure you want to pass on this job?

We are searching for a dedicated Customer Service Representative to join our healthcare team in Kannapolis, North Carolina. As a part of our team, you will be the primary point of contact for our healthcare providers, such as doctors' offices and hospitals, and will play a crucial role in managing vendor relations. This role offers a contract to permanent employment opportunity and requires a blend of skills in customer service and data entry.

Responsibilities:

• Serve as the first point of contact for healthcare providers and our other facilities, handling phone and email correspondence promptly and professionally.
• Utilize Microsoft Excel and Word for data entry and to maintain accurate records of customer interactions and transactions.
• Manage order entries efficiently, ensuring all details are accurate and up-to-date.
• Handle inbound and outbound calls, providing exceptional customer service at all times.
• Investigate and resolve customer inquiries, demonstrating inquisitiveness to understand and meet their needs.
• Monitor customer accounts closely, taking necessary action when required.
• Collaborate with internal staff and vendors to ensure smooth operations.
• Oversee billing processes, ensuring they are executed accurately and on time.

• Prior experience in answering inbound calls, demonstrating excellent telephone etiquette and patience.
• Proven track record in a call center customer service role within the healthcare, hospitals, or social assistance industry.
• Exceptional customer service skills, with the ability to empathize with patients and provide solutions to their concerns.
• Proficiency in data entry tasks, with high attention to detail and accuracy.
• Experience in email correspondence, ensuring detail oriented and timely responses.
• Capable of managing both inbound and outbound calls efficiently.
• Proficient in Microsoft Excel and Word, with the ability to create reports and handle data effectively.
• Experience in order entry, ensuring all customer orders are correctly processed and tracked.
• Knowledge of billing procedures within the healthcare industry, with the ability to handle inquiries and resolve discrepancies.

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

9 results for Customer Experience Specialist in Charlotte, NC

Customer Service Representative We are searching for a dedicated Customer Service Representative to join our healthcare team in Kannapolis, North Carolina. As a part of our team, you will be the primary point of contact for our healthcare providers, such as doctors' offices and hospitals, and will play a crucial role in managing vendor relations. This role offers a contract to permanent employment opportunity and requires a blend of skills in customer service and data entry. Responsibilities: • Serve as the first point of contact for healthcare providers and our other facilities, handling phone and email correspondence promptly and professionally. • Utilize Microsoft Excel and Word for data entry and to maintain accurate records of customer interactions and transactions. • Manage order entries efficiently, ensuring all details are accurate and up-to-date. • Handle inbound and outbound calls, providing exceptional customer service at all times. • Investigate and resolve customer inquiries, demonstrating inquisitiveness to understand and meet their needs. • Monitor customer accounts closely, taking necessary action when required. • Collaborate with internal staff and vendors to ensure smooth operations. • Oversee billing processes, ensuring they are executed accurately and on time.

Customer Service Representative We are seeking a Customer Service Representative to join our team in the healthcare and social assistance industry based in Kannapolis, North Carolina. As a Customer Service Representative, you will be responsible for managing communication with doctors' offices, hospitals, and other facilities regarding orders and vendor relations. This role offers a contract to permanent employment opportunity. Responsibilities: • Efficiently manage phone and email correspondence with various healthcare facilities • Maintain a detail-oriented approach while resolving inquiries from doctors and hospitals • Monitor customer accounts and take necessary actions • Ensure accurate data entry and maintenance of customer credit records • Process customer credit applications with precision • Utilize Microsoft Excel and Word for various tasks • Perform order entry and billing tasks effectively • Conduct inbound and outbound calls diligently • Maintain a customer-focused approach while answering inbound calls • Show curiosity in understanding the requirements from internal staff/vendors

Accounts Receivable Specialist Job Description:Robert Half is working with a client seeking an experienced Accounts Receivable Specialist to join their team. This role is critical to ensuring smooth cash flow operations and maintaining strong relationships with business-to-business (B2B) clients. The ideal candidate will have a strong background in accounts receivable processes, including collections, cash applications, payment posting, and billing, as well as the ability to manage dispute resolution and support ad hoc projects. This is a fantastic opportunity for professionals looking to leverage their expertise in a fast-paced and dynamic environment. Key Responsibilities:<ul><li>Manage the complete accounts receivable process, ensuring timely invoicing and accurate payment posting.</li><li>Collaborate with clients on business-to-business collections, resolving outstanding balances professionally and effectively.</li><li>Perform cash applications and reconcile payments to customer accounts with accuracy.</li><li>Process and post daily payments, including checks, ACH, credit card payments, and wires.</li><li>Generate and distribute invoices to customers, ensuring compliance with company policies and procedures.</li><li>Handle billing discrepancies, disputes, and customer inquiries to ensure resolution in a timely manner.</li><li>Assist with month-end close processes related to accounts receivable functions.</li><li>Support ad hoc projects, reporting, and analysis, as required by management.</li></ul>

Accounts Receivable Specialist Job Description:Robert Half has partnered with a client in need of a dedicated and experienced Accounts Receivable Specialist to join their team in Mooresville, NC. This role is essential to maintaining efficient financial operations, ensuring accuracy, and fostering strong business-to-business (B2B) relationships. The ideal candidate will be well-versed in accounts receivable processes, including collections, cash applications, payment posting, billing, dispute resolution, and handling ad hoc projects. If you are passionate about finance and ready to showcase your skills in a dynamic and collaborative environment, this opportunity is for you! Key Responsibilities:<ul><li>Oversee the accounts receivable process by managing invoicing, payment posting, and account reconciliation.</li><li>Perform B2B collections, working directly with clients to resolve outstanding balances professionally and efficiently.</li><li>Accurately apply cash payments to customer accounts, including checks, ACH, wires, and credit card payments.</li><li>Prepare and distribute invoices promptly, ensuring compliance with company policies and procedures.</li><li>Resolve billing disputes and customer inquiries in a timely and professional manner, maintaining strong client relationships.</li><li>Support month-end and periodic closings by ensuring accounts receivable records are complete and accurate.</li><li>Perform reporting and analysis tasks on receivables as requested by management.</li><li>Handle ad hoc projects as needed, including process improvement initiatives and special assignments.</li></ul>

Accounts Payable Specialist Job Description:Robert Half is working with a client in search of a skilled Accounts Payable Specialist to join their growing team. This position plays a critical role in supporting the financial operations of the organization. The ideal candidate will have extensive experience with full-cycle accounts payable and managing high volume invoice processing efficiently and accurately. This is an excellent opportunity for someone seeking a hands-on role in a collaborative and fast-paced environment. Key Responsibilities:<ul><li>Manage full-cycle accounts payable, including receiving, processing, and verifying invoices for accuracy and compliance.</li><li>Perform matching of purchase orders to invoices and coordinate with vendors and internal stakeholders to resolve discrepancies.</li><li>Accurately code invoices to the general ledger and ensure proper allocation of expenses.</li><li>Handle high volume processing of up to 100 invoices daily, maintaining accuracy and timeliness within deadlines.</li><li>Prepare and execute weekly payment runs via checks, ACH, and wires.</li><li>Reconcile vendor statements and respond to inquiries in a professional and timely manner.</li><li>Assist with month-end closing processes related to accounts payable and ensure all transactions are properly documented.</li><li>Ensure adherence to company policies and controls, providing support for internal and external audits as needed.</li></ul>

Accounting Specialist Job Description:Robert Half has partnered with a manufacturing and distribution organization in search of a knowledgeable and detail-oriented Accounting Specialist to join their team. This role is vital to supporting daily financial operations and ensuring accurate and timely data processing. The ideal candidate will have experience in account reconciliations, payables, receivables, invoicing, and payroll. If you're an accounting professional seeking an opportunity to make an impact, this contract position offers room for growth with the possibility of becoming a permanent role. Key Responsibilities:<ul><li>Perform daily account reconciliations, verifying the accuracy of transactions and resolving discrepancies.</li><li>Process accounts payable (AP) and accounts receivable (AR), including vendor payments, customer billing, and maintaining orderly records.</li><li>Prepare and issue invoices promptly, ensuring proper documentation and adherence to company protocols.</li><li>Assist with payroll processing, ensuring employee payments are accurate, timely, and compliant with applicable laws.</li><li>Collaborate with cross-functional teams to maintain smooth accounting operations and provide financial insights.</li><li>Support month-end close activities, including journal entries and reporting.</li><li>Handle ad hoc projects, such as improving processes and reporting for management.</li></ul>

Front Desk Coordinator We are offering a permanent employment opportunity for a Front Desk Coordinator in Charlotte, North Carolina, United States. In this role, you will be a crucial part of our team, handling administrative tasks, ensuring the smooth running of our office, and serving as the first point of contact for our clients. Responsibilities • Answering and directing calls on a multi-line phone system • Scheduling appointments and meetings for the team • Processing client intake paperwork and handling client onboarding • Following up with clients regarding signed paperwork and invoices • Generating invoices and maintaining organized files • Meeting, greeting, and providing refreshments to clients as they arrive • Providing top-notch customer service and concierge services • Supporting the team by running KPI reports and analyzing previous week's data • Proficiently using Microsoft Office, Excel, and Outlook to manage emails and other tasks • Maintaining a well-organized email system and managing correspondence.

Accounts Payable Specialist Job Description:Robert Half is working with a manufacturing industry client seeking an experienced Accounts Payable Specialist to join their team. This role is critical to ensuring the company operates efficiently within its financial processes, supporting both internal and external stakeholders. The ideal candidate will have extensive knowledge of full-cycle accounts payable, experience with high-volume invoice processing, and expertise in SAP software. This is an excellent opportunity to join a dynamic team and grow professionally in a fast-paced manufacturing environment. Key Responsibilities:<ul><li>Perform full-cycle accounts payable functions, including receipt, verification, and processing of invoices.</li><li>Handle matching invoices to purchase orders (POs) or receipts and work with vendors to resolve discrepancies.</li><li>Ensure invoices are accurately coded to the general ledger and aligned with company cost centers.</li><li>Manage high-volume invoice processing (up to 100 invoices per day) within tight deadlines to maintain financial operations.</li><li>Utilize SAP software for accounts payable workflows, invoice automation, and financial reporting.</li><li>Reconcile vendor statements and address payment inquiries in a timely and professional manner.</li><li>Prepare weekly payment runs, including checks, ACH, and wires, ensuring accuracy and compliance.</li><li>Assist in month-end closing processes and provide documentation support for audits.</li><li>Collaborate across departments to support corporate policies and maintain accurate records.</li></ul>

Receptionist We are offering a short term contract employment opportunity for a Receptionist in Charlotte, NC. The individual will be a crucial part of our team, handling administrative tasks and ensuring the smooth operation of our office. Responsibilities: • Efficiently manage incoming calls, directing them to the appropriate personnel or voicemail• Welcome clients, applicants, and visitors, ensuring security protocols are adhered to• Coordinate and prepare meeting and conference rooms, including room setup, catering orders, and technological equipment arrangements• Conduct general clerical duties such as distributing office packages and ordering office supplies• Track and manage incoming and outgoing packages, mail, and freight, arranging messenger service as required• Provide hospitality services for guests, such as transportation tickets and reservations• Maintain cleanliness and orderliness of the reception area and public spaces• Report any faults with furniture, fixtures, and equipment to the facilities or property management team• Serve as the emergency point of contact and floor warden for drills or evacuations• Perform other tasks as directed by the supervisor.

TalentMatch®

9 results for Customer Experience Specialist in Charlotte, NC

TalentMatch^®