We are offering a permanent employment opportunity for a Customer Experience Specialist in Aurora, Illinois, 60504, United States. The successful candidate will support our team by processing customer orders, maintaining customer records, and resolving any discrepancies. The role involves a high level of interaction with customers and requires proficiency in various computer programs and CRM systems.
Responsibilities:
• Accurately and efficiently process customer orders, ensuring all details such as prices, terms, customer information, dates, item numbers, quantities, and shipping instructions are correct.
• Maintain and update customer records, including EDI set-up data in SAP.
• Monitor customer accounts, identifying and prioritizing items that are out of stock to expedite the shipping process.
• Regularly review orders to ensure they are shipped by the specified date and meet any weight requirements or specifications.
• Resolve order discrepancies, engaging in daily verbal follow-up until issues are fully resolved.
• Process Change Order Notices promptly upon receipt.
• Manage EDI orders and related documents for participating customers.
• Collaborate with the Credit department to review orders on credit hold and communicate with customers regarding any payment issues.
• Ensure nonsaleable items and rush orders are processed appropriately.
• Utilize skills in Avaya CMS, Computer Programs, CRM, About Time, and Answering Inbound Calls to assist customers and perform billing functions.
• Minimum of 3 years experience in a customer service or customer experience role.
• Proficient in using Avaya CMS for effective customer management.
• Ability to use a variety of computer programs with ease.
• Experience in using CRM software to manage customer interactions.
• Knowledge of 'About Time' software for efficient time tracking.
• Skilled in answering inbound calls, ensuring prompt and detail oriented customer service.
• Capable of assisting customers with a range of inquiries and issues.
• Experience with benefit functions, including explanation and assistance to customers.
• Familiarity with billing functions, able to resolve billing issues and inquiries.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
Robert Half’s Terms of Use.