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    29 results for Customer Experience Specialist in Chicago, IL

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    We are offering a permanent employment opportunity for a Customer Experience Specialist in Aurora, Illinois, 60504, United States. The successful candidate will support our team by processing customer orders, maintaining customer records, and resolving any discrepancies. The role involves a high level of interaction with customers and requires proficiency in various computer programs and CRM systems.

    Responsibilities:
    • Accurately and efficiently process customer orders, ensuring all details such as prices, terms, customer information, dates, item numbers, quantities, and shipping instructions are correct.
    • Maintain and update customer records, including EDI set-up data in SAP.
    • Monitor customer accounts, identifying and prioritizing items that are out of stock to expedite the shipping process.
    • Regularly review orders to ensure they are shipped by the specified date and meet any weight requirements or specifications.
    • Resolve order discrepancies, engaging in daily verbal follow-up until issues are fully resolved.
    • Process Change Order Notices promptly upon receipt.
    • Manage EDI orders and related documents for participating customers.
    • Collaborate with the Credit department to review orders on credit hold and communicate with customers regarding any payment issues.
    • Ensure nonsaleable items and rush orders are processed appropriately.
    • Utilize skills in Avaya CMS, Computer Programs, CRM, About Time, and Answering Inbound Calls to assist customers and perform billing functions.
    • Minimum of 3 years experience in a customer service or customer experience role.
    • Proficient in using Avaya CMS for effective customer management.
    • Ability to use a variety of computer programs with ease.
    • Experience in using CRM software to manage customer interactions.
    • Knowledge of 'About Time' software for efficient time tracking.
    • Skilled in answering inbound calls, ensuring prompt and detail oriented customer service.
    • Capable of assisting customers with a range of inquiries and issues.
    • Experience with benefit functions, including explanation and assistance to customers.
    • Familiarity with billing functions, able to resolve billing issues and inquiries.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    29 results for Customer Experience Specialist in Chicago, IL

    Customer Experience Specialist We are offering a permanent employment opportunity for a Customer Experience Specialist in Aurora, Illinois, 60504, United States. The successful candidate will support our team by processing customer orders, maintaining customer records, and resolving any discrepancies. The role involves a high level of interaction with customers and requires proficiency in various computer programs and CRM systems.<br><br>Responsibilities:<br>• Accurately and efficiently process customer orders, ensuring all details such as prices, terms, customer information, dates, item numbers, quantities, and shipping instructions are correct.<br>• Maintain and update customer records, including EDI set-up data in SAP.<br>• Monitor customer accounts, identifying and prioritizing items that are out of stock to expedite the shipping process.<br>• Regularly review orders to ensure they are shipped by the specified date and meet any weight requirements or specifications.<br>• Resolve order discrepancies, engaging in daily verbal follow-up until issues are fully resolved.<br>• Process Change Order Notices promptly upon receipt.<br>• Manage EDI orders and related documents for participating customers.<br>• Collaborate with the Credit department to review orders on credit hold and communicate with customers regarding any payment issues.<br>• Ensure nonsaleable items and rush orders are processed appropriately.<br>• Utilize skills in Avaya CMS, Computer Programs, CRM, About Time, and Answering Inbound Calls to assist customers and perform billing functions. Call Center Representative <p>We are seeking a Call Center/CSR to join our team in the Rolling Meadows, IL area. You will be integral in managing customer communications and providing exceptional service. This role offers a contract to permanent employment opportunity.</p><p><br></p><p><strong><u>Call center experience is a must! Please do not apply if you do not have call center experience. Also open to some troubleshooting support.</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Provide superior customer service through phone calls, emails, and chat interactions.</p><p>• Handle customer inquiries promptly, ensuring the provision of accurate information and timely responses.</p><p>• Work closely with the Products team, customer partners, and vendor partners to provide industry-leading customer service.</p><p>• Maintain comprehensive documentation for all customer service tickets.</p><p>• Utilize detailed knowledge of products and procedures to assist customers.</p><p>• Respond to all written correspondence from customers, addressing their needs and concerns.</p><p>• Offer assistance to customers by sharing product knowledge and making recommendations.</p><p>• Resolve customer issues effectively, using problem-solving skills and a customer-focused approach.</p> Bilingual Spanish/English-Customer Service-Worksite Repre... <p>We are offering a contract to permanent employment opportunity for a Bilingual Spanish/English Customer Service Worksite Representative in the insurance industry, located in Chicago, Illinois. The chosen candidate will be the initial point of contact for customers, addressing their concerns and inquiries while providing a positive customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to policyholders by offering detailed insurance product information</p><p>• Handle specific call types and fulfill requests according to departmental procedures</p><p>• Assist customers with basic technical troubleshooting for self-service related issues</p><p>• Respond to inquiries regarding claim service and intake related issues</p><p>• Provide updates on policy statuses to policyholders</p><p>• Exhibit and practice the organization's common purposes and shared traits</p><p>• Participate in the training and mentoring of Entry Level Representatives</p><p>• Forward calls to the sales team to increase revenue</p><p>• Handle claim intake for policyholders</p><p>• Maintain the standards of the department related to quality, average handle time, and other key performance indicators</p><p>• Work in various shifts within the specified timeframe</p><p>• Collaborate with leadership to understand organizational objectives, support process improvements, and provide feedback.</p> Sr. Customer Service Representative <p>We are offering a long-term contract employment opportunity for a Sr. Customer Service Representative in the manufacturing industry, based in Lombard, Illinois. As a Sr. Customer Service Representative, you will play a crucial role in handling customer calls, troubleshooting inquiries, and maintaining an efficient communication system. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage incoming calls efficiently, ensuring detail-oriented communication and courteous response.</p><p>• Utilize violation software and call center phone systems to address and resolve customer queries related to photo enforcement programs.</p><p>• Keep a detailed record of all customer interactions and update the system accordingly.</p><p>• Promptly escalate any serious issues to the Call Center Manager.</p><p>• Assist customers with credit card transactions for violation payments.</p><p>• Regularly check work email and other company communication channels for updates and instructions.</p><p>• Contribute to team problem-solving by identifying issues and suggesting potential resolutions to the Call Center Manager.</p><p>• Aid the Call Center Manager in training and monitoring Call Center Representatives, helping to improve their phone call handling, notation skills, and reporting.</p><p>• Participate in the hiring process of new Call Center Representatives, contributing to their onboarding, training, and development.</p><p>• Engage in annual performance appraisals of employees, issuing disciplinary warnings when necessary.</p><p><br></p><p>The salary range for this position is $20 to $20.50. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</p> Marketing Specialist <p>We are seeking a talented Marketing Specialist to join our client's team. This role operates within the healthcare consulting industry and requires a mix of creativity, strategic thinking, and a strong understanding of digital marketing. The Marketing Specialist will have a hybrid workplace setting and will be tasked with a variety of responsibilities, including public relations support, digital marketing development, social media marketing, and website maintenance.</p><p><br></p><p>Responsibilities: </p><p>• Craft and update client website content, ensuring it is optimized for local search</p><p>• Provide recommendations to clients on best practices for social media engagement</p><p>• Develop and manage both editorial and paid communications, including press releases, media pitches, and articles</p><p>• Manage regular outreach to physician-clients to gather stories and engage with local media organizations</p><p>• Utilize PR software platform to develop targeted media lists, monitor relevant coverage, and send customized pitches to local media</p><p>• Design, write copy, and deploy Constant Contact and SMS text campaigns on behalf of physician-clients</p><p>• Create engaging content for client websites, social media, advertisements, and promotional events, adhering to each client’s brand standards</p><p>• Manage and monitor online presence across various platforms</p><p>• Develop and track digital marketing strategies to support the marketing needs of current clients and attract prospective new patients.</p> Customer Service Representative We are offering a contract to permanent employment opportunity in the Waste, Refuse & Environmental Waste Mgt industry. Located in Elk Grove Village, Illinois, this role as a Customer Service Representative involves a significant degree of customer interaction and internal coordination.<br><br>Key responsibilities:<br><br>• Address customer inquiries and concerns, providing prompt and effective solutions<br>• Receive customer orders via phone or in-person, ensuring accurate processing<br>• Record customer interactions meticulously, maintaining up-to-date customer records<br>• Coordinate with other departments to manage and resolve customer disputes effectively<br>• Ensure timely and accurate processing of customer credit applications<br>• Collect deposits, prepare change of address records, and issue discontinuance orders as required<br>• Promote goodwill through the delivery of high-quality customer service<br>• Engage in the sale of new or additional services, as opportunities arise<br>• Perform general office duties including data entry, email correspondence, and scheduling appointments<br>• Contribute to a high-volume call center environment, handling both inbound and outbound calls. Collections Specialist We are seeking a Collections Specialist to join our team in Pleasant Prairie, Wisconsin. In this role, you will be tasked with managing customer accounts, ensuring accuracy in records and addressing customer inquiries. This position offers a short term contract employment opportunity and is based in a manufacturing industry setting. <br><br>Responsibilities:<br>• Efficiently process customer credit applications, ensuring accuracy at all times.<br>• Monitor customer accounts, identifying and addressing overdue accounts.<br>• Proactively reach out to customers via various communication channels to collect due payments.<br>• Address and resolve any discrepancies or disputes related to payments and billing in a timely manner.<br>• Maintain and update records of collections activities and payment arrangements.<br>• Work closely with internal teams such as billing, sales, and customer service to address any concerns related to accounts.<br>• Regularly generate and share updates on the progress of collections activities.<br>• Utilize accounting software systems and Microsoft Excel for various tasks. <br>• Play an active role in answering inbound calls and performing billing functions.<br>• Ensure adherence to standardized collection processes. Accounts Receivable Specialist <p>Robert Half is looking for an Accounts Receivable Specialist to join our client's team in the western suburbs. As an Accounts Receivable Specialist, you will play a crucial role in maintaining customer accounts, resolving customer inquiries, and ensuring accurate records. You will also be tasked with monitoring customer accounts and taking appropriate actions.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage accounts receivable aging reports</p><p>• Conduct cash application and cash collections</p><p>• Deductions research and management</p><p>• Perform duties to complete month-end and year-end reporting requirements</p><p>• Retrieve customer remittance advises from various sources</p><p>• Apply cash payments to customer accounts</p><p>• Investigate and resolve discrepancies between invoices and payments</p><p>• Monitor overdue accounts on the weekly Aging Report</p><p>• Document and track collection efforts</p><p>• Investigate and resolve customer credit activity in line with Customer Rebate programs</p><p>• Communicate the state of customer accounts to the management and sales team</p><p>• Perform month-end closing reconciliations, create PBC schedules for Year-End Audit</p><p><br></p><p>This position offers a salary range of $50,000-$60,000 and comes with a full benefit package including medical, dental and vision insurance, 401k with a match, paid time off, holiday pay, STD/LTD/Life Insurance. </p> Collections Specialist <p>We are on the lookout for a diligent Collections Specialist to be part of our machinery manufacturing team. This role is 100% onsite and based in HOMEWOOD, Illinois, provides a contract to permanent employment opportunity. As a Collections Specialist, you will primarily focus on managing and resolving outstanding accounts receivable balances, analyzing credit risks, and making independent decisions. You'll also be tasked with investigating invoice disputes, maintaining customer contact records, and participating in process improvement initiatives utilizing the EPICOR software.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee and manage accounts receivable balances, specifically those exceeding 30 days past due.</p><p>• Investigate invoice disputes, short payments, declinations, and deductions, driving cross-functional staff for resolution if necessary.</p><p>• Analyze credit risks and make independent decisions on product shipments, communicating any hold decisions promptly to the sales force.</p><p>• Maintain accurate records of customer interactions and steps taken to resolve past due balances.</p><p>• Participate in process improvement initiatives to address internal process and customer satisfaction issues.</p><p>• Assist with the preparation of monthly and quarterly reports, providing feedback on account statuses as required.</p><p>• Evaluate customer accounts based on payment trends and available credit line, advising management of any changes in customer buying or paying trends.</p><p>• Assist in training new hires or coworkers to ensure they have the necessary skills to perform their duties properly and safely.</p><p>• Resolve unapplied cash on account promptly and escalate any issues preventing payment.</p><p>• Undertake special projects or work as assigned by the Collection Supervisor or Credit Manager.</p><p>• Ensure compliance with all safety, health, and environmental regulations, policies, and procedures.</p><p><br></p><p>The salary range for this position is $25/hr. to $28/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p> Credit and Collections Specialist <p>We are offering a temporary employment opportunity for a Credit and Collections Specialist in the Wholesale Distribution sector located in Skokie, Illinois, United States. As a Credit and Collections Specialist, you will be responsible for managing the company's credit and collection processes, ensuring accurate customer credit records, and assisting in month end AR reporting. </p><p><br></p><p>This job is 3-days on-site and two days remote in Skokie, IL.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee the company's credit and collection processes, ensuring efficiency and accuracy</p><p>• Monitor and review the credit limits of customers, making appropriate adjustments as necessary</p><p>• Assist in the timely resolution of Credit Card Chargebacks, ensuring complete documentation is submitted</p><p>• Contribute to the Treasury team by providing comments on the company’s outstanding AR</p><p>• Participate in the AR month-end reporting process</p><p>• Perform AR Related Balance Sheet Reconciliations</p><p>• Maintain a proactive analysis of business trends and develop relevant AR metrics</p><p>• Ensure prompt payment by following up with clients</p><p>• Process and retrieve information for credit applications accurately and efficiently</p><p>• Maintain responsibility for Customer AB Clean Up.</p> Part-Time Receptionist <p>We are offering a short term contract employment opportunity for a Receptionist within the non-profit sector, based in Chicago, Illinois. The chosen candidate will be entrusted with managing a multi-line phone system, providing excellent customer service, and maintaining organized files. This role requires high levels of emotional intelligence and conflict management skills.</p><p><br></p><p>This is a Part Time role, Monday - Friday 9AM - 1PM!</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensuring smooth and efficient answering of a multi-line phone system</p><p>• Delivering high-quality customer service</p><p>• Accurately entering and updating data in the system</p><p>• Managing email correspondence effectively and professionally</p><p>• Utilizing interpersonal skills to communicate with various stakeholders</p><p>• Proficient use of Microsoft Excel, Outlook, and Word for administrative tasks</p><p>• Organizing files systematically for easy retrieval and reference</p><p>• Scheduling appointments in a timely and efficient manner</p> AR/Collections Specialist We are offering a short term contract employment opportunity for an AR/Collections Specialist to be a part of our manufacturing team based in Oak Creek, Wisconsin. The role involves a hybrid working model and will entail maintaining meticulous customer records, handling customer queries, overseeing customer accounts, and taking necessary actions.<br><br>Responsibilities:<br>• Accurately and efficiently handle customer credit applications<br>• Maintain detailed customer credit records<br>• Ensure the successful collection of outstanding invoices by managing the accounts receivable (AR) process<br>• Keep track of aging reports and follow up on overdue accounts via various communication channels such as phone and email<br>• Address billing or payment issues in collaboration with sales and customer service teams<br>• Deal with payment discrepancies, disputes, and deductions in coordination with customers<br>• Process cash applications, including checks, ACH, and wire payments<br>• Investigate chargebacks, credits, and unapplied payments to reconcile customer accounts<br>• Prepare monthly AR reports and assist with cash flow forecasting<br>• Carry out collection activities and customer interactions while maintaining detailed records<br>• Ensure adherence to the company's credit policies and recommend credit limit adjustments when necessary<br>• Support month-end close activities, including AR reconciliations and reporting. Receptionist <p>We are in the search for a dedicated Receptionist to join our team in the non-profit sector, located in CHICAGO, Illinois, United States. As a Receptionist, you will be responsible for a variety of tasks including managing front desk operations, maintaining inventory, coordinating conference rooms, and handling mailing duties. This role provides an opportunity for a short term contract employment. The hours of operation for this position are 11 AM to 7 PM Monday through Friday.</p><p><br></p><p>Responsibilities:</p><p>• Ensure smooth operation of the front desk, greeting visitors and evening class attendees, while answering inbound calls.</p><p>• Coordinate the use of conference rooms and manage the logistics of these spaces.</p><p>• Handle various mailing duties, ensuring timely and accurate dispatch and receipt of mail.</p><p>• Utilize Microsoft Office Suite for various tasks and communications, including email correspondence.</p><p>• Monitor supplies, identifying when items are running low and working with logistics to maintain inventory.</p><p>• Utilize your interpersonal skills to provide top-notch customer service.</p><p>• Manage data entry tasks and organize files efficiently.</p><p>• Schedule appointments and meetings as required.</p><p>• Occasionally handle light lifting tasks, approximately 25-30 lbs.</p> Medical Biller/Collections Specialist We are in search of a Medical Biller/Collections Specialist to join our team in Lombard, Illinois. In this role, you will be tasked with the preparation and submission of claims, managing patient communications, and carrying out various collection actions. You will also be responsible for maintaining strict confidentiality and adhering to all HIPAA guidelines/regulations.<br><br>Responsibilities<br>• Accurately prepare and submit clean claims to multiple insurance companies.<br>• Conduct monthly follow-ups on all client accounts by checking claim status online or directly contacting the insurance company.<br>• Take necessary action upon receipt of a denied EOB.<br>• Carry out various collection actions including patient communication, claim correction and resubmission to insurance or third-party payers.<br>• Handle all third-party liens, ensuring all charges and medical documentation are attached before a lien is sent out, and follow up on all accounts with the lawyer or insurance companies.<br>• Answer questions from patients, clients, our staff, and insurance companies, and resolve patient billing complaints as they arise.<br>• Review and send patient statements, past due notices, final and collection letters, and coordinate with clients regarding accounts to be sent to collection agencies.<br>• Call insurance companies to verify patient’s benefits for certain clients.<br>• Strictly adhere to all HIPAA guidelines/regulations and maintain confidentiality.<br>• Keep billing files/records by batch in line with the established protocol. Cash Application Specialist We are offering a contract to permanent employment opportunity for a Cash Application Specialist based in Chicago, Illinois. The role is set within the financial industry where the primary function is to manage and maintain customer accounts, specifically focusing on cash applications and accounts receivable. <br><br>Responsibilities:<br>• Accurately and efficiently handle customer credit applications.<br>• Ensure the maintenance of precise customer credit records.<br>• Resolve customer inquiries in a timely and detail oriented manner.<br>• Monitor customer accounts and take necessary action based on their status.<br>• Utilize skills in Cash Applications and Accounts Receivable (AR) to enhance the financial processes.<br>• Continuously update and maintain the customer database, ensuring all information is current and accurate. <br>• Collaborate with other financial team members to ensure all customer account activities are accurately recorded. <br>• Identify and address any discrepancies or irregularities in customer accounts.<br>• Follow industry standards and regulations in all customer account management activities. <br>• Provide regular reports on customer account status and activities. Insurance Billing Specialist <p><em>The salary range for this position is $60,000-$65,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m</em></p><p><br></p><p>The two biggest things on people’s minds right now: ‘Busy season is here!’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ability to prioritize, multitask, manage a high volume of bills per month and meet deadlines.</li><li>Experience with various e-billing vendors (e.g., CounselLink, Bottomline Legal eXchange, Tymetrix, Collaborati, Legal Solutions Suite, Legal Tracker, etc.) and LEDES file knowledge required to perform duties and responsibilities, including but not limited to preparing and submitting bills, budgets, and timekeeper rates according to client requirements.</li><li>Management of timekeepers and coordinate/process appeals as required.</li><li>Ability to execute complex bills in a timely manner (i.e., multiple discounts by matter, split billing, preparation, submission and troubleshooting of electronic bills).</li><li>Monitor outstanding Work in Process (WIP) and Accounts Receivable (AR) balances. Collaborate with billing attorneys to ensure WIP is billed on a timely basis and AR balances are collected withina reasonable period. Follow up with billing attorney and client on all aged AR balances.</li><li>Follow up on collections as directed by either Attorneys or Accounting leadership in support of meeting firm’s financial goals.</li><li>Review and edit prebills in response to attorney requests.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Research and analyze deductions and provide best course of action for balances.</li><li>Process write-offs following Firm policy.</li><li>Ability to effectively interact and communicate with attorneys, legal administrative assistants, staff, and clients.</li><li>Assist with month-end close as needed.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Assume additional duties as needed or assigned</li></ul><p> </p> AR Specialist <p><em>The salary range for this position is $65,000-$75,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m</em></p><p><br></p><p><strong>Job Description:</strong>              </p><p> </p><p>The A/R Specialist will manage the timely and accurate collection of customer receivables for the Organization. The ideal candidate will be responsible for the collection, processing, and reconciliation of outstanding receivables. position supports the Company’s objectives through building relationships with customers, working cross-functionally with departments and monitoring and reporting on key performance indicators.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Monitor the accurate and timely generation of customer invoices, ensuring compliance with established billing policies and procedures.</li><li>Review and verify the accuracy of invoices and other billing documents.</li><li>Maintain consistent communication with contact(s) at customer to ensure prompt payment and resolve any outstanding payment issues.</li><li>Reconciliation of assigned customer accounts to identify and address discrepancies or variances.</li><li>Investigate and resolve customer inquiries related to billing discrepancies or account issues.</li><li>Prepare and maintain accounts receivable reporting, including aging analysis and collection forecasts.</li><li>Monitor and track customer payment trends, identifying potential risks and opportunities for process improvement.</li><li>Assist with month-end and year-end closing activities as needed, ensuring accurate revenue recognition and financial reporting.</li><li>Support internal and external audits by providing documentation and responding to inquiries.</li><li>Stay up to date with industry best practices and regulations related to accounts receivable and billing. </li></ul><p> </p><p> </p><p><br></p><p><br></p> Accounts Payable Specialist <p>We are on the hunt for an Accounts Payable Specialist to join our team located in Elgin, Illinois. In this role, you will be tasked with managing customer accounts, processing applications, and maintaining precise records. This position offers a long term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Execute account coding for accurate tracking and recording</p><p>• Utilize accounting software systems to streamline processes and enhance efficiency</p><p>• Operate ADP - Financial Services for managing financial transactions and reports</p><p>• Manage Concur for travel and expense needs</p><p>• Implement ERP - Enterprise Resource Planning for business process management</p><p>• Perform accounting functions to ensure financial stability and transparency</p><p>• Handle Accounts Payable (AP) processes including invoice processing, payment, and reconciliation</p><p>• Apply accrual accounting principles to record financial transactions</p><p>• Conduct auditing to ensure compliance with standards and regulations</p><p>• Manage Automated Clearing House (ACH) transactions for direct deposit setup and maintenance.</p> Fulfillment Specialist (Tier II) We are seeking a Fulfillment Specialist (Tier II) to join our team in ROCHESTER, New York. The role involves working in the payroll services industry, with a primary focus on assembling payroll packages and ensuring their secure and timely delivery to clients. This is a short term contract employment opportunity.<br><br>Responsibilities: <br>• Assembling payroll packages according to client specifications<br>• Ensuring quality and timely completion of payroll packages<br>• Complying with security and audit procedures to safeguard client information<br>• Recording and escalating issues to prevent missing or incorrect output<br>• Maintaining the readiness of distribution equipment through regular cleaning and user maintenance<br>• Preparing packaging supplies to maintain production readiness<br>• Processing customer credit applications with accuracy and efficiency<br>• Maintaining accurate customer credit records<br>• Monitoring customer accounts and taking appropriate action when necessary<br>• Resolving customer inquiries promptly and professionally. Accounts Receivable Specialist We are in need of an Accounts Receivable Specialist. Based in Downers Grove, Illinois, this role is vital to our operations, focusing on the processing of customer applications, maintaining customer records, and resolving inquiries. The industry we operate in necessitates meticulous attention to detail and strong organizational skills.<br><br>Responsibilities:<br>• Efficiently and accurately process customer credit applications<br>• Manage the daily collection and reconciliation of cash received from various locations<br>• Open, sort, and separate all incoming payment envelopes containing cash, checks, and credit card receipts<br>• Ensure all cash and payments received are correctly accounted for and reconcile any discrepancies promptly<br>• Maintain accurate customer credit records and ensure proper documentation of reconciliations and transactions for audit and reporting purposes<br>• Keep track of all payments received throughout the day and maintain internal systems to verify completeness<br>• Conduct quality control checks to confirm that payments align with expected totals from each location<br>• Use your proficiency with financial tools such as Excel, reconciliation software, and ERP systems to manage high volumes of daily transactions<br>• Communicate effectively to report any discrepancies or issues encountered during processing<br>• Leverage your knowledge of reconciliation processes, payment tracking protocols, and cash handling policies to ensure efficient cash flow management across multiple locations. Accounts Payable Specialist We are offering a contract to permanent employment opportunity for an Accounts Payable Specialist in Oakbrook Terrace, Illinois. As an Accounts Payable Specialist, you will be tasked with a variety of responsibilities related to accounts payable, including full-cycle accounting for a portfolio of properties and working with various accounting software. <br><br>Responsibilities: <br>• Efficiently process customer credit applications <br>• Maintain accurate records of customer credit <br>• Proactively monitor customer accounts and take necessary actions <br>• Accurately code invoices to the correct property, time period, and bank account using AVID <br>• Scan and attach approximately 300 A/P invoices with matching checks into the G/L entry weekly <br>• Respond professionally to inquiries and requests from property accountants <br>• Carry out weekly check runs <br>• File A/P backup diligently <br>• Keep utilities accounts updated on a daily basis using excel spreadsheets <br>• Conduct vendor statement and invoice reconciliation <br>• Confirm Vendor W-9; Track Vendor Insurance Requirements/Coverage <br>• Research past balances as needed <br>• Manage and respond to check requests from property managers in the field <br>• Perform related clerical duties, including word processing, postage, and mailings<br>• Undertake other office duties as required. SAP B1 SME <p>We are offering a long-term contract employment opportunity for an SAP B1 SME. In this role, you'll be instrumental in strategizing the consolidation of multiple ERP systems into SAP B1 for our client. With your knowledge of the potential and limitations of SAP B1, as well as your expertise in ERP migration strategies, data mapping, and process standardization, you'll be a crucial part of our team.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate the existing ERP environment, considering workflows, data structures, and integration points</p><p>• Create a detailed roadmap to merge five disparate ERPs into SAP B1, detailing phases, potential risks, and resource needs</p><p>• Analyze and document the functional capabilities of SAP B1, identifying any gaps and potential customizations</p><p>• Provide expert advice on data migration strategies, master data harmonization, and best practices for system integration</p><p>• Collaborate with stakeholders to outline business processes and ensure they align with SAP B1’s capabilities</p><p>• Identify and mitigate risks associated with system consolidation, including performance, compliance, and operational disruptions</p><p>• Collaborate closely with IT teams, vendors, and business leaders to ensure a smooth transition</p><p>• Suggest SAP B1 add-ons or third-party solutions to bridge functional gaps</p><p>• Support change management efforts by providing training and documentation for key users.</p> Associate Are you a Corporate and Commercial Litigation Associate who enjoys the practice of law and looking for a change? Our client is seeking an experienced Corporate and Commercial Litigation Associate. experience in candidates will have at least three years of relevant experience including the review and preparation of corporate documents and contracts, conducting legal research, drafting briefs, preparing, and arguing motions, handling fact and expert discovery, taking and defending depositions, and assisting with trial preparation. Insurance defense experience a plus!<br>The ideal candidate should be creative, competitive, resourceful, a team player, unafraid of accountability and responsibility, an excellent writer and oral communicator, and eager to join a supportive and collaborative culture of lawyers and professionals Litigation Attorney for National Practice <p>Growing national law firm with a culture for providing exceptional client service seeks a senior attorney to join their liability practice group. The firm serves as national, regional, and trial counsel to Fortune 500 companies with multiple operations in the country. They represent clients in the energy, construction, manufacturing, technology, and liability-related industries.</p><p><br></p><p><strong>Some responsibilities include:</strong></p><p>· Proactive case management from start to finish in both state and federal courts</p><p>· Drafting of pleadings, written discovery, motions, and research therefore</p><p>· Expert witness coordination and collaboration</p><p>· Deposition, court hearing, and mediation attendance</p><p>· Trial preparation and attendance</p><p><br></p> Content Strategist <p>We are seeking an experienced <strong>Digital Content Strategist</strong> for a six-month contract to join our client's Marketing Technology team. This role will primarily focus on creating, refining, and governing editorial content for health systems, medical affairs, clinicians, grants, and special projects as needed. You will play a key role in maintaining user-centric content to engage and inform our client's audience.</p><p><br></p><p><strong>About the Team</strong></p><p>You will collaborate with a multidisciplinary Marketing Technology team, including user researchers, editorial specialists, content strategists, and developers. Together, the team drives content strategy and enhancements using a user-centric approach across digital platforms.</p><p><br></p><p><strong>About the Role</strong></p><ul><li>Partner with developers to make website content updates as part of the Marketing Technologies team.</li><li>Work independently within the content management system (CMS), specifically Kentico (or similar platforms like Drupal or AEM).</li><li>Manage content lifecycle governance, including creating and maintaining editorial calendars.</li><li>Adapt and simplify source materials (e.g., print brochures, project briefs) into digestible, web-friendly content aligned to user needs.</li><li>Conduct routine content audits, focusing on minor text edits versus complete overhauls, with the goal of sustaining user-friendly content.</li><li>Implement keyword research effectively to enhance SEO.</li><li>Upload multimedia content, such as video assets, to platforms like YouTube, ensuring descriptions are optimized and aligned with stakeholder inquiries.</li><li>Leverage your expertise in clinical terminology—translating jargon into accessible language for diverse audiences including providers, payers, and other health system stakeholders.</li><li>Collaborate in QA and testing processes before content is published to ensure accuracy and usability.</li><li>Write and edit content adhering to brand and AP Style guidelines.</li></ul><p><br></p>