9 results for Desktop Support Analyst in Chicago, IL

Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team. This role offers a contract to permanent employment opportunity in the Non-Profit industry. As a Desktop Support Analyst, you will be tasked with critical responsibilities such as troubleshooting hardware and software issues, assisting with user access concerns, and supporting the setup of both virtual and physical meeting environments. Responsibilities: • Assist in troubleshooting and resolving hardware and software issues quickly and efficiently • Collaborate with internal teams to ensure efficient IT operations and minimize system downtime • Provide on-call support as required, including occasional night shifts • Work towards maintaining and updating IT documentation, including system configurations, troubleshooting steps, and meeting setups • Support the setup of technology devices for meetings and presentations, including projectors and computers • Regularly perform password resets and assist with user access issues • Monitor customer accounts and take appropriate action when necessary • Ensure all systems, both hardware and software, are running efficiently • Contribute to the IT Team for system-related tasks and projects • Create, edit, and manage PowerPoint presentations for meetings and briefings.

Desktop Support Analyst We are seeking a proficient Desktop Support Analyst to join our team in Chicago, Illinois, 60602, United States. As a Desktop Support Analyst, you will be providing hands-on, on-site support at our building, handling a variety of IT-related tasks. You will also be supporting a hybrid work model, swiftly adapting to new systems, and managing high turnover and onboarding/offboarding processes. This position offers a contract to permanent employment opportunity. Responsibilities • Handle general IT tasks, ensuring smooth operations within the organization. • Manage and troubleshoot Active Directory and Office 365 stack, ensuring optimal functionality. • Work with different security tools and SaaS platforms like Canva, maintaining their efficient use. • Execute network admin tasks such as configuring Active Directory, Exchange, and making third-party enterprise apps work. • Carry out tasks involving Cisco and Linux, and configuring switch networks and Cisco network stacks. • Provide employees with assistance on connectivity issues and handle ZoomInfo support, printing, networking, and typical office tech support. • Utilize your security training and basic security knowledge in areas like identity management. • Manage and support Android phones via unified network platforms like Intune. • Use common office tools and SaaS products to enhance productivity and efficiency.

Help Desk Analyst III We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company. Responsibilities: • Facilitate efficient processing of customer credit applications. • Maintain and update customer credit records with precision. • Address customer inquiries and resolve them promptly. • Monitor customer accounts and initiate appropriate action when necessary. • Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership. • Manage IT computer assets, including computer inventory management and e-waste recycling processes. • Gain proficiency in using ServiceNow or a comparable ticketing system for better task management. • Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving. • Handle deployments and configuration management, ensuring the smooth running of computer hardware. • Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting. • Utilize Okta and the ServiceNow Platform to optimize IT service management. • Maintain a comprehensive understanding of computer hardware to support technical issues.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Deerfield, Illinois. As part of our team, you will be the first line of support in a primarily Microsoft environment, handling client issues, managing schedules and priorities, and ensuring client satisfaction. Responsibilities: • Administer and provide support for client antivirus and other desktop monitoring and security tools.• Play a key role in resolving client issues, acting as the primary support engineer in our Microsoft environment.• Manage your own schedule and priorities using our ticketing system, focusing on customer service and client satisfaction.• Handle end user's computer hardware and software support, liaising with vendors to resolve issues as necessary.• Leverage services like Azure/Entra or Active Directory to maintain user functionality.• Understand and administer cloud services including Azure, Office 365, and Gmail.• Document procedures and post them to our Knowledge Base to educate and guide team members.• Work closely with Sr. Systems Engineers to understand network topology, profiles, and general structure of a Windows server environment.• Provide insights and recommendations to Sr. Systems Engineers, impacting the client's overall technical stack and satisfaction.• Proficiently handle backup technologies, performing backup and restore tasks as needed. By joining us as a Help Desk Analyst, you will have the opportunity to contribute to our team's success while developing your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

IT Support Engineer We are offering a short-term contract employment opportunity for an IT Support Engineer in Chicago, Illinois. As an IT Support Engineer, you will be providing crucial support services, managing user accounts, and ensuring compliance with IT standards and policies. Your role will involve a blend of system administration, computer networking, and documentation tasks. Responsibilities: • Provide essential IT support services to ensure smooth business operations • Manage user accounts, including setup, removal, and maintenance • Implement and ensure compliance with IT policies and procedures • Perform system administration tasks, including the maintenance and troubleshooting of IT systems and networks • Utilize Jira Service Management for tracking and resolving IT issues • Document IT procedures, user guides, and system configurations • Utilize MDM technologies for mobile device management • Ensure the IT infrastructure aligns with the Information Technology Infrastructure Library (ITIL) framework • Support the Windows Desktop Operating System to ensure optimal performance • Maintain up-to-date knowledge on computer networking technologies and best practices.

Sr. Tax Analyst The salary range for this position is $95,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Senior Tax Analyst. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. The Senior Tax Analyst role will work closely with team members to support the company's tax life cycle which involves a wide range of responsibilities including accounting, compliance, forecasting, and regulatory reporting. This role will also involve technical analysis including research and drafting documentation. Job Description:· Support the interim and annual tax accounting process to ensure accurate and timely reporting for both income taxes and taxes other than income taxes (TOTIT). Responsibilities include preparing and documenting supporting calculations and tax accounting positions.· Support the tax compliance function to ensure accurate and timely reporting. Responsibilities include preparing federal and state income tax calculations, income tax returns, extensions, estimated tax payments, and responding to notices from taxing authorities as well as researching and documenting income tax positions. Responsibilities also include preparing TOTIT return filings.· Support the financial tax forecasting process to ensure accurate and timely reporting. Responsibilities include preparing projected income tax and TOTIT obligations as well as scenario modeling.· Support the regulatory filing process to ensure accurate and timely reporting. Responsibilities include preparing rate case filings, regulatory deliverables, and responses to regulatory data requests. · Independently research and conclude on various complex tax issues to determine the appropriate tax treatment and related reporting. Research includes preparing written memorandums and technical presentations.· Proactively identify, drive, and implement process improvements that promote risk management, streamline activities, and enhance transparency in tax work streams. Participate in project planning and support special projects including the implementation of new technologies. Actively identify and pursue innovation opportunities.

CPG Data Analyst We are on the hunt for a meticulous Data Analyst to join our client's team based in Chicago but working 100% remote. The primary function of this role is to utilize Consumer Packaged Goods (CPG) content expertise to manage and maintain our Reporting Catalog, ensuring its precision, quality, and completeness. This role offers a long term contract employment opportunity and is a part of the Commercial Excellence team, contributing to the success of our brand partners through enhancement of our category taxonomy and company-brand ownership models. Responsibilities:• Ensure the accuracy, quality, and completeness of the Reporting Catalog by leveraging CPG Content subject matter expertise.• Manage and maintain detailed information about various products by demonstrating strong data analysis skills.• Contribute to the success of our Brand Partners by enhancing our category taxonomy and company-brand ownership models.• Improve Catalog data and the product content that powers our Marketplace in support of our partners and customers.• Utilize technical proficiency and CPG expertise to deliver a unique blend of content management and data management.• Use tools such as Apache Spark, Atlassian Jira, BusinessObjects Technologies, Erwin Data for efficient data analysis and management.• Apply Gap Analysis, AB Testing, Agile Scrum methodologies to enhance the quality and effectiveness of data reporting.• Leverage skills in Analytics, Business Intelligence (BI), and Business Requirement Document to support business decisions and processes.• Uphold best-in-class standards and attention to detail to ensure that excellent CPG content is not just data.

Audio/Visual Technician We are looking for an experienced Audio/Visual Technician to join our team in Des Plaines, Illinois. In this long-term contract role, you will play a key part in supporting and maintaining audio-visual systems, computer-based technologies, and classroom equipment. This position offers an exciting opportunity to work with cutting-edge media technologies and deliver reliable solutions for conferencing and educational environments. Responsibilities: • Coordinate and install new media technologies, including classroom systems, audio-visual equipment, and video conferencing tools. • Set up and test cables, cameras, and other hardware while documenting installation procedures for future reference. • Provide technical support for streaming video, digital projection systems, and computer-controlled classroom technologies. • Diagnose and repair audio-visual equipment and related systems to ensure optimal functionality. • Assist users with media technologies, offering real-time troubleshooting to resolve technical issues. • Maintain and configure wireless microphones, projectors, and other audio equipment. • Collaborate with team members to ensure seamless integration of new technologies. • Develop and maintain documentation for installations, configurations, and troubleshooting processes. • Test and back up systems to ensure reliability and performance. • Stay updated on advancements in audio-visual and computer hardware technologies.

Financial Data Analyst We are offering an interim employment opportunity for a Financial Data Analyst in Chicago, Illinois. This role is primarily focused on the healthcare industry, where you will be responsible for executing various data control tasks and ensuring efficient report generation. Responsibilities:• Carry out data control tasks for the PeopleSoft ERP, including the maintenance of ChartField segments and Chart of Accounts.• Oversee the installation of patches, upgrades, changes, and enhancements, assessing their impact on the Finance organization.• Develop and maintain Financial Reporting-approved standard nVision reports and associated templates.• Supervise monthly general ledger interface process and validate interface data for completeness.• Maintain PeopleSoft application-level access permissions and combination edit rules.• Establish and implement new reporting requirements driven by external accounting changes or internal management requests.• Participate in efforts to assess, modify, and/or develop and implement more timely and consistent processes and systems to increase efficiency, accuracy, and meaningfulness of information.• Maintain detail oriented and technical knowledge by attending educational workshops, reviewing detail oriented publications, establishing personal networks, adopting and implementing industry best practices, and participating in detail oriented societies.• Protect confidential financial and patient information and support the finance operation through special projects.• Communicate clearly, responsively, and purposely with customers and team members, promoting collaborative efforts with others.