3 results for File Clerk in Charlotte, NC

Front Desk Coordinator We are offering a permanent employment opportunity for a Front Desk Coordinator in Charlotte, North Carolina, United States. In this role, you will be a crucial part of our team, handling administrative tasks, ensuring the smooth running of our office, and serving as the first point of contact for our clients. Responsibilities • Answering and directing calls on a multi-line phone system • Scheduling appointments and meetings for the team • Processing client intake paperwork and handling client onboarding • Following up with clients regarding signed paperwork and invoices • Generating invoices and maintaining organized files • Meeting, greeting, and providing refreshments to clients as they arrive • Providing top-notch customer service and concierge services • Supporting the team by running KPI reports and analyzing previous week's data • Proficiently using Microsoft Office, Excel, and Outlook to manage emails and other tasks • Maintaining a well-organized email system and managing correspondence.

Customer Service Representative We are seeking a Customer Service Representative to join our team in the healthcare and social assistance industry based in Kannapolis, North Carolina. As a Customer Service Representative, you will be responsible for managing communication with doctors' offices, hospitals, and other facilities regarding orders and vendor relations. This role offers a contract to permanent employment opportunity. Responsibilities: • Efficiently manage phone and email correspondence with various healthcare facilities • Maintain a detail-oriented approach while resolving inquiries from doctors and hospitals • Monitor customer accounts and take necessary actions • Ensure accurate data entry and maintenance of customer credit records • Process customer credit applications with precision • Utilize Microsoft Excel and Word for various tasks • Perform order entry and billing tasks effectively • Conduct inbound and outbound calls diligently • Maintain a customer-focused approach while answering inbound calls • Show curiosity in understanding the requirements from internal staff/vendors

Customer Service Representative We are searching for a dedicated Customer Service Representative to join our healthcare team in Kannapolis, North Carolina. As a part of our team, you will be the primary point of contact for our healthcare providers, such as doctors' offices and hospitals, and will play a crucial role in managing vendor relations. This role offers a contract to permanent employment opportunity and requires a blend of skills in customer service and data entry. Responsibilities: • Serve as the first point of contact for healthcare providers and our other facilities, handling phone and email correspondence promptly and professionally. • Utilize Microsoft Excel and Word for data entry and to maintain accurate records of customer interactions and transactions. • Manage order entries efficiently, ensuring all details are accurate and up-to-date. • Handle inbound and outbound calls, providing exceptional customer service at all times. • Investigate and resolve customer inquiries, demonstrating inquisitiveness to understand and meet their needs. • Monitor customer accounts closely, taking necessary action when required. • Collaborate with internal staff and vendors to ensure smooth operations. • Oversee billing processes, ensuring they are executed accurately and on time.