17 results for Help Desk Tier 2 in Chicago, IL

Help Desk Analyst III We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company. Responsibilities: • Facilitate efficient processing of customer credit applications. • Maintain and update customer credit records with precision. • Address customer inquiries and resolve them promptly. • Monitor customer accounts and initiate appropriate action when necessary. • Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership. • Manage IT computer assets, including computer inventory management and e-waste recycling processes. • Gain proficiency in using ServiceNow or a comparable ticketing system for better task management. • Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving. • Handle deployments and configuration management, ensuring the smooth running of computer hardware. • Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting. • Utilize Okta and the ServiceNow Platform to optimize IT service management. • Maintain a comprehensive understanding of computer hardware to support technical issues.

Staff Accountant Responsibilities<ul><li>Broker/Dealer industry experience (investment firm) AND/OR Audit experience is required. </li><li>Accounting Degree</li><li>2+ years of experience as an accountant </li><li>QB is a huge plus. (Candidates without QB are considered tier 2 candidates)</li><li>Detail oriented, ability to analyze data, ability for strategic reasoning</li></ul>Benefits• Medical/Dental/Vision• 401K• PTO

Fulfillment Specialist (Tier II) We are seeking a Fulfillment Specialist (Tier II) to join our team in ROCHESTER, New York. The role involves working in the payroll services industry, with a primary focus on assembling payroll packages and ensuring their secure and timely delivery to clients. This is a short term contract employment opportunity. Responsibilities: • Assembling payroll packages according to client specifications • Ensuring quality and timely completion of payroll packages • Complying with security and audit procedures to safeguard client information • Recording and escalating issues to prevent missing or incorrect output • Maintaining the readiness of distribution equipment through regular cleaning and user maintenance • Preparing packaging supplies to maintain production readiness • Processing customer credit applications with accuracy and efficiency • Maintaining accurate customer credit records • Monitoring customer accounts and taking appropriate action when necessary • Resolving customer inquiries promptly and professionally.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Deerfield, Illinois. As part of our team, you will be the first line of support in a primarily Microsoft environment, handling client issues, managing schedules and priorities, and ensuring client satisfaction. Responsibilities: • Administer and provide support for client antivirus and other desktop monitoring and security tools.• Play a key role in resolving client issues, acting as the primary support engineer in our Microsoft environment.• Manage your own schedule and priorities using our ticketing system, focusing on customer service and client satisfaction.• Handle end user's computer hardware and software support, liaising with vendors to resolve issues as necessary.• Leverage services like Azure/Entra or Active Directory to maintain user functionality.• Understand and administer cloud services including Azure, Office 365, and Gmail.• Document procedures and post them to our Knowledge Base to educate and guide team members.• Work closely with Sr. Systems Engineers to understand network topology, profiles, and general structure of a Windows server environment.• Provide insights and recommendations to Sr. Systems Engineers, impacting the client's overall technical stack and satisfaction.• Proficiently handle backup technologies, performing backup and restore tasks as needed. By joining us as a Help Desk Analyst, you will have the opportunity to contribute to our team's success while developing your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

Accounting Manager The salary range for this position is $120,000-$140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m The two biggest things on people’s minds right now: ‘Busy season is just around the corner’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. As the Accounting Manager, you will play a leadership role within the Accounting Department and report directly to the Divisional Assistant Controller. This position requires technical and leadership skills in a fast-paced, collaborative environment by reporting on, analyzing, and influencing the accounting processes and internal controls performed by the company's corporate functions (such as pricing, legal, and warranty). You will act as a thought leader on a range of technical accounting, internal control, and finance related issues. In addition to core accounting roles and responsibilities, you will be a leader in driving projects, as well as identifying new performance improvement opportunities. Job Description:<ul><li>Review monthly general journal entries, income and balance sheet statements, account reconciliations, and various other accounting statements and reports as appropriate to support an accurate and timely monthly financial close for the Division.</li><li>Maintain integrity of general ledger transactions.</li><li>Ensure that all financial statements are presented in accordance with United States Generally Accepted Accounting Principles (US GAAP) and appropriate financial variance analyses are provided timely to management. If in a Division outside North America ensure the financials are also presented appropriately in other forms required for Statutory reporting (i.e. IFRS, German GAAP, etc.)</li><li>Mentor and guide staff with questions and accounting issues.</li><li>Lead the team to accomplish personal and professional goals.</li><li>Develop strong working relationships with coworkers and other departments.</li><li>Navigate and extracting data from financial systems to investigate and resolve outstanding items as appropriate.</li><li>Write quarterly balance sheet fluctuation narratives to support the external financial reporting process and external audit.</li><li>Identify process inefficiencies and helping to support the identification of the underlying root causes.</li><li>Partner with other finance and non-finance groups to support design and implement process improvements.</li><li>Perform periodic testing for compliance with written policies and procedures as part of the overall SOX program.</li><li>Assist in the continued development and documentation of SOX-related policies, procedures, and internal controls.</li><li>Provide timely communication to the Divisional Controller or other management to support effective resolutions</li></ul>

Sr. Fund Accountant The salary range for this position is $95,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Senior Fund Accountant. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. Job Description:• Gain a thorough understanding of the Fund Accounting Department’s function within the organization, the department’s policies, procedures and best practices, and the reporting standards expected from the department for quarterly and annual financial reporting.• Record all assigned Fund cash activity on a daily basis.• Maintain accrual basis general ledger accounts for numerous Funds with a concentration on new, non-stabilized Funds.• Reconcile the Fund’s bank statements on a monthly basis investigating and resolving all reconciling items monthly.• Completion of quarterly cash flow statements and quarterly reconciliation of inter-company accounts within the given deadlines.• Prepare thorough work papers and financial statements consistent with the department standards for quarterly reporting and annual, year-end audit reporting within the given deadlines.• Gain a thorough understanding of the year-end audit process and ensure that all assigned responsibilities are being effectively and efficiently executed.• Work closely with Fund Management to gain an understanding of each Fund’s investment model and impact that Fund activity has on investor returns.• Responsible for preparing the Fund-level supporting tax return information for the outside auditors for new and non-stabilized Funds. Reconcile the variances in internal database between projected and actual tax losses and tax credit information consistent with the department standards for year-end reporting within given deadlines.• Gain a thorough understanding of the year-end tax process and ensure that all assigned responsibilities are being effectively and efficiently executed.• Maintain accurate, thorough, and up-to-date files including project promissory notes, cash flow distribution support, equity adjuster letters, etc.• Provide Fund Management with quarterly updated Fund activity for input into the Funds sources and uses model; verify predetermined fields in the Fund model for accuracy.• Assist the Fund Accounting Managers in training, mentoring and motivating Staff Accountants.

Property Accountant The salary range for this position is $85,000-$100,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Property Accountant. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. Responsibilities will include but are not limited to the following:<ul><li>Responsible for month-end, quarter end and year-end close activities from balance sheet and cash account reconciliations</li><li>Manage and accounts payable and receivable activities for assigned portfolio</li><li>Produce and manage variance reports</li><li>Reconcile monthly bank statements</li><li>Manage debt and debt payments</li><li>Prepare and review properly documented journal entries.</li><li>Assist with Budgets and Forecasts as needed, working with asset management and Finance leadership.</li><li>Assist with the calculation of fees (i.e. Management and Acquisition) as needed. Identify and implement process re-engineering opportunities.</li><li>Record cash receipts, receivables and other journal entries as appropriate.</li><li>Special projects and other functions as required by manager or client.</li><li>Produce monthly, quarterly, and annual property reporting accurately and on time.</li></ul>

Accountant - Tax The salary range for this position is $90,000-$95,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Tax Accountant. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. The Accountant position reports to the Accounting Manager of the Individual/Foundation Group and works well with all of the other professional service providers. Job Description• Maintenance of general ledgers, including preparation of accounting entries for the day to day transactions and other activity. • Preparation of electronic tax work papers and tax returns for individuals, foundations and partnerships, including analysis of tax issues. • Preparation of financial analysis such as tax projections, cash flow and liquidity planning and budgets. • Preparing and maintaining periodic reports, including personal financial statements for family members, private foundation financial reports, summaries of property expenses, valuable articles and insurance policies.

Legal Assistant Please email your resume directly to cosette antonia .bevis @ robert half com for immediate consideration. Our client, a top-tier firm with a thriving commercial litigation practice, is seeking a Litigation Legal Assistant to join their outstanding team in Chicago. As a Litigation Legal Assistant, you will support multiple attorneys in a dynamic environment, playing a key role in managing all aspects of an active litigation practice. Responsibilities:<ul><li>Manage e-filing processes for Illinois state and federal courts with accuracy; adapt to Wisconsin filing procedures as needed.</li><li>Assist with all stages of litigation, including drafting, organizing, and filing court documents.</li><li>Monitor and track deadlines, ensuring timely completion of tasks under competing priorities.</li><li>Serve as a problem-solver, using resourcefulness and practical thinking to address challenges effectively.</li><li>Communicate and collaborate actively with attorneys, staff, and other stakeholders.</li></ul>

Sr. Financial Analyst The salary range for this position is $95,000-$115,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Senior Financial Analyst. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>Follow the company's Financial Analysis Policies and Procedures to ensure all work meets established financial review standards and delivers high-quality outcomes.</li><li>Analyze sponsor organizations' and guarantors' financial statements, including schedules of real estate owned, commitments, contingencies, budgets, and forecasts. Ensure thorough assessment of all relevant financial data.</li><li>Communicate professionally with sponsors and guarantors to clarify financial diligence items, address inquiries, and resolve any issues that arise during the financial review process.</li><li>Prepare comprehensive narratives documenting the financial analysis, identifying potential concerns, and drawing conclusions about the financial health of sponsors and guarantors for inclusion in investment proposals and internal communications.</li><li>Present findings and respond to questions related to sponsor and guarantor reviews during internal meetings, including the Investment Review Committee, providing insights on the financial conclusions drawn.</li><li>Keep the VP regularly informed about the status of ongoing financial reviews, discussing any delays, challenges, or issues that may affect the process.</li><li>Identify inefficiencies in the financial review process and propose solutions to enhance team performance and streamline workflows.</li><li>Support the team by conducting various financial analyses and participating in special projects as needed.</li></ul>

Sr. Accountant The salary range for this position is $90,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Work from home options, generous vacation days every year, top tier benefits, competitive pay rates and VERY lucrative bonuses. If that sounds like something you want, keep reading. Responsibilities: <ul><li>Conducts moderately complex accounting activities and participates heavily in monthly close process.</li><li>Evaluates existing processes and reconciliations for improvement. Implements efficient solutions and necessary process changes as identified.</li><li>Works on smaller elements of large, complex accounting projects. Leads smaller, less-complex accounting projects.</li><li>Brings inconsistencies and problems to the attention of management.</li><li>Works closely with company-wide departments to ensure accounting information is represented accurately and timely.</li><li>Exercises sound business acumen and judgment. Understands the financial operations of departments, divisions, and business units supported.</li><li>Works to ensure internal controls are executed in compliance with the Company’s SOX program.</li></ul>

Staff Accountant The salary range for this position is $70,000-$85,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Staff Accountant. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. We have a strong rotational program that allows for accelerated development at all levels in our team. Position Responsibilities: <ul><li>The Staff Accountant plays a crucial role in day-to-day accounting operations, providing comprehensive support in general ledger and cost accounting functions to the Controller and key executives</li><li>As a Staff Accountant, you will handle a variety of tasks including fixed assets, inventory, cash, accounts receivable, accounts payable, revenue recognition, leases, tax, and cost accounting functions such as budgeting, forecasting, and financial reviews</li><li>You will journal entries, prepare account analyses on a daily, weekly, or monthly basis, and communicate findings to key stakeholders</li><li>This role will prepare and send business reports to internal users, including management and executives, to support the development of annual business plans and forecasts</li><li>Additionally, you will assist in identifying and implementing process improvements, and research reconciling items and their resolutions</li><li>Other duties as assigned </li></ul>

Desktop Support Analyst We are seeking a proficient Desktop Support Analyst to join our team in Chicago, Illinois, 60602, United States. As a Desktop Support Analyst, you will be providing hands-on, on-site support at our building, handling a variety of IT-related tasks. You will also be supporting a hybrid work model, swiftly adapting to new systems, and managing high turnover and onboarding/offboarding processes. This position offers a contract to permanent employment opportunity. Responsibilities • Handle general IT tasks, ensuring smooth operations within the organization. • Manage and troubleshoot Active Directory and Office 365 stack, ensuring optimal functionality. • Work with different security tools and SaaS platforms like Canva, maintaining their efficient use. • Execute network admin tasks such as configuring Active Directory, Exchange, and making third-party enterprise apps work. • Carry out tasks involving Cisco and Linux, and configuring switch networks and Cisco network stacks. • Provide employees with assistance on connectivity issues and handle ZoomInfo support, printing, networking, and typical office tech support. • Utilize your security training and basic security knowledge in areas like identity management. • Manage and support Android phones via unified network platforms like Intune. • Use common office tools and SaaS products to enhance productivity and efficiency.

Director of Accounting The salary range for this position is $180,000-$220,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Director of Corporate Accounting. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. Job Description We are seeking a highly skilled and experienced Director of Corporate Accounting to join our corporate accounting team. Responsibilities<ul><li>Lead the preparation and analysis of financial statements, including balance sheets and income statements, in accordance with Generally Accepted Accounting Principles (US GAAP) and company policies.</li><li>Ensure timely and accurate reporting of financial results to senior management, stakeholders, and external parties as required.</li><li>Responsible for the month-end and year-end close processes, coordinating activities across departments to meet deadlines and ensure accurate financial reporting.</li><li>Collaborate with other departments to develop annual budgets and financial forecasts.</li><li>Monitor performance against budgetary targets, investigate variances, and provide insightful analysis to support decision-making processes.</li><li>Supervise and mentor a team of accounting professionals, providing guidance, training, and support to foster their professional growth and development.</li><li>Delegate tasks effectively, prioritize workload, and ensure deadlines are met consistently.</li><li>Develop, implement, and maintain internal controls to safeguard company assets and ensure compliance with company policies and procedures.</li><li>Stay abreast of changes in accounting standards and regulations, researching and interpreting complex accounting issues, and providing guidance to ensure compliance.</li><li>Collaborate with other departments, including finance, treasury, tax, and legal, to support business initiatives and ensure alignment on accounting matters.</li><li>Identify opportunities to streamline accounting processes and enhance efficiency, implementing changes as necessary to improve accuracy and productivity.</li><li>Lead or participate in special projects as assigned by senior management, contributing financial expertise and insights to support strategic initiatives.</li></ul>

Accounting Clerk The salary range for this position is $55,000-$70,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Work from home options, generous vacation days every year, top tier benefits, competitive pay rates and VERY lucrative bonuses. If that sounds like something you want, keep reading. This role will play an integral role in designing and building these processes, as well as collaborating with business partners to implement them throughout the organization. Responsibilities • Ability to complete AP/AR/Payroll related duties• Apply and research client payments and prepare deposits• Process and code invoices for payment• Prepare related journal entries• Assist in Employee Expense/Company Credit Card processing (Expensify)• Meet processing and reporting deadlines• Support Brokerage Offices by entering and processing AP/AR requests• Responding to information requests from Brokerage Offices• Assisting the Accounting Manager and Controller with special projects, as needed

IT Support Engineer We are offering a short-term contract employment opportunity for an IT Support Engineer in Chicago, Illinois. As an IT Support Engineer, you will be providing crucial support services, managing user accounts, and ensuring compliance with IT standards and policies. Your role will involve a blend of system administration, computer networking, and documentation tasks. Responsibilities: • Provide essential IT support services to ensure smooth business operations • Manage user accounts, including setup, removal, and maintenance • Implement and ensure compliance with IT policies and procedures • Perform system administration tasks, including the maintenance and troubleshooting of IT systems and networks • Utilize Jira Service Management for tracking and resolving IT issues • Document IT procedures, user guides, and system configurations • Utilize MDM technologies for mobile device management • Ensure the IT infrastructure aligns with the Information Technology Infrastructure Library (ITIL) framework • Support the Windows Desktop Operating System to ensure optimal performance • Maintain up-to-date knowledge on computer networking technologies and best practices.

Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team. This role offers a contract to permanent employment opportunity in the Non-Profit industry. As a Desktop Support Analyst, you will be tasked with critical responsibilities such as troubleshooting hardware and software issues, assisting with user access concerns, and supporting the setup of both virtual and physical meeting environments. Responsibilities: • Assist in troubleshooting and resolving hardware and software issues quickly and efficiently • Collaborate with internal teams to ensure efficient IT operations and minimize system downtime • Provide on-call support as required, including occasional night shifts • Work towards maintaining and updating IT documentation, including system configurations, troubleshooting steps, and meeting setups • Support the setup of technology devices for meetings and presentations, including projectors and computers • Regularly perform password resets and assist with user access issues • Monitor customer accounts and take appropriate action when necessary • Ensure all systems, both hardware and software, are running efficiently • Contribute to the IT Team for system-related tasks and projects • Create, edit, and manage PowerPoint presentations for meetings and briefings.