6 results for Help Desk Tier 1 in Chicago, IL

Help Desk Analyst III We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company. Responsibilities: • Facilitate efficient processing of customer credit applications. • Maintain and update customer credit records with precision. • Address customer inquiries and resolve them promptly. • Monitor customer accounts and initiate appropriate action when necessary. • Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership. • Manage IT computer assets, including computer inventory management and e-waste recycling processes. • Gain proficiency in using ServiceNow or a comparable ticketing system for better task management. • Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving. • Handle deployments and configuration management, ensuring the smooth running of computer hardware. • Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting. • Utilize Okta and the ServiceNow Platform to optimize IT service management. • Maintain a comprehensive understanding of computer hardware to support technical issues.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Deerfield, Illinois. As part of our team, you will be the first line of support in a primarily Microsoft environment, handling client issues, managing schedules and priorities, and ensuring client satisfaction. Responsibilities: • Administer and provide support for client antivirus and other desktop monitoring and security tools.• Play a key role in resolving client issues, acting as the primary support engineer in our Microsoft environment.• Manage your own schedule and priorities using our ticketing system, focusing on customer service and client satisfaction.• Handle end user's computer hardware and software support, liaising with vendors to resolve issues as necessary.• Leverage services like Azure/Entra or Active Directory to maintain user functionality.• Understand and administer cloud services including Azure, Office 365, and Gmail.• Document procedures and post them to our Knowledge Base to educate and guide team members.• Work closely with Sr. Systems Engineers to understand network topology, profiles, and general structure of a Windows server environment.• Provide insights and recommendations to Sr. Systems Engineers, impacting the client's overall technical stack and satisfaction.• Proficiently handle backup technologies, performing backup and restore tasks as needed. By joining us as a Help Desk Analyst, you will have the opportunity to contribute to our team's success while developing your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

Sr. Fund Accountant The salary range for this position is $95,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Senior Fund Accountant. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. Job Description:• Gain a thorough understanding of the Fund Accounting Department’s function within the organization, the department’s policies, procedures and best practices, and the reporting standards expected from the department for quarterly and annual financial reporting.• Record all assigned Fund cash activity on a daily basis.• Maintain accrual basis general ledger accounts for numerous Funds with a concentration on new, non-stabilized Funds.• Reconcile the Fund’s bank statements on a monthly basis investigating and resolving all reconciling items monthly.• Completion of quarterly cash flow statements and quarterly reconciliation of inter-company accounts within the given deadlines.• Prepare thorough work papers and financial statements consistent with the department standards for quarterly reporting and annual, year-end audit reporting within the given deadlines.• Gain a thorough understanding of the year-end audit process and ensure that all assigned responsibilities are being effectively and efficiently executed.• Work closely with Fund Management to gain an understanding of each Fund’s investment model and impact that Fund activity has on investor returns.• Responsible for preparing the Fund-level supporting tax return information for the outside auditors for new and non-stabilized Funds. Reconcile the variances in internal database between projected and actual tax losses and tax credit information consistent with the department standards for year-end reporting within given deadlines.• Gain a thorough understanding of the year-end tax process and ensure that all assigned responsibilities are being effectively and efficiently executed.• Maintain accurate, thorough, and up-to-date files including project promissory notes, cash flow distribution support, equity adjuster letters, etc.• Provide Fund Management with quarterly updated Fund activity for input into the Funds sources and uses model; verify predetermined fields in the Fund model for accuracy.• Assist the Fund Accounting Managers in training, mentoring and motivating Staff Accountants.

Desktop Support Analyst We are seeking a proficient Desktop Support Analyst to join our team in Chicago, Illinois, 60602, United States. As a Desktop Support Analyst, you will be providing hands-on, on-site support at our building, handling a variety of IT-related tasks. You will also be supporting a hybrid work model, swiftly adapting to new systems, and managing high turnover and onboarding/offboarding processes. This position offers a contract to permanent employment opportunity. Responsibilities • Handle general IT tasks, ensuring smooth operations within the organization. • Manage and troubleshoot Active Directory and Office 365 stack, ensuring optimal functionality. • Work with different security tools and SaaS platforms like Canva, maintaining their efficient use. • Execute network admin tasks such as configuring Active Directory, Exchange, and making third-party enterprise apps work. • Carry out tasks involving Cisco and Linux, and configuring switch networks and Cisco network stacks. • Provide employees with assistance on connectivity issues and handle ZoomInfo support, printing, networking, and typical office tech support. • Utilize your security training and basic security knowledge in areas like identity management. • Manage and support Android phones via unified network platforms like Intune. • Use common office tools and SaaS products to enhance productivity and efficiency.

IT Support Engineer We are offering a short-term contract employment opportunity for an IT Support Engineer in Chicago, Illinois. As an IT Support Engineer, you will be providing crucial support services, managing user accounts, and ensuring compliance with IT standards and policies. Your role will involve a blend of system administration, computer networking, and documentation tasks. Responsibilities: • Provide essential IT support services to ensure smooth business operations • Manage user accounts, including setup, removal, and maintenance • Implement and ensure compliance with IT policies and procedures • Perform system administration tasks, including the maintenance and troubleshooting of IT systems and networks • Utilize Jira Service Management for tracking and resolving IT issues • Document IT procedures, user guides, and system configurations • Utilize MDM technologies for mobile device management • Ensure the IT infrastructure aligns with the Information Technology Infrastructure Library (ITIL) framework • Support the Windows Desktop Operating System to ensure optimal performance • Maintain up-to-date knowledge on computer networking technologies and best practices.

Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team. This role offers a contract to permanent employment opportunity in the Non-Profit industry. As a Desktop Support Analyst, you will be tasked with critical responsibilities such as troubleshooting hardware and software issues, assisting with user access concerns, and supporting the setup of both virtual and physical meeting environments. Responsibilities: • Assist in troubleshooting and resolving hardware and software issues quickly and efficiently • Collaborate with internal teams to ensure efficient IT operations and minimize system downtime • Provide on-call support as required, including occasional night shifts • Work towards maintaining and updating IT documentation, including system configurations, troubleshooting steps, and meeting setups • Support the setup of technology devices for meetings and presentations, including projectors and computers • Regularly perform password resets and assist with user access issues • Monitor customer accounts and take appropriate action when necessary • Ensure all systems, both hardware and software, are running efficiently • Contribute to the IT Team for system-related tasks and projects • Create, edit, and manage PowerPoint presentations for meetings and briefings.